Let's hope that today, J.Crew's website gets fixed. {fingers crossed!} Unfortunately, I noticed that there are still kinks on the website as of 6:45AM, but the day is young!Personally, I still have not bought anything from J.Crew (online or in stores). (I spent way too much this month and need a break so my savings can catch up. ;) And I am still getting packages from last week- so I am "good" for awhile.)
Even if I could spend at J.Crew online (and use the FREESHIP offer), I probably would not have wanted to during these past few days. After roaming the website a bit, and reading people's experiences of trying to purchase online (and then just ordering over the phone), it seems like the website is still a hassle to checkout. But hopefully the website will run better & faster today!
Are you still purchasing through J.Crew's website (or calling in the orders instead)? How are your online shopping experiences? Frustrated by the new website or excited by the new features?
Good Morning. I called into J Crew this morning for the Enamel Paillette Tank that I hope would an XS would be in stock. The CS rep was very nice and saitd that they were out of stock right now. She did say that they are no longer listing any more Summer clothing, and will be posting their Fall line once the kinks are worked out on their website. She also said that when sale items are returned they are placed back on the sale site daily, so I'll just have to keep my eyes open.
ReplyDeleteI have purchased, but didn't have the patience to do it online. I wrote down the item numbers and called them in. I'm expecting a delay in receiving my items, but all in all I was pleased with the way cs handled the order.
ReplyDeleteAlexis, Just a thought, since many of us have purchased during the final sale, and some might be unhappy with their purchases (due to fit) would you be willing to start a thread where we could "trade" items? I for one am looking for the Striped 120's Kensington shirt in a size 2 in navy, and since they've been on final sale and are sold out, the chance that "returns" will pop back up on the website are slim. Would you consider creating a "wish list" and "selling list" thread? It's ok if not of course!---I just thought I'd ask :)
Webbysuzy: Good morning! Thanks for letting us know what is going on with the sale/fall items. I guess in a week or two (when they get all their sale items back from stores), the sale section will be really good. :)
ReplyDeleteHi Alexis: I have not purchased anything online or in-store, either, and would REALLY, REALLY, just like my order from last week to actually ship out, at this point!!! There have been a couple of items I would have considered purchasing like the 120's Kensington Shirt seen Here (notice that even all of the website pics aren't even loading...give me a break), but of course...it's NOT available, even though it is still pictured on the website. That whole deal is extremely OLD at this point, and they REALLY, REALLY, REALLY need to get it taken care of!
ReplyDeleteI did call CS yesterday afternoon JUST to leave feedback, as I got to thinking how ABSURD it is of them to continue with Final Sale when their website is struggling so much and causing customers to have to "work" to even purchase something, only to then NOT be able to take it back if it doesn't work out. Anyways...I NICELY told the CS rep my opinion on that, and about my ideas for Site to Store shipping, Online profiles set to automatically calculate educator/student discounts through checkout via computer so you don't always have to call to get the discount, I told her that the old sale section was what set J.Crew apart from it's competitor's for online shopping and that the new site is "cheap" looking and looks like all the other's i.e. Ann Taylor, BR, etc., and last, but not least: NO MORE FINAL SALE...that J.Crew is just about the ONLY retailer I know of that does Final Sale online, and when you think about it...it is really ridiculous to expect customers to purchase a garment they have never seen or tried as no return. I have purchased Final Sale from Ann Taylor, but that was in store, and the $100 dress was marked down to $19.99, so why the heck not get it? I LOVE it, and didn't mind it being Final Sale because I knew it fit going into the whole sale situation. Anyways...sorry the long post...but maybe if enough people call to fill out an actual feedback form...J.Crew will actually make some changes. :)
Hi Josie! Happy to hear you could order via the phone with no issues. ;)
ReplyDeleteAs for starting a thread, I think that could be a great idea. My main concern is about making sure I wouldn't be liable for anything that goes wrong (between sellers or with corporate J.Crew claiming I am now a reseller and have to shut down the site).
As of now, any trading done through the visitors/members of this blog, has been just that- through each other (I have been fortunate enough to be left out of it). :)
However, I am not oppose to linking to places once in awhile though- like people's blog where they list items for sale/trade or links to sites like eCrater or eBay.
Maybe I could have instead have a thread for people to list places (like their blogs, or eCrater) where items are listed for sale?
I will think about it- because I also got an offer from a firm who resells J.Crew to list on my blog. I don't mind regular customers like me and you (because we are the little guy and need to help each other out), but I am not sure if I want to get entangle with a large re-seller.
Sorry, this was a long comment. I am just thinking out loud. If there are any lawyers reading this blog, what do you think? :)
FabulousFloridaMommy: You made some really great points with CS, I hope other customers will call and do the same so some changes are made.
ReplyDeleteThat must be so annoying about your item purchased from last week that is STILL NOT shipped. Can't someone just pick it up and put it on the truck! :) I always love getting packages and track them during their progress, and whenever I see "rescheduled" in delivery date- I always get bummed out- so I know how you must be feeling right now.
I ordered the Frances blouse on Monday for $39.99, and when I looked at the website today it was listed at $19.99 (though with no sizes left to buy - surprise, surprise!). I called CS and asked for a price adjustment which they gave me. I'm glad I took the trouble to call as I'm now getting the blouse for $17 including shipping! Not sure if all CSR will do this for final sale items, or whether this person was just nice. BTW - asked if any other sizes were available in any other colors and was told they're completely sold out. I sure hope my order actually makes it to me, as it says "released". The CSR did say that everything is shipping super slowly, but that if it says "released" it means that the order is physically packaged and ready to go.
ReplyDeleteGood Morning. Alexis, I did cave & purchase the Mini-patchwork madras jacket, item 93564, for $49.99 (along with the Mini-patchwork madras skirt) using FREESHIP.
ReplyDeleteI placed the order on-line last night as smooth as I could have a week ago.
They need to clean up the site. When I saw Final Sale items in the non-sale section of the site I was hoping it was a way to buy reduced items outside of final sale.
FFM: If JCrew charged your credit card for the items & they do not get to you within the stated time for ground shipping (4-7 days?) on the website, what can you expect from JCrew?
If you have documentation (an email or who you spoke with) that they held up the shipment they owe you something, right?
I too am watching for how long it takes to get my orders from 6/27.
They are still responsible for meeting shipping dates, especially if they charged your card, even though they encountered a nightmare upgrade. JCrew should've had a Plan B.
Layla, I called to get a price adjustment on the same blouse and was told No. There are no price adjustments on sale items. You did get lucky;)
ReplyDeleteI also called a little earlier regarding the price reduction on the Joelle Blouse I ordered last Friday and was given the extra $20 off, so...I went ahead and also placed an order for the same blouse (at the new price plus educator discount and Free Shipping) in the Sweet Papaya, but I had to order the next size up, so we'll see how it works out. I don't think there is but maybe .25 inch difference in the size measurements b/w sizes, so I think it should work. :)
ReplyDeleteAlexis, I have not caved and bought a thing:) Online or in stores....
ReplyDeleteHey, maybe they're not giving them to UPS because they're upgrade impacted the UPS shipping software & orders are just sitting? I would never consider that but given how poorly this upgrade was implemented anything is possible.
ReplyDeleteI have to finish checking my credit card transactions to ensure the purchases & returns are accurate.
I honestly don't see how you guys mangage to get additional discounts on items that go down even further on final sale. I ordered 7 things last week Called Thurs. when 2 items went lower and was told NO.
