"Thanks!" to all those, including Green_Dino, Anon at 2:35 AM, and Anon at 8:54 AM (from this post) as well as Anon at 10:57AM and Jennifer (in this post), who let us know that J.Crew's latest offering.J.Crew is offering free shipping on $100+ and $125+ with promo codes SHIP100 and SHIP125. These offers end today, 11/30/08.
Happy {holiday} shopping!
SHIP100 also works for orders of $100 or more.
ReplyDeleteI can't imagine anybody that used TURKEY will want to order now! ;)
ReplyDeleteQuestion for those Aficionadas who have exchanged merch through the catalog/.com: If I got 30% off the item, when I exchange, they'll just place a new order for me, right? Will they honor the original price that I paid?
Yes-they will honor the price-I actually just did it for an item from the 50% off period where I needed a 1/2 size bigger in a shoe and it popped up in the sale section and they honored the original price so I could exchange. That's what I call pretty great customer service!
ReplyDeletesilverlining,
ReplyDeleteI thought the same thing...After using Turkey...who cares about free shipping with an order of $125!
Now, a one day free shipping no minimum. That would be a nice "gift" from JCrew:) I hope they do that like other online retailers.
Anon @ 10:57 - when I go to jcrew.com, that shows up for me as well.
ReplyDeleteSeems like they are doing what's known as A/B testing. Sometimes it pops up with the $100 with free shipping, sometimes $125. They are trying to determine which one drives more customers to buy.
ReplyDeleteIf only they do the 30% off with free shipping. Then I'll buy more in a heartbeat.
OT
ReplyDeleteAnyone else still waiting for a tracking on orders placed first thing tue morning 11/25 of the TURKEY code? Starting to concern me.
covert-I just rec'd tracking #'s for an order placed on Thurs 11/27 morning. I would maybe be a little bit concerned...
ReplyDeletecovert5: I, too, have received tracking numbers from early last week when I used the TURKEY code... I'll keep my fingers crossed for you!
ReplyDeleteI received a card in the mail and an email for $25 off any purchase of $150 of more at the Derby Street location (Hingham, MA) to celebrate its one year anniversary.
ReplyDeleteI looked online this morning and it said free shipping on orders of $100 or more with SHIP100...
ReplyDeleteHello, does anyone own any pieces or have an opinion to offer on the following colors?...
ReplyDelete#1)Cornsilk in merino melanie button sleeve cardigan sweater (is this a peachy yellow/bright orange yellow???)
#2) Heather wheat color in the bow necklace cardigan (is this a peachy pink color or more brown???)
Thank you.
I received tracking # for orders placed on Wed and Thurs morning of last week.
ReplyDeleteThe cornsilk is a light yellow-orange color. I don't think it's bright. I love it on my skin (I'm Black/Asian and have a Beyonceish complexion). I love the Melanie cardigans. They're a bit thin, but I love the button detail on them.
ReplyDeleteI really can't believe they are still trying to get customers to spend $125 for free shipping!
ReplyDeleteI would not mind paying for shipping if their prices were more reasonable (many places like Nordstrom have flat rate $5.95 shipping)!
~kt
http://www.bsidegirl.blogspot.com/
Anon at 1:35,
ReplyDeleteThe Heather color in the bow tie cardigan was more brown than pink when I saw it in the store last week. Hope that helps.
My take on J Crew and shipping is that they are going to stick with what has been working and actually making them a profit. People just know with them they are going to pay dearly or they don't order.
ReplyDeleteIMO they would ultimately make more $$ if they offered free shipping or a flat rate as consumers are now programmed to purchase accordingly due to all the other retailers that offer it. I guess when they realize this--it might change but given they always have a minimum purchase etc. it would be hard for them to discern how much good it would do.
How many people are not willing to go ahead with an order for something they want just because they cannot stomach the S/H often out of principle more than even affordability?
We hear it all the time on this blog. As a consumer, it is really hard to go ahead and submit an order knowing you could have a perfect fit tee thrown in after you've gone and paid that shipping.
I think they need to reevaluate their shipping method~packaging~not everything needs to go in a giant box etc. They could save themselves money and offer us a better rate.
you are right, after ordering four times with the 30%off offer I will not be ordering any more:)
ReplyDeleteI still haven't received my items that I ordered on the 22nd:(
I placed an order on 11/21, and never received a tracking number. It showed up on 11/26, but my order wasn't updated to show that it shipped until 11/29, and even at that point for a tracking number it showed "TRACK_NO_NA". So those of you that are waiting on stuff, it may be on the way but their system may not be updated. When I called CS on the 26th (the day I received my delivery), their systems were still showing the order as "Open".
