As many of you have noticed and mentioned, J.Crew's website has been experiencing some "technical difficulties". :( From the comments, it sounds like the website issues have been fluctuating back and forth from "up & running", running slowly, and "site down" all day today.
The website issues this time around are most likely from the latest offer of an additional 30% off (refer to here) which is driving some additional traffic to the site. ;)Has the website issues today impacted your shopping and browsing of JCrew.com? Are you trying to shop or avoiding to shop online or in their stores today? :)
Yes, It has impacted me and continues to irritate me...I don't think their website will ever be fixed...sad, but true. They would have fixed it by now if it was fixable. I don't think it is...
ReplyDeleteso silly that it'd be running so slowly too, considering how slim the pickings are in the sale section. Not even worth the bother. Pfft.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteAna,
ReplyDeleteI have been using a PS too. I do not get my packages any faster. I also don't use her if the site updates lately with sale items b/c she isn't even in the office when it updates that early so I have to order online to get the sale items I want.
How do you get stuff faster? Hasn't happened in my last 6 orders with my PS. Came at the same rate as my other 5 orders as of late.
These website issues are pathetic. No other retailer I shop at (and I do most of my shopping online) has this problem. With all the tech gurus out there, this should be fixed! I have not placed an order in almost 2 months, this being one of the reasons.
ReplyDeleteThe website down issues are definitely a deterrent =( I agree on the slim pickings (or the items that I do want still at too high a price for what it is), which is making it likely I'll abort this round... we'll see!
ReplyDeleteI wish J.Crew would just create a new site if the old one is un-fixable. They could take some of the awesome features of other retailers such as:
ReplyDelete--a "quick view" window which would show you the available colors, info
--Flat rate shipping (wishful thinking. . . )
--a wish list (one that could be e-mailed to people for gift ideas)
They could keep the current (frustrating) site up while working on the development of the new site or even take the site down completely for a few days to get the problems actually fixed.
I just don't believe that *all* other major online retailers have functional sites and J.Crew just can't seem to do it. I can't imagine that the traffic to their site is significantly higher than to Gap or Nordstorm or anyone else.
YES!!! I have been trying to checkout for over 2 hours now with NO luck!
ReplyDeletei work for an e-commerce site and if our site is even just going slow for a little while it is first priority to fix it pronto. this would just be completely unacceptable.
ReplyDeleteI know that when things "aren't available" on the website, there really are some available (I've gotten things like this before)-if you use the PS, can they get those for you?
ReplyDeleteWhat are the advantages of using the Personal Shoppers?
Negatives?
Anon 3:39PM: I've had similar experiences with my PS - she's great, but I don't get immediate responses from her, and the few times I've tried a "we will find it" for an item I ended up "finding" it on my own early in the morning (via stalking) usually a day or two after she tells me it can't be found. I haven't (and probably won't) do my ordering through my PS - I doubt I'd be able to get the items I actually want - they'd always be sold out by the time she gets the email.
ReplyDeleteWe should start our own wishlist of things that we'd like to see in the JC website and then send it to them-it seems like we're half of their online traffic anyway!
ReplyDeleteI'd love:
-More reliable service
-Better sorting capabilities (sizes, etc)
-Ability to stack promotions
-To not see things that are not really available (I see it, want it and then find out I can't have it)
Blah blah same old same old
ReplyDeleteMy PS experience is hit and miss, and I've tried one in the store and online. Neither do a good job of contacting me, like they say they will, to let me know about items I specifically request. Disappointing.
ReplyDeleteThe PS can tell you whether things really are available or not. Evidently the website stock number does not actually match the number in the warehouse. Using a PS does not actually get you anything that you cannot already get yourself unless you want them to search store inventory for something that is not available online. I find it easier to just order online than to go thru the PS.
ReplyDeleteI have found 3 items on my own on the website that my PS said she tried to find and couldn't. I don't see how they are much help. Esp. with there varying hours. I see no benefit to having one really. Just a marketing ploy...
ReplyDeleteThe site is driving me insane today! I gave up with dealing with the website issues all the time and I have started to go through my PS because she is able to apply my student discount to all of my online orders and sometimes she can have CS waive shipping fees. Ordering through my PS has been helpful because I have better luck with not having my order cancelled or receiving damaged items. However, there are a few items that I am trying to track down in the FS section and so I have to place the order myself and it is really giving me a headache having to deal with the website, esp the last week or so.
ReplyDeleteThe fact that we're talking about this website still and that JCrew has not been able to fix it - leaves me speechless.
ReplyDeleteWhat will it take for them to fix it for once and all???????
