Monday, July 14, 2008

JCrew's Offer "Freeship" No Longer Works

Well, the code FREESHIP didn't last forever. As many of you have pointed out, the code no longer works at J.Crew's website.

I have mixed feelings about this (even though I never took advantage of the offer because I didn't know if the site would function properly). On one hand, J.Crew can do whatever they want in terms of what they offer as a code (including when it should expire). On the other hand, I feel as though the website is still not working properly (e.g. women's clothes appearing under men's clothes links, sale items appear even though they are not available, etc.) so the offer should still exist. (After all, the point of the offer was because their website wasn't working properly- which is still isn't.)

What do you think about FREESHIP no longer working? Do you think the removal of the code is an indicator that the website will be functioning close to perfect soon? :) Or do you think J.Crew got tired of offering the code? ;)

101 comments:

  1. I think they should still offer the freeship code if orders from before the web/system overhaul still have not been delivered.

    One another note, does anyone have the ruffle collar pique polo? How does it fit (I noticed that the sleeves have buttons.)? I tend to wear polos a lot in the summer and am looking for something a little different. I like the white and brilliant blue, but I probably won't be buying anything until I get my June 26th order!

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  2. heather, glad to hear I am not alone...I have 4 orders still out and about and it is good to know I am not alone.....I am really frustrated.....I refuse to place any more orders no matter how good a deal or how cute the fall stuff is until I get what I have already been charged for but not received:)

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  3. hi everyone. I definitely think j.crew should have kept that code going. This whole thing has been such a fiasco, that it was the very least they could do. They should be doing even more (i.e., gift cards to people who have lost orders/repeat customers who have been impacted by this).

    Overall, their response to this has been pretty poor. I hope they do something more about it.

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  4. I actually ordered items because of the code. Granted I still don't have them. But I buy a lot less when I have to pay shipping. Frankly Jcrew card holders should get free shipping.

    I went to the store and bought an item that still wasn't here yet. I have permission to return the item once it arrives, whenever that may be.

    They really should get on the shipping bandwagon with other retailers.

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  5. I don't think J.Crew should have removed the FREESHIP code...now it really makes it appear as if they offered it only because they KNEW noone could really access the site to use it, and now that it is a little more possible to use the site...the code is gone. I'm sure they lost out on TONS of revenue the past couple of weeks, so now they are trying to make up for it by charging for shipping again. It's really a shame...they appear to believe that they are above reproach when it comes to shoppers spending their money elsewhere, and that they can continue to charge inflated shipping charges and institute Final Sale even in-store, when most retailers are offering shipping deals and HUGE savings and markdowns on their items. I just don't see how that can be a smart move on their part.

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  6. I recently became "cashmere status" as a jcrew credit card member. At first I was excited because when I become "luxe" at BR there were a lot of added benefits that came with it - free shipping on any order, free alterations even on sale items to name a few. I still have not found any real benefit (having to do with savings) with my cashmere status. I feel like jcrew should offer free shipping not only when their website is down but very often!!! Especially for customers who are frequent flyers. In addition, I used to never order anything unless I got free shipping. In fact, I came across this fabulous blog in my quest for a free shipping code. I am grateful for everyone's feedback!!! Keep it coming! :) Anyway - those are my rambles.

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  7. heather and anon: I have a few orders that have seemd to disappear - perhaps to jcrew heaven. don't know. I have ordered the ruffle collar pique polo in navy and the lime green. If I receive it I'll let you know what I think. :)

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  8. I completely agree with everyone, especially with jcrewbug about jcrew card holders. Why don't we automatically get free shipping like at banana? Besides the gift certificates card holders get, I really don't see the benefits to this card. Banana offers both free shipping and benefits, why can't j.crew??? Especially in times like this.

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  9. heather: I had purchased the Ruffle Collar Pique Polo in Black at the store a few weeks ago...it was VERY cute! However, I actually ended up selling it to jcrewjunkie, as I purchased the Small and it fit everywhere but my shoulders (of course). I should have sized up to the Medium, but only to fit my shoulders...it seemed to be true to size everywhere else. I hope this helps...it is SUPERCUTE in person! :)

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  10. J.Crew bug--what does one have to do to get "cashmere" status? Back when I was a BR fan it didn't take much to add up to the "Luxe" membership. If the threshold were the same for J.Crew I would have reached it many times over by now.

    Now that I think about it, they sent me a card quite awhile ago that is silver rather than green. Is that it? I don't remember hearing about any benefits or that it was called "cashmere."

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  11. Good morning:) I placed an order on June 19 for the Double Strand Jeweled Flower Necklace 96997 which was on waitlist at that time. The expected shipping date was July 2. This was placed before the upgrade and I never my order in my account. Well, I just checked my cc account summary and there is a charge on July 11 for approx 146.00, which I assume is my missing necklace. I haven't seen any tracking records on my account or an email either. Will keep you ladies posted on their service record.