ReplyDeleteAnonym @ 744 am: that's because you called before the site went to h*ll! Try calling today. FFM always gets great deals. She must be a smooth talker (wink wink FFM) :)
ReplyDeleteanonymous @ 7:41 AM - Sorry it didn't work!
ReplyDeleteanonymous @ 7:44 AM - I guess it was just dumb luck. Given that my order hadn't even shipped yet, and all the badness of the site, I thought it might be worth trying (had never tried before). I was surprised, but thought I'd share in case this was a new standard or something.
Alexis,
ReplyDeleteI totally understand! :)
rach: normally if you don't receive your package in the time stated, then you are entitled to a refund of your shipping charges, however...in this case the shipping was already Free, so the only other option would be to place a complaint and see if they might offer a gift card or other compensation. I know they sent me a gift card after I received the little boys' Madras shorts that had been worn, returned, them resold to me...not sure how they will handle packages not arriving on time, though. I still don't have a tracking #, and that is really not like J.Crew at all...well, not like them BEFORE this upgrade fiasco! ;)
ReplyDeleteOn another note: if you haven't noticed already, I really like to "chat", so maybe that helps me...that and just being really friendly, maybe? I don't know...it doesn't work out EVERY time...the CS rep who I discussed the VV Jacket with yesterday wasn't budging on giving me the option to return, so I just opted not to get it. Lots of times it just depends on the rep you get...the more "seasoned" ones tend to be the most accomodating. Plus...I have just always had a real "nack" for getting great deals...my friends and family are constantly amazed, but you have to realize...I have a DH and 4 boys, so I REALLY, REALLY NEED the deals! ;)
FFM: Yes, I am in awe of your deals & totally mean the statement as a compliment. I love reading this blog & will never be stating anything intended as a negative remark against a fellow blogger. I'm chatty too when I have something to discuss. I stop myself from typing on here ALOT because it would be annoying ;)
ReplyDeleteWhat is a "DH"? I know H must be husband. Mine does not want to hear this & that about JCrew so this blogsite has become my best friend. (Sad isn't it. I don't have any close friends who shop JCrew.) boo hoo
rach: I know you didn't mean it in a negative way...I took it as a compliment! :) DH is "Dear Husband", and mine doesn't care to listen, either, so you see...it seems as if we live very similar lives. Btw...you would NOT be annoying if you posted on here more!
ReplyDeleteCS picked up the phone (10 minutes' wait) but can't help cos their computer systems are down again.
ReplyDelete-- Vivian
My 2 orders (June 30) show up under my account, but I'm being charged shipping. I've contacted J Crew twice by email, but am getting a canned response. I'm going to have to call them and ... wait. Does anyone else have this issue?
ReplyDeleteAnonyn 821: I was getting canned responses & then received emails from actual CSR's. When it took too long I called in & received excellent service.
ReplyDeleteI called this morning also regarding the Frances blouse in sour lemon. I purched it yesterday morning for $39.99 and was able to get a price adjustment for the new price of $19.99. The CSR said she was not able to "verify the color was on sale," but made a note on the order to be processed at $19.99.
ReplyDeleteLayla and FFM: I wasn't being negative either....just stating I tried and thanks for the tips...I am a super outgoing person and was really nice and chatty but got no where.
ReplyDeleteI am still waiting to hear back about my worn/smokey smelling jacket....
Alexis, I am not a licensed attorney but I do have a jd. Most sites that allow swaps state all across the site that they are not liable for any problems. I think we will all need to look at who we are buying from and selling to.
ReplyDeleteYou can start a post once a week and make that statement. We can decide who we want to swap with.
Anon @8:36am: I don't think you sounded negative at all! Like I said...I think it really comes down to the rep you get...try calling back again...tell them about your smokey jacket, and how you expected more from a company like J.Crew than what seems to be a previously worn item, that you purchased it Final Sale in GOOD FAITH that it was going to arrive in NEW condition free of any nasty smells or any use, and then also ask again for your price adjustment on the blouse...hopefully your wait won't be too long. Also...on the Jacket...if the rep isn't accomodating, then ask to speak to the Supervisor...you should not have to keep it. :)
ReplyDeleteI haven't had time to catch up on everyone else's comments yet. But I did purchase over the phone (twice for free shipping... OOOPS). And I have had a great experience. My wait time was under two minutes and the CSRs were great. And last night I explained my dilemma in purchasing and the CSR said I could return the mini-madras jacket if I didnt like it.
ReplyDeleteTo the person who wants to return the mini madras jacket. Did you buy it on final sale? In order to get refunded your price you need to bring your receipt. So if you did buy it on final sale try to call in and get permission to return it.
P.S. If anyone sees the Denim Pencil Skirt or the Florentine Cafe Capri go on sale please give a shout out! I am watching but sometimes other people see it first.
ReplyDeleteIt seriously took me 20 mins to check out last night. Between hitting the checkout button only to have nothing happen, entering my shipping address only to have the form reload empty and then noticing that I suddenly had 17 linen tank tops in my cart and having to correct it, it was NOT a good experience. If they hadn't had free shipping and I hadn't decided that I NEEDED another cashmere t-shirt I would not have gone through with it.
ReplyDeleteThat aside, I thought one of the most annoying things was seeing that something was listed at certain sale price and when the page finally loaded it was more expensive e.g. cashmere t-shirt was listed at $69.99 and then when I finally got to the item's page to load all colors were $99.99. Sometimes it did say "select colors" but sometimes not and when I got to the item's page none of the colors were listed at the lower price. Super annoying! Had I not been so hot and tired I would have called and tried to make them honor that price.
And as of 9AM EST they are upgrading the website again!!!
ReplyDeleteHey guys,
ReplyDeleteThanks to FFM, I called Jcrew and got them to adjust the Frances blouse I purchased as well. In addition, I called about two other previous price adjustments that haven't been reflected on my statement yet. They said they were running behind due to system updates and it should show in a week. Also, I asked about shipping and they said they hope to have all orders that have been placed since the weekend shipped out on Thursday and again they are slow due to the system updates. blah!
I had 3 final sale items (within a year) come to me defective & had zero issues returning them. I called CS as soon as I noticed the problem(s) with the garments & was able to return hassle free. Sorry to hear smokey jacket is running into a brick wall.
ReplyDeleteboston_brit: call CS this morning, explain all that you went through last night, and ask for them to price adjust...chances are good they will do it, so it is worth a try! :)
ReplyDeleteDid you notice "Express shipping temporarily not available" in the blue free shipping block?
ReplyDeleteI've been trying to purchase, but the website has not been adding items to my bag. I'll probably try again later today.
ReplyDeleteI just hate the way the sale section is organized though. It's turning me off from shopping. I have to click to the subsection, then click view 90 items, and then I can finally shop after several minutes of lagging. Oh why oh why can't they bring the old website back? It was so much better!
Layla,
ReplyDeleteI was told no price adjustments on sale items too. Only full price being marked down to sale price.
Begin Rant:
ReplyDeleteI didn't get my Joelle Blouse in Sweet Papaya afterall! I called back to check on it since it showed as Sold Out online, and the girl said that when the other rep went to place my order (the system had been down when I was on the phone with her), they were all sold out. Plus, they STILL do not have a tracking # for my order, which means the package is STILL sitting in the warehouse...quite honestly, I think the whole situation with my order is so BEYOND OBSURD that I am just about in disbelief...I'm getting tired of "being patient" with them...it's now on 5 days since the "upgrade" began, and 6 days since my order was placed, so my patience has really worn thin. The order for the Joelle Blouse that got messed up this morning was the "straw that broke the camel's back"...give me a break...at LEAST stick my package of the ALREADY PAID FOR MERCHANDISE ON THE TRUCK!!!!
