This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
J. Crew sent me the wrong size in the Darby loafers. It worked out for the best because they found them for me in my size and are sending them overnight AND they took off 30% because they are on sale now so that's really nice. It made them $69 or so, I think. This is not much of a vent! :)
ReplyDeleteUgh... got the replacement Darby loafers. They are the right size, but the bottoms are scuffed, more than I'd expect from store wear, and there is pet hair on them.
DeleteSo I bought a tippi sweater in navy. These things are my uniform, I wear them all year long. But weirdly, when I washed this one, the seam that connects the main body of the sweater to the bottom hem did some weird twisting, as if when they sewed it on it wasn't straight or there were some bunches and now that it is washed, those bunches show clearly. I am super sad about that, as it seems like the quality took a sudden nosedive.
ReplyDeleteAmy, take it in to the store if you live near one. My store has been great when I've had a quality issue.
DeleteI never received my April catalog...very frustrating, as this is the one I really wanted since the styling is so much better than it has been in a very long time. I have always gotten the catalogs before, too.
ReplyDeleteI didn't get March OR April-- had to grab them both in the store when I saw them by the register. I wonder what's going on? I'm still buying stuff!
DeleteI get a Crewcuts mini-catalog inside every order, whether it's a single tee-shirt or a bigger order. I don't buy Crewcuts and i don't have anyone in that age group to buy for (if they are data mining, they are doing it wrong), so I don't know why J. Crew is wasting money sending me these. They can't be cheap to produce. I really like the Style Guides and I hope they don't stop sending them. I don't like being plugged in all the time and it's nice to browse through a real catalog.
DeleteIt finally happened. I got an order today which had tot random items. order was supp to have 3 bathing suits. 1 bathing suit was right & I got two other random items from two diff orders based on the stickers on the bags. I called CS & they were great & refunded me & re sent my missing items. The thing that bothered me was that they had no interest in the info on the other two incorrect items. I would have thought they would want that so they could contact the other people and help them with their missing items :(
ReplyDeleteWent into my local store today and was pretty much ignored as I was blatantly waiting to get a fitting room. I was finally approached by a nice young lady who had just come back from her lunch. The manager there has Jenna Lyons glasses and has not once greeted me (though I am in the store relatively often). I don't get it, I don't come in dressed in rags. I have historically spent a lot of money on J.Crew but lately it's been giving me a bad taste in my mouth. Nothing seems flattering, hemlines are way too short, and I'm treated like a second class citizen in the store. No thanks, I'll be taking my business elsewhere I think.
ReplyDeleteThey were supposed to do a search for a pair of shoes I wanted. Took all my info including CC# and said they would contact me within 48 hours. They didn't, so I chatted and emailed them. They said that there was no record of a search. Then they told me that I was supposed to call back with my CC#. Not true. Now the stores are sold out of this item and it's completely unavailable. I am so frustrated because they turned what could have been a great customer service experience into a really poor one.
ReplyDelete