SEMI-UPDATE: J.Crew's website has sporadically not been working today (Sunday, 6.29.08). When it is up & running, it runs very slow. Just keep this in mind (and know that you aren't the only going through it.) Good luck everyone! :)
NOTE: Please take a moment to call (800 562 0258) or send an email (email@example.com) to check on your existing orders that have not been mailed yet.
I called about an order I placed on Friday (that was "in-stock" and ready to go). The customer representative at first could NOT find the order at all. After waiting ten minutes, she informed me the item is now "wait listed". I have a feeling they either lost or messed up my original order thanks to the "new and improved" website. :(
UPDATE ON THE NOTE: Jennifer called J.Crew and was kind enough to share with us the following (which I am quoting from her comment in this post): "Okay, I just got off the phone with customer service. The reason that your orders aren't showing up is that when they switched over to the new system, they changed all the order numbers." So I guess that is why it is so difficult for J.Crew to find our orders over the phone and display them online.
I will say that I am very sympathetic for all the J.Crew employees who have to deal with the new system and upset customers (like me) who are anxious about their orders today.
Also, if you are not satisfied with the new website, please call or send them an email with your concerns. If they get enough comments, maybe they will appropriately address the issues. :)