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  12. webbysuzy: welcome to my life!

    Call them ASAP and yell at them. They should absolutely send you tracking information and let you know why you were charged.

    I hope you get your necklace.

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  13. If orders that are being placed now are going smoothly (I did one last Friday and got the nicest email today about applying my student discount -- let's see if I actually get my order in a timely manner!) then I don't see why they wouldn't take the code down now.

    That said, everyone with lost orders definitely needs to get some sweet treatment from J.Crew. Free shipping is great, but when your items take weeks and weeks to come, if they ever do, J.Crew really needs to go above and beyond for those people. Has anyone actually gotten a gift card yet (that has been promised one)?

    I don't think J.Crew has handled the website upgrade very well at all. The nicest CSRs in the world can't make up for orders that spontaneously disappear. I wonder if they've lost any loyal customers over this trainwreck.

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  14. hexicon: The silver means Cashmere status. When I got my letter it didn't say what that meant exactly just that I was "updated". I think it means "you spend a lot of money at Jcrew and now everyone will know because you have a silver card." I feel unmasked:)

    Not sure what you need to spend. It didn't say that in my letter either. Sorry, I don't have many answers:(

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  15. I tend to agree with everyone who commented so far: That the FREESHIP offer should have remained awhile longer. It would have definitely been "a positive move" by the company for its customers.

    FabulousFloridaMommy: You raised an interesting point: that they only offered the code when they knew it was very difficult to checkout and hard to take advantage of the offer.

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  16. hexicon: I too just sort of magically got the silver card one day. So it sounds like we are all "cashmere" members without really knowing what it means, or how we got there...:)

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  17. Jcrewbug: You asked about the candace jacket right? Was it on this post or another one?

    Anyway, if you see this, I say its a don't in general. I am just not a huge fan of it over all.

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  18. I placed an order over the telephone this morning and ASKED for free shipping and got it. The order only totalled 59.98. every time I tried to do it online, it wouldnt let me use freeship, and it kept charging me tax ( no tax in PA on clothes or shipping). I used that as my excuse for asking for the free shipping. ASK and you will receive, right?
    on another note, anyone have the amelia blouse/coverup? I really want it, but not for 89.99 unless it's THAT fabu!
    BGD

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  19. I think they might have removed FREESHIP at least in part because they can't handle all the orders, and figure that fewer people will buy now that the code is gone. If fewer people buy, then they will have more time to sort out the madness with all the "lost" orders.


    I still think they should have kept it ;)

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  20. oh, has anyone noticed there are new items picture online, but not available? Such as, what is the top this model is wearing? I hate when they do that!

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  21. blumre: thanks! I'll save my money for something else!

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  22. jcrewbug: I posted this on the other topic after you asked your question...other's have given different opinions on the Candace Jacket. :)

    jcrewbug: The Candace Jacket has gotten great reviews on here...especially the Sweet Orange. I almost purchased it a couple weeks ago in my store, but having a limited amount to spend, I couldn't get it with all the other items I had purchased...but, it is VERY cute on...very "Jackie O" looking. I actually tried it on with a Navy Elizabeth Halter and it was adorable. I was able to wear the Small, even though I have broad shoulders. :) It has been marked down an extra 25% in my store if you decide to call CS to get it. The store number is 407-226-9732 and it's in Orlando. Hope this helps! :)

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  23. Heather: Loving the watson pant though!! Maybe they will fit a little like the madison chinos but a little less tight!

    Could this be a sneak viewing? If it is I like the bottom halt of whatever I am seeing ;)

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  24. Oh yeh...the Candace is a little boxy, but if you pair it with a fitted longer shirt or tank, and a great pair of trouser jeans, skinny jeans, wide-leg pants, or even regular pants it looks great, and still gives you a slimmer silouhuette. :)

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  25. I meant silohuette, not silouhuette. ;)

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  26. An order that I placed on Friday, July 11 has shipped out BEFORE any of my July 4 or 7th orders as well as my June 26 one...still nothing on them.

    If I had a B & M store nearby I would still shop. This online stuff is just REALLY BAD.

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  27. blumre,

    the watson pant looks soo chic! unfortunately, I am 5'1", probably P2 in these pants, and pretty sure those cuffs at the bottom would look very silly on me. cuff make me look even shorter. :(

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  28. oh thats a bummer... Yea you could always have them taken off though, I do that a lot. I find cuffs catch on stuff which is endlessly annoying. Either that or I trip over them (I should get a clumsy award).

    Yea I like them... I have problems with Jcrew khakis in that they often shrink and I am 5'7" and they fit me PERFECTLY in the store and after 1 wash on low heat they sometime shrink :( and look like high waters. So a lot of times I buy the long and have them hemmed.

    However, these seem to also be in the store so maybe I can try them on first. Now there's a concept I can work with!