Everything IT is "fixable", with enough time and money. J.Crew does not consider it a priority to fix their website, OR, they are stuck in a contract with a service-provider that does not have a clearly defined Service Level Agreement and J.Crew has very little recourse.
ReplyDeleteIf it were their own IT department, I would expect it would be fixed by now, at least SOME of the recurring problems. But it seems to be more of the same so I'd guess it's a service-provider relationship and they get the money so just don't care because they are complying with the contract. Believe me, I know of that which I speak. I took a new job late last year and inherited a bunch of crappy IT systems with crappy agreements and as a result we are doing some things manually in the short term to make our internal customers happy, and looking for a better, permanent solution for the long term.
I would guess the person in charge of the "new" website last year has been canned and J.Crew is stuck with the mess.
I used to use a PS all the time, but even with her I still had to order some Sale things online as if I had waited until I could reach her they would have been gone. Also lately she has not been very good - a TURKEY order she placed for me was messed up and she took so long to place that 2 things I REALLY wanted were gone, plus the shipping address was wrong. I was pretty unhappy and have decided to find a new PS. If you have a good one it is great, but a lot of them don't call when new Collection is out, pull items you might like in your size etc. I used to get that kind of service and as a consequence bought a lot - hence my PS got the commission - but since she stopped being so good I have given up.
ReplyDeleteSorry for the long post....all I meant to say was that if you want hard to get things on Sale, don't wait for the PS to order unless they do it immediately which is still slower as you have to tell them all the details/order #s etc.
A
Yea! Just went out to the mailbox and my REWARDS CARD is here!! ( It was actually more than I had expected... guess I need to do a better job keeping up with what I spend!! )
ReplyDeleteAnyway ... just wanted to share! Watch your mailbox!
Anon 4:03pm I'm feel like I have a "good" Personal Shopper, but as you said, if you want the FS items you have to get them yourself. I guess it would help (me, at least) if they had a list of all the things a Personal Shopper could do for you. It's not reasonable to think that they'll be at your beck and call all hours of the day - of course they have set hours just like any other job. So there are some things they won't be able to do...
ReplyDeleteBut, as for mine, she's been great to answer every question I have. When I asked for suggestions of how to wear the 'Safari Njema' tee, she put together what were essentially Polyvore sets, and emailed those to me as well as PDFs of some (not all) pages of the latest Look Book. She was able to tell me how many rewards points I had, when the cards would be mailed and the amount I should expect to receive. And she was able to give me specifics on what tailoring services are available. Overall, I'm quite happy with the service I've received so far. Just wish I knew what else she could do for me....so I could take full advantage.
My PS is okay. I think I get more help out of you JCAs than her. Some good things are that she was able to get my catalogs to me rather than using the online sign up, she gives me specific measurements of items (you can get them off cs too), and she lets me pre-order items.
ReplyDeleteUsing this blog in my opinion is a lot more help than any PS can do.
I have to say, I worked at J. Crew for awhile up until a few months ago, and I am SO GLAD that I don't have to explain this kind of thing to customers any more. It made no sense to me then and it makes no sense to me now. For a large, national company to have this kind of issue and not even a good explanation (or really any explanation) defies reason. Glad I don't have to deal with it anymore.
ReplyDeleteDid they update the inventory today? All I see is the same old items.
ReplyDeleteYes, the website is a problem. Normally, when I see the dreaded "stay tuned" page, it's not a big deal - I just go back 5 minutes later and it's fine. Today is a different story. I have tried all morning (numerous times)to shop - all have been unsuccessful. FIX IT already!!!!
ReplyDeleteI wanted to check order status, oh well. Does anyone think orders shipped quicker a year ago? I swear what used to take 4 days max now takes 7.
ReplyDeleteAnon 4:14pm There was no inventory refresh today that I am aware of (been checking since early this morning) The "sweaters" number in Final Sale has been at 66 every single time I've checked.
ReplyDelete**Someone please correct me if I'm wrong.
Just talk to CS rep Shaniqua, who I must say really does not know anything and was no help. She just told me that rewards cards have not been mailed out and that they would not be mailed out until Feb. I have read on the blog that serveral people have recieved their cards. I really hate when I take the time to call CS and they can't even be helpful.
ReplyDeleteAnon 4:30pm CS Rep "Shaniqua" was incorrect.
ReplyDeleteAccording to my Personal Shopper (via email on January 13th): "The Winter Rewards cards will be sent out in about 2 weeks for delivery on or before February 5, 2009."
I received mine in the mail today.
