Wednesday, August 10, 2016

"Looking to VENT" with J.Crew

This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.

48 comments:

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  2. this is not a vent but if anyone can post pics of images in the new guide....that would be Fab!...seems like the people who have it are giving it high marks!
    my one vent (should be) one I guess is why isn't sale 50% off with new style come out very soon......

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    1. I posted a few pictures on my instagram: jeanrzanoni I spied the style guide behind the counter and was fortunate that the SA gave me one

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    2. THANK YOU....could you post a pic of the long downtown field jacket? thanks so much

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    3. @Jean - Thanks for taking some pics of the new style guide! Much appreciated.

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    4. saw your IG...thnaks for the pic.

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  3. JC's return department sucks. Third time this year, returned an order and the exchanges weren't processed. They are making it easier and easier for me to shop elsewhere. Probably a good thing

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    1. I had the same issue with an exchange I mailed in several weeks ago. It was never processed until I emailed. Apparently it had just been sitting there at the receiving center. The rep ended up refunding me, but what I really wanted was an exchange. I'm now wary and will do all of my exchanges/returns either via phone or in-store.

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    2. It's best to make returns in-store. That's what I always do. Takes too long otherwise.

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    3. I prefer to do returns in-store simply because it takes do long to shop back the item and wait for the credit to post to my account, but I realize that is not at all an option for everyone, for a number of reasons (no time, store isn't nearby/within shipping range, etc.) @Unknown, one strategy I've employed to circumvent the issue of exchange problems is to call CS, give them original order no. and the new size for the item. They usually waive shipping, charge you for the new item once it ships and credit back the returned item, of course. (This is also good especially if there's a danger of the item selling out.)

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  4. Not necessarily a vent~ Went to my nearest store last night to make a return, requested the new style guide that was behind the counter in plain view, and was denied. Any idea when new items will be released on line and in stores?

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    1. This comment has been removed by the author.

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    2. That is seriously so silly. They are somewhat behind as compared to other major fall rollouts so why not try to generate some excitement before the actual release? Otherwise, it will be easy to get lost in the crowd.

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    3. @Stacy66 the new rollout is next week - I think the schedule has been Monday in store and Tuesday or Wednesday online. HTH!

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    4. pinterest soon ??? any idea. i think if any JCA can post it we all win !

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    5. pinterest soon ??? any idea. i think if any JCA can post it we all win !

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    6. Others have said before too that they requested a style guide in store and were told "no". This seems so strange! What reason did they give? Was it their only copy or something?

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    7. Thanks everyone. Her reasoning was vague. "...we're not allowed to yet." I figured the manager didn't know they had one behind the counter. The sales associates were probably just as excited as everyone else to take a look. Seems such a pity. I just figured my style guide is hit or miss via the mail and when it does come it's my married name. Been back to m maiden name for 7 years now. I'll pop in next week.

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    8. I've never understood the reasoning for the secrecy. It generates frustration and irritability, not interest. And since for the past 5 or 6 years, each rollout has had a few items that -- well, I can write the comments now : would have been perfect if only it wasn't see-through , if only I didn't have to change the buttons... If only it were lined /longer/... Had longer sleeves, shorter sleeves, some kind of sleeve instead of a star-trek epaulet. Oh I wish they'd made it in silk. And yet, a lot of the time, there's something to love.

      Why not let the SAs hand out the catalog ? Or are they waiting for a spontaneous action by the Real Fashion Underground ?

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  5. Not a vent - there are Factory new arrivals today. Obsessed over the red herringbone Schoolboy blazer but will wait to purchase it at a better price. I did pick up one of the new cotton-wool Teddie sweaters in bright plum & the stripey cotton Teddie with the little bird on it. I love the Teddie sweater; I have several in cotton. I also bought a plain cotton v-neck sweater in burgundy to replace one that had a hole in it. 40% off + free shipping = $106 total. Not bad!

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    1. @Taylor I love that red blazer - it's definitely on my list!

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  6. In reading the reviews of various items on the JC site, I'm always blown away by the number of women who claim to be D and DD chest size! Is everyone getting boob jobs? And then they complain when the clothes don't fit them "like the model." I don't know anyone who is that large and can wear a small or medium. OK, rant over...

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    1. This comment has been removed by the author.

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    2. Natural DDD size 10 here (prob smaller on top if not for-you guessed it-my bust). I often have trouble with JC tops, esp since bust darts seem to be a casualty of cost-cutting.

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    3. Honestly, when people add into like that, it helps me with the fit of the item. Like if a busty woman says it fits her curves, then I know it might not work for a straighter figure like mine.

      The reviews I hate are the ones that say things like "goes great with my wardrobe" or "it's perfect"... How? Why? Explain your reasoning!

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    4. I'm a 28G and wear a 00 or XXS. All natural. And the reason clothes don't fit like the model is because J Crew pins them and they are vanity sized. So, now you can say you know someone. I know you didn't mean for your rant to be hurtful, but some may see it that way. I would invite you to think about these generalizations in light of women like me, who often have to hide behind baggy clothing at the workplace to avoid distractions. We don't all lead with our bodies fwiw.

