Wednesday, July 30, 2008

J.Crew Admits {Some} Mistakes

I have to say I am pleasantly surprised to see this. In a way, I feel it's about time they were more honest with their customers about their system upgrade situation. :)

What do you think of their message? Does it make you feel more confident in the firm? Is their notice too late for you to return to J.Crew?

428 comments:

  1. Well, the sentiment is nice, but it's about a month too late. It would also mean more to me if it were accompanied by something tangible, like say free shipping for the month of August or something. I think we all know that mistakes (too many, ha!) were made - now what are you going to do about it besides asking us to be patient? I'm also concerned that this means that the website is nowhere near fixed yet.

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  2. I actually got this as an email too today....is it supposed to make us feel better??? ahh, no.

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  3. Just got this in an e-mail as well (subject line: "With our apologies..."). What would make me feel better is receiving the merchandise I ordered and paid for, no excuses. Already responded to this (kinda lengthy) in the J.Crew Website Down Again post. :)

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  4. Stop apologizing and just fix it...apologies won't deliver my Joelle Blouse and Kelly Jackets...I am tired of hearing "sorry"...

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  5. see? they can't even get it together to email all their customers! for a company of this size, this is kind of sad!

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  6. Too little, too late. Just get it together!

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  7. I agree that this is a little late. I have yet to get an email about it, or a lot of other things. I did however, finally receive my fall look book with my reward card yesterday. I do believe I will wait for a while before using it though. Come J Crew, get it together!

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  8. Ladies - I totally apologize for this very long post. However, I thought the message on the website this morning was surprising due to the e-mails you will see below. I sent an e-mail directly to Mickey last evening. Received a reply this morning, and then that message is on the website.

    Dear Mr. Drexler,

    My name is Jennifer Brakenwagen and I am a pretty good J. Crew customer. The style and service offered at J. Crew is beyond amazing, and my last year as a frequent shopper has been profitable for your company and beneficial to my wardrobe. '

    However, I am writing right now to tell you of my dismay with your recent updates, upgrades and changes. First of all, I like change. Love that you now have a zoom feature and that there is a size search within the sale section. Other than that, these alterations have been a fiasco. Your wonderful customer service reps have been left to deal with the fall-out from the mishandled upgrades and they have so much less information than usual. Just last night I called to find out when a bracelet from the Look Book would be available, they had NO information. When I called a local store today it was in stock? That is just so unfair to your phone reps. I talked to three different people who were all willing to help, just not able.

    I am writing now because I recently found a blog called J Crew Aficionada and realized that others have shared my frustration and are planning on spending less than usual. A problem that probably reached critical mass within your organization about 20 days ago has now become a nightmare for your consumers. I personally saved about $500 or more by not having the sale items updates daily at 6:45AM. Hopefully, this news is as disappointing to you as it was thrilling for my husband.

    My hope is that this e-mail spurs you to action on two fronts. Please do something to boost the morale of your poor phone reps. They have had a rough month of it from the public, I am sure, and need it. Second, we, the customers, want to hear from you regarding the expected dates of solutions for these problems. Erica on the phone and a message on the website is no longer enough. Please speak to your customers about when we can expect our service to return to previous levels.

    Hoping to continue our mutually beneficial relationship.

    Thank You, Jennifer

    His Reply came via Blackberry at 5:28 this morning:

    Hi And thanks for taking the time to send your email-i am totally aware of and living with "24/7"-and totally sorry and embarrassed-we clearly did not anticipate the extent of the issues we are having-i'd like to say will be "fixed" sooner than later-doing what needs to be done now and hope you'll see some signs of imoprovement day by day-here if you need anything-
    Mickey

    He also sent his phone number.

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  9. I'm feeling some minor goodwill toward J. Crew right now because for once, I actually had a good customer service experience. When I called to ask why they were sending me a gift card rather than the refund I had requested, the woman on the other end of the line said the reason was because my return had been on the threshold of 60 days. When I pointed out that the email I received informing me of the gift card was dated within 60 days of the original invoice (not even including the weeks it took to ship), she invalidated the gift card and initiated an actual refund. So yay.

    I also used the opportunity to vent about not living near a store, and therefore not being able to try things on, and therefore having to order things blind, and therefore having to return things, and therefore being tired of the shipping expense of trial and error because J. Crew doesn't size consistently enough, and therefore not wanting a gift card because I wasn't going to keep doing this unless they changed their shipping policies.

