Inspired by many Aficionadas (like Jenn_Brak & FabulousFloridaMommy) who contacted Mr. Drexler and succeeded in reaching him, I decided I would as well. :)
I sent an email basically stating how much I admire his work and look forward to when the issues with the system upgrade would be resolved. Less than half a day, he responded back. I, of course, was thrilled. The following is most of his response (which I did get permission to share) to serve as a great reminder that Mickey is listening to our concerns and trying his best to resolve them:
"Thanks for taking the time to send your email – totally and very much aware of your blog - we read it daily. Also, thanks much for your kind comments about what we do – we live and breathe it every day.
We’re working as fast and as best we can to resolve the current issues we’re having with our system upgrade – I can only tell you that this has been for me and our company an embarrassment and a disappointment if only for a relatively short period. I also understand that if only one customer is inconvenienced, it’s one too many.
Being practical and a realist, there will always be some kind of issue or another - I can only say, as I always have said, that we are doing our best to fix this – I’m always available -"
I am very much impressed with Mickey who took out the time to respond to my email. Especially considering how busy it is over at J.Crew these past few weeks.
We may have our issues with J.Crew's system upgrade, but I think we can all pretty much agree that "Mickey Drexler = Awesome"!
What are your impressions of J.Crew's CEO Mickey Drexler? Are you impressed by his ability to personally reply to customers' concerns? (I know I am!) Do you think you will contact Mickey with your concerns in the future?