End Rant...
Btw...the rep I got this time said that the other rep must have just given me the price adjustment on the other blouse as a "one time courtesy" because they do not "do" adjustments on sale merchandise. Some are definitely more "sticklers" than others...once again it just depends on who you talk to.
ReplyDeleteFFM- I am so sorry that sucks. I think they should totally reimburse your shipping if you paid shipping and or give you a gift card for something or an extra discount on your next order. That is ABSURD!
ReplyDeleteI am not a regular poster, but I am a regular reader of your blog, Alexis. I have not even tried to look at the new J Crew website since the update began because I know what a headache it's been for you all!
ReplyDeleteI admit I am not a hardcore shopper at J. Crew (it's too expensive for my grad school budget), but I have purchased several things from them, some at full price. I look at their sale section everyday hoping to see something that's a must-have, but truthfully, I have not ordered a thing since the no minimum shipping went away. I'm not opposed to paying for shipping; I'm opposed to paying exorbitant shipping prices.
The sad thing is that this free shipping deal right now is awesome, but after reading all the headaches posters here have had I'm not interested in trying.
Me again...it really, really seems to me that the "higher ups" and supervisors SHOULD be telling ALL of the reps to allow price adjustments on the sale merchandise at this point, seeing as how it is so DIFFICULT to even FIND and then ACTUALLY PURCHASE something...I know I'm not the only one growing weary of their apologies and "sorry-we're working on that"...FREESHIP is not NEARLY good enough at this point...they need to make every effort possible to be accomodating and make it actually worth the effort to shop at this point, such as ending this stupid, stupid Final Sale.
ReplyDeleteblumre: thanks...I agree...a gift card would be nice, since I did get free shipping...had my order taken place "pre-upgrade", I would have had it by yesterday or today, at the latest...now it won't be until middle to late of next week. I really wanted to get my clothes to see how everything fits, just in case I wanted to buy more in another color...but now it's all being sold out...so much for that, unless they do a major update of the sale stuff.
Boston_Brit-
ReplyDeleteCall back and ask about the 69.99 for the cashmere long sleeve tee. I couldn't get the site to work for me yesterday so I called to order.
The black LS cashmere tee was 99.99 but I told them that A) 69.99 was the only price that showed even though it said select colors and B) none of the "select colors" were even offered. My CSR went ahead and placed the order at 69.99 though I've yet to receive my confirmation email like I usually do.
Some of you seem to be abusing JCrew's policies and customer service so much that you will eventually ruin it for the rest of us.
ReplyDeleteI tend to agree with anonymous on somethings... I don't call for price adjustments after I bought an item (even if the next day it went down to $9.99). I didn't even think it was possible before reading this blog but I dont think I would do it now that I know occasionally it works anyway. I bought it at that time and thats the way it is, and I was willing to pay that price for it. JC is usually so good about so many things that I try not to take advantage. I do get an educators discount and I use free shipping when I can but that is pretty much it. Or if i can't find and item or they botched an order I call. I will return somethings that are final sale if they REALLY dont fit but first I try to give it to a friend... but I never ask for my $ back I always get store credit.
ReplyDeleteI like JCrew because they are so customer friendly and I personally dont want to ruin that for myself or anyone else.
I hope by saying this I haven't offended anyone... I just wanted to put it out there as a thought that we could ruin this for ourselves.
I was wondering if FREESHIP promotion code could be used when I want them to ship my order to Japan.
ReplyDeleteI couldn't agree with Anon at 11:18 and Blumre more. I buy an item at a price I'm willing to pay for it (that I think is fair) and I usually leave it at that... unless of course it's a full price item put on sale, like their policy states.
ReplyDeleteI would hate for J.Crew to eventually go out of business or tighten up their customer service so much that they would say something like "Final sale is sold as-is" and wouldn't accept a return on a final sale item that was defective.
I agree Lynn and Blumre:)
ReplyDeletei will not be buying until this site is fixed. i hate that the same items are listed under sale and regular, but they are not the same price. i don't have the patience to double check everything.
ReplyDeleteand i hate the way the sale section is organized.
i'm not a web programmer, but i just dont understand how it takes THIS LONG to transfer sites. they should have had the new one up and running on a different server. sure there would be some kinks to work out, but nothing like this.
I was just about to checkout when the site went to "be back soon" again. I've found that on Firefox the site loads much faster with more complete images than when I try to open the site on Internet Explorer. I too totally believe that note was sent from JCrew, it sounds just like them, they would be foolish not to watch this blog ;)
ReplyDeleteI used both Firefox and Explorer last night and it didn't change the sloooooooooooooooooooooooow loading.
ReplyDeleteP.S. I found this blog recently and love it. Thank you!
It is 11:14 central time and the j. crew site is down. I really wanted to look at the sale items but can't. This is just bizarre!
ReplyDeleteAny thoughts on the Fiona jacket?
ReplyDeleteI will respond to the "abusing" policies comment as well:
ReplyDeleteFinal Sale: First of all I have to say that I do not purchase on Final Sale unless I know the item will fit me, if I am unsure...then I pass on the purchase. IF an item is Defective or Misrepresented then you SHOULD be allowed to return it, and that is not abusing the Final Sale. J.Crew is really the only company that has Final Sale online...I have seen other retailers have Final Sale in the store where you can "try before you buy", but never online. (I left this as part of my Feedback to J.Crew, as well).
Price Adjustments: J.Crew is the only retailer around that does NOT offer price adjustments on sale merchandise...most retailers allow price adj. within 14 days, 30 days, and I have even seen some that allow it within 60 days of purchase. If I purchase an item and the price gets reduced before the item has shipped, then I call to see if I can get the lower price. J.Crew has the right to say no, but they may also say yes, so I make the call. I was never aware it was only on full price merchandise until recently, and have always called when an item is marked down...it has never been a problem for me, personally.
As for my statement that J.Crew should allow price adjustments and remove Final Sale right now, since it has been such "work" to purchase from them...is something that I also left as part of my Feedback TO J.Crew...it just makes good business sense on their part. Continuing with the Final Sale just feels like "adding insult to injury" at this point (told that to CS Feedback, too).
I don't think anyone is "purposely" trying to abuse Customer Service...they are EXCELLENT, and always have been. I agree that some things stated on here have the potential to CONTINUE to change certain ways that things have always been done...it has happened already, and some of us have paid a significant price for our willingness to help others.
I personally have only been trying to help others with questions and issues they have...if the "abuse" statement was meant towards me, then I am sorry you see it that way, as that has never been my intention.
I tried going on there today to see if the site was running more smoothly. I was browsing through the sale section but sometimes items that came up on sale didn't have sale prices? Is this going to be a permanent feature of the sale section?
ReplyDeleteFFM: You state your point very clearly:)
ReplyDeleteI disagree with Blumre. Just because you choose not to use the price adjustments, doesn't mean others shouldn't. If you are okay with paying the original price, again, that is your decision. However, it upsets me as a consumer when I purchase something at original price, only for it to go on sale a couple of days later. If the true value of the merchandise is the sale price, then I should be paying the sale price instead of the marked up original price. I like Jcrew and I haven't complained since the site has been down bc they have wonderful customer service and I love their clothes. Furthermore, I don't feel like anyone is taking advantage of a system that was set in place for moments like the ones described. If Jcrew felt like people were taking advantage of price adjustments, they wouldn't have them. Finally, it seems as though the price adjustment is up to the CSR's discretion anyways. Just my 2 cents.