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  29. FFM: Thanks for your advice. I am having a hard time keeping up with all the blog strings - I must have missed your comment - Sorry! Well the store near me has it in navy and orange in my size. I like the fit - I had tried it on in the navy and then after I left the store I thought maybe I should have tried the orange. Now I need to decide which color. It's a good price and a nice transitional piece.

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  30. I am upset that the discontinued the freeship code. I went to a b&m store this weeekend and there were a few things on my list that they didn't have. I figured, well, I'll just order them when I get home online because they are still offering the freeship code but deep down I knew I should have used the red phone!! grrrr...

    But on a happy note, I scored some great deals! I got a Joelle blouse for only $15! It was the last one and it just happened to be my size! I also got two favorite tanks for $5 each and a few other goodies for dirt cheap! I do wish I would have picked up some more favorite tanks though...

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  31. I am so sick of J. Crew. I ordered the Luxe knit star top in two colors (I couldn't decide which one I liked better) and the ship dates on the website have changed about 4 times since then! I can't even sign in to check on my order status because it keeps telling me my password is too short, even though before the sit went to hell it worked perfectly fine.

    I am not ordering a single thing from the site until EVERY single kink has been worked out.

    On a side note, does anyone know if they switched to shipping through the mail? The tracking number I received was linked to the UPS site, but it was obviously not a UPS tracking number, and the packaged came via the mail.

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  32. I, too, have been eyeing the ruffle collar pique polo. Last week when freeship still worked the total for ordering that shirt would have been $37. Now it's almost $47. I can't decide whether it's worth it. I should have tried the red phone when I was in the b&m store this weekend. Maybe this shirt will be reduced further...or maybe like bgd I should just ASK for the freeship. hmph

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  33. I placed an order last Wednesday morning (over the phone) and I received an email this morning telling me that it had shipped. However, my email (and the order status on their site) state that the tracking info is "n/a." I guess instead of sending false tracking numbers, they're now admitting that they don't have tracking capability. Based on what many have said here, I'm hoping my package comes today.

    I agree that since the website still has many problems, that they should still be offering free shipping, plus some other perks. Two weeks seems too long for problems, especially since Gap, BR,and ON just went through a 12 hour upgrade - they must be doable, so what happened, J Crew?

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  34. Anon 11:16: The PW issue happend to me as well. And I found this could fix the problem. At sign in page, you click on "forgot your password?", enter your email adress, click on "email me a new password". Jcrew will send you a new PW via email. Hope this will help.

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  35. I also had to reset my password this morning, as the site kept saying my login had failed...I had a new password mailed to me, and then went into my personal settings and changed it (again) to one of my own. :)

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  36. math teacher: I placed an order last Wednesday too and just received my e-mail as well. It said the package shipped out on Saturday, but when I had called Friday, the CS rep had said it was already out.

    I guess we both get to play the waiting game :)

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  37. So I am on the phone waiting for CS to check on my June 26 order...waiting time is 16 minutes!!

    For my June 26th order, I have received 3 out of 4 items. The item missing, I was told it was shipping out about 2 weeks ago along with another item. That item came and this last one has not.

    I think the code was a great courtesy--and I wish it still worked! Most of all I hope the site is working great again soon...

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  38. I agree with FFM, I think that they were offering the free shipping code b/c they knew that people would not be able to use it. I have not ordered anything since the website fiasco started, but if they were still offering the code then I might be tempted. P.S. If anyone sees a black San Telmo jacket in a size 2 in their store, please post.
    MJ in VA

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  39. I can't believe how far-reaching the effects of their "upgrade" are! I ordered 3 sale items (which took about 20mins to check out). I finally got a shipping confirmation where the track #s link to UPS and UPS doesn't recognize them as valid and USPS doesn't either.

    I also agree that the perks on the J Crew card are negligible. I only signed up for the initial discount as I was buying the Uptown Tote and didn't want to pay full price. I've seen a couple of gift cards since then and some coupon codes for % off $150 or $175 but that's it. Apparently I'm cashmere now too but I don't think that's gotten me anything. They really should rethink their rewards program criteria and make them transparent.

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  40. Has anyone contacted J.Crew about getting something in return for waiting past the promised 4-7 days for our orders to be shipped? I can't believe how long I have been waiting! J.Crew used to be so fast!

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  41. Update, finally got on the phone with CS. They don't know if my item is going to ship out, already has shipped out, or will never ship out.

    Apparently I haven't been charged yet, so I can "just wait and see if it arrives" or cancel completely and never get the item cause its not in stock at all.

    This is an item I was told had shipped with another item and was given a tracking number for about a week and a half ago--that item showed up, and this one did not.

    Now I may never have Frances blouse! Bummer.

