This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Still frustrated with the web site changes. The menu bar popping up is really annoying. The 48 items per page, non-configurable, is a deterrent, takes too long to browse sale, even within a category. There is no option to jump to a page. It's great there are 1800+ in sale, but if there are 40 pages of sale, you have to click "Next" 39 times to get to the last page. Going category by category is an option but it takes too long. People don't have time for this. I tried again this morning but gave up without buying anything.
ReplyDeleteThat has to be the most frustrating thing on the planet but I actually did that this morning. That's what happen when you wake up way too early. There were some pop-back gems to be found but none amazing enough to justify the time and energy put forth.
DeleteI am wondering if sales will not be as robust due to the lame website redesign. I am definitely not browsing like I would before. Also, cashmere used to be its own category in sale, which was much easier than browsing through 165 sweaters... I'll pass.
DeleteI gave up this morning too. Taking too long to browse through everything. Since shopping should be fun and not tedious and frustrating I quit and did not buy a thing. Usually a sale like this would suck me in. Oh well nothing I can't live without.
DeleteIt almost looks like there was very little to no testing done before the new design was released. The need to redesign is fully understandable if changes are done for the better, but this seems like a fail to me. If they were smart, they'd use all of the recent feedback on this blog to make fast improvements.
DeleteI gave up browsing the sale section this morning when, in addition to other problems already mentioned earlier, I was forced to scroll to the top of the page every time I selected a new a category.
The high of thinking you finally scored the item you have been waking up early trying to find for weeks followed by the low: WE WISH WE HAD ENOUGH email! Get it together jcrew!
ReplyDeleteor a phone message...
DeleteOr you get an e-mail that your item has shipped and wait for days for your precious popback to come in the mail, only to open the box and find out you were shipped the wrong item. So frustrated!
DeleteNecklace popback arrived wrapped in a piece of bubble wrap. Anxiously opened the chintzy package to find the necklace broken. Sometimes I wonder why I bother . . .
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ReplyDeleteIs it just me or has J Crew's customer service been much more unwilling to help out with anything lately? When I first became a card holder and started placing orders via phone and online, I constantly got free shipping and was able to use my student discount (even over the phone and online). Also, I've frequently placed an order just to see something else I wanted later, and each time they waived the shipping on my second order since it was so close to the first one. Well, I just placed an order last night and found something I wanted to add to it this morning, but CS refused to waive my shipping. :( I just feel like I used to get much better CS than what I've been receiving as of late..
ReplyDelete"Gold" buttons.
ReplyDeleteThe fact that Canadian customers have to pay in USD when our dollar is not performing well at all. And J.Crew isn't planning on implementing billing in CAD$ anytime soon :(
ReplyDeleteMy last order was 23$ more than what it should've been, thanks to the exchange rate. Grr
I agree- it was already an uneven proposition when they raised the prices for Canadians but now we're paying 10% more on top of the 15-20% higher prices. If they won't commit to charging us in Canadian Dollars, then they should absolutely go back to the old system, adding duties on top of the US price. It's ridiculously unfair.
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ReplyDeleteTired of having my purchases rolled in a ball and thrown into a bag. I worked in retail back in the day and would have been fired if I presented the customer's merchandise to them the way my shirt was handed to me yesterday. No tissue, just dropped in a bag and off you go! Needless to say, this is the same B&M where I got the snotty "sale shopper" comment last week. I wish the SA who made the comment was working yesterday. I would have held up my bag and said "full price!" ;)
ReplyDeleteI agree, what happened to folding and the tissue paper? I was in the Princeton store last week and was shocked when the sales rep tossed my clothes in a bag w/o folding and no tissue. I also wasn't greeted or asked if I needed help. Very poor service.
ReplyDeleteMy pet peeve also, the SA not making any attempt to fold my purchases. I was in a different retail store recently with the same situation - the SA told me that customers prefer their purchase to be dumped in the bag, that way there are no creases to iron out from folding!
ReplyDeleteI was so happy to see that the cashmere v-neck sweater was on sale for $168 yesterday when the extra 40% off sale started. It went from being on sale to being full price as soon as that last 40% off sale started so I excited that I would finally get my chance to get it at a good deal. Unfortunately, I decided to wait until today so I could check for popbacks this morning. So what happens when I check the v-neck sweater this morning? It's back up to full price! I was more understanding when they increased its price before the last sale started. I'm a little more upset now that they've done it in the middle of a sale. These pricing games are just so frustrating!
ReplyDeleteThough I should amend my statement to say that the navy, which is the color I've been wanting, has changed in price; there are still other colors on sale.
DeleteI've noticed this happening too. I saw the Tippi in Brilliant Purple on sale yesterday (with the extra 40% off), making it around 35 dollars....today it's back up to fp! Glad I grabbed it yesterday.
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