ReplyDeleteAnyone else aware that Lands End customer service Twitters? I just saw someone on my twitter list get a reply from LandsEndChat regarding a shipping error!
ReplyDeleteWhile Lands End isn't the same as J. Crew, maybe this is something J.Crew could look into? I was happily surprised to discover they were actively searching for Lands End on Twitter, and responding!
http://twitter.com/LandsEndChat
I've noticed a number of retailers adding customer reviews to their sites recently (LL Bean and Garnet Hill, for example). I wonder if J. Crew has any plans to do so?
ReplyDeletesilver_lining: I had a different experience, my orders shows it shipped yesterday, but CS was unable to give me a tracking #, saying it was probably still downstairs and will go on the truck tomorrow. Why show shipped? Makes me kinda worried that they were in a big rush, and this is when they are known to screw up.
ReplyDeletecovert5: I have problems with tracking numbers too. I ordered stuff and when I look it up, the tracking number says "n/a". I called J crew and they could only tell me that it was shipped out but even they don't have the tracking number. So I don't hold out high hopes for getting the sweater I ordered. I hope I do because the only ones left on the website are not in my size.
ReplyDeletemine says $100
ReplyDeleteAnd that, my fellow Aficionadas is why I did not place any orders after Nov. 15 as I vowed to long ago.....
ReplyDeleteTHERE ARE GOING TO BE ALL SORTS OF ORDER/SHIPPING PROBLEMS END OF THIS MONTH OF NOVEMBER AND ALL OF DECEMBER...
Do we all REALLY want to complain about it for the next month? I hope not.
I, for one, won't be reading this blog until Jan. 1 if so...I don't feel sorry for anyone whose order is "messed up". What do you honestly expect?
When you press #2 for CS you are not getting through to CS they are just new hires for the X-mas season, they know squat! they should be able to give you a tracking number, they just don't to do the extra leg work to find out the proper number. Geesh what a place.
ReplyDeleteanon 4:00 It is not complaining, it is warning people that these problems are happening and it is consumer beware. I will not order from them until Jan no matter how good the deal is, but if posters choose to write in about so be it just scroll on by and forget the I told you so's.
ReplyDeleteAnon 4:00 -- I'd say we expect competent service from a large national retailer. We'll miss you while you're gone, I know you probably need the holiday season to continue cultivating that charming and misguided smugness of yours. We'll pass the time talking about all our fun new, discounted J. Crew stuff. Enjoy!
ReplyDeleteAnony@4:08 IF you get your stuff that is!!! LOL
ReplyDeleteI successfully got all my orders with %'s off, free shipping and student discounts....that is 7 orders total...I got it all and will be enjoying mine:)
You might expect good service but JCrew has stated they are still having "upgrade"/downgrade issues and they will contine through Dec. So you really can't expect that...good service...it's gone for the next month or longer...
ReplyDeleteanon 4:14 - When did they say that last summer? If you ask them now JC say the problems have been resolved. I am sure JC is not the only big retailer having problems with shipments this holiday season.
ReplyDeleteNo, it was very recently stated in the last month (two at the most...as time flies:) That their problems will continue into early 2009...there are a lot of issues that are almost fixed but there are other ones...still ongoing problems...
ReplyDeleteI have shopped 90% for holiday gifts since 2000 online. I shop Land's End, LLBean, Victoria Secret, Bath and Body, Eddie Bauer, JCrew, JJill, Zappos just to name a few...JCrew is the only one I have ever had a shipping problem with--EVER....any time of year and I order online mainly b/c of health issues and the ease of it all.
ReplyDeleteMy point was that we should be able to expect quality service. As customers, resigning ourselves to poor service is stupid. So saying "don't complain because you should have expected this" doesn't make any sense. No, we shouldn't have expected this, we shouldn't be getting any "warnings"; a publicly-traded, national retailer with such a good reputation needs to not have these issues. It is not our problem, it's theirs.
ReplyDeleteIf the company has stated, which they have, that they are having shipping/online order problems/website problems through early 2009and you choose to continue to order from them...the problem is yours not to complain continuously...
ReplyDeleteYou can expect good service but you won't get it most likely...yes, good to think positively but be realistic that something is highly likely to go wrong...you have been warned by JCrew...yes, you should expect it. and be very happy if nothing goes wrong...