I agree that it seems like it's taking packages longer to ship. I think the root problem is the website though. Orders take forever to get to the warehouse, inventories aren't updated, then items get cancelled which leads to orders hanging in limbo. No wonder it's taking longer for the actual packages to leave the warehouse. Then they go out without tracking numbers, or all of the correct items, or with used returned goods (or Talbots tissue paper, to quote another JCA!) Alot of this is COMPUTER based and I'm sick of it. I love the clothes when I can get reasonable prices, but the B&Ms have become dismal and the website sucks rocks. I'm still waiting on an order I placed two Fridays ago. Last year, I would have gotten it by last Wednesday. ARGH!
ReplyDelete2 out of my 3 orders I placed this weekend have shipped out WITHOUT any cancellations! So I guess they're doing something right... Obviously not the case with the website.
ReplyDeleteLindsey B - Yeah! Me too! Rewards card received TODAY along with a *mini* lookbook-type thing featuring some new spring items! Wish they'd get new spring things on the website ASAP! It's 16 degrees today and we're getting 6 inches of snow today - like I need spring things BUT it's fun to look and imagine I'm somewhere warmer!
ReplyDeleteElizabeth in MO Did you happen to notice in the booklet that came with the rewards card that the Zebra tee looks like it's still available? Someone (maybe Alexis) mentioned awhile ago that it was a sample only - that the real shirt would have a fish on it instead.
ReplyDeleteNot that I'm so jacked about the zebra tee, I'm just curious if it's really going to be released or not.
A couple of weeks ago I placed an order in the evening and then called the next morning to cancel and re-order as I had changed my mind about one of the items. CS told me the order had already shipped out, which was BS. I asked for a tracking number and she said it wasn't available yet. I checked my account online for days and it was almost a week before the order actually went to "shipped" status and I received the email. I got the feeling CS did not want or know how to cancel the order.
ReplyDeleteThe website problems are just terrible. It was very similar before Christmas and then after a few bad days there was a lot of inventory and the site was fine. For a while...
My orders have shipped out very fast, no complaints there.
ReplyDeleteWhat delays shipping if the item that you ordered is low inventory, the warehouse will wait a couple of days to see is they can fill the order before they cancel it. There is the odd order that gets stuck in the system.
anon 4:42: You only have 20 min to cancel the order after you hit the submit button. It has been like that since the upgrade. However the excuses from CS are nothing new.
ReplyDeleteratsonparade,
ReplyDeletemy ps told me that the zebra won't be released only the fish one. you can pre-order it now through a ps if you want one. hth!
Speaking of new spring arrivals, when do we think they will be up? Thursday when the current promotion expires?? I am so ready for spring!
ReplyDeleteI'm grumpy because with all their website problems they didn't restock the sale items. *sigh*
ReplyDeleteThese shite technical issues may have delivered me from an impulsive shoe purchase...
ReplyDelete*sigh* JC, I wish I could quit you.
I guess I've been very lucky, because despite continuing to order very low inventory items, I seem to always get them. Most of them have been shipping out to me the same or next day. Very pleased because I've gotten some excellent deals, including the chiffon rose tee, and those adorable chiffon rose cardigans. I'm loving the sneak peek of their Spring items and can't remember the last time I've been this excited for new J. Crew arrivals. I'm just very pleased with J. Crew as of late.
ReplyDeleteHowever, as someone who works in a "tech" field I can't help but wonder exactly what is going on with their website/database. My guess is that whatever interface they are using has some sort of problem with the code that is fundamentally flawed, but who knows. I really did prefer the original website.
I agree with anon at 4:43pm. If you order a hard to find item or an item that has a low stock it takes longer to receive such order. When I see that it takes more than 24 hrs for JC to change the status from Released to Shipped I know I will have to wait for this order longer than usual. I receive orders in 5 days after I place them unless I order popular items that my be out of stock by the time warehouse gets to my order. Right now I am waiting for a pair of shoes and it has been a week since JC shipped the package. This is unusual, plus CS does not have a tracking number for this order. So something must be wrong.
ReplyDeleteI put in an order on Saturday and I am still waiting to be emailed my shipping confirmation-plus I see that there is this new 30% off which really stinks. Anyone think they would give me the 30% off my order if it hasn't been shipped yet? I have a feeling I would just get the run-around and don't want to get more frustrated. *sigh*
ReplyDeleteI just sent the following email to JCrew's customer service:
ReplyDeleteDear JCrew,
Is your website EVER going to be fixed? No other e-tailer I shop with - and I do the vast majority of my shopping online - has these problems. It's pretty obvious that website traffic is going to increase when you're offering a promotion. I just do not understand why these "Stay Tuned"/technical difficulty messages keep appearing, month after month after month. I read a couple of blogs dedicated to JCrew clothing, and many, many customers feel the same frustration that I do. You're in the process of losing business from me - and although I have been to my brick and mortar store, it doesn't offer anything in tall, which means I can't buy any pants or suits there, and doesn't offer shoes in size 11, which means I can't buy shoes there. I am really disappointed.