ReplyDeleteFiona jacket - I have doubts about the shape but I did try it the store and it was OK. They didn't have the color I want. On Friday, I snagged one online in pale almond but after the system upgrade, it's a missing order *heartbroken*
ReplyDeleteI did get the Madras Plaid version of the Fiona and it's pretty! It's not as stiff as the refined canvas, so it doesn't stick out like a tent as much.
BUT NOTHING, NOTHING comes close to my Polka Dot San Telmo. It's my BEST buy this season so far - thanks to Alexis!
Let's see if my Via Vittoria in White can come close. It's arriving next week.
-- Vivian
I agree with FFM's statement... sorry didn't see it until after I posted my comment on price adjustment.
ReplyDeleteFFM: I've noticed Ann Taylor marking certain items as "final sale" on their website. Granted, that's not everyone. :) But I don't think they used to do that and now they do. (Ann Taylor shoppers, correct me if I am wrong on this)
ReplyDeletemelanie: Wow...I wasn't aware of that...I rarely shop their online site because I don't like the layout. Let's hope they don't follow J.Crew's lead!
ReplyDeleteHi -- I am so glad I found this blog! I am a HUGE JCrew fan. I actually ordered something yesterday online with no problems at all. But I used Firefox instead of my Safari browser and that made a huge difference. So ladies, try a different browser.
ReplyDeleteA couple of other comments -- I was able to return a Final Sale item last week after calling CS. the first person said no, but then I pitched a fight and asked for someone else. The bottom line is that I spend a ton of money with them and do they really want to lose a customer over a $19.99 item? But they did say I could only do it once and then never again. But they did give me a full refund.
I can also access this blog much easier on Firefox. I was able to place an order and I left feedback and got a standard email reply.
ReplyDeleteHello again! New sflash! I just came back from my store here in Manhattan and they were putting out MORE sale items, including older ones. My luck, I got the Solid Frances Blouse for 19.99 plus 25% off! It's in sour lemon, size 0. The sales associate says they just got a package in and they are putting their stuff out now, so here's the store's phone number: 212.255.4848. I also exchanged my Short Sleeve Slim Fitted Shirt (clover) form a size 4 to a 0. iT's also on sale for 19.99 plus the 25%. They have sweaters, tanks, jackets, blouses, shirts, pants, etc.. So if your heart is set on something, just give them a call:)
ReplyDeleteOh and the Solid Kayla Blouse is marked down now from 68.00 to 39.99 plus 25% off (all colors). It's still full price on the website (97720).
ReplyDeleteSorry about my typo errors on my last message:)
I tried to post this before but for some reason it never showed up. This is in response to the posts about price adjustments. I agree with FFM that J. Crew is one of the very few retailers not to offer price adjustments within a certain number of days (usually 14 at their competitors like BR, Ann Taylor and the GAP). I don't agree that it would cause J. Crew to lose business or money -- other retailers stay in business while offering these customer courtesies. I hate to buy something and see it go on sale very shortly thereafter with nothing I can do about it except rebuy it and return the original item. To me, offering a price adjustment is just a courtesy and show of respect to your customer that you are not going to "penalize" them for buying an item a few short days before it goes on sale. J. Crew is certainly entitled to set their policies however they want, but their policies -- especially the Final Sale -- have definitely reduced the amount I shop at J. Crew. BR had great clothes this year, as does Ann Taylor, and their policies are much more customer-friendly. Even with Ann Taylor's few final sale items on the web and in stores, the prices are so drastically reduced that you don't lose much if the items don't work out. J. Crew's final sale prices are still relatively high, and I'm not willing to take such a large gamble on something that might not fit or that might not look good on me. For us petites final sale is really difficult because we often can't try on the clothes in the store so we have nothing to go by when we order final sale items online. (Ann Taylor on the other hand usually has a good stock of petite items in their stores so even if you see something on final sale online you have usually had the chance to try it on in the store at some point.) I've also been burned by buying something at J. Crew and having it go on sale less than 24 hours later without a price adjustment. Again, these are just my opinions -- I understand that J. Crew can set its own policies and that others may have good reasons for disagreeing with me -- but I can say that my own shopping at J. Crew is redued because of these policies.
ReplyDeletejcrewmommy: I have had different responses on this...I did order from my store on one instance (couldn't get there), and had no problem with them shipping it to me, but they would not honor the shipping code, so I paid for the standard shipping. However, I called another time and that associate said they don't ship to your house. BUT...the last time I was in my store, the manager told me that because I am a regular customer and they know me, that they WILL ship it to me if I can't get to the store, but to make sure a manager is the one who takes my credit card number. Odds are that they WILL ship it to you, but you will probably need to call if noone else knows... :)
ReplyDeletewebbysuzy: Did you happen to see the Solid Kelly Jacket or the Solid Tulip Jacket ? If so, do you happen to know how much they were reduced? THANK YOU!
ReplyDeleteI believe what lynn and blumre and anyon. are saying is that JCrew has a set policy that has been stated for over a year...no price adjustments on sale items. That is the policy and they, as well as me, and many CS reps follow that policy. They don't try to "push the envelope" and call to see if an exception can be made. If you buy a sale item and it goes on sale further in a short period of time so be it---just be glad you got your coveted item:
ReplyDeleteI believe I saw the Kelly or the Candice Jacket. I saw tons of tops, even the Fish and Madras tanks. Frances blouses all in yellow and even Emily blouses in Antique Pink. Doesn't hurt to give them a call:)
ReplyDeleteHere's another number: 212.832.9302. This I believe is the largest J Crew store in Manhattan. It sits on Columbus Circle:)
ReplyDeletejcrewmommy: Thank you for the compliment...it really means alot! :)
ReplyDeletewebbysuzy: Thanks for the info on the stores! :) Maybe since online isn't able to upload all of it's sale merchandise, it is just shipping it out to the stores, instead?
jcrewmommy: Yes, I know they can ship anywhere. I once had to tack down the Metallic tote last year and I called to another store about 30 miles from me and they were able to ship it. Can give them a call and say if free shipping is possible because the website is not running properly. I'm sure they are all aware of what's going on within their company.
ReplyDeletebrb..
ReplyDeletejcrewmommy: Thanks so much for checking for me! :) I really appreciate it.
ReplyDeleteI just tried to place an order, but it wouldn't let me log in. I phoned my order in and the CSR was super nice.
ReplyDeleteTo those of you who think getting price adjustments is going to ruin J.Crew, that's ridiculous. Most stores have price adjustment policies. I went and took advantage of Target's price adjustment policy a few weeks ago, when something I had purchased only one week prior went on sale. I don't see this as an abuse, it's a common courtesy to shoppers. This is a common practice among retailers.
You can call a store and they will ship it anywhere... though I think you do have to pay for shipping. I've done it before. But Can't remember.
ReplyDeleteMy comment earlier wasn't directed at anyone, esp you FFM. I am just worried that because we share our shopping tips we wont be able to do them anymore. I really didn't direct it at anyone, nor did I want to offend anyone. You are all entitled to your own beliefs and your own practices. Who am I to judge? I didn't mean tot come across as passing judgment... that wasn't my intention! Sorry if I upset anyone! I was just stating my beliefs.
Lastly I think the Columbus Circle store is still smaller than the Rockefeller center store. I normally find the best sales on 45th and Madison cause no one EVER goes over there... they all stay on the main drags and that store is out of the way (can you say 66 dollar Toulon Flats in Hot pink????)