ReplyDeleteIt is our problem when our cc get erroneously charged and the goods don't get shipped, shortshipped , or they are lost. It is our problem when we have to spend time on the telephone trying to straighten the mess out.
ReplyDeleteanon 4:42 If you don't like to read complaints then don't read, it is that simple. There is no difference reading complaints about shipping problems, or the endless complaints about the shipping costs it is a blog people post what they want, people are going to keep on talking about them whether we like it or not. IT IS YOUR CHOICE TO READ OR NOT TO!!
ReplyDeleteAnony@4:45. I have done all the thing you have mentioned...even long distance overseas phone calls...that is why I no longer am ordering over the holiday season... not worth it.
ReplyDeleteWhat posters are saying...is that yes, you have the right to complain but lets not spend the WHOLE holiday season complaining...it just gets to be a bit to much. I can see where he/she is coming from...let us try to be kind...and a bit more positive. That is all I believe the poster was asking for... so don't go overboard "attacking" her for this blog to be a bit more postitive.
And if I have to read one more post from someone about excess box size and packaging I might leave...:) please:) I think most of us have got it now by the 5th time:)
Does anyone know when J.Crew carries on new items? Hope new items will come soon.
ReplyDeleteWhile we are at it, please stop the endless complaints about SHIPPING COSTS, every freaking day on every thread! We got the point for the 52nd time.
ReplyDeleteAnyone thinking there may be a cyberMonday promo tomorrow? *crosses fingers* ... also hoping for some new additions/reductions to the sale ... *does sale reduction dance*
ReplyDeleteAnon 4:50 -- that was my point! Saying we shouldn't complain because "we know it's going to happen" is dumb. Regardless of whether we know or now, it SHOULDN'T happen, so complaining is not out of order!
ReplyDeleteI have to agree with Anon@4:24 PM. I do 90% of my shopping for me and my family online (Gap, BR, Nordstrom, Bloomingdales, Free People, Antrho, Neiman Marcus, Zappos, Lucky, endless.com, etc etc) and J Crew is by FAR the worst in regards to online shopping. Whether it be the confirmation email, tracking number, inventory status, etc. In this day and age of online shopping, with all of the technology available, it is really surprising that J Crew is SOOOO far behind the curve. I would shop more at the B&M if they carried my size in the stores, but they dont. J. Crew is my retail store of choice, but I have the say, they make it really hard to shop there! It is such a joy to shop at other online stores - so easy, an immediate confirmation email, timely updates, always current inventory (no "oops, we wish we'd made more" emails). I do wonder if the pain is worth the effort... I do find myself shopping there less and less - and other stores more and more. It is my choice where to spend my money - I find myself not wanting to deal with J Crew with each order that has another issue. And to top it off, I pay more shipping than anywhere else. Hmmm, yeah, I am doing the math and its not adding up. Too bad J Crew.
ReplyDeleteWARNING NEGATIVE STATEMENT ABOUT TRACKING #.
ReplyDeleteIt looks like they did not record Saturday shipments since the UPS system was not available. How can the system show an tracking # that is not available and be told by CS I would not be able to get it until the parcel arrives at the door. What an ass backward outfit! I know it is good thing that they are working on the weekend shipments but get it right!
For all those who have orders that you have placed and are unable to track: Call the 800 number, select service, and if the associate cannot give you a tracking number, ask them to call "Just Ask" and have the supervisor check Red Prarie for a tracking number. It takes about 2 business days for tracking to show up in the system.
ReplyDeleteAnon@4:00 is incorrect. New Hires (even seasonal) up in the call center are put through 40 hours of classroom training, plus an additional 12 hours of practice calls until they are let loose. J.Crew is not taking on any new hires at this point; they stopped that well over a month ago.
There was a minor hiccup with the order system resulting in some short ships (not many). They are being resolved; J.Crew is calling people back to sort it out or placing new orders and bumping up the shipping. Some TURKEY orders were also delayed b/c of fraud holds; we have had people who normally place smaller orders (< 200) and when the suddenly place orders of $2,000 it automatically gets reviewed to make sure everything checks out. This can delay an order by an additional day.
I think it's great that J.Crew is continuing with more codes...hope they keep it up everyday for the next month! ;)
ReplyDeleteComplaining is out of order IF you know problems are likely to occur. Just suck it up and realize that! Who want so hear it; not the majority of people...esp. at the holidays.
ReplyDeleteanon 12:57 That is exactly why we do complain we get answers from J Crew, next time don't be so rude.
ReplyDeleteanon 7:58 Thank-you for your post it was helpful. I now have a supervisor looking this up for me.