Sincerely,
(Me)
I will let you all know what they tell me, which is usually "we sincerely apologize..."
Ana - I have tried to get discounts on past orders before they ship when they put out new promotions, but they've only done this with non-final sale items. I told the SA that I would just return the stuff and re-buy it if they didn't give me the extra discount, but unfortunately, you can't do that with FS items. Sorry. :o(
ReplyDeleteLadies who received their reward cards...from where were they mailed? I can never remember.
ReplyDeleteOn the Final Sale page it tells you prior orders do not qualify for the extra% off, even if you placed it within the 7 day adjustment period. Why bother to try? Just more aggravation.
ReplyDeleteana at 5:04-I place 2 orders last week on thurs and fri-i havent rec'd either one yet, in fact the one from friday has n't even shipped yet-and I emailed this morning asking for a P/A and they gave me one, even though all the items I ordered were FS. It's wortha shot.
ReplyDeleteanyone else place an order friday morning and it's not shipped yet?
This Jcrew web-site is like a love/hate relationship..it is like a part-time job ..just to order an item!!
ReplyDeleteA friend of mine works as a buyer from factories in China sourcing product to North American retail stores. He said the vast majority of American companies have reduced their immediate orders, even though most have to pay substantial cancellation charges. I asked if it was clothing, housewares, appliances, what? He said, "It's everything. No one wants to be caught with excess inventory this year." He said that there is a lot of unrest in the factory towns because people are losing jobs and cannot go back to their farms as they are now gone. Sounds pretty scary.
ReplyDeleteI'm betting J.Crew has canceled significant quantities and perhaps even entire products after the glut of inventory that went to final sale after the holidays.
anon 5:46: You are so right, there are new arrivals selling out right now Travel Trench with no new ship date. It was supposed to be later the Spring J Crew adjusted their inventories I think we will see limited items this Spring.
ReplyDeletecan anyone comment on the fit and comfort level of the Lucie High Heels? Thanks!!
ReplyDeleteStacie and Anon at 3:49
ReplyDeleteI totally agree with all these features both of you recommend. I spend an unreasonable amount of time just browsing on the j.crew website because it is so user-unfriendly! All those features are now "standard" for all major retail websites now. They need to get with the program.
I just take it as a sign not to spent any money .....
ReplyDeleteAnyone have any idea how the "Silver-sand jacquard jacket" fits? Is it cute in person? Anyone has one or has tried one on?
ReplyDeleteIf I do order from the website now it is only through my Personal Shopper...I think she's wonderful! Since I started placing my orders through her everything has arrived within a week with no problems at all.
ReplyDeleteAnon (5:56 p.m.): I have a pair of the Luci High Heels in metallic gold and I love them, they go with everything. They fit TTS and look great on. However, they aren't super comfy due to the hight of the heel, but that may just be me...I'm not used to wearing high heels. I would still recommend them.
ReplyDeleteITS LIKE WEBKINZ.COM, when all the kids are on at once the site kicks you off or says it's busy. Get over it folks remember access to jcrew.com is world-wide, that's 100,000s of people trying to log-on at once. Its not the website itself its the bandwidth (traffic) that their server can or cannot handle!
ReplyDeleteCall your order in instead—the plus is that the CS person can tell you what quantities are available for items you're considering: case in point an item I wanted was down to 50 units at 11:52 PST last night. I ordered it and this morning they were gone!
Also the CS told me there is no such thing at 're-stocking'sale items. Thats the fluctuation of items in and out of shopping carts!
Nuff said
A few things are back on the site. But the site isn't really working. I was able to check out, but it took a while. I just got the henna tee in turquiose and it wasn't there earlier.
ReplyDeleteI think it's pretty funny that the rest of hte website works OK for me, but anytime I try to access the sale section or do a search, it slows down to a crawl. Wanted to give you some of my money today, jcrew, but apparently you don't want it.
ReplyDeleteI placed an order on Saturday using the free shipping code. Then I found out about the 30% off offer. That is a $50 difference. Ouch! I called and tried to get them to match the 30% off price for me, but they wouldn't do it. Would a personal shopper help in such cases?
ReplyDeleteIs anyone else having problems with bookmarks? None of mine work. I have a few items I'm stalking. This has aways worked before. I wonder what gives? I get this darn green screen.