To the J.Crew cs rep - I sure hope I don't ever get you on the phone when I call in! Just because a policy is made doesn't mean it is either fair or reasonable, and it doesn't sound as if you are either. I also don't like the way you make it sound as if we should be grateful to even get one of the J.Crew items, no matter what price we have paid for it...that is berating the customers of the company that employees you...WE are the reason you even have a job!
ReplyDeleteYea Anon @ 2:41 I see what you are saying that was a nasty comment... They have a lot on sale and its not as if J Crew is Fendi/Prada/Isilli/Missoni or even sold at Bergdorfs... If sold at Richards or Bergdorffs you can have that attitude, but even still the customer always comes first!
ReplyDeleteAnony 2:41, What above statement are you directing your comment too and/or person? I am really confused by your comment......
ReplyDeleteAnony. at 2:41 is me!!! A regular customer...what are you talking about with your nasty assuming remark. This was not meant as a nasty comment as yours was! I was just stating what JCrew's policy is and as a CUSTOMER I follow it!
ReplyDeleteblumre, I was not making a nasty comment. I was supporting you stating that customers should follow policy. I won't make that mistake again. Nothing unkind or nasty was intended.
ReplyDeleteHi jcrewmommy:
ReplyDelete...All the Fiona's have been shipped back (he thinks).
What does this mean? Shipped back to where?
My Friday order of the Fiona jacket (in stock then) was lost. I want it so badly!
blumre: I didn't take offense at all to your post! We're good. ;)
ReplyDeleteI have had the same thoughts as you about policies and procedures being changed because of info and tips we post on here...I also think it is really unfair of J.Crew if they do use it against us. They should use this blog to gather information on how to IMPROVE their company and acquire even MORE business through better shopping incentives...I put the whole "better shopping incentives" in with my CS Feedback yesterday...hope they take note! :)
Oh dear God in heaven People. It's CLOTHING. The world is not going to end because you couldn't get your polka dot lana blouse. Let's keep this in perspective. So the site is not working! OH GOD. Call out the national guard!!! Relax. It will be back up and running. We are not dealign with how to solve AIDS in Africa for Christ sake. Chill.
ReplyDeleteAnon@3.08
ReplyDeleteHow being trying not be a sanctimonious pig? It's clothing but this is a webblog on clothing. It's fun to vent and share stories. If you want to discuss a cure for Aids, I suggest you try another web blog.
FFM- My comment was not made directly to you. I agree that final sale items that are defective should be able to be returned. To clarify my comment, I said that I would hate to see them change this in the future by saying final sale is "as is" because of so many people debating the final sale. I agree final sale is ridiculous, but I just rarely buy during those times as well.
ReplyDeleteAs for the price adjustments, I follow their policies and ask only when full-priced merchandise is put on sale. I'm sure J.Crew wastes a ton of money on customer service calls that are asking to go against their stated policies. With that said, they should be consistent. Either always allow price adjustments on sale items or never allow them.
HAHAHAHA Anon at 3:03pm...
ReplyDeleteTotally agree.
Anon @ 2:53: It did sound a little harsh "just be glad you got your coveted item." I mean a lot of shop at J Crew for the experience. A lot of their price points are similar to banana but we choose to shop at j crew for the experience and we pay them for that experience. So if someone wasn't treated fairly or didnt get their item on time they should say something. We pay for both the item and the CS.
ReplyDeleteI didnt realize they had a policy that said they will adjust full price items... I just don't bother to check most of the time.
Anon @ 3:06 your comment made me laugh out loud (which is bad b/c i am at work and I am supposed to be writing our new website)... Instead I am talking about clothing! Whoops
to the person with the smokey jacket--try calling back at a different time. Lots of really big companies have several 'Call Centers' and you may have gotten a center that's more disorganized or just badly managed--I called about 5:00PST and got the center in Denver where the CS rep was so nice and accommodating. Maybe it's worth a try....
ReplyDelete"Coveted item" was meant in FUN. Some people take this way to seriously for me. Aren't people always talking about finding that "special item"? Guess I have been reading a different blog--ha ha:) Sorry once again...
ReplyDeleteI do not shop at JCrew for the experience. I shop their b/c their clothes fit me...period. That is only reason I started shopping there 7 years ago and continue today. Experience.....it's a chain store!
ReplyDeleteTHERE not their....oops:)
ReplyDeleteAnon @1:54: I read your post to mean that you were also a CS rep, and that made the coveted item remark seem degrading. Sorry for the confusion. I know some employees have been on here, so I thought it was one of them commenting.
ReplyDeleteAnon @2:41
I had a positive experience with the Denver call center yesterday too. The CS associate (Candace) was super, supernice and helpful, and knew where to get info where other assocs have failed when I called earlier (other call centers).
ReplyDelete-- Vivian
For those of you eyeing the Refined Canvas San Telmo jacket. It's sold out (that's why the link doesn't work) but they're getting a huge new shipment next week. And the price is likely to drop, says CS rep.
ReplyDeleteAnony 3:25. Thanks so much for all the info. Great idea:)
ReplyDeleteWell I know a lot of people like the experience as well. And Banana's clothes fit me just as well. But I like JCrew's customer focus better so I shop there more often.
ReplyDeleteAnon @ 3:39/2:41 I read the post by Anon @ 1:54 the same way!
OOO new shipment next week!
Alexis this blog is so dangerous for me it makes me want to keep shopping and I can't afford it!
Hey all-
ReplyDeleteProduct question: How see through do you think the White Cropped Matchstick Jeans are? Do you own a pair? If not would you buy them? Why/why not!
The Firefox browser does work faster than Internet Explorer for the J. Crew site. Yeh!
ReplyDeleteI agree with blumre. This blog is dangerous :)
ReplyDeleteAlexis - J.Crew should so pay you a commission!
Looks like my Fiona jacket in pale almon may get here after all. I called another call center and was told that it's being held for me although another item in that order has already shipped.
Their system is still screwy. She told me a story of how one woman placed an order for six items, and they all arrived the same day in SIX different boxes. UPS must be laughing all the way to the bank. Must be quite a dent to J.Crew's coffers, ouch.
NOW I KNOW WHY SHIPPING IS SO OUTRAGEOUS... 6 different boxes... one box would be half price! Thats ridiculous!
ReplyDeleteI will be interested to see how long it takes for my orders (placed in the last two days) to arrive.
Actually, why is J.Crew's shipping so expensive? I ship things through UPS regularly and nowhere do they come close to the kind of shipping rates charged by J.Crew.
ReplyDeleteAnd thanks to my constant lurking around here, I found out abt endless.com. Their shipping (and return policy)is amazing!
I have noticed that with J.Crew's packages, as well...they tend to put just one or two items in each little brown bag, instead of consolidating the entire order into one larger brown bag or even a box...even my UPS man commented about it one day when he delivered 5 little brown bags...the orders had all been placed in one morning (when freeship/no min existed), but each item shipped in an individual package...maybe if they learned to consolidate, they could actually afford to bring back the freeship/no min...
ReplyDeleteI agree. For larger packages, sometimes UPS is cheaper than the Post Office. Go figure!
ReplyDeleteAnon @ 4:12: Endless.com is ABSOLUTELY PHENOMENAL! I have ordered from them so many times I cannot even keep count...I have also returned a couple of orders, and they were processed quickly with no questions AND with Free Return Shipping! :)
ReplyDeleteWow! I step away from the blog for part of the day and so many comments! :)
ReplyDeleteI can't possibly respond to all the comments (well I could, but it would take a couple of hours and you really wouldn't bother reading it because it would be so long and boring).
