This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Here is a recent email exchange between me and J Crew customer service...not sure if this is a love or a vent! Hahaha. PS- Usually I try to be polite, but J Crew and their damn price adjustments drive me crazy. Here goes:
ReplyDeleteMe:I placed this order yesterday, and ordered the anchors away scoopneck blouse (82583) for $98. Today it was marked down to &79.99; can I please have a price adjustment? Thank you.
Them: Thanks for reaching out regarding order #**********. We will honor a one-time price adjustment on all full-priced items within 7 days of the ship date of your order. I apologize - as the Scoopneck Blouse in Anchors Aweight does not fall within these guidelines, we're unable to adjust the price of this item($98 is a promotional price, and not full price).
Me: This is why I have to keep re-ordering the same thing multiple times. But maybe, since this is a crappy response, I should just return the blouse and seriously consider where I spend my money. Thank you for nothing.
Them: Thank you for your email regarding order#**********. I'll be happy to honor a price adjustment on the Scoopneck Blouse in Anchors Aweigh for you. A credit of $19.09 has been applied to your purchasing J.Crew Credit Card. You should see this credit post to your account within 3-5 business days.
What the what? I have, as I am sure many of you do, such a love-hate relationship with J Crew. Sigh.
Return it. That is ridiculous.
DeleteHow bogus! Who cares whether it was a "promotional price", the price went down 24 hours after you ordered it. Good grief - I just can't.....
ReplyDeleteThis is more sheer luck for me, but I have been lusting after the Factory seersucker ruffle dress that sold out in like a week. I called several B&M Factories, not sure if it was an online exclusive, and they told me it was sold out company wide. Well, yesterday it popped back, JUST ONE, in my size!! I'm still overjoyed about it!
ReplyDeleteAfter my vent earlier about the unhelpful salesperson who essentially talked me out of buying the Metallic swing sweater yesterday, I went back today looking for it and, sadly, it had been sold - BUT I happened to pick up the Crystal circle necklace (not yet online but AMAZINGLY beautiful) and decided that for $135.00 I would wait for it to go on sale. A moment later I saw the same necklace in the display case, misticketed at $95.00 - I was sold! The salespeople gave me no trouble whatsoever about honoring the price given that it was displayed at that price. That is what I'd consider exemplary customer service - and even from the company's perspective, I have to think they still benefited because I would've walked out of there purchasing nothing and instead I bought what was still a relatively pricey jewelry item. Win-win!
ReplyDeleteI just bought that necklace too... couldn't resist even at $135!
DeleteGotta love this.....in the last few days I have placed multiple orders (I'm not fessing up to how many "multiple" is...ha ha) and two of the items I ordered went to lower prices yesterday. I called and spoke to two different SA reps and both were very polite, happy, friendly and very happy to adjust my items. Neither warned me that this was a one time courtesy adjustment or questioned me or gave me grieve in any way. I gotta say....fantastic service! Also I got a call today and an item I ordered a couple weeks ago is apparently not coming in or something and the very nice SA is searching stores for it. I'm crossing my fingers that she finds it. She (her name was Lauren) was very friendly and really seemed to care about finding the item for me. Also recently I talked with a very nice young man about an item and alot of other things too and he sent me his personal email, phone and details and offered to help me anyway he can in the future. I really appreciate this level of service and it's what keeps me spending ever dime I can get my hands on at the Crew!
ReplyDeleteScore!! The Python-print silk twill shift dress from Spring 2008 has been my Number One J Crew Holy Grail piece for years. I was finally able to pick it off ebay for a decent price & it is just as fabulous as I've been imaging. LOVE it. Need to finagle an invitation to a fancy garden party now...
ReplyDeleteI had an issue with the bottoms of my Super 120s suits (skirt and 1035 trousers) . The fabric was weak and tearing. The tailor said she could not fix them, and I was resigned to buy new suiting. I told the manager about the problems I had with my suiting to see if they would offer some form of a discount on the new suiting I'd be purchasing. The manager offered to exchange the merchandise--NO additional cost--for replacement suiting. Major score! The only thing I have to pay for are the alterations. I'm very happy with my B&M J. Crew!
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