ReplyDeleteGuys if you miss the boat on the % off they are not going to give you an adjustment on orders placed. Read the fine print when the %off is advertised. They clearly state that they will not honor it on orders previously placed.
ReplyDeleteI know that some have called in and made a case for it and some have even managed to get it after browbeating some JCAs and taking it a level higher. Like it or not, most of just accept their policy on this issue and move on.
With this economy we would all like % off applied on past orders, but the reality is that those getting it are trying to bend rules. Yes, we all know how inconsistent JCrew is with their pricing, etc policies and most of us dont have the time plead and beg to get a price adjustment.
I just tried bookmarking something and it didn't work. Searching for it by item # did work however.
ReplyDeleteI've noticed bookmarks don't work on some sites-I try to bookmark some things and it just takes me back to the homepage. Annoying.
Anon at 4:30: I'm in Albuquerque, NM and I also received my rewards card today. Yeah!! I'm headed to the Palm Desert B&M next week since I'll be there on vaca. Has anyone been to that store? I used to live in Orange County and have been to the desert numerous times, but I don't think I've ever been to that particular B&M. That's a first for me! LOL!!
ReplyDeleteI had one thing in my cart I wanted to check out and it was just taking FOREVER. So I gave up. Will try tomorrow, hopefully my final sale item will still be there!
ReplyDeleteI WANT TO SEE THE NEW STUFF!!! WHY IS IT TAKING SO FREAKING LONG?? GOSH JCREW
ReplyDeleteTo Anon @ 8:11 PM - I TOTALLY agree! However, JC only updates its site with new (not sale) items on Thursdays and Fridays.
ReplyDeleteAnd, with all due respect to the posters who are defending JC and its technical difficulties - the number of people trying to shop JCrew at once, that is not an excuse - it still happens WAY too frequently, but not on Nordie's, Gap, BR, or even other places that are also accessible worldwide.
To Anon @ 8:11 PM - I TOTALLY agree! However, JC only updates its site with new (not sale) items on Thursdays and Fridays.
ReplyDeleteAnd, with all due respect to the posters who are defending JC and its technical difficulties - the number of people trying to shop JCrew at once, that is not an excuse - it still happens WAY too frequently, but not on Nordie's, Gap, BR, or even other places that are also accessible worldwide.
Even though the website was slow, I really wanted to use my $200 gift card from Christmas with the Extra 30% sale. I got a suit, specifically the stretch wool 3 button blazer, city-fit stretch wool gallery pant, and the stretch wool pencil skirt for $285 shipped. To me, this was a good enough deal that it justified dealing with the website crashing a couple times during shopping.
ReplyDeleteWow--I just recv'd the Spring catalog and Collection Lookbook from my PS and IMHO you are not missing anything! There is nary a thing I am REALLY lusting after. In fact, the catalog is lackluster and just really boring. Even though they are featuring pastels--they could have shot it on a muted color background or something. They usually do such a fantastic job with the catalogs but this is really just-blah.
ReplyDeleteThere are some "special" collection pieces in the Lookbook but not really anything too fabulous.
What a gift to someone that is cutting back on spending-ha! :) But ultimately, I feel it is going to hurt J Crew trying to come out of a slump. There is really no WOW factor and I don't see the same kind of hype that we have all felt in past seasons. Just my 2 cents;)
Anon @3:35
ReplyDeleteI noticed they came faster because I had placed an order on-line as usual and then I placed an order through my PS (I email him and he places it for me) a few days later and I got the last one before!. If some things are really low in stock, my PS makes sure I get them (I got a girl's cashmere shawl cardigan during the last 20% off FS coupon, and he got me the last one). In the past, I have ordered things from the FS section only to get them cancelled later (which really irked me, because by the time I found out, my size would be all sold out).
As an additional beni, my PS can apply my student discount when placing the order, I don't have to call or e-mail CS my school account and I don't have to wait until the order ships to get the discount credited to my account.
I won't shop JCrew any other way!
Every time I click on an item I get a green screen and this message: We are unable to process your request at this time. Please try again a little later. We apologize for the inconvenience.
ReplyDeleteIf you are not re-directed to the J. Crew homepage within 10 seconds, simply Click Here.
Is anyone else having this problem? It is quite irritating!
-Teresa
I'm very much helped by reading what helps you as a client. I am a Personal Shopper and really try to apply all I can to help to the best of my abilities.... hence even keeping up with this AWESOME blog! ;)
ReplyDeleteWish I could help you all too!!!
Anon @ 9.20, I'm having the same problem. I had to google the item name to get a link that would work. Now I have it in my cart and am prepared to pay the exhorbitant shipping (close to 25% of the item cost if I recall correctly) and I get that error message every time I click on my cart. SO ANNOYING!