First, I have to say that although we discuss J.Crew policies a lot, that is because we like to share and help others who may not be aware of them. (For instance, I tell many people about the educators discount because it is a relatively new policy.)
I also agree that these policies should not be abused. (For instance, I do NOT agree that final sale items should be returned to stores without a receipt to get store credit.)
Ultimately, the policies that J.Crew has are in place for us to use (and use properly). And for the most part, I think we actually ALL agree on these points. :)
Second, I know its difficult to always interpret comments made, but I am really happy to see that we are maintaining a positive tone. I have always appreciated that our little community has been super nice and helpful. :)
Third, Vivian so happy you really like the jacket. The polka dot san telmo ROCKS!!!
Banana Republic has $7 flat rate shipping that covers four stores!
ReplyDeleteIs J.Crew making profits from the trumped up shipping or just a matter of not having a good deal with UPS?
"I love my Polka Dot San Telmo jacket so much I can't bear to take it off when I go to bed."
ReplyDelete- Yes, silly, but that's the kind of thoughts I can actually voice out aloud here, because this is such a positive and supportive environment. Some of the things I say here I can't even say to my DH!
-- Vivian
Vivian- I know what you mean about the jacket- it is just that great! There is something about it. I honestly think J.Crew should re-take the pictures of the jacket because they are not doing it justice on the site. :)
ReplyDeleteAlexis: Is the Refined Canvas San Telmo Jacket as nice as the Polka Dot one?
ReplyDeleteFabulousFloridaMommy: I suspect it is because the shape is exactly the same (although I have not personally tried on the solid version).
ReplyDeleteI really love the shape of the jacket (and the polka dots!) :)
Off Topic: Does anyone know how much a J.Crew Personal Shopper makes? I know my store has one, and I am curious to know if they make more than a normal employee, (plus I might not mind becoming one myself). ;)
ReplyDeleteFabulousFloridaMommy: You got my recommendation for personal shopper!!! :)
ReplyDeleteFFM: You have my recommendation too!
ReplyDeleteWhat colors do the Refined Canvas San Telmo come in? I've seen Navy in Alexis' post. The J.crew link says select colors, but I can't go any further.
-- Vivian
I also like zappos.com for shoes. They have a wider selection (for what I buy). They also have the same policy for shipping and free returns as endless. Both are good but just wanted to add another one b/c endless didn't have the two Birkenstocks I wanted......
ReplyDeletejcrewmommy: How can I bear to play with your emotions over such a weighty issue (clothing!!)?
ReplyDeleteThat's what the CS rep said. He also said it'd be "the same price as the you-know-what jacket that used to be $99.99 just a day ago").
Oops, sorry. Maybe what Alexis had was black, not navy. The J.Crew link says: select colors $89.99.
ReplyDeleteBut if you click, it says page cannot be processed.
Meaning there are other colors too? Flame?? Luscious Luscious!!
--Vivian
Yes, I also noticed the lucia-lookalike on ebay. I got sooo excited and did some research on it, including emailing the seller. It's a different material, and if you look closely, it's a little different. I doubt it's the San Lucia but please correct me if Im wrong. I'll love to get it. Such a great price on ebay if it's the Lucia.
ReplyDeleteI think it means it will be $49.99 cos my discussion with him also revolved around the Madras jacket that used to be 99.99 but is 49.99 now.
ReplyDeleteOK, I know I'm off topic, but Alexis and others, could you please do a review of J. Crew's jewelry? Does anyone have the necklaces at the top of the page? I really want to buy one but not sure which color. Has anyone seen them? Are they worth $110+? Thanks everyone!
ReplyDeletejcrewmommy:
ReplyDeleteI also asked for a search for the Camilla! I havent heard back from them yet, so I guess the answer is the same disappointment.
Ebay has the navy in XS. But I think the flame will look better on me.
alexis and vivian: Thanks for the recommendations! It would be a win/win situation for my husband and I...I could do what I love: SHOP @ J.Crew, and it wouldn't cost him a dime...well, now that I think about it...my paycheck would really just go to cover my OWN "personal shopping". Still...it wouldn't cost HIM anything! GRIN
ReplyDeletevivian: I also thought it was Navy...wasn't that the pic that Alexis posted? The website pic looks like it could be in Black, as well...I agree that Bright Flame would be just LUSCIOUS!!!
Anon @4:39: you are right! Zappos is great, too! I just usually find better deals at Endless, but Zappos is just as fantastic with the overnight FREE shipping and FREE returns, too! :)
OK: I just got off the phone with J Crew!
ReplyDeleteOpen means that it is ready to ship... but has not yet.
Submitted means that it has been submitted to the warehouse
That should clarify some stuff for everyone.
I called because I checked an order and the price was wrong and got botched but the CSR was wonderful and fixed it. She also told me that I had such a great sense of humor I should work there... I said I am in fundraising... it is a similar gig... people always blame the fundraiser first! I told her to stay strong and have a good day. She said everyone was calling and yelling and she thanked me for being nice. So guys remember to be nice to them... they are just doing their jobs. I know I dont need to tell you all but I thought I would share anyway in case our frustrations get the best of us.
blumre:
ReplyDeleteThanks for the info. I agree - better to be nice than yell and shout at CS.
"Submitted means that it has been submitted to the warehouse" - Does that mean the item is in stock then? *hopeful*
-- Vivian
Vivian- haha- yea I guess. I didnt get that far. LOL
ReplyDeleteAlexis: you should create a Post for those people going away and ask them what they are taking/wearing for the 4th! That would be a lot of fun to hear and maybe it would distract ppl from the messy situation with orders and the website. I would love to hear what everyone is wearing this weekend and how they paired that with where they are and the activities they planned.
ReplyDeleteYayyy!! My Fiona jacket now says OPEN instead of SUBMITTED.
ReplyDeleteThere is hope yet!
-- Vivian
(OK, I think I better log off and focus on weightier issues like preparing dinner and finding a cure for Aids)
I'm also kind of curious about the personal shopper! I'm generally pretty conservative in my style but this blog has really made me look closer at items I normally wouldn't (especially with the way they sometimes drape on the models!) I've been thinking about asking about the PS at J.Crew to point me to things I might not consider but which is still consistent with my style. Does anyone have experience with this?
ReplyDeleteHaha FFM- you would do a good job! My friends always say I am good personal shopper for them. i pick out items, run around the store for them and recommend where items should be tailored. I also hold their crap for them. Mostly I live vicariously through them! My boyfriend also loves this in me (esp since he is color blind-- try holding up purple/blue/green colors next to each other... he cant tell the difference). Maybe I should work for J Crew... damn it I already have a full time job that has taken over my life!
ReplyDeleteFFM if you have time go for it!
My order has been "Open" for 3 days now...I have a feeling that nothing is going to ship until Monday, and they are just holding everything in the warehouse. UPS does not run on Friday, so even IF the J.Crew truck drives all the packages to UPS tomorrow, there is no way they will get processed and shipped out. Bummer! :( Maybe at least we will get our orders by next Wednesday...
ReplyDeleteAs far as July 4th and an outfit...I have to completely rethink mine now...I was going to wear my Joelle Blouse or Cami this weekend, but since that's not happening I will have to improvise...well, it's not like I don't have anything else to wear ;)
Darn it.... I was hoping to get my 13 packages before DH gets home from a conference...
ReplyDeleteFFM:
ReplyDeleteOther than signing up as a PS, would you consider taking up a new assignment as Gal-Who-Throws-Packages-into-UPS Trucks?
-- Vivian :)
Anon @5:19: Too funny! I also HATE it when the UPS driver runs late, and my husband gets home BEFORE he comes...that's always a downer on delivery day!