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  42. stephanie: I actually did ask a CS representative if they were doing anything "extra" or special for the customers who don't receive their packages in the 4-7 days, and I was told they weren't doing anything beyond the FREESHIP, which they have now removed...however, IF you are one of the customers who's orders have been delayed, you can call and ask to have Free Shipping and reference your order number that has had all of the issues. It's a pain to always have to call, but if you really want something, you can get free shipping because of the trouble and delay with your order. I guess it's not meant to be for all customers, but is for those who have messed up orders, which must be a large percentage at this point, anyways. :)

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  43. I have given up (!!) waiting on an order I placed in early June which had two waitlisted items. I have called CS, I have emailed...but no result. No one has contacted me to give exact status of the pending items.

    On the matter of the "cashmere" status, I have not seen any additional perks. At the very least, I would have expected "free shipping" on all our orders. Although I was told of preferential treatment, I have not seen any. Why even bother classifying status if it means nothing.

    I'm just venting because of my pending order...sorry....

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  44. FINAL SALE + FREE SHIPPING
    w/ $150 purchase

    Code: MUSTSHOP

    3 days only

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  45. Thanks for posting that code , Daniel! =)

    But IMHO, J.Crew shouldn't be giving out codes knowing that their online store is functioning (or mal-functioning, for THAT matter) the way it is. =(

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  46. I just called CS, waited about 10 minutes. One of my items was cancelled :(. They said the other had shipped, but I still have not received it. CS rep said they would take the S+H charge off the order, and I told them I would wait it out a bit longer and call back if I had not received the other item in a few days. The item that was cancelled was in stock when I ordered it, and up until yesterday, my order status online for that item was listed as "open." :(

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  47. heather: I have the ruffle collar pique polo and find it a very feminine alternative to the traditional polo. The fit is comfortable (i.e. it is not fitted like the Parisian polo is). I highly recommend it!

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  48. jcrewbug: What is the difference between the "j crew preferred" and the "j crew cashmere" status? Just wondering. I never read those papers that come with my credit cards, and maybe I should. I just never found the perks J Crew offers interesting enough to "read on" if you know what I mean. My first card was green and my second one silver (with a higher credit limit). Other than color change nothing very impressive.

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  49. jcrewbug: I have the Candace in the sweet orange and love it. I paired it with a white tank and british khaki chino shorts the other night and got lots of compliments. I wear J Crew british khaki chinos in both 3" and 5" lengths because they go so well with many of the items I buy!

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  50. Well, my order came today - the Lisa dress. I absolutely love it! It will be perfect with a tank under it for school. The kids always think I'm so dressed up and I feel like I'm wearing a night gown. I just love J Crew's knit dresses!

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  51. I CANT BELIEVE IT

    THEY sent me the feather weight merino sweater for 69.50 and not the sale price I was supposed to receive it at of $25. Since i ordered it back in February!

    I am now waiting on the line for a CS rep and I am so tempted to rip them a new one. They better call the store and get this refund issued immediately. If I have to tell this story to one more CS rep I will kill someone.

    I have only called everyday and then they finally performed a find it now, guaranteed i would get it for the correct sale price and it comes with a receipt that doesn't reflect what they told me! SO MAD

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  52. Just got an email for free shipping on $100 or more with code SHOPNOW

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  53. Alexis - Consumerist just posted an article about J. Crew's new website. It's pretty scathing.

    http://consumerist.com/tag/j-crew/?i=5024947&t=jcrews-new-website-does-everything-except-fulfill-orders-properly

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  54. I used to get those e-mails with codes... why did they stop sending them to me??

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  55. jcrewjunkie: Thanks for your advice about the Candace! I honestly have no clue about the difference between status ids - they might be the same. All I know if I got a letter with my new silver card indicating I was now cashmere status. It listed the benefits like $25 for every $500 spent, etc. But these benefits seemed no different than what I had with my green card. My credit limit also increased so maybe this is the difference.

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  56. surfside, I am having the same issues as the article states.....I have several orders......before upgrade and after...haven't seen anything and CS has been no help...either in person or through emails....this could really pose a problem for JCrew....I think they are in trouble...Tomorrow is day 10 for me and no packages in site......

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  57. MUSTSHOP and SHOPNOW are the codes. No thank you, JCrew. I am not interested in any more messed up/missing orders...

    I really have more important things to do in life than track down packages...

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  58. Surfside: Any chance you emailed that to J.Crew? If not, then I will...maybe we all should. They need to know what is being said about them, if they don't already know...but then, how can they NOT know? The whole thing is beyond absurd at this point...I'm tired of being patient with them. Someone needs to get into that warehouse and get the packages shipped out correctly...it's NOT that difficult, honestly!

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  59. What this all amounts too...as soon as JCrew realized there was a problem of this magnitude they should have shut down the website completely...instead they just kept plugging along and trying to make money and now, the consumer is suffering--- we got sucked into the free shipping code gimmick.

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  60. I just found this on the net: J.Crew Group to Present at Oppenheimer 8th Annual Consumer Growth and Gaming, Lodging & Leisure Conference. And I looked up the Oppenheimer 8th Annual Consumer Growth and Gaming, Lodging & Leisure Conference.

