Wednesday, March 27, 2013

"Looking to VENT" with J.Crew

This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.

30 comments:

  1. I posted this in the sale thread, but here it is again just in case: It looks like the 25/30% off promo has been extended to March 30th.

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  2. Yeah for the sale extension; hoping another round of markdowns happens before it expires :)

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  3. Quality issues..as I was putting together some Easter sunday options ( it's still cold here!), I tried on a sweater I'd ordered last spring, but hadn't worn. As I pulled the sweater over my head, the seam under the arm was torn - a hole about an inch long at the seam. It's not just the seam but the fabric as well. A big jagged hole. Seriously, brand new sweater into the rag bag. I'm not the incredible hulk! I just pulled the sweater over my head! I don't have the time to prove to J.Crew that I bought it, no way I have the receipt so lesson learned. I've really slowed the pace of my J.Crew shopping. Hope they hire a quality control expert soon.

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    1. allyson, if you have a JC card or even just an account at jcrew.com, CS can look it up for you if you have the approximate date of purchase - if you don't have the item number and can't track that down thru the website or google or polyvore, they might be able to identify the purchase through just a description, i.e. "I bought a merino tippi in light blue in May of 2012." They're used to doing this because the website only shows the last 5 purchases, and the JC credit card shows amounts only, not items bought/returned. The last time I had to do this, the nice CS lady had to go through a lot of entries, but emailed me later with the order number.

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    2. Allyson, I agree with WFF. Call CS, regardless if you purchased with J Crew card or not. I purchased a pair of Sorel hard core rubber and leather winter boots last February, wore them maybe 15 times, this year and last. Put them on Sunday since we had 15" of snow and there was a large split down the side of the left boot and a split starting on the right. I called CS and they were able to find the order number so I could return. They did a search by item and credit card, including AX. HTH

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    3. Thanks Ladies! I think I'll call CS. I do have a JC card and an account so they should be able to find it. I appreciate your help, have a great weekend.

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  4. Price Hikes! I went to purchase another pair of Vintage Pajama set and they hike them up to $95. This Winter they were $85, up $10 from last Spring's $75. So $20 hike in one year.

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  5. Dresses are too short! Ordered the sparkle dot dress and it is not appropriate for work and gives me pause even for leisure. I'm 5' 7" and it was in mini territory. Too bad, as J.Crew doesn't make many dresses in natural fibers anymore (this one is cotton/silk and I believe the only poly part is the sparkle thread), so with the cardholder discount it was actually somewhat worth it.

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    1. Agree.. their dresses are way too short. I can see a few short styles, but not every one.

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  6. Maybe this isn't the right place but I'm not thrilled with the new shipping option that J. Crew has been using, SurePost, it is s-l-o-w. I'm in Atlanta and my orders would always be here in two days with UPS Ground, now it's taking twice as long. The shipping on my past orders has been free but it used to be free with UPS Ground too. My package has been sitting in a nearby post office since yesterday and not arriving until tomorrow. A full week after I ordered.

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    1. My packages are taking a really long time as well and I'm in Boston. They don't arrive until at least a week after I order.

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  7. I took my Jackie Cardi out of the plastic bag it was sent in, and as I was unbuttoning it, one of the buttons broke in half! Literally right out of the bag. Very annoying. =(

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    1. That happened to me, once, too! If you have a store near you, just take it in, and they will send it out to the tailor to have it fixed for free.

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    3. This happened to me, too! Just last week! It was monogrammed, too! So when I called to have it replaced, they wouldn't just send me a replacement button (my extreme preference), they insisted on replacing it with another cardigan. Then they told me my size/color option had sold out and send me one in mint - when I had originally bought in lilac. I went online the next morning and it was back in availability in a small lilac. SO ANNOYING! Just send me the button already! (PS. It's for my wedding and I BOUGHT MY WEDDING DRESS AT J.CREW - and not on sale, PS.)

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    4. If the button you are missing is on a Jackie cardigan, there should be an extra sewn on the side seam inside the sweater. Have you checked there?

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  8. Button popped off my almost-new, much-loved Majesty peacoat yesterday, thank goodness was in the car and could find it as I didn't get any replacements with the coat when I bought it... grrr. Seriously, J Crew - I haven't gained any weight!

