Many of us J.Crew Aficionadas (including myself) have wondered what a Personal Shopper (aka Client Specialist) from J.Crew offers its clients. Fortunately for us, Blumre was kind enough to share her experience with her J.Crew Personal Shopper. The following italicized text is a direct quote of her comment:
First of all everyone should know the "request a personal shopper" online isn't working (yet another feature of the site that isn't "up and running"). I would call in and request to speak with one. Each personal shopper (PS) has their own phone extension and e-mail address. The main line used to call PSs is (800) 205-3877. Personally, I have not used an in-store PS but I would imagine they are just as good, if not better because then they can actually see you so they know what will and wont work on your body.
Basically, its the same as calling in to talk to a CS Rep but without the wait time. They can suggest outfits for occasions, tell you how different garments fit, order for you and you can e-mail or call them on an as-needed basis. PSs also seem to have miraculous powers when it comes to making orders actually arrive and billing customers correctly (three cheers for that!).
I think technically PS's are supposed to be used for events like weddings, or that was their original purpose anyway. However, I know other people have used them to just order sweaters or whatever they need. Malanie, a manger, recommended I work with one because I wanted to be able to order securely even though the clothes I needed weren't for an "event." She said it was the most secure way to order until their system was running again. I am thrilled I took her recommendation.
I have worked with Tammy before (I didn't get her last name, but I have her phone number) she got a dress to me in 3 business days flat (too bad its a little too big. I might keep it and have it taken in, I haven't decided). I am working with Rachel Grey right now and I am debating buying the Domino Skirt (I tried the 6 on in the store and it was too big, I need the 4). I think it could be useful and fun. And I could still wear it in the fall too. Rachel is amazing and so is Tammy.
Overall, I must say I have been truly pleased with my PS experience at J.Crew and if you want to order right now and have a guarentee that your package will arrive I think its the best option other than hoofing it down to the warehouse.
Jacquie in the post "Thanks for the Email J.Crew!" also shared her experience with a J.Crew personal shopper: They can make your shopping experience much smoother. I have one guy that I've been a client of for 8 years. He's gotten me items shipped overnight, for free. Found items that seem to be sold out, put collections together and mailed them to me (sight unseen and I just returned what I didn't like), they can call CS and price match w/in-store discounts at the red phone.
I have to admit, after reading these reviews I am strongly considering contacting J.Crew for a Personal Shopper. It sounds like a great service to use right now as ordering online still has some issues.
What do you think of J.Crew's Personal Shopper service? What are your experiences with the service (if you have used it)? After reading these reviews, would you try a personal shopper?
P.S. A big "thanks!" to Blumre & Jacquie who shared with us! We really appreciate knowing more about the service. :)