ReplyDeleteteresa: I have been getting that same error message for DAYS! I thought something was wrong with my system. Techs@ JCrew have been of no help. Just telling to clear my cookies and try browsing with firefox. Neither solved my problem. The only way i can look at items, is to start in safe mode. When you figure it out, please let me know :)
ReplyDeleteUggh! Yes, I just called JCrew and they are no help with this green screen business! No good w/ Firefox either, restarting computer etc! Good grief.
ReplyDelete-Teresa
So frustrating! It's 10 pm and I still cannot navigate the site easily ... I haven't even been able to take advantage of the extra 30% off sale yet :(
ReplyDeleteOk, Ana Patricia, you've mentioned before that you are an attorney, so how is it that you are using the student discount?
ReplyDeleteTeresa,
ReplyDeleteI get the same green screen as you do. I wrote to Jcrew today asking what was wrong and received an email back saying I should try to clear my browser's cookies or try to download Firefox and open up the webpage with that until they can work out the bugs in their new system. Tried both and still get the same green screen. So frustrating!
I remember when the web site was slower than this before Xmas. One night it literally took me an hour and a half to order a few items. My DH thought I was nuts:)
ReplyDeleteANON @ 10:02 same for me. I have been trying to clean up my system thinking that was the problem. I was almost near reinstalling everything just to be able to browse JCrew.com
ReplyDeleteI dont have a store near me. the closest is 50+ away
This comment has been removed by the author.
ReplyDeleteIf everyone on here's bookmarks stopped working around the same time, I really feel this is JC's problem and not ours. They must have changed something on their side which no longer recognizes the bookmarks we have all had and used just fine for several weeks. Seriously, JC, stop putting the blame on us for our bookmarks not working (clearing cookies and using Firefox is of no help) - you should take this inconvenience on your loyal shoppers seriously and fix the problem!
ReplyDeleteI went into the store today and was relieved there was nothing I would die without having. It's the middle of winter and I usually like what comes out in the second or third release of Spring better anyway. The store was DEAD. I was the only one in the store. Total ghost town. I did like the library cardigan but can wait to see if it goes on sale.
ReplyDeleteI peeked at the new catalog and found it to be the same way. I like the long trench that Lauren Hutton was wearing but can wait before shelling out money for it.
I was hoping the site was down because they were adding the new Spring material so I could see more but I heard it won't be out until January 29th.
I am always on the lookout for cardigans and love to buy skirts for Spring and Summer. I hope they come out with some nice looking professional ones and that they are all not too casual. I like casual but have some of those and want/need some more work skirts for Spring and Summer.
at times i think we are part of some social experiment: how long and how much can we screw with our customers? in what other transactions do we accept such bad service?! like others have said, other sites have some sense of pride and wouldn't have let technical issues last this long.
ReplyDeletei genuinely don't believe that their problem is unfixable. we have removed any incentive for them to fix it! despite all of the crap, we still continue to buy. if customer volume is such a problem, maybe jcrew.com needs a week or so with no/minimal online purchases so they can get their act together. i think we all know that this is the only way they will be motivated to do better.
I got my JC rewards today too. It's good news and bad news. Good news is I got a huge reward (who says that the cards are no good?). Bad news I dread doing the math of how much I spent the last 3 months to get the rewards amount.
ReplyDeleteOMG! finally I could open my shopping bag but J.crew had cleared up everything in my shopping bag:((((( haaaaa
ReplyDeleteAnon @10:02
ReplyDeleteThanks for your concern about my student status. Yes, I am doing an LLM, thank you very much. How about you?
This blog is supposed to be about JCrew, but if we are here to insult to make derogatory comments about the integrity of others, I will stop posting.
Jo-Are you an online PS or just in store? I really need to find some one I can email for quick measurements and such. I've had to make so many returns and exchanges lately. I feel terrible always bringing in online returns to my store but mailing them takes forever.
ReplyDeleteAP - how was that an insult? It sounds as if your defensiveness is indicative of something else....
ReplyDeleteShannon- I'm in a store. Sorry you have trouble getting the sizes right. I usually measure my clients if they have a special item to order.
ReplyDeletePlease don't feel bad about returning to the store, it doesn't go against their numbers if you have the receipts -and secretly we're happy to see merchandise we don't get in the store;).
Maybe you can try ordering 2 sizes to keep the best fit. Have you seen the size chart? www.jcrew.com/help/size_chart.jsp
Last option, email me your measurements and the item you like and I can give you my opinion on which I think would be the best fit.
Jo,
ReplyDeleteIs there somewhere we can get specific size charts for dresses & such?
