Wednesday, September 30, 2015

"Looking to VENT" with J.Crew

This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.

20 comments:

  1. An order for 2 items was placed on the 23rd. Both items shown in stock every single day, yet just one item has been shipped. Get your **** together, JCrew, seriously.

    ReplyDelete
    Replies
    1. In my experience, and I do the majority of my shopping online, J Crew and J Crew Factory are the slowest to ship! Why is this? And then when they finally do ship I get a tracking number which tells me delivery info not yet available and to check back later for a couple of more days! Argh!!!

      Delete
  2. Canadian JCAs - if you have placed an order with the new Borderfree system, please check the tax amount. I noticed with the Madewell site that the tax calculations were not accurate, and so I also checked the JCrew ones. While initially the calculations were accurate, as of mid -September the rate increased, so I was being overcharged. The amounts were small, so hard to notice unless you use a calculator.

    I contacted Borderfree and they reviewed my JCrew orders and will reimburse me for the overcharges. They also said "The tax estimate settings are currently being reviewed for all orders placed via Borderfree."

    If you want to contact Borderfree, the email address is customercare@borderfree.com

    I was also overcharged on my Madewell order yesterday.

    ReplyDelete
    Replies
    1. Thank you for posting this. I emailed Borderfree and forwarded the email to JCrew.

      Delete
    2. Thanks Kitikat, I placed an order today, and noticed that they were charging 12.6% sales tax instead of 12%. Yes, it is a small amount, but come on, that's just unethical!!

      Delete
  3. Half a vent, half a love. Inspired by fivesouth's review of the Collarless v-neck wrap coat, I ordered it yesterday. Yesterday was the "outerwear promotion" and it was not included in the promotion. I ordered it in two sizes to try. One shipped last night. Today, it IS included in the global promotion. The size that shipped is sold out, but the size that didn't ship is showing as in stock. I'm afraid it will sell out and CS won't give me a price adjust (because earlier this week they made me do a return / re-buy on a cashmere turtleneck sweater that was considerably cheaper after a promotion). So, I ordered the size that was in stock with the promotion. Then, I contacted CS when I got to work and explained everything. They gave me price adjustments on the two orders from yesterday, but could not cancel the duplicate orders. They also gave me a price adjust on the back ordered striped shirt that I ordered eons ago. I just simply don't understand the pricing games, though. The coat was excluded from the outerwear promotion, but is included in the global promotion? Why? I mean, at the end of the day, I ended up with the coat for considerably cheaper (assuming I like it and keep it), so I can't complain too much, but its too much energy to keep up with the pricing games. Just set the prices right in the first instance and don't do these ridiculous promotions all the time. My patience is wearing thin.

    ReplyDelete
    Replies
    1. That coat will be fabulous on you, blakemdjohns! After seeing it on fivesouth, I had to use all my willpower to keep me from purchasing it, haha! You guys are the best dressed enablers. :)

      Delete
    2. AAHHH thanks for the heads up blakemdjohns!!! I just got off the phone with customer service and was able to get a price adjustment as well. Luckily they honored the promo price even though the PA was outside of the 7-day window. I hope you love the coat as much as I do! :)

      Delete
    3. I'm glad you were able to get a PA. It's even better as a $300 coat! Thank you for your awesome review!

      Delete
  4. Has anyone copied mickey on an email to customer service before? I am livid about the sleevless shift dress this year. We loved the silhouette so much my sister bought one version for a wedding, I bought one for a track day, and my mom bought one for a campaign event she was attending. At each of these events, the dress split up the front (and they are NOT tight dresses). I now read the reviews and this is a common problem. I feel duped, the rips were EMBARRASSING (my mom's was at her stomach, she was 1.5 hours from home, and was holding her front all evening), and they STILL continue to sell these dresses. Something must give! I am sending an email, but want to know if it is worth copying the main man. Surely this is a poor business decision he should be aware of (and since I am sure many get returned, is probably costing them money).

    ReplyDelete
    Replies
    1. I personally have not, but I find JC to be very responsive to those specific issues. I know of instances when he personally replied to customers concerns, so I think it is a good idea to cc him. Good luck, Katherine.

      Delete
    2. I have. He is quick to resolve issues.

      Delete
    3. Agree. Mr. Drexler responded to me personally and had an assistant follow up. Very, very impressed with J Crew's customer service.

      Delete
    4. I did and he responded, and they followed up and refunded immediately.

      Delete
    5. I have also, and he has personally responded each time, and had an assistant take care of the issues.

      Delete
  5. I feel like I remember a time when clothes came carefully packaged and didn't look as if they'd been wadded up before mailing. I count myself lucky if I only have to steam and iron it instead of having to give up entirely and take it to the dry cleaner.

    ReplyDelete
    Replies
    1. Once, about 7-8 years ago, I received a pair of pants in the mail from J Crew that had CLEARLY been washed! And not even ironed. (I had the pants in another color already, so I was very clear on what had happened.)

      Delete
  6. Their low cost shipping option is soooo slow, I'm not sure they don't hire turtles to carry these packages across the country!

    ReplyDelete
    Replies
    1. tot agree! slowest around!

      Delete
  7. Their low cost shipping option is soooo slow, I'm not sure they don't hire turtles to carry these packages across the country!

    ReplyDelete

Dear J.Crew Aficionadas & Aficionados: Please feel free (and encouraged) to share your thoughts and opinions. :) However, please note that this is still a personal blog. So comments that are considered inappropriate (e.g. obscene, racist, homophobic, personal attacks, rude, and just plain mean) will be removed.

And now back to J.Crew! :)