ReplyDeletevivian: I actually WOULD at this point! I even commented to the CS rep that I really wish I could just come to the warehouse and get my package myself!
Oh, and also - I've never noticed the "numerous bags" issue that lots of people mentioned. If I have a big order, I just get a big box from J.Crew - sort of like Christmas but early! ;)
ReplyDeleteI will say that I'm pretty envious of East Coasters though. When I lived in NC, I definitely noticed that the site updated in the early morning, but I didn't take advantage of that as much as I should have! Now that I live in CA, I almost never get a sweet early bird deal and, on top of that, any item from J.Crew always takes at least a week to get to me! When I lived in NC, it was a matter of days!
I take (small) comfort that sometimes when I order things from Amazon, it arrives next day with free shipping. But it's pretty small. :)
My order from 6/27 just showed up, despite it being lost! I'm so excited-just wanted to give you all the heads up--there may be hope yet, for those of you with lost orders!
ReplyDeleteHi everyone,
ReplyDeleteI read your discussion on the san telmo in solid and called CS to try my luck. I got two! CS reserved them for me from the new shipment next week. And it's 49.99 a piece!! Thank you!!
Alexis, I love your blog!
Hey guys!
ReplyDeleteI just got back from Jcrew and got a couple of things. I got my beloved yellow beaded-flower tie belt (93476), Tropical patchwork madras bermuda (91081), and the refined canvas San telmo jacket in navy... love love LOVE the items i purchased. the jacket runs a bit small, so you might have to order a size up.
Happy shopping!
FFM:
ReplyDeleteI know!!!! If DH hasn't left for work when UPS guy comes, it's a downer for me too! He doesn't say anything negative and he sometimes asks me to "model" the clothes for him. But I still feel quilty. It takes a lot of the fun out of preening in front of the mirror and trying on different outfits alone.
Go to the warehouse and pick up thje package yourself !! Hilarious! No wonder you get all the good deals from CS!
- Viv
sorry... i got the San Telmo in black not navy... my eyes are playing tricks on me :)
ReplyDeleteVanessa:
ReplyDeleteCongrats on the great buys! Does the san telmo come in other colors? Can you describe what you like about the jacket? So much talk about the polka dot, and I'm wondering if the solids are just as cute.
anon @529pm ... how did you manage to get two San Telmos at 49.99? :) I called at around 5pm and they said they were all sold out!
ReplyDeleteMy two cents on the new website:
ReplyDeletePRO -
I like that they show the clothes worn by models like in the regular sale section. So many times I'd see something that I missed in the regular section and try to remember what it looked like on.
CONS:
I HATE EVERYTHING ELSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I hate that I have to scroll thrpugh all these categories to find what I am looking for. Maybe I DON'T KNOW if I want a sweater or a blouse -I just want a TOP.
I hate the RELEVANCE option on the drop down menu. WTF!!!! I mean, relevant to what?!?
I hate all the garbage on the LEFT SIDE OF THE SCREEN.
I HATE THIS NEW WEBSITE!!!!!!!!!!!!!!
Shooping J. Crew on my lunch break used to be one of my guilty pleasures - now it takes too damn long.
I HATE IT HATE IT HATE IT!!!!!!
Please excuse my ranting....I am just hearbroken over this horroble new website. :(
I need honest opinions on the San telmo jacket in Coppelle paisley.
ReplyDeleteCan you help? Thanks!
Hi Melanie:
ReplyDeleteYes, the CS rep told me they were out right now but there's a new shipment next week. I'm not sure which call center it was. I didn't ask. Just too excited!
Blumre:
ReplyDeleteI have the white matchstick jeans in the regular length ( which I think are the same material) and I don't feel they are see-through, but I do get bothered by the front pockets. They are really visible through the jeans. So much so that I have thought about having them removed and sewn shut. It also looks a little bit like "extra material." But i wear them all the time and I do think this has become less noticeable as the fabric has softened up.
I have the cropped in sour lemon and they are so cute and a great length, so I definitely recommend them!
Alexis: Maybe you could post the order status & meanings on the first page of the blog (like you do with the coupons). (Order Status meaning 'Open', 'Released', etc.) I have seen the question regarding the order status repeated a few times these days. I keep forgetting too.
ReplyDeleteIf you don't I understand, JCrew should really list them on their site!
Anonymous @515: you made me lol with the DH comment. I feel that way too on days I'm expecting the box(es). heehee
ReplyDeleteHi Blumre & Rach! I took both your suggestions for posts (which were great) and made them. :) Thanks a bunch!!!
ReplyDeletejcrewmommy: I also called to inquire about the jacket and was told it was not available, as well. She also said she did not know if they would be getting more in...no mention of a waitlist.
ReplyDeleteProduct Question: Does anyone know what color the leather piping on the Ivory Linen Peep Toe Mary Janes is?
I wanted to share some news about the SUPER FANTASTIC Customer Service I received earlier today...I was a little reluctant after all the mention of "abusing" CS, but think this is important, and shows that J.Crew IS keeping up to their excellent standards: One of the CS reps I spoke with regarding my order still not shipping is sending me a J.Crew Gift Card for $50! She said she wanted to offer it to me since the whole situation has been so screwed up with my package(s)just sitting in the warehouse since Monday. I was really shocked, as I didn't expect anything like that, nor did I suggest the idea to her, either. She even followed up by a phone call to give me the order # for the card, and an email confirmation of it, as well. I am really, really thrilled, and so pleased to know that J.Crew really is tring to make up for the inconvenience they have put us through...it really makes the whole ordeal easier to take. :)
ReplyDeleteFabulousFloridaMommy: That is great news about the gift card! It totally makes up for the wait on your package. Thanks for sharing! I really think that this is an excellent story about J.Crew's customer service- especially during this crazy upgrade fiasco. I am really impressed J.Crew!
ReplyDeletejcrewmommy: Sorry that they didn't have the jackets you were looking for. I know I saw alot at the 5th ave. store and the Soho store. I'm not into jackets, but I do have a Velvet Bella and the Chino Adelaide (Bella Style) jacket. I think I know the guy you spoke with over the phone. Was it Cody? He was the one that told me the new shipment.
ReplyDeleteblumre: I think Columbus circle is the largest, because it encompass the second and third floor. I never find anything at Rockerfeller (too many tourists). The Madison store is nice, but I never found anything there. The Seaport store is too small (limited stock) and the Soho is nice (because of crewcuts). My favorite is the Chelsea store, Columbus and Soho. But I USED to like online, because who has time running from store to store looking around??
CopleyCrew: Thanks! I own the regular cropped jean and I agree they are super cute and a great pant! I actually paid full rpice for them!!!!! I loved them that much!
ReplyDeleteYAY FFM- I told you they might do that. They did that for me once when they really REALLY effed up. So yay for u. What will you buy?
Websuzzy- see running store to store is my fav saturday activity. But actually I spend a good deal of tiem in west hartford and they actually KNOW me at the store and call me stacey london and when I am in the tell customers to ask my opinion (its a little embarrassing). They also know me at the 45th and madision. I agree the seaport store is too small though.