I order a lot of special event dresses, & they tend to fit differently from style to style. I used to be able to find the size charts online, but since the site update this summer, they have been gone.
If you can recommend anything, I would be very grateful...I shop online alot (from work, shhh!), & cannot always be calling to ask for measurements.
Thank you very much for posting here:)
Indeed the special occasion dresses vary in fit. There's really no other way to know the best fit for you other than calling CS and ask for special occasions (..from work -lol- If you have your measurements on hand you might be able to make it sound like a business transaction! ;)
ReplyDelete-wha!? it's long past midnight! I better go to sleep now! xD
Ordered VERY early in the morning on Friday. Order had not shipped out by Monday morning. My PS would not give me the 30% off. She was very firm on the matter. I think one might have better luck with regualr CS reps than a PS getting the discount applied. Mine was a reorder of an item that JCrew cancelled so I was hoping they would take pity on me and give me a discount but no such luck.
ReplyDeleteThe website issues kept me from placing a $300 order yesterday. I went out shopping in the evening and spent my $ at this cute boutique with really nice clothes...
I get the green screen, too, when I try to view my bookmarks. At first, I thought it was because my computer is so old (Windows ME OS) but I only have this problem for J.Crew bookmarks. I tried cleaning my cookies, and it didn't work. I'll tinker some more with it, but why can't they get their IT problems ironed out?!
ReplyDeleteanon 4:47 You are been a little demanding. J Crew does not ship out on weekends Monday pm is the usual time unless your order is in low quanities. Friday am orders are always slow they go behind the weekend orders, and lastly they don't give adjustments on final sale orders, it says so on the final sale screen, you can ask but don't come on here and whine that you did not get it knowing full well that there is a chance you will get turned down!
ReplyDeleteANony@5:58
ReplyDeleteWhat the HELL, Demanding...I just made a request b/c JREWLOVER got the 30% to 2 orders placed last week. She/He suggested it...whatever.
Anony@5:58
ReplyDeleteALSO, I was just kindly answering an early posts request that specifically asked about using a PS to get the 30% applied to one of their previous orders...Whatever. Just trying to help my relaying my experience.
People like you make me want to leave. Goodbye. This blog just has people expecting nastiness. I have better things to do than read obnoxious posts like yours.
That post must have hit a nerve because I read it and it was not nasty like your response.
ReplyDeleteAnony@6:27
ReplyDeleteYou might want to reread what you typed...When you start off a post telling someone that they are demanding then you are nasty. Off to work...busy day:)
Yes, you are annoying.
anon@5:58's tone WAS a bit obnoxious. anon@4:47's post did not at all sound like 'whining' to me.
ReplyDeleteaaaaarrrrrrgggggghhhhh no update again...
ReplyDeleteit DID get restocked this morning!!! For example, the double-cloth coats have many more color/size options, as do the Tartine Cardigans, meribel scarves, and the Sequin henley.
ReplyDeleteJ.Crew restocked some items this morning. I found silk dupioni skirts in golden cypress and champagne in size 0. Also I saw Printed calf-hair heels in zebra in size 7.
ReplyDeleteThe daily stock updates are pretty minimal. Let's face it JCAs, the Fall/Winter stock was bound to start dwindling eventually. There may be more stuff if they bring in the last call from the stores once they all have spring merchandise and perhaps the sample sale leftovers, but really, it will soon be down to a few unwanted items.
ReplyDeleteAs for the student/teacher discount, this has been an ongoing bone of contention on this blog for some time. There was even a whole post devoted to the topic. It's best to just ignore the blog comments because J.Crew is somewhat inconsistent in applying their policies between different stores and telephone CS. Not much we can do about it except perhaps write a polite letter of complaint to J.Crew. Nothing good comes from bickering at each other here.
Have a wonderful day everyone.
30% extra off is on sale items only. Making it a 'final sale'.
ReplyDeleteIf you already bought the item it was on sale already, which means it's not possible to do a price adjustment.
It was 'sheer luck' if someone got an extra 30% off of a promotion.
you can only get a price adjustment -within 7 days- if you bought a 'full price' item and it went on sale that week.
post scriptum.
ReplyDeletestudent / teacher discounts have to be verified by a SA. and are therefore not applicable if you place an order yourself.
The trick is, J.Crew wants people to still come into the store and see the beautiful merchandise there! :)
I only ordered one thing via phone to take advantage of the sale, but the CSR kept trying to sell me other items. Has this been happening to anyone else? I love JCREW, but it is pretty annoying when you are just trying to place an order and they keep trying to sell you stuff. (And the only reason I called in the first place was because the website just wouldn't work)
ReplyDeleteThere is an Irridescent Juliet in 7 for like $90, someone grab it! Plus 30% off, thats the best deal for Juliets!