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    5. You can easily be a D without a boob job. I don't care for your comment.

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    6. I also don't care for this comment.

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    7. D/DD isn't that big, especially when the band size is smaller. I'm a D (size small/medium in J. Crew) and I can't believe I'd draw anyone's notice lol.

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    8. What I'm blown away by is that someone is blown away that there are so many D+ sized women out there. I know it's entirely anecdotal, but honestly the majority of women I know are a size D or more (some with but mostly without boob jobs)

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    9. I am an xs and a D cup as well- naturally, no implants. D cups aren't actually that big just Cate said.

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  7. Sharing an article on Jenna Lyons: :)

    http://www.redonline.co.uk/fashion/fashion_news/jenna-lyons-on-j-crew-girls-and-bees

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  8. I spoke to a VPS to ask about the leather ceces in neon coral. I asked how neon they were and was told it was true to the picture, muted. Well, it's not. They are highlighter orange. And I bought them final sale. I may try to return at my store, they are really eye searing, unless one of you resourceful ladies can suggest how to style them.

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    1. I have the neon pink ones from a couple years back, and I pair them with neutrals or more tame outfits. I've done a chambray perfect shirt, olive Andie chinos, and my neon azalea Ceces to create a fun biz casual look several times :-) I also recently paired them with my striped long sleeve maxi, which was pretty fun.

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    2. Monica, you sold me! Thank you! J. Crew should hire you to do PR :)

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    3. Ha! I've just found that I habitually buy a lot of tame things in terms of skirts and tops, but then I go for something more interesting or unexpected with my shoes. I also don't wear a lot of jewelry, so shoes are that ! for the outfits I put together.

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    4. @Anthro Blogger - a little late to the post but I have the very bright orange tassel sandals from this year - they are BRIGHT. I really like them with navy - I paired them with the moonglow paisley top from a few years ago and navy pants - also seersucker and navy worked as well.

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  9. Sizing inconsistencies! Grrrr. I've been shopping J Crew a long time, and used to know my sizes. Now I have no idea what size to order, and as a result, getting packages that disappoint. I can't go to the store to try them on - because they closed my store!

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    1. Yes! The primary reason I shopped at J. Crew was because I could order my size knowing it would fit. I rarely had trouble with final sale not fitting. Not anymore. Now I have to decipher the reviews on the fit and keep my fingers crossed. I sized up, per almost all the reviews, with the Martie bi-stretch wool pants. They were a steal at $25 on final sale. I get them, and they're too big. I went to re-order a size smaller, but they're back to their original, full price. Why would I order $120 pants that were $25 two weeks ago for the exact same pants? The sizing issues and pricing games are getting to be too much.

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    2. I find I have to order online because my local store is pathetic and doesn't hardly ever have new inventory or it takes weeks for them to get it. Then when you order online as others have said the sizing is inconsistence across the board, I can be about 3 different sizes a J Crew in different things.

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    3. I have a JC first for me - I ordered two Jackie shells in the same size. Both have the right size labels, but one is fine (or a little loose) and the other is a little snug. Strange.

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    4. @cousy, grrr, hate when that happens! That's happened to me with J. Crew before, but also with other retailers. (I think it's a result of batch-cutting sometimes.) I recently ordered Tippis in my usual size --- the arms made me feel like the Incredible Hulk! I own loads of them and have never experienced such Hulkiness before. Weird when that happens!

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  10. Two vents...

    1) I haven't found a single thing I like at J Crew in the past 3 months or more. Which is fine, I'll shop somewhere else. But:

    2) The one current J Crew style I *love* is the Matte Crepe Trouser....I have it in both black and navy and have been waiting patiently for it to come out in more colors....and now I see they have, and the new color is....BROWN?! Ugh!

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    1. Edit to above: the new color is "Olive Moss"....but you get my point. It's a brownish earthy neutral. How about a jewel tone, a bright, a denim?

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  11. The newest catalog (pink blazer on the cover) arrived with today's mail. Generally, I'm fine with the magazine's breezy-style editorial commentary that presents the look-book and introduces a theme or mood that generally makes some kind of sense. This issue, however, contains a headline that is particularly tone-deaf. It appears on Page 11 -- more nice pink blazer. The headline presents "Style Math (but in a fun way)". What?? This says that math is, y'know, sort of tedious and off-putting for us readers, us girls, even if it IS linked to *fashion*. Excuse me, some of us females find math to be intuitive, fascinating and -- dare I say it? -- seriously FUN, fashion considerations aside. The message reminds me of the infamous Teen Talk Barbie who whines, "Math is HARD!" Jeez, JCrew, it's the 21st century, please don't be so behind the times. It didn't work for Mattel and it doesn't work for you. A far stronger brand promise would be to celebrate and encourage female STEM students, heroes and leaders who work every day for recognition.

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Dear J.Crew Aficionadas & Aficionados: Please feel free (and encouraged) to share your thoughts and opinions. :) However, please note that this is still a personal blog. So comments that are considered inappropriate (e.g. obscene, racist, homophobic, personal attacks, rude, and just plain mean) will be removed.

And now back to J.Crew! :)