    She listened patiently. She also gave me a good laugh when she acknowledged J. Crew had been having a ton of computer glitches, including having one order process with a shipping fee of $18,000. Glad I wasn't that person!

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  10. Totally agree that this would have been an appropriate email weeks ago - maybe these "bumps along the way" were just brought to Millard and Tracy's attention on Tuesday.

    Beyond their apology, you would hope that they could consistently offer a further discount on the sale items, have the discounts/markdowns between the stores and internet match and treat customers equally who have had their orders botched (some posters have received an apology, some a gift card and some free shipping).

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  11. A computer glitch caused an $18,000 shipping fee? Sure hope they caught that one before the charge went through!

    While I appreciate the fact that he is finally acknowledging the problems, it is a little too late. And, an apology is ALL you're offering? Maybe if you were my friend and had only been ignoring my calls/emails, an apology would do it. But, this is a retail business that has screwed people up financially (and emotionally). So, something more substantial would be nice.

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  12. I would be curious to see the financial reports for J.Crew for the period of the website update. I wonder how much money they've lost.

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  13. I've already heard many times of sorry and patience from Jcrew over email and their CS. But without much improvement over one month and no compensation (extra off or free shipping), what's the point. As I always hear: If apologies can solve everything, why do we need police and courts?

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  14. I got two emails today, this one and an order cancellation. blah.

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  15. I ordered some jeans almost a month ago, was billed for them three weeks ago, and have received NOTHING - no jeans, no refund, nothing. I patiently waited ten business days from the shipping notification to get a tracer, and at that point the CS rep gave me some lip because I had paid for the jeans with a gift card (not "real" money) -- I only had the stupid gift card in the first place because they issued it to refund me for something else!!

    I'm so incredibly frustrated right now that a belated apology does absolutely nothing for me.

    On the bright side, I received a shipping notification for my Joelle blouse -- the third time I ordered it. FFM (and anyone else), I think that if you order the item you're trying to get by itself, the warehouse might be more likely to send it, since they can just leave it out of an order containing other items, but if it's by itself they have to send you SOMETHING. At least, that's how I'm interpreting the situation. I called and asked for a shipping adjustment and a price adjustment since I had to order the blouse THREE times in order to get it - they agreed to do the adjustment but it hasn't been posted yet. We'll see...

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  16. I didn't get the email either. We had an order come that was missing an item and when I finally got through by phone (my daughter and I took shifts waiting for customer service) she asked me which item didn't ship. Had no idea and I later realized that a dishonest person could have named the most expensive one. They were clueless.

    How about doing something about shipping? I placed a big order yesterday at Banana Republic and free shipping there always, of course. I wish Crew luck They are in a mess. Wouldn't it be something if they just pulled a "Bennigan's."

    I love their stuff but never shop in the store. Just too snotty, whether in Frontenac, Mo., Flatirons in Boulder, Chicago or New York. Never fun.

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  17. I just received the email at 8:24am...

    jenn_brak: Good job on the email...I was also planning to send one off to him today, not even knowing they were going to send out this email...think I will still send one...if you would consider disclosing the phone number to me, I would greatly appreciate it...my email is:

    fabulousfloridamommy@cfl.rr.com

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  18. FFM: Not sure if you've seen this - the starlet jacket is now reduced to $119.

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  19. If you can get 40% or 50% off, it'd be a fab deal!

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  20. Just wanted to let everyone know, the EXTRA20 code is still working this morning!

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  21. vivian: No, I hadn't seen it...I didn't even bother to check on anything this morning...that price is ALOT better, but I am just so SCARED to place another order...this sucks...I know there will be tons of sale stuff I would like to purchase, especially since I have the Gift Cards, but I am reluctant because of the miserable month and a half I just spent dealing with their fiascos...UGH!!!

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  22. This is IT, but Susie Schwartz (Glamour editor) was just on GMA wearing the Elizabeth halter in navy! :)

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  23. Vivian: The extra 40% or 50% would make it a FABULOUS deal...what would you do?

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  24. jenn_brak - Don't apologize for the long post. That was great!