ReplyDeletethe site has been updated with additional sale merch, but now the site is down. again.
ReplyDeletethis is frustrating
finally updated but site is slow =I
ReplyDeleteSo I know you guys told me they don't give the new discounts to orders you place the day before the sale even if it hasn't been shipped yet and you were right! They did offer free shipping on my next purchase as a "sorry". grrr! How in the world am I suppose to balance buying it on clearance or waiting a few days for a maybe sale. I seriously need more patients. At least my order was shipped just after that "free shipping" email.
ReplyDeleteJo-thats so not fair that you have to go into the store to get the student discount. I get it that they want you to go in and see all their beautiful stuff...and I would love to do that, but my nearest J.Crew is 2 hours away which kinda negates the 15% discount in the first place...*argh*-be grateful you ladies live next to a JC.....I sooooo wish I did. :(
ReplyDeleteJ.Crew is a public company and this ongoing issue with their website is losing their shareholders money...pathetic! I've been trying to check out for two days now...
ReplyDeleteI checked out my shopping cart last night and for some reason I got charged four times for the same items. I called them about the issue, but I don't think CS understood my question. I'll have to wait and see if all four post on my account.
ReplyDeleteI too have been trying to check out of two days. Every time I think I got it everything in my cart poof! disappears including non sale items. So I go to rebuild my cart and it's so super slow that I just give up in hopes that tomorrow will be better. I wish they would go back to the old website design. I never had any problems with that one.
ReplyDeleteAna, you can email customer service for your .edu email and ask to apply 15% sudent discount. Just give the order number and CS will apply it for you. Remember, that you can combine 15% student discount with 20-30% off promos and you cannot combine it with Free Shipping promos. Good luck!
ReplyDeleteI always get my 15% discount on online orders... but some dummy CS person when I was placing an over the phone wouldn't give it to me. So I just e-mailed after placing the order asking for the discount and the CS person who replied to my e-mail happily applied it.
ReplyDeleteBe persistent! Another JCA posted the e-mail they got from CS about how they can apply the 15% because it's not a "global" promotion, ie it only applies to sale items. So it's not like you're asking for something they don't give.
My 2 orders from Sunday afternoon shipped, thankfully. I was going to order the deco tank this morning but the website was frustrating me so much I gave up. :(
And by "it" I mean the extra 30% off sale items.
ReplyDeleteYes, I posted about the “global” promo before. I’ve explained this concept to the customer service rep yesterday when she refused to apply my discount. I told her to go and check the info with the supervisor. The CS rep put me on hold and in a few minutes came back and apologized that she was not informed and then applied the discount. I think I even gave a scenario what to say to the CS reps when they refuse to give the discount.
ReplyDeleteGap is offering 25% off their final sale with the code FINAL at checkout.
ReplyDeletePretty picked over, but they update continuously so you may get lucky.
Went to St. Louis Galleria store today...sale section was pretty picked over. I must say they are pretty friendly there, especially a SA named Desiree! She was super nice and very accomodating..I also must say the manager was cool too, which doesn't happen very often. Overall, a very good experience at the St. Louis J Crew...
ReplyDeleteJust got the order I placed last week...ringspun tees (meh) and the golden cypress dupioni skirt. This skirt is a star. It's such a steal at $30 and looks great with my leopard-print heels. Thanks to FFM for creating styles that made me realize tthis skirt/color would work for me. :)
ReplyDeleteI placed an order for the petite Audrey herringbone jacket in golden cypress this morning--just $54! The jacket looked a lot more yellow online than the skirt looks online/in person. We'll see how consistent the color is across styles....
anon @ 5:30pm. I am in CA so I've never been to the St. Louis store. But I bought shoes from that store over the phone and I've had a great experience. I was talking to Lisa on the phone and she was extremely helpful. She gave me the 30% off discount they store was offering at that time and she did not mind to give me the 15% student discount. She emailed me a FedEx tracking number so I can see the shipping progress online. I really liked her. Oh, and she even understood my Russian accent over the phone. :)
ReplyDeleteVic-Wonderful! Thank you so much.
ReplyDeleteI'm happy to report that I emailed J Crew and they just replied to say that they will apply the student discount on top of my EXTRA30.
ReplyDeleteI know I'm not supposed to be surprised because that's just the policy, but they wouldn't apply it for me last order, on EXTRA20.
Annon 2:46 PM
ReplyDeleteIt happended to me before. I usually order online with my debit card. J.Crew charged me four times but they adjusted the charges as soon as items were shipped.