This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
The "Looking to Love" post seems a little sparse! LOL
ReplyDeleteI was looking for a Crewcuts shirt for my son, and couldn't find it on the Web site. Tried using the WWFIFY service, and was told that the shirt is currently on final sale in stores and not eligible for the service since it was no longer full price. When the CS guy offered to help me pick out a different shirt, I told him we were looking for that one specific shirt, but thanked him anyway. He immediately offered to make an exception, saying he didn't want to disappoint my 8-year-old, and put in the request. A day later, they found the shirt!! That was really nice, and I appreciated the effort.
I had my first PS appt. this week and LOVED it. I was a little nervous and tend to just shop % off sale prices...but the PS was a dream. Answered all my questions, gave good suggestions, and really helped me. I am glad JC sent me the $50 gc for the appt. as I've already emailed her about some other items which means it worked for both JC and me.
ReplyDeleteThe so helpful We Will Find It team found me the one porcelain paisley pencil skirt in my size in the country, and I think the woman I spoke with was even more excited than I was!
ReplyDeleteGot to return final sale shoes when I emailed asking to exchange for larger size. I also got them to refund shipping when I missed the free shipping amount by 11 cents.
ReplyDeleteI was able to order online only items through the store (the sales associate did this for me, not through the red phone), and they honored my student discount for the order.
ReplyDeleteI griped to JC about not being able to find an item, and the next thing I knew someone in their 24-7 dept (whatever that is--can someone fill me in? It's not the "WWFI" team) had located one of the three FS items I had been looking for, and overnighted it to me. Talk about service! Way to go, J. Crew. Thanks, Alex!
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