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  9. Just got my cropped Matchstick jeans. I have been wearing size 27 all winter so I order size 28 based on reviews (however if they are the same jeans one would think I should get 27??). They don't fit...I need a 29. This is frustrating and will put a major dent in my online shopping because the cost to return ship from Canada is way too expensive to buy items I am not certain about.

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  10. To go along with the button popping, second wear on a hacking jacket today and button popped off. And I have lost weight! Nice JCrew.

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  11. I agree with the comment about the SurePost shipping option! This has really slowed down delivery (used to take 1-2 business days to arrive from the day I placed my order) and now it is taking 3-5 days!

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  12. Whatever happened to tees that you didn't have to wear a tee under?

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    1. Amen! Hate wearing a cami under a tee!

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  13. I made an order on Monday and it still hasn't shipped....argh! I know I sound impatient but I typically get an order confirmation within 24 hours and the package pretty soon after.

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  14. Re: buttons, I've saved every spare button I've ever gotten from J.Crew in a tackle box, and that box comes in soooo handy at times, especially for coats. I don't think I have a single J.Crew coat that didn't need button resewing. :(

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  15. This may sound silly but lately, I am loving the colors and looks from Crewcuts (girls' section) much better than the colors being offered by the Women's section right now! I love the beautiful pastel/sorbet pinks, greens, yellows, blues and purples over at Crewcuts right now! Even their ballet flat colors are amazing! I am so over this hideous neon trend. I know some people love it but I desperately want a new pair of Cece flats in a lovely sorbet color. Will probably never be offered. Sigh......

    And inconsistent sizing! I ordered two pair of 5" chino shorts, one in white and one in soft mint, both a size 4. The mint pair fit lovely while the white pair were really tight! They are the same shorts! So frustrating!

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  16. So here's my current frustration. I appreciate and and all suggestions.

    I spend a lot of time shopping at J.Crew. And, chances are that, if I'm spending money on clothing, I'm spending it at J.Crew. Their clothes fit me bodily and personality-wise. I have invested a lot in J.Crew. I don't even want to tally it up.

    So, when my best friend and stage 4 Hodgkin's lymphoma survivor best friend was nominated to be the Leukemia and Lymphoma Society's Woman of the Year (and asked me to be her campaign manager), I thought, "Hey, I'll ask J.Crew if they'll support our campaign. After all blood cancers are the #1 cancer among kids and young adults, their CUSTOMERS. And another CUSTOMER in the U.S. dies of a blood cancer every 10 minutes. And they'd get SUCH great publicity from. So much of it, and such good quality publicity. Win-win."

    So I sent an email and (unfortunately) numerous necessary attachments. I waited a bit. I asked if there was any movement. I was told, essentially, "Don't call us, we'll call you."

    So I waited a little bit more. But I'm impatient. I mean, we're trying to CURE CANCER here. People are dying. AND, when I want to spend money on them, they're all ears and helpfulness, but the moment I ask for a little turnaround: radio silence. So I asked them to please respond with a yes, an alternate suggestion for getting involved, or a firm no.

    Any suggestions? Any thoughts? Any ins with them to help spur this along??

    https://www.facebook.com/teamtiffanylls2013

    Thank you all!

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    1. Allie: I am so sorry to hear about your friend. :(

      You may be better off working with a local store of J.Crew (I am sure it will be easier to talk to a store manager) to create a local fundraiser than having corporate sponsor one.

      If I remember correctly, J.Crew use to have a little blurb on their website saying that they receive numerous requests from non-profit organizations, and unfortunately, they cannot work with them all to the degree they would like. So they support the ones they can.

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  17. I placed an order on Friday March 29, 2012. It was for a sweater, and pencil skirt. I paid for overnight shipping so that I have it on time to wear to an event for this week.

    Yesterday evening Monday April 1 (3 days after placing the order, and the day the order should have arrived) I received an email stating that the order for the skirt is canceled. It was a HUGE inconvenience for me. I counted on this outfit...and I needed that outfit to wear Thursday morning. I am working, and it leaves me NO time to go and purchase something else.

    I phoned the online number, and all the representative can say to me is "I am sorry for your inconvenience".
    That really doesn't do me any good, and I have no use for the sweater without the skirt.

    Three days after placing my order to first be contacting me is just not acceptable!



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