This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Hi-
ReplyDeleteI tried to order the Viv jeweled flannel flats but NO! In the check out process I received the following message: WE CANNOT SHIP VIV JEWELED FLANNEL FLATS TO CALIFORNIA. PLEASE REMOVE THEM FROM YOUR SHOPPING CART."
Um, really? Wool, leather...what could not meet CA law? So I called CS. The rep was perfectly pleasant but could not offer any explanation why I can't buy them. Of course, she suggested I ship them to another state. Not feasible.
This is the second time this has happened. A few months back I tried to order the Viv calf hair flats. Same message.
I really wish Jcrew would indicate WHY so their CS could relay the info to customers. When I tried to buy the Viv calf hair flats, I could mock checkout other calf hair shoes just not the Vivs. Yesterday, I could mock checkout the jeweled pumps just not the Vivs.
I am just not connecting the dots in this system. It would be nice to know if this is temporary or permanent. I am looking for a logical answer and not finding it!
Off the top of my head, CA has shipping issues with snakeskin and items that may contain traces of lead. I BELIEVE their lead standards are higher than other states, but I may be wrong.
DeleteAlso found this "Please note: This item cannot be sold in or shipped to California." on men's belt item #50492 probably related to the metal issue there.
DeleteSo I just noticed the Dean Midshaft Boots in the supersale section. (I know I'm late.) Final sale. Why oh why have I never tried on these boots in store? Oh, I see, they are "online only"! Dear J Crew, how can you possibly apply "Final sale" to merchandise we have never had a chance to see or try before?? Lost a sale, sorry, especially as they are zipper-less pull-ons and my success rate with those is a lousy 1 in 3 or 4 (high arch here). Will keep looking for nice-priced smooth leather low/mid boots in that lovely cognac ("chester brown") color. Gah!
ReplyDeleteFlaminga, check out Madewell when you get a chance. You said you're not looking for a zipper-less pull-on boot, but their lowrider biker boots (still in-store and on sale!) were gorgeous. Posted a review here:
Deletehttp://sparrownightingale.blogspot.com/
Good luck!
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ReplyDeleteThis may seem like a minor vent but chat NEVER works anymore. I always relied on chat before and now I just get their "Sorry you missed us" message! I hate it!!
ReplyDeleteNot sure if anyone has had this J.Crew experience or not - but I ordered a necklace online from J.Crew Factory - and it happened to be backordered but they were still selling it. I ordered the necklace at the end of November (right around Black Friday I think) - and they let me know that it was only going to ship Jan 31st. Yikes. BUT - the price was really good, so I thought it was worth the wait. Then, as December and now January has rolled around, I saw that they would remove the necklace online saying it was "sold out" - then a couple of days ago, I saw it back online, letting people buy it (not at a reduced price) - even though it was backordered. This was a few days ago.
ReplyDeleteToday - I got an email notification from J.Crew letting me know that the backordered necklace was now backordered AGAIN to March 4th, 2014! I was kind of taken aback - why does J.Crew do this?? They have the necklace listed online to buy - even though it's backordered until April now?! Why do they keep selling items that they don't have in stock for people who have placed an order MONTHS ago --- but yet KEEP SELLING IT? That just doesn't make sense to me. When I saw that the necklace was back online for sale - I assumed that maybe they got more in - and that my order was going to be fulfilled soon. Not so much. I was pretty bummed.
I just emailed Customer Service and told them about how I had ordered it in November and that it was delayed now another month. Their response to that all backorder ship dates are subject to change. Which I get, but not when you keep selling a necklace that is out of stock - and pushing the ship date back further and further. I was told in my J.Crew email that it was supposed to ship March 4th - but when I looked online that same day (because the necklace is still up for sale) - it had a ship date online for the product as first week of April (not March like I was told...) so I cancelled my order because i assumed I was just going to get yet another email telling me that it was going to be backordered a third time.
It is still posted online for sale through the Factory site -and it now has a ship day of May 7th!!!!! I have no clue how they can make promises to other people who have ordered - I cannot imagine sitting here - waiting for a necklace I ordered in November - to only get it a HALF YEAR later??? Are you kidding me??? I'd be curious to ask about it though. Has anyone had this experience before? I guess I learned my lesson, I'm not buying anything backordered anymore. That was a nightmare and a bummer. I just don't understand why they would keep selling something currently on-site that they can't even promise to customers for months and months?
two things:
ReplyDeletethe first: online chat. never works. always get the "sorry we missed you" message. what's the point of having an online chat if it's NEVER working.
gift cards: minor... but I can't buy a gift card online for any amount. I have $30 left on an AmEx gift card that I was going to use to buy a Jcrew gift card with since it's easier to pay with the store GC. but I can't. it's either $25 or $50. no "other" option. I understand wanting a minimum amount. but $30 doesn't sound like a bad increment to have. :/
I got a shopworn cashmere sweater in the mail today, sent from a store when I ordered it online. This is why I hate their new system for doing this. I wouldn't buy cashmere from a store without seeing it in person. This one is wrinkled and has lint all over it and BONUS still has the security tag on it. This wasn't a cheap sweater and it looks awful. When I called to get a new one sent, of course they don't have any more.
ReplyDeleteI was almost finished an online purchase for the Bow blouse today (had all my info, etc.), but when I clicked "place my order" in the final step, and error message popped up. When I tried to go to the checkout again, the item I was attempting to purchase was sold out. An item should be reserved for you if you are in the checkout process (I didn't just have it in my cart waiting around), the same way Shopbop reserves an item for 30 minutes for you.
ReplyDeleteUgh. Can anyone let me know if they see the "boys popover in bows" in a sz 2 anywhere?
- Katherine
http://scallopedandbows.blogspot.ca
Not loving this year's swim. Can they say booor-ing and so-twelve-years-ago, much?
ReplyDeleteI too do not like the new order fulfillment system for online orders (especially if online). Over the holiday season, I noticed J Crew changed their size and shipping policy. Before, if there was a size or color not in stock in store, J Crew would find the correct size/color and ship to you free of charge, WOW I miss this! Secondly, I'm signed up for emails and usually get the good sales before things have been picked over online, which I've been doing for years. However, about 2 weeks ago, I ordered the Kiki studded ballet flats (final sale), Dean midshaft boots (final sale), and the tipped sweatshirt in various colors. For this one sale order, I received 3 different shipments from 3 different stores. The sweatshirts had been tried on, in-store security tags removed, and returned. The boots had obviously been worn by someone and returned at a store, I could see all the marks on the sole and the bottom lining of the sole was starting to fray around the edges. The flats were displays at the LA/Santa Monica store and had obviously been worn. I spoke to CS since these were final sale items and I was shocked everything had been worn and returned. The representative suggested that I request all my future online orders be quality control checked. For something purchased online, especially sale items, wouldn't a customer expect to receive something in new and good condition? J Crew's quality control seems to be slipping, and I'm not skeptical of purchasing any sale items online! Luckily after I initially called customer service, they were able to exchange my items 2 weeks later since the items were back in stock.
ReplyDelete