This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
This is kind of a vent and kind of a love:
ReplyDeleteLast night I swung by my b&m. I wanted to try the sequin colorblock tank in a size down to decide whether I should exchange the one I ordered online, and to see if they had any additional new fall items. I liked the fit on the smaller tank better, and I found another shirt that I liked, so I went to check out.
Hilarity ensued, but serious props to the sales associate and her manager at the b&m for figuring it all out. I'm still not 100% sure what on earth happened, but things went wrong with the billing for my online order (although I never noticed), probably related to me activating my new card between placing the order and J Crew actually charging my card. So the system wouldn't let me return/exchange my top because "I hadn't paid for it". Once we realized what was going on, I gave them my updated cc info and (I hope) it's all fixed. I will be watching my billing statements closely to make sure that I'm not ultimately charged twice.
But the sales associate and her manager were so kind and helpful. The end result was that I had to re-purchase the sequin colorblock top, and return the first one through the mail. But they were happy to give me the online sale price + 30% promo, and they also packaged up my return for me and even took care of mailing it.
All in all, I was very happy with the treatment that I received in-store, especially because it seems like I (unknowingly) caused the problem in the first place.
So -- word to the wise: make sure all of your J Crew orders have gone all the way through on your card (not just the "authorization") before activating a new one. I'm reasonably certain that's what happened here and I think that the online customer service folks really thought that I was trying to scam them or something. I felt really bad, and I appreciated that the b&m folks didn't treat me like I had done something wrong.
We are getting a B&M! In my actual state!! And it's my birthday month!!! Dear Jenna and DL, Please send me...
ReplyDeleteI love all the SA at the J. Crew in Vegas (there is only one store here)! I have been getting handwritten letters after I have shopped there. On my last visit I fell in love with the "perfect-fit stripe cardigan" (Amber just posted it here: http://easypetitelooks.com/2012/08/stripes-floral.html) but I did not want to pay full price. Without me even asking, the SA offered to call me when it went on sale. So I just received the call yesterday letting me know that the red one is on hold for me. :) The in-store sale price is in the mid-twenties! Not too bad!
ReplyDeleteSaw Mickey Drexler at the Georgetown store this morning. The staff associate ringing me up told me he was in town visiting the new D.C. store.
ReplyDeleteReceived a SHOPNOW order today. One of my Crewcuts items arrived in the wrong size. I called CS anticipating disappointment. My order had matching items for my husband and son so the missing items would ruin the pair. To my surprise they reordered the item, at the sale price, and they are sending me two sizes to try. Many thanks. This level of service will keep me shopping.
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