    I admit I was up until midnite waiting to see if there would be an extra 30% off or something. Do they even post the promos on the website anymore? Anyway, I was up and saw the message on the website. I was pleasantly surprised. I am not surprised, however, that they are not publicly offering free shipping. As we all know -- they cannot get out the merchandise that has been ordered. I called on the phone and the rep said there *might* be an addt'l percentage off this weekend. But I couldn't tell if she was hinting or simply guessing. She *did* say that with everything that's going on you can ask for free shipping and probably get it. I guess that's worth a try even though you might not get your order (bitter laugh).

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  25. I meant OT, not IT.

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  26. FMM: I'm returning my starlet (I paid $109) but even with new reduced prices I'll give this a miss - even with 50%. It just doesn't work for me.

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  27. Thankfully I have not had the experience many of you had this last month since I didn't order anything, but this e-mail doesn't make me feel any better. I'd like to see dates of when we can expect the situation to improve and something more substantial (like the free shipping another poster mentioned).
    I am impressed, though, that Mickey Drexler took the time to e-mail jenn_brak personally.

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  28. Thanks for the honest opinion Vivian! :) Think I will pass...I haven't had any luck on getting my items, so I am definitely leary of purchasing anything...if they have an extra % off this weekend online I will be completely tormented by the desire to order...sigh...so depressing...

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  29. Ha, the optical print jacket is now reduced too. Or did I miss it earlier. $119. Any new thoughts on it? I know Alexis did a review of it a few weeks ago. I haven't seen it in my store (which has sent back all the summer/sale stuff last week).

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  30. Anyone know why in-store discounts (40 - 50%) aren't matched on the website? My "local" store is almost an hour away and they rarely have in-stock clothing in my size.

    Last night, I had a CS rep tell me that they thought their new system would get better but likely would never move as quickly as the previous system - I guess that means calls will continue to take longer . . .

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  31. FFM: Are you going on your "solo" shopping jaunt this weekend?

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  32. Looks like new stuff has been added to the sale section - Giverny bateau top, tortoiseshell flats, sea glass gown...so darn tempting.

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  33. They have added some new things - why can't they be things I want? Actually, it's probably a good thing. I will continue to wait.

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  34. I agree with everyone here - I think this message (which I got in email, I can't get on the site right now, it's down for me) is too little too late. I really truly wonder what took Drexler so long, but am impressed he emailed jen_brak.

    Also, why no "reward" for putting up with all this - extra 30% off (just a hint :) all purchases would be fab. My guess is that they don't want to do it right now because the website is so volatile. But that's giving them the benefit of the doubt.

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  35. Ditto the very first comment. Too little, too late. SOME sort of discount (or at LEAST free shipping on all orders) would have been nice.

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  36. 1, I didn't get an e-mail
    2, Jenn that was a lovely e-mail. I laughed at the line about your husband

    3. I would have liked the apology more if I had actually gotten the e-mail but since they seem to be refusing to put me on their e-mail list then I am still grumpy.

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  37. I agree, too little too late. I was looking over my JCrew Card bill this morning and I have (shockingly) spent well over $2000 (online and in the b&m) and I never received the e-mail, which makes me even more upset. Clearly, I am a die hard good customer, and I have had MANY of my orders get messed up but apparently not enough to receive the email. Am I being immature???

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  38. I agree with many. I have heard someone said thay a real apology involved three parts: admit the mistake, offer the apology, and ask what s/he can do to make things better. Obviously, jcrew doesn't understand how to apologize in a genuinly way.

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  39. Blumre - The problems with receiving J Crew e-mails are likely not with J. Crew, but with your e-mail service provider. Try adding J Crew to your e-mail address book. Then re-reply to J Crew to receive their e-mails. If that doesn't work, let me know, we can figure it our. jenn_brak@yahoo.com.

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  40. All - I agree with your frustration. However, from a business perspective, they still have not solved the problem, so they can't start offering retribution. Imagine if they offered a great discount code and then still messed everything up. They will have lost you forever. But, if they fix the problem, offer a discount and then wow you with their service, you will be lifelong.

    I swear I do not work for J. Crew, just trying to look at this strategically.

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  41. Jenn--- they really arent since Jcrew is in my contacts (I have gmail... so its easy to tell) and other e-mails from Jcrew have gotten through and they have gone to other e-mail addresses of mine (mind you none of my e-mail addresses got this e-mail). But I havent gotten promotional e-mails. Thank you for the offer but Jcrew has already told me the problem is with them so I would prefer to work it out with the company.

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  42. I have not received the email either. But, we may still get them throughout the day if they are "rolling" these out like the others.

