J Crew Customer in the "Interesting Article About J.Crew's Apology ;) post let us know about his awful order experience. (He even has his own blog, link here, about this incident.)First, J Crew Customer ordered a "men's medium sized polo shirt" online and instead received a "baby sized shirt". The image of him with the polo is hysterical!
Second, that order resulted in a charge of $9,208 for shipping. Yes, that number is $9,208! He even posted his invoice online to show that he was slightly overcharged for shipping. ;) I should note here that his invoice shows Item 91460 being ordered, which is the Repp piqué polo in Crewcuts (which clearly is not a Men's item).First, I am not 100% sure if this story is true or not. Second, if it is a true incident, then I hope J Crew Customer not only gets his shipping charge refunded to him immediately but that CEO and chairman Mickey Drexler calls him to personally let him know about the refund! :)
If this is true, this is ridiculous! Surely J Crew will refund the shipping! I just can't imagine how something like this gets by people. Does no one LOOK at these before they go out?
ReplyDeleteThat is CRAZY! I hope they refund the shipping AND do something extra for him... that could really hurt someone financially.
ReplyDeleteMath Teacher: I thought the same thing myself: wouldn't anyone have noticed that shipping charge before those items were shipped out?
ReplyDeleteDr. J: He definitely should get some extra bonus of some sort. You are absolutely right in that this could hurt his financial rating.
This is really, really funny. And I am really glad that this was a post this am because I wanted to share the dream I had at 5:45am today, but it was too crazy to really say-until I saw that.
ReplyDeleteI must have a very overactive imagination...
In my dream last night, I was at a nighttime beach party with some sorority sisters when all of a sudden two scary objects in the sky appeared. Aliens of course. Using their laser beams, and large speakers, they announced their presence to us. We were all so scared that people were running everywhere trying not to get "hit" by a laser. I stayed quiet and still (moving targets are easier to see, I thought) and was "locked in" by a laser.
Nothing happened-or so I thought. But when I got home to check on my order status on Jcrew.com, I noticed my "fake" shopping cart empty, again. UGH! Until I went to my orders and saw that the "aliens" had payed for my $3600 worth of JCrew goods!!!!!
Oh what a happy ending.
I meant to add that they must have been happy aliens sent to make our dreams come true!
ReplyDeleteLaverte: Great story! I laughed that the aliens paid your J.Crew bill- fantastic!
ReplyDeleteThat guys story is histerical. I feel so sorry for him.
ReplyDeleteI've always had pleasent experience with j.crew but after the upgrade ... they messed up big on 2 of my orders. The first one (a sweater and a skirt which I ordered online) I only recieved the sweater and was told the skirt was shipped & on its way by a CR rep. After a week I was told by another CS rep it was never in stock and never shipped. They gave me a $25 gift card as an apology (which i recieved yesterday). I decided to order another skirt a week after that incident...this time over the phone. I waited a week and decided to call...turns out they never had the skirt in the first place even though I placed the order over the phone, not online! The nice woman did a nationwide search for the skirt (domino pencil skirt), but nothing turned up ... of course. I didn't get any compensation this time. These items were ordered as gifts for my mom's birthday. Now I probably physically have to go to the store to get her something, which I have no time for. Oh well.
I needed this laugh considering I got a Sea Glass bikini top/bottom this week and the size M top had to have been XS and the size S bottoms had to have been XL. I wrote them a note and returned them even though they were FS. I am so sick of dealing with J Crew's fiasco.
ReplyDeleteLet me add another story. My son was playing baseball in Cooperstown, NY week before last. During the final ceremonies I had on the Links Print cardigan (first time wearing it no less). I noticed my son laugh when I put my hands high to clap for him. Why was he laughing? Because in the short time I had been wearing the cardigan the ENTIRE armpit had ripped open. By the time I put my arms down his entire team was engulfed in giggles and I was seething mad at J Crew. Grrrrr. Needless to say I returned (via USPS).
ReplyDeletelaverte - It's going to take aliens at this point.
ReplyDeletedr. j - I think yesterday you said you recvd an order, right? Congratulations.
anonymous - That's really too bad about the cardigan. It's super cute.
I've had similar issues with the new system. Back in July, during the extra 20% sale, I placed an order online. Big mistake. Even though I had gone all the way through the ordering process, I never received a confirmation email. So, after a couple days I called up CS - they never placed the order. CS was helpful, and gave me the sale prices on what was left of my order.
ReplyDeleteSo far the only trouble I've had is ordering and then waiting for shipping. Yeah I'm still waiting on things from July 1. But they told me today it should ship by tomorrow. I'll check my credit card balance on line, when the charge appears I'll know it's coming.
ReplyDeleteI guess that story shows us to order over the phone and not on line.
If this story is true, then aliens are running the J.Crew website upgrade. Bizarre!