    Apparently, it will give the participants of the conference the "opportunity to assess the state of the consumer and what the constantly changing economic dynamics will mean for consumer stocks in the second half of 2008 and beyond".

    Hmmm....I wonder if Mr. Drexler will mention current happenings re: the fiasco that is their online upgrade...and I just find it funny that it says that the presentation will be streamed live on their website.

    Yeah, good luck with that. LOL.

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  61. I've emailed J. Crew the article with a plea to get someone in charge who knows what they're doing. Even if my grad school budget can't afford some of their clothes, I still want to get back to dishing about the clothes instead of griping about the website fiasco!

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  62. Ok Well I called and I spoke to a manager who informed me that I was actually charged twice. OH fun! Once on a gift card and once on my Jcrew card. THIS IS RIDICULOUS. She is refunding me the full price of the sweater and sending me a gift card for the full price of the sweater and letting me keep the sweater for free.

    I hope the refunds actually go through because this is outrageous. Charging customers twice at the full price when they were supposed to be offered the sale price?!? I have never heard of such a thing.

    The manager I spoke to was very sweet and nice and I must say she handled it beautifully. (Thank you Melanie. But this should have never happened in the first place!

    I still need to decompress because I am fuming, as in I am sure my coworkers can see smoke!

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  63. Blumre...the same thing happened to me! They charged my cc for an order that I used a gift card for. I was also fuming! I was on hold and transferred back and forth for 30 minutes!

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  64. I just got my order via USPS Priority Mail. I ordered on 7/1, I can't recall when it shipped but the date on my receipt is 7/7. My order history indicates that it should have been receveived by 7/9.... Also the tracking number on the package is different than the one in my order history (which, as I think I mentioned, links to the UPS site not USPS). Everything in the package appears to be correct.

    Even though they suck right now I just wanted to say that I'm THRILLED that I found this blog. I thought I was the only one who was this addicted to J Crew!

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  65. Wow Cori that sucks. I am glad they didnt do that to me. The manager called me right back and issued everything on the phone. Their system must be screwy again today... the hold time to get to a CS rep was about 10 minutes.

    Dear J.Crew,

    I am a preppy person and the inner upper east sider/upper west sider (divorced parents) loves your clothes!! Please get your act together so I can start buying again with confidence.

    Sincerely,
    girl with the popped collar and pearls.

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  66. I am beginning to think I may never get my order placed on 7.5 using FREESHIP code. I got shipping confirmation on 7.10 that the item shipped 7.9. Still not here. UPS tracking says "billing info received" like so many of you have reported.
    I placed a 2nd order on 7.11. Got a shipping confirmation but with no tracking info. SO aggravating.

    I went to the store in Metairie, LA (the only one in the state!) yesterday and they had tons of sale stuff all at 25% off but no returns. A lady in there was having a fit because they wouldn't take back stuff she had purchased two days before. Apparently, she did not notice the new policy and bought a lot of stuff planning to try it on at home and then found out she couldn't return it. Yikes.
    On a positive note, I did purchase the following items:
    - Flowy Bateau Dress, Navy M $45
    They had all sizes and colors in this one.
    - Chiffon Trim Tissue Tank, White M $19
    They had all sizes and colors in this as well.
    - Gathered Summer Jersey Dress, Bright Blue M $22.50
    Lots of these left as well.
    - Patchwork Madras Mia Dress, 10 $22.50
    They had sizes 0,2,4,10 available. I find this dress runs small.
    I also tried on the Antonia Linen Dress and I found it runs small as well. Super cute on though, but not on sale ... yet!

    The CS person said they don't know when the 25% off will end, but if he had to guess, he would say after next weekend because they are getting their fall stuff in. It is 95 degrees here. No one will be buying fall stuff, so hopefully I will be able to snag some deals on that merchandise when it eventaully goes on sale! I usually cannot rationalize buying anything full price anymore!

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  67. I was thinking again about the Final Sale on in-store items and about my last visit to J.Crew...even though I was able to try the clothes on, it was done in a hurry, trying to rush before my 4 boys became too restless, and the baby started crying. This type of situation is really not healthy for good decision making, so I often end up returning items that just don't work out once I get them home and can truly "examine" how well they fit. The fact that I am being "pushed" into a spur of the moment decision on an item I am NOT allowed to return is really very upsetting and uncalled for. Shopping should be a fun, enjoyable, anxiety-free event...not one that causes stress and hurried decision making.

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  68. I completely agree FFM. I wish they would just discontinue their final sale policy - in stores and on the web. It's really ridiculous, especially in light of their new return policy (30 days or store credit), so they aren't going to run into people keeping things for ages and returning them anymore as I'm sure they used to.

    Whenever I go into a store, I always try to try everything on that intrigues me and try to remember the sizes just in case it ever goes on final sale! Not the best strategy, especially as everything online isn't in the stores, but the only one I can think of!

