This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Thank you to Frank in The Oaks Mall in Thousand Oaks, CA for handling all of my returns and then spending an additional 45 minutes (while I shopped) looking for and processing price adjustments on my receipts! Another thank you to Janice for giving me and my husband bottles of Perrier while I signed for the returns. The Oaks Mall store is the best!!!
ReplyDeleteI love that I've been treated very well, with smiles all around, even when I'm doing a bunch of return-rebuys/adjustments.
ReplyDeleteI'm loving the jewelry this summer and am thrilled to have picked some up at great sale prices.
I'm in love with the Raj paisley pencil skirt and am eagerly awaiting the maxidress in the same print. :) Also loving the swimsuits I've bought this year, especially anything with a ruched lido halter top, which I find flattering on my small chest.
ReplyDeleteNow, I just need some of those lovely purple and gold marrakech items to get marked down. ;)
a little OT, but i'm liking the red lace pencil skirt i just spied on net-a-porter
ReplyDeleteThanks to the CS rep who gave the 30% off the Martina Tortoise Wedges that I HTH 2 days before the promo started! They were still double what they would have been in store, but my PS did a search and said that they were sold across on my size. A pair came up on pop back and I knew they were destined to be mine. Now hopefully they fit.....
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ReplyDeleteMy story could just as easily be included in the Vent comments (and some of it will).
ReplyDeleteI took advantage of the sale in the Burlington MA store last week. Among my purchases were the Attache Dress in linen and at full price, the dotted chambray shirt.
When I unpacked my bag, I saw that the chambray shirt had been folded badly and that the collar was misshapen. (In fairness, the SA was new and clearly trying.) But still: Argh.
I called the store and spoke with Christine. She was WONDERFUL! She just made the issue go away. She shipped me a new shirt, and had it steamed before it was sent. She sent a prepaid envelope to return the original purchase.
The last thing I need is another errand so having someone immediately take care of resolving the issue was wonderful.
And unfortunately, I had to count on Christine a few days later when I realized that the hem had completely come out of the Attache dress. I hadn't even removed the tags! Argh.
I called Christine again and she offered to have it hemmed and return it by mail.
I really don't need another errand--and certainly not an unnecessary one. Yes, I think J Crew has some serious quality issues. But I appreciate that when a manager recognizes that those issues are not mine to resolve. I'm sorry to say, I think that's uncommon. But it's definitely appreciated.