ReplyDeleteJCrew Guy in Canada: Sorry to hear that you are still waiting on an order from the beginning of last month- that is awful! :(
ReplyDeleteJCrewJunkie: I hate it when some J.Crew items don't match up in size with the rest of the items. I rely on consistent sizing to make online ordering easy. :)
Anonymous at 10:43 AM: Good thing you called back to see about your order! :) Also very funny about the cardigan/armpit story! ;)
Hi gigiofca! I WISH I had received an order yesterday... I merely placed one though and was unable to use my $25 rewards card. I sent an e-mail letting them know that and also asking for my educator discount. We'll see what happens!
ReplyDeleteanyone has any sort of coupon code which still works for today? I tried EXTRA30, and a coupon of others but they seem all expired as of today. Thank you in advance with your kindess!
ReplyDeleteHi all, I posted this on another thread and I'm just repeating myself here:
ReplyDeleteOkay I called J Crew just now over at Madison Ave and the CS told me the additional 40% of clearance promotion officially ended last night.
When J Crew ends a promotion, usually they have another promotion lined up, or they are doing another markdowns. (At least that was what I have noticed they have done in the past).
Hi alexis, Recently, it took me long time to open the homepage of your blog. Do you know what is problem?
ReplyDeleteHi alexis, Recently, it took me long time to open the homepage of your blog. Do you know what is problem?
ReplyDeleteAnonymous at 4:29 PM: Not really sure as to why it took a long time to see the home page. Hopefully it was just a temporary glitch. :)
ReplyDeletemy worst j crew order experience was this past winter. i ordered a pair of black wool long gloves and the black flannel serena dress. i got the order confirmation email and then the shipping confirmation email with a tracking number. my credit card was charged. the following day, while eagerly anticipating the arrival of my package, i get an email saying that an item i ordered was out of stock and would like i like them to replace it with a similar item! i was LIVID! they had already charged me and sent a tracking number as if both items had been shipped. i was super pissed becasue i thought it was the dress. it turned out to be the gloves and they sent another color a few days later and refunded the money, but, still. how obnoxious is that? how can they send a tracking number and say the item is on the way when they KNOW that they did NOT put the item in the box? crazy.
ReplyDeleteThis is a story that makes me hesitant to buy anything from J.Crew online right now. I hope they fix their problems soon.
ReplyDeleteMs. Mindless: That is awful- being charged only to find out it wasn't available. Although, I am happy to hear they refunded the money after a few days. :)
ReplyDeleteJ.H.: I know what you mean! I couldn't imagine purchasing from them online and feeling 100% confident about my order.
webbysuzy: I hope it's a new set of markdowns, because I am pretty tired of the same clothes in the sale section. :) I didn't even try to take advantage of the glitched 30% off deal because of it.
ReplyDeleteJcrew just messed up my 7th order since June 25. Crazy! I am so mad right now....Last 2 problem orders: I ordered a snow cashmere cardi and it had a hole, ordered a replacement and they sent navy! Still waiting for hopefully a snow one! Also, on an order Aug.1 that was supposed to be overnighted...just called CS and it hasn't even shipped yet! I am done!
ReplyDeleteSo, it's not even just the website orders that have problems (which by the way won't even load now). I ordered a double cloth coat over the phone and was told that the size and color I wanted were available, then I received an e-mail that it had shipped. Two days later, I receive an e-mail that it has been inventory cancelled--ie: out of stock. This has happened before with the website in the last month (for which I then went online and re-oredered the same item which was supposedly out of stock,and it shipped no problem--weird). But this time, I actually talked to a real person, a physical person who told me it was in and charged me for it and everything, and still j crew manages to screw it up. This used to be my favorite store, now I'm so frustrated that I am afraid to order from them, even by phone!
ReplyDelete@ anon: Same thing just happened to me, also with a doublecloth coat. Ordered it yesterday evening and was told my size/color was in stock, and woke up this morning to not one but two e-mails saying that my order had been cancelled and to contact CS to find out why. Not sure why they couldn't include a cancel reason in one of the e-mails.....anyway, when I called and was told that the item was not in stock, they said it was now backordered. Is it a common policy for stores to cancel an order just because of a backorder? I'd think they could just notify me of the expected ship date and let me decide whether I want to wait. Also, the CS rep offered to search stores for my item, but I ordered a petite, and according to the J Crew website, no store even carries petites. Meanwhile, the pending charge from the cancelled order is still showing up on my debit card and will likely take 3-5 days to disappear. Oh, and did I mention that when I look online, the exact size, color, and style of coat that they're telling me is out of stock, is showing up as perfectly available online?
ReplyDeleteSo now I have no coat, no idea whether another pending charge for $350 will show up on my debit card for the bogus "store search" option, no guarantee that I'll even be able to get added to the waiting list once all my pending charges are removed and I can reorder and actually use the $350 or $700 I didn't even spend due to cancelled orders, AND a giant headache trying to figure this whole mess out.