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  43. I agree. It is too little too late. Other companies have made changes, but made their customers aware of what to expect - longer shipping times, etc. I STILL am waiting for a re-sent shipment (no one knows where the first one went) that would be shipped "overnight" (yes, but WHEN?) Should have arrived here last week, still no sign of it, or a tracking no. on the website.
    This has been horrendous treatment of it's best customers!!!!!

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  44. vivian: I am indeed planning to go on my "solo" trip this weekend...it is bittersweet, actually...I can't help but think of how many pieces I could buy of sale items with the Gift Cards, as opposed to how few items I can purchase of regular priced merchandise...it's really tormenting me...if the website is so messed up, I won't even have the opportunity to do the sale, for fear of another month of phone calls, frustration, and disappointments. My husband wants me to purchase some of the full price pieces I am lusting after, since I rarely have the opportunity...I know he appreciates me always finding the best deals, but wants me to not be the "bargain" shopper this time. I think it is so sweet of him, but I am really having a hard time actually justifying it...I imagine that were I ever able to have unlimited disposable income, I would still tend to hunt down the bargains, and choose to not pay full price...I simply cannot help it.

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  45. I agree with you, JB - if they offered a great discount now, the site would completely blow up with all of our orders! Funny how it was able to handle my multiple orders a day back when there was free shipping with no minimum.

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  46. It’s funny that this apology went out today because I was on the phone last nigh for about 45 minutes trying to straighten out two orders (not that I think I had anything to do with the apology – just the timing is funny).

    I placed an order last week. I am in CT so I went to track my package and found that it was delivered to some town in NY – so I had to call customer service (on hold for 20 minutes) to find out that the tracking # was wrong and it is going to be delivered to CT. I get the package and find that I am charged for a pair of pants that I did not receive. They were on the order form so I had to call CS again (15 minutes on hold) to find that they will credit my account and credit my shipping because the pants are no longer available but – I have to call back in a couple of days to see if it went through.

    Yesterday I received an order that should have had twill trousers and a cami. The package had the cami – no pants and the invoice didn’t even list the pants but my credit card was charged $48.00 for one $7.99 cami.

    So – I call CS AGAIN (on hold for 20 minutes). I had a very nice CS rep who told me that the pants will be shipped separately – she thinks - but she doesn’t know why they didn’t ship both items together. So, while I had her on the phone, I asked her to check to see if the credit for my prior order and after another extended wait – she tells me that there are lots of notes on that order but it has not gone through yet and she doesn’t know why it’s still “open”.

    I honestly can’t remember what I have to do with that order now but I told her that she was very nice and this isn’t her fault – but if a supervisor asks her how it’s going – tell them it’s going very badly and I am not happy at all. It’s ridiculous to spend this kind of time and effort to resolve these kinds of problems. Not to mention cleaning up my credit card statement.

    I also agree with other shoppers who say that the “perks” are inconsistent. Some get a gift card or free shipping while others just get an apology. I can’t believe a company this size could not have anticipated at least some of these problems and had the ability to resolve them more quickly.

    I also told the CS rep that I have to shop on line because I need pants in tall – but I won’t be back for quite a while and hopefully this mess will be straightened out – maybe by the holidays.

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  47. Count me among those who read this and thought "and???" Without a token of apology, such as free shipping, it really didn't mean much to me. I also found the timing curious - why now? Things have been screwed up for over a month...and now the site should be geared towards the autumn items, and instead it's apology time?

    Very curious business practices J.Crew has these days....

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  48. Off topic;
    I am looking for domino jacquard skirt size 2 or 4. Has anyone anyone came across it in stores? My local stores have NONE. I have to have it. Please!
    Thanks!
    Skirt looks like this.

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  49. Salestena my PS found it for me in a store in a 4. Call a PS and they can find it for you...I know greenwich CT had them in a size 6 this past weekend. You could always get it and maybe have it taken in.

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  50. Has anyone noticed that when you search for any of the san telmos, or pipers, they show up in the Mens Sale section?

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  51. I do not have a personal shopper yet.:( How do I get one?

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  52. slastena,
    I haven't seen any of those skirts (which I totally liked) in the stores in a bit - maybe they've all been sent back? The sale selection seems to be down to tees and shorts....

