This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
I am just bummed that there aren't enough Encore Trenches to go around!I love that coat.
ReplyDeleteSubscribing. :)
ReplyDeleteThe copy on the vintage cotton tees just rubs me the wrong way - something about recreating a "worn-to-threads thrift store tee". If that's the case, then it should be $2 like a thrift store tee! ;)
ReplyDeleteWhat is with J Crew not updating their blog for over a week now? Maybe they should leave the blogging to the JCAs...
ReplyDeletealso, no update to the sale section again today? was totally going to jump on this sale but needed one more item to make the shipping worthwhile..
Sub!
ReplyDeleteMy 25% off order that my PS placed for me last Thursday (October 20th) JUST shipped this morning (October 26th) - 6 days just to SHIP, that doesn't seem appropriate.
ReplyDeleteCaitlin: That would drive me nuts.
ReplyDeleteI'm ranting a bit that after only 3 wears, my beloved pointelle beach cardigan is starting to look ratty! WTF! And I'm not hard on my clothes either. How in hades does a cotton sweater SHED? But it is -- there are little pill-like thingamabobbers all over the blasted thing. BOOOOOOO.
ReplyDeleteIt does not surprise me that their blog hasn't been updated. They still don't get it. They see it as a marketing vehicle and not a way to connect with customers, just like their pitiful FB page. Sigh.
Not sure why J. Crew bothered to send a shipping email to me on Monday morning. It's been over 48 hours, and they still haven't actually gotten my package to UPS. Really?
ReplyDeleteAlison - I had the same thing happen with my cafe capris in jeweled jacquard. There was no movement on the package until two days after they sent the shipping confirm.
ReplyDeleteI have to believe that maybe they're backed up from all of the purchases during the 25% off sale.
Caitlin -- me too! I placed my order early on the morning of the 21st and just got notification that it shipped today. Particularly bummed because I wanted my vintage thermal sweatshirt for this weekend at the farm. Not impressed.
ReplyDeleteWent to the newly opened Fort Worth store, and I have to say I'm reconsidering ever visiting that location again.
ReplyDeleteMichael was the associate who "helped" me. He offered to start a dressing room for me, no problem so far.
When I went to try on the items, he unlocked the door for me and then never returned. I had to go back outside myself to find another size because something was too big. It wasn't like the store was busy (there were only 2 or 3 other customers), and 3 employees saw me walk out of the dressing room, walk to the other side of the store, take an item and walk back to the dressing room. No one said a word to me.
When I decided on 2 tops that were on sale, Michael just happened to be the only one near the registers, so he rang the items up. Then he crumpled up the 2 tops and tossed them in a bag. At least he said, "Thank you." I smiled back and said, "Thank you" to him, but I was rather confused by his behavior. I had just bought a blouse on sale at the BR next door and the guy had folded it up nicely for me.
It probably wasn't the worst customer service experience, but am I wrong to think that Michael was being a bit snobbish toward me?
Last month I called customer service to do an online exchange for a pair of shoes. I was so excited when the associate offered to do a "pre-return" on my original pair and ship the correct size without charging my cc again. He also allowed me to ship the original pair back without deducting the fee from the pre-paid label. Today I called again to exchange sizes on the crochet lace-front tee, but was offered no such service. I've been shopping with J Crew for over 20 years, and I still never know what to expect.
ReplyDeleteAnyone else who uses a personal shopper online feeling like they are giving less service? I used to get some photos of new releases (one or two) before they came out, etc...and I see on some blogs that others still get this service. They always applied the educator's discount for me, and now they are saying they cannot do that (and yet the stores can not only give the educ. discount, but they can ADD it to sale promos as well!
ReplyDeleteI'm really getting tired of being a loyal customer, and feeling like they don't give a darn. Been visiting other retailers a lot more lately.
Sue.bee: Unfortunately that is not surprising. A lovely PS at Northpark told me that many of the employees from the Southlake store went to the Ft. Worth store. This was after I told her that I didn't like to shop at the Southlake store because they weren't very nice there, even though it is e closest to my house. So, it looks like they took their customer service issues to Ft. Worth with them:(
ReplyDeleteEBE: Drat. I stopped going to the Northpark store years ago because the associates there always ignored me. I switched to the Southlake one because they actually acknowledged my existence and were always so courteous. I'd been out of the country the past 3 years, so when I came back to FW I was very excited to see a location so close to me. Maybe I should give Northpark another shot?
ReplyDeleteThis is a Madewell vent. I purchased an expensive item from Madewell a few weeks back and haven't worn it yet. I could have gone through the charade of re-ordering it and returning the ones I have, so I could get the 25% off discount but it's a PITA, so I tried calling CS to see if they'd give me a one-time courtesy PA. I've never done it before. Well, no, they weren't willing to do it. I think that stinks. I might have placed an order today, but no way am I going to now. Except to re-order and return what I already bought. *pouty*
ReplyDeleteBourbon&Pearls: It was driving me crazy! Everything I wanted was in stock for about 2 days after I placed my order, but by the end of the LOVEFALL promo a couple of my items were backordered. I would have been furious if they hadn't all shipped together, but luckily they did.
ReplyDeleteI'm having the same problem with slow shipping and an order I made 10/20 just shipped out.
ReplyDeleteGot a hole in my Neon Peach Perfect Shirt at the shoulder seam. Worn/washed less than half a dozen times. Not so perfect. The recent shirts seem to have improved. We'll see how long they last...
ReplyDeleteI am annoyed. I bought 2 of the Natasha Blouses (one in black one in poppy). Seen here:
ReplyDeletehttp://handbagaficionado.blogspot.com/2011/10/october-2011-reviews-jcrew-hacking-and.html
The problem is that those cute little buttons do not stay buttoned very long. It's seriously annoying. I was leading a meeting and had the poppy one on and it became unbuttoned right between the girls. I turned around to rebutton, then it happened twice again. I was in front of 25 people leading the meeting. I thought maybe it was that one. The following week, it happened with the black one and once again, I was presenting in the meeting. For $88, I expect more.
Tammy: I feel your pain. But I have noticed buttons/buttonholes have been an issue for a few years now in numerous clothing lines. I had a Calvin Klein trench coat, bought at Nordstrom, and EVERY SINGLE button came off..they weren't even all buttoned! They just fell off through out the day while walking. I think they loop thread several times and never knot. And button holes are inconsistent - and buttons fall through . I have a blouse from another label, just bought, that keeps coming unbuttoned. I plan to sew a few stitches at the bottom of each buttonhole. What a pain!!! Really beginning to convert to some more expensive brands and living with less, more quality. It was my mother's way all along, and she was right!
ReplyDeleteHello, I'm just curious if any card holders have recieved a 20% coupon lately? It's been months since I have recieved one and I'm a very active card user. Is it only something they do the first couple months you own the card? Thanks, Lindsey
ReplyDelete