I was finally able to make a purchase online! Long time lurker, first-time poster. ;-) You guys all seem to be on the east coast so your posts are early for me, (I'm in AZ) but that's OK. The items I bought weren't super deals, but I figured I'd take advantage of the free shipping. I got the Tall favorite-fit Logan pant in sea salt (93705) in size 8 for $59.99. I'm more like a 4 or 6 but plan on taking them to a tailor. I also bought the Split-V cotton popover (92681) in white for $49.99 in small. I also scored 2 bikinis and some madras shorts at the store for an extra 25% off last week (and a shirt for my boyf since the men's were an extra 40 off). It's the first time I've ever noticed an in-store final sale, but since I got to try everything on, I was OK with that. I love this blog, it's like J.Crew addicts anonymous. Except we're encouraging each other's addictions!! ;-)
ReplyDeleteblumre: Stacey London! That's a compliment, LOL! It's the fabrics that draws me to J Crew. Secretly, I love Marc Jacobs, which coincidentally, there's a new arrival of Marc by Marc Jacobs at Loehmann's:)
ReplyDeleteIt seems that trouble still abounds on the JCrew website. Like most on this blog, I am well aquatinted with JCrew's inventory. For weeks, items like the Cliffrose Blouson dress or the Zoey eyelet dress have been in the sale category. A few moments ago, I visited the site and they were placed back in the "regular priced" items section. I have always been confident in JCrew and its reputation but this is outrageous. I don't mind the glitches on the website but the shuffling of prices really bothers me. I hope things get worked out soon!
ReplyDeleteHaha Websuzzy- a lot of people say I look like stacey london and I act like her too... But sometimes I think its embarassing that the stores KNOW me... I mean really, I probably go there way too much then! hehe.
ReplyDeleteOMG Marc Jabocs is awesome... you know he just had a 70% off sale right. My friend bought the cutest shoes! And we always go to his sample sales. His stuff never fits me though :/
What?! I missed the Marc Jacobs sample sale! AUGH! See what happens when you have a toddler? I'll never get a break to do any real shopping!
ReplyDeleteHey didn't Stacey London have her own shoe late at nite? Is it still running?
Websuzzy: You mean her talk show? The next season will start again in the fall. I love that show.
ReplyDeleteSorry! I meant show. I was just thinking of Marc Jacobs shoes while I was typing!
ReplyDeleteLove fashion! Thank goodness we are lucky to live here in NY:)
I just came back from my local J Crew store. They're still having the additional 25% sale, but it seems like nothing much is getting added to the sale items if anything. I did see a couple solid tulip jackets for 49.99 in flame. I just wish I could pull it off. I bought the Crinkle Godet skirt (style 93920) in a light khaki color that was priced at 49.99 for 33.74 because of the additional 25% and 10% student discount. Other than that, the store was a complete mess and the selection was so-so.
ReplyDeleteI have a question that I thought one of you may know the answer to... I placed an order by phone this morning since I could not for the life of me get any items to actually stay in my cart on the website! I ordered the City Fit Cafe Capri in burnished moss. The cafe capri is (sometimes) listed in the sale section for $29.99 (select colors), but when you open the page, it shows full price, except sometimes it shows lemon twist as $49.99. Anyway- I called CS and placed the order and since she couldn't tell which colors were on sale, she gave me the non-sale colors for $29.99 and then gave me an additional 15% off for my trouble, which I thought was really nice! Here's my question... I have never placed an order by phone and I expected to receive e-mail confirmation of the order, but I have not. Do they send confirmation of their phone orders? I called a little while ago to ask, but they seem to have no record of my order (which I take as a bad sign!) I'm hoping they have not lost my order! $22.00 was a great price for those capris! Also, the CS rep I spoke with went back to the online order I placed on Friday and adjusted my prices down and gave me the additional 15% off on that one too! I guess she felt bad for me since I placed that order online on Friday and it's been listed as "Released" since Monday, but according to the CS rep I spoke to a few minutes ago, it's still waiting to be shipped! Hopefully I see some boxes soon! Sorry for the long post!
ReplyDeletealy: fabulousfloridamommy is looking for the Tulip Jacket.
ReplyDeleteanonymous: In the past, J Crew didn't email me any confirmation of a phone order. It may have changed, who knows? Did s/he give you a order number? They usually give you an order number and that's it.
ReplyDeleteI know you will enjoy your City Fit Capris. I have a pair in Floret print and it fits great. You got a very good deal.
I completely forgot to ask for an order number. I'm so used to ordering online, it just didn't occur to me! Hopefully it shows up in their system tomorrow. If not, at least she reduced the price of the items I bought last week, so it was at least worth the call!
ReplyDeleteAnon @ 1148: Pretty awesome about getting all the other capris in colors you wanted!
ReplyDeleteEarlier, when I called to talk to CS, I got a guy who worked at the JC call center since Nov 2007. He said when he started, everyone was buzzing about the "new system" that was going to make everything "so much easier" for everyone else. This new system was the one implemented this past weekend and he said it definitely has caused lots of headaches on their end. :)
And, incidentally, he seemed to know exactly what was on sale and what wasn't. :) Guess I can't share in your luck!
FFM: That is unheard of??? a $50 gift card just for a delayed package?? I have two delayed packages, been very nice and called daily for 8 days and nothing....You had to have asked or said something???
ReplyDeleteblumre: I'm not sure what I will buy...I'm going to try to keep it until the next addt'l. % off sale...anyways, it probably won't ship out until Monday, either. ;)
ReplyDeleteAnon@ 4:37am: No, I DID NOT ask for the gift card...I am always EXTREMELY FRIENDLY to the reps, and have never gotten mean or nasty with them...I have commented on here several times about how I feel so bad for them having to go through this, too. PERHAPS, she also felt it really absurd that the package (not just mine, but MANY) are sitting in the warehouse unable to leave...I don't know...all I know is that while I was chatting with her and she was trying to find out more info about my order sitting in the warehouse, she said..."I can offer you a $50 gift card for all this hassle with the shipping, would that be good?" Good (I'm thinking)...that is GREAT!!! So unexpected, too...she was just simply one of the best reps I have ever spoken to! :) Please understand...I LOVE the J.Crew Customer Service Reps, and I also recognize some of them that I have already spoken with before, too...I am always, always nice and polite to them. :)
Emily: the items from Final Sale appearing on the non-sale section of the site do reflect the sale price when you open that item in it's own window. (At least when I checked some items.)
ReplyDeleteanon @ 5:37,
ReplyDeletehonestly, i don't know if the san telmo comes in other solid colors, i keep trying to look at it online but i keep getting these weird "system down messages." imo, the jacket is fab! i love it because it has that cropped, tailored look. the fabric is really nice and the jacket is not too heavy. i also love the print on the lining inside the jacket. its a great purchase.. quality fabric and good seaming.
Anon @4:37am: I just reread my post and noticed that the capitalized could come across as being abrupt or annoyed...they weren't meant that way, and I didn't write in an "ill-willed" manner...sorry if it came across that way. I too was shocked with the offer for the card, as I did not lay any form of mention to getting one. :)
ReplyDeleteFFM: If you're looking for the tulip jacket in flame, there are a couple available at the J Crew in Boston at Copley Place. I know for sure that they have a size 4 because that is what I tried on. It's 49.99 plus an additional 25% of that price and if you have the educator's discount, 15% too. The number is 617-236-5950.
ReplyDeleteanon and websuzzy: yues you get your order number but no confirmation e-mail. You can now look up your orders on the new site. I have never gotten an e-mail confirmation from a phone order. You should be ok.
ReplyDeletealy: Thanks for the info about the jacket, and for the telephone number, as well! :)
ReplyDeleteFFM: The CAPS didn't bother me at all but thanks for being concerned:) I just always think a person is writing with the best intentions:) I wrote something in fun yesterday and BOY OH BOY did some people take it totally in a negative direction and I didn't mean that all:) So goes writing vs verbal speaking:) No worries:)
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