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  69. FFM: I totally agree! I have been shopping the sales elsewhere for that reason ... final sale is just too stressful. I am also not ordering from the website until all this junk is worked out, and after that, and I am no longer ordering final sale items from the website unless I have already tried them on. I have come to the conclusion that final sale is just smarmy and it's DEFINITELY not worth all this trouble.

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  70. I actually like the final sale. I dont mind trying things on and remembering the sizes for when they go on sale and then snatching them up for 20 bucks or sometimes even less. (Got a great pair of wool plaid Bermudas last fall for 9.99). I do that in other stores too and I think, "hmm I will wait on this til it goes on sale." If I am still thinking about it a month or two later, I know I actually want it.

    That said I know a lot of other stores who have return policies that are much stricter than JCrew's and I dont mind theirs at all.

    However, final sale on items that are catalog/jcrew.com only is idiotic and stupid! I can't try it on to figure it out.

    In store, final sale is fine. By mail should and could really stop. People just return stuff anyway for store credit so J crew isnt making nay money off of it.

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  71. surfside: thank you for that link.

    all i can say at this point is that i won't be buying ANYTHING online from them for a while. i just don't trust the new system. not even a free ship on any amount coupon will make me want to order online right now. they still can't even get their act together with the new website anyway...too many $null's, items with no size/color info, etc. if they can't even fix those simple things there's no way i'm going to trust them with my credit card.

    after reading all these stories i decided to check my cc just to make sure their new system didn't accidentally charge me for something i didn't buy (i haven't placed an order since before the web change). everything's ok with my cc but it seems like everyone should be checking their charges at this point. this stinks! i hope everyone with order/cc issues gets them resolved quickly :)

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  72. I am afraid my Sea Glass Piper Tank isn't coming. I ordered it 2 weeks ago, got shipping confirmation 1 week ago, and the tracking number still doesn't work. I am very upset, because I was really looking forward to it :(


    I am going to check my cc right now and give CS a call.

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  73. What's the deal now?...Seems that I can't sign in to my account. Shows "execution failed" whatever that means! I tried "forgot password" to try to reset password...but again - same failed msg.

    Are things getting better or worse?

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  74. What I am worried about is some merchandise I returned from the Summer Sale. J.Crew still hasn't credited my card and I'm worried that since they were probably going to credit it around the time of the website changover that now it's never going to happen. Anyone else experiencing delays with returned merchandise?

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  75. I am really "freaked out" by all the comments on JCrew's shipping, charging, lost orders, etc. I have several orders out and missing....could care less about their fall line....this company is in trouble.....

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  76. While I have one of the worse stories of people who have written on this blog I would like to ask people to have a little charity in their hearts and remember that JCrew is trying.

    Please do not take this out on a CS rep. They are doing the best they can and are pretty stressed out.

    I have faith that JCrew will figure out how to right all of your issues. It may just take time. I encourage you all to keep calling and checking. Write your e-mails and be vocal, after all this is your hard earned money that you have spent with them.

    I wish everyone good luck with your orders and issues. To close, I bet in a few weeks JCrew will be back to its good old self (probably with a tackier website, but that life) and I am looking forward to shopping there this fall.

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  77. Alexis,
    I just got email from J Crew free shipping on orders over $150 code MUSTSHOP, valid through Wednesday

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  78. It's so frustrating that when you place a final sale item in your shopping cart it isn't listed as final sale. Of course when you actually receive the item in the mail it's written all over your receipt like a scarlet letter, stickers marking things "final sale" all over the package....
    Frustrating. Sometimes I shop directly through google links (often with items linked here!) and am not browsing the "final sale" section per-say. When I put that item in my cart it should tell me it's final sale, but it doesn't. UGH. Annoying.

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  79. I am personally very tired of being "patient" in regards to my order placed PRE-UPGRADE. I have still not received the TWO items I wanted the MOST, and noone at J.Crew knows where they are. Even the Gift Card I was given due to their fiasco with my order shows that it has NOT shipped either, and THAT was issued on 7/2. I know the CS reps are not at fault, and do not deserve to have anyone's anger or frustration taken out on them...I do think however, that someone there needs to get their act together QUICKLY and repair the damage this UPGRADE has done, not only to J.Crew's reputation, but also to it's customers trust and loyalty. The rep I spoke to today has put a "tracer" on my orders, and continued to apologize and say that J.Crew offers unique, quality items and she hopes I will continue to purchase from them. I said I agree that the clothes are unique and the quality is good, but that really doesn't matter if you never receive them, now does it? I'm tired of waiting on UPS or USPS or FedEx to bring my packages...I am beginning to think they never even got "bagged" or they were sent to someone else. I'm really annoyed.

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  80. I emailed J Crew about my price adjustment and heard back from them today. I was told that my cc should reflect the credit within 72 hours and that if it hasn't to call or email again. I do feel like they're trying - unfortunately, the system that cs has to work with has problems. Remember, it's not the fault of the cs that we all talk to (although rude or uncaring behavior from them is unacceptable). Just keep calling or emailing about the credits and lost orders. How much longer can they deal with this? And, is free shipping on $150 suppose to make us feel better? I'd much rather shop in the b&m, it would just be nice if they carried everything that was online.