    I wish J.crew would do a 30% off selected new items like BR has :-)

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  53. LaVerte - Yes, I have noticed that there are sale items in the men's section. When I saw that last nite I realized a) it's a joke to think that I'm going to click on the item and be able to select a size at a sale price and b) it might get worse before it gets better. I can't help but wondering if one or more people purposely sabatoged this roll out. You know...if they became disgruntled during the project and are now laughing their butts off while everyone else is spinning.

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  54. Salestena: I would say the best wya is call into CS and request to speak with one. I think they also might have a number on their website for PSs but I cant be sure. They used to but I dont know if its still there.

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  55. Too little too late.

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  56. i didn't get any email on their apology. other than my red phone order from last week that came in yesterday, i've been shopping at b&m stores to be on the safe side.

    the sale section is pretty done over with me, although now the sea glass gown is reduced to 349.99. other than that, i'm now interested on two items in the fall collection: the Floral Twisted Placket Shirt and the Watercolor Floral Schoolgirl Skirt. i love the whole look on page 44, and i'm going to hold tight and see if j crew offers a 20% discount on their new items.

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  57. Blumre:
    thanks! Will do! Were you able to get 40% off (as stores are doing it right now)?

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  58. Exactly Gigiofca, I was wondering also if someone was trying to "hide" these items. I have 5 of the paisly in my car(for fun), saying they are in stock, so maybe that means the ones from the store are finally making it to the website.

    FFM-could you take a look at these shoes on ebay #250275393925 (sorry I am having a hard time with links.) I have been eying them, but I have just recently gotten into J.Crew shoes and since they are not from this season (fall) I do not know if they actually are..they look just like the new spectators, but without the detail, so maybe from the spring line?

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  59. Lavert they are jcrew shoes. You can see the jcrew stamp on the inside of the shoe and they look like they are from last season

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  60. FFM: You are so sensible that you truly deserve this solo shopping expedition at full price! Maybe if the items get marked down significantly later, you can still return them. I'd hate for any of your coveted items to be sold out (I may not get to wear them but I get to learn from those fab outfits you create with them on polyvore).

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  61. quick question (off topic)

    with the new order system, is there a way to check promo codes before entering credit information?

    i've tried on the checkout page and it won't let me...

    i'd like to know if EXTRA20 is still working or if CRITTER will work on non-kids items.

    Thanks!!

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  62. I did my daily call regarding my fionas.....

    I got a rude rep. I have had this one before. She had the nerve to tell me that it isn't 4-7 business days from the date of order that I should receive items but 4-7 business days after they ship. I demanded a manager who agreed with me. It says it right on their site!!

    The rude CS told me that my items are packaged and ready to ship. I asked her how she knew that. She said there were codes. I asked what the codes were and she said she couldn't tell me. Idiot says what?! So I asked the supervisor and she told me that it says released and open and that means it is packaged and ready to ship.

    I proceeded to tell her that those words are meaningless because I had many a short shipped item still saying open and released.....

    The supervisor is going to call me everyday regarding my orders. I don't have much hope but I hope to at least have someone actually looking into why all the ebayers now have extra stock and I have nothing....

    I wouldn't be so frustrated if they aren't popping up all over EBay. I was going to pay 23.99 plus tax and no shipping for each one. I can buy it for several times that on EBay....

    Oh, and my credit hold is no longer on my card. They were holding the amount but now the available credit went up this morning :o(

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  63. nevermind! i figured it out. :)

    you have to enter your CC info, but don't have to check out until you're happy with the order.

    thanks!

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  64. pixel girl: Yeah, you can enter the code before submitting the order. Mock checkouts are possible before you hit the final submit your order button.

    The extra20 code doesn't work. Can you try and see if it works for you? Tks.

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  65. Thanks Vivian: I have also been contemplating that same idea...if I do get the Andrea and can't wear it before it goes on sale, then perhaps I could return and repurchase at the lower price...at least then I wouldn't NOT get it, due to high demand. :)

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  66. I finally got my apology email 10 minutes ago. I know nothing about computer tech, but why can't they send out all their emails at the same time? Or, at least all the emails in the same time zones at the same time?

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  67. Tired Memphian: Sorry to hear you haven't received your Fionas. Did you get the rude CS rep's name? J.Crew has the nicest and also the rudest people working for them. Dunno what that say about training.

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  68. FFM: Which color Andrea are you eyeing? I see your polyvore outfits had the honey glaze.