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  81. I'm sick of hearing of my pre-upgrade and post-upgrade orders (most coveted items) being short-shipped. I'm even sicker of finding out that my orders have been delivered to someone else, and that UPS or Fedex is doing yet another tracer for the missing package. I'm furious that I'm been charged THREE times for a package that got sent to the wrong address! I'm over-meticulous checking my credit card movements, but those who don't, watch out for being swindled out of your money by J.Crew - my erstwhile favorite clothier.

    FFM: On a positive note, I got my Tulip flame jacket today and love it!! The one-size down fits me better actually. Other than that it looks like another week of frustrating wait.

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  82. math teacher: I'm waiting for my Lisa dress. What color is yours, and do you find it low cut? I didn't get a chance to try it in the store.

    I think it's a good idea - as someone suggested - to call and make sure all the price adjustments are followed through instead of just being noted in the order details without an proper action.

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  83. I just called CS to find out why I still had not been credited for a return I made in-store on 7/3. It turns out that the return had somehow been canceled and now has to be resubmitted, which will take another few days! Unbelievable! When I made the return for the online purchase, the associates took forever processing the return and I worried whether they even did it properly. Apparently not. The CS on the phone couldn't even attempt to provide an explanation for the cancellation either! UGH!

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  84. vivian: I got the navy dress, and it is too low cut for school (especially high school :)). I don't wear a lot of low tops, so I will probably always wear it with a tank/camisole. My store didn't have it, so I had to guess at my size. CS helped over the phone, but it was still a guess. I have a hard time with their knit, I usually go with a large (due to my chest and broad shoulders). And, I'm glad I did. It's probably a little big on the bottom and the arm holes are a little big, but I couldn't have worn a medium because of the empire waist. I'm sure it would have hit across the chest instead of below, which is not a good look! :) Anyway, a long paragraph to say that I like it, and since I'm going to wear something underneath, the arm holes don't bother me.

    Do we think that all of these credit problems are due to the new system? What on earth were they thinking? They could lose a lot of business now and in the future, if they're not careful. I can imagine that this blog represents only a small number of customers with problems.

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  85. Math teacher: Thanks for the input! Wearing a tank/camisole sounds like a great idea. I'm in love with my dark slate bateau dress and am still considering getting the strawberry -- but after all this madness has settled. I just cannot understand how a company of J.Crew's size can botch this upgrade up so badly.

    Have you received your Fiona jacket in papaya? I'm sure you will love it!

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  86. vivian: I haven't received the fiona jacket yet, but hopefully it will come soon. She told me 4-7 days, and today is only day 3. I loved the bateau dress, but it didn't work on me. The medium was too tight across the chest and the large was WAY too big on the waist. Oh well, I'll just stick to their empire waist knit dresses. (I have the soft knit gallery dress from last fall/winter that I ADORE and had to buy a large in it as well.)

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  87. I still think they should just shut down the website until it is fixed, much like old navy did. Gap even put out a discount code for when their website came back up again.

    As for final sale, I don't mind buying final sale in the store where one can try on the item, but there are some things only available in the catalog or online which should not be final sale. Shoes should never be final sale either. At least with clothes if you really like the item, you can get it tailored. You can't tailor shoes to fit.

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  88. Just another word on the Candace jacket. I ordered it in the orange--a big step for me!--and I've had tons of compilments on it. I wore it with skinny black pants and ballet slippers. There was another sweater last winter--might have been Alice?--that I got in black merino and also like quite a lot.

    According to the site, my super 120 sleeveless dress has shipped even though they said they didn't have my size. Now to see when the correction to the $49.99 sale price in the B&M store goes through.

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  89. Jliz: That is awful! And the Frances Blouse is so pretty too!

    Mom-NYC: I can understand your venting. You have every right to be upset about an order you placed last month! That is really awful.

    Heather: That is another awful story. I had a similar experience where the item that was in stock and ready to go, had its status changed thanks to the new website. Maybe JCrew will do a "we will find it for you" if you ask. :)

    Daniel & Yogichicki & Anonymous at 5:42 PM: Thanks for the code. :)

    Blumre: That is outrageous to be charaged twice! :(

    Surfside: Thanks for the Consumerist link- I checked it out and its spot on. I like the two responses from JCrew reps who are shocked by Kim's experience. Clearly they haven't read this blog and seen that its not just Kim who has those issues. :)

    Anonymous at 2:24 PM: Well said! I agree with everything you wrote. :)

    Boston_brit: Welcome aboard! We love meeting new J.Crew Aficionadas! :)

    Stephanie: I am in a similar position- I am just checking my credit card account daily to see if they credited me back. It's awful.

    FabulousFloridaMommy: I agree completely with your comment at 5:58 PM. There is a level of patience that many of us have shown, but at this point Crew just needs to get the "job done".

    Vivian: Orders being shipped to the wrong address is terrible! :(

    Anonymous at 6:14 PM: I am worried about a return I made in store last week too. It hasn't been credited to me yet (when it should have by now.) I thought returning it to the store would be better than than via mail- but I guess I was wrong! :(

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  90. Thanks for all the comments re: the candace jacket. I have one on hold at my local jcrew and plan on picking it up in the AM! And thanks for the great outfit ideas! I'm all set!

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  91. I have never posted but have followed this blog closely particularly after the GIANT MESS called an "update". I just got off the phone with CS who could not tell me why my cc was not credited back for my returns that UPS confirms was delivered on 6.25. They told me to call back after 7.25 if I still don't see it. I was obviously furious at having to wait twice the typical time for a credit.

    They told me that for some reason one of the items was credited in the form of a gift card instead! Granted the amount was only about $25 for this item but they apologized for the confusion and assured me they would manually credit back my card and since they can't stop the gift card from being processed, they would make sure that the money on that would be wiped out so that if/when I received the gc, it would not work! Can you believe the NERVE!

    I have been a loyal J Crew customer for many years and have spent a ton of money there since I shop almost exclusively with them and they have the nerve to tell me they are going to erase a gift card that is coming to me by THEIR mistake!

    I supposedly already have the "apology" gift card coming but I doubt I'll ever see that one either. I have always been kind to the CS reps and more than patient with all this. They have always been a cut above the rest but this to me, is shocking! I don't think I will be shopping there for awhile now...That Fall line better be a doosy.

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  92. Alexis, I would definitely call to make certain that the credit has been processed. I called a few days ago, and the CS said that the adjustment had been made and should show on my account within the next few days. Since I still hadn't seen it today, I called again only to hear that the adjustment was cancelled! It's ridiculous that we have to follow-up again and again to ensure that we receive the proper credits!

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  93. Need help from you financial wizs!! I always pay my CC bills in full each month so I don't know what to do this time. My CC statement will be out this week. It will say I owe $5,000. In reality, I have $3,000 in pending returns from J.Crew. They are taking such a long time processing my refunds. Must I pay $5,000 in full in order to avoid interest charges? If I do that, my next statement will show I have a credit balance of $2,000. Why let my money sit in my credit card account?

    Can I get my CC company to write me a check for the balance? Or should I wait till the refunds post, and pay what I really owe ($2,000) despite the $5,000 bill? Will there be penalties?

    It sounds confusing, I know! Please help.

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  94. Sorry, got the numbers wrong. Here is it again:

    Need help from you financial wizs!! I always pay my CC bills in full each month so I don't know what to do this time. My CC statement will be out this week. It will say I owe $5,000. In reality, I have $3,000 in pending returns from J.Crew. They are taking such a long time processing my refunds. Must I pay $5,000 in full in order to avoid interest charges? If I do that, my next statement will show I have a credit balance of $3,000. Why let my money sit in my credit card account?

    Can I get my CC company to write me a check for the balance? Or should I wait till the refunds post, and pay what I really owe ($2,000) despite the $5,000 bill? Will there be penalties?

    It sounds confusing, I know! Please help.

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  95. Ok, I will just admit it. I DO return FS items that don't fit me. I just enclose a note that says they can either refund my CC or they can send a Gift Card, but that I will not pay for merchandise that doesn't fit. I have never had a problem with it. I don't do it often, but I will not spend hard earned money on items that I will never use.

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  96. Liv, I've had something similar happen to me. In my experience, they will refund you any credits that appear on your card.

    To me, it seems like they'd have to. It's your money, not theirs, it's not like they can keep it.

    Good luck!

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  97. liv: My husband and I were just talking about that very thing. I'm not a wiz by any stretch but I would just pay what I owed. You can call J Crew's cs and they may manually credit you back if you have order numbers and item numbers, etc. handy.

    When the rep heard how irrate I was, she said she could do that if it was "acceptable" to me...Good Luck!

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  98. Anonymous at 10PM: I am definitely calling back today if I don't see the credit. I am happy I saved the receipt (since I normally shred them by now). :)

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  99. Hey All-

    So I just freaked. They charged me 25.49 yesterday. Well the charge was because they hadn't charged me yet for Wellies that shipped out and I received last week!

    So Just check your statements. Apparently everything is delayed. But the CS rep did a great job and was quick. I also spoke to manager who was so informed and nice. I can't praise the CS reps enough they have really had a tough couple of weeks.

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Dear J.Crew Aficionadas & Aficionados: Please feel free (and encouraged) to share your thoughts and opinions. :) However, please note that this is still a personal blog. So comments that are considered inappropriate (e.g. obscene, racist, homophobic, personal attacks, rude, and just plain mean) will be removed.

And now back to J.Crew! :)