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  69. tired memphian: I do SO hope that you get your Fionas...as you know, I know firsthand your frustration, and the disappointment that goes along with not receiving your longed for item, especially when you hear of others getting the exact same item, while your's has not been shipped, and in worst case scenario...has been cancelled...I truly wish you the best! I would hold off on the Ebay Fionas...I personally can't justify paying 4 times more than I would have if J.Crew had sent my item...it's just not worth it to me. Just my 2 cents. :)

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  70. math teacher-

    they probably have some type of e-newsletter distribution list with hundreds of thousands of names on the list. those at the beginning of the list may receive the email hours before it makes its way through to the end.

    i notice that an old email account that i signed up for the jcrew newsletter on years ago receives the notices much earlier than my new email address.

    it's just the way of e-news distribution!

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  71. Vivian: I really truly do love the Honey Glaze...it just seems so "decandent" and "old money" looking, but I am hesitant since I am blonde, and fear it will not look right with my coloring. I know the Bright Rhubarb will look nice, as I have the Katie in Geranium and it is really pretty with my coloring. I may darken my hair in the Fall/Winter, though, so that could change the whole issue with the Honey Glaze...I really hope they have them in the store so that I can try both. They weren't there last week, so I am not sure they actually ARE going to even get them at all...my store doesn't ever really get the "GOOD" stuff.

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  72. fyi the "extra20" doesnt work, but "critter" does work on non-crewcut items

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  73. Hi All -

    Just wanted to let you know I just finished a 25 minute phone conversation with one of the Customer Service Managers from Va who called me in response to my email to Mickey. One interesting fact. If you send an e-mail to contactus@jcrew.com and it is addressed to Mickey, it gets to him. They are painfully aware of all of our frustrations and share them. Also, I am pretty sure they are aware of this blog (even though she did not say so) so people are seeing your comments and concerns.

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  74. Does anyone know if the domino jacquard jacket is on sale in the stores?

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  75. The domino jacket is not on sale.

    Jenn that is an interesting tid bit about e-mails actually getting to Mickey

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  76. Off topic, has anyone noticed that the new fionas and ecoles are no longer available on ebay? Do you think someone at J Crew had them pulled???

    When I was in my b&m last week, I mentioned that they were on ebay before they were available in the stores. One sa said that they should call management and have them pull them from ebay. I wonder if that's what happened or if J Crew keeps tabs on ebay.

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  77. Thank you blumre for the info on the jacket.

    Regarding Jcrew's fiasco, I think we would really be sending a message if we stopped ordering from them until everything is back to normal. At least, that's what I'm doing.

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  78. Math teacher: but unless those were fake ecoles or fionas, I'm wondering what right does jcrew have to ask sellers to pull them off? I don't get it. I can see them asking seller to pull them off if they used their pictures or so...
    I wonder if those sellers who have all those things we can't find are actually employees. Don't they get big discounts for purchases? Then with the mark up, they make some money off by selling the items on ebay.

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  79. I just need to vent a little bit here. I'm not a big spender with J. Crew like some of you, but probably 80% of my clothing purchases are made there. This emailed apology, although sincere, means nothing as it DOES nothing to address the problems or give me any incentive to continue shopping with them in spite of their problems. I agree with a PP that they should shut down the website entirely until these "kinks" are worked out. I just spent quite a while on the phone with CS. I placed 2 orders on Monday and paid for overnight shipping so I'd have the items in time for a trip this weekend. The packages arrived today in a timely manner by FedEx....but there were missing items in each order! Furious, I called CS. All she could tell me were that the items were "low inventory" and would not be coming at all. I got no notice when I ordered them, no notice by email after the order that the items were out of stock....just 2 packages on my doorstep with missing items. I'd even been charged for one of the items that was never going to get here! Then I found out that a pair of pants I ordered for work on 7/10...part of another multiple item order were "low inventory" and were never coming. And of course, they're sold out of my size now. So, I paid huge shipping amounts for an order I never fully received and am now short a pair of pants that will never come. This is the end of my online shopping at J. Crew until these "kinks" are fully worked out. I have no B&M store within a 2 hour drive, so I guess the stores in my area will get my clothing money for fall purchases. Ugh! What a mess! I'm still trying to decide whether to push them to take off one of the overnight shipping charges since I never got everything I ordered overnight!

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  80. math teacher, JC definitely keeps tabs on eBay, at least for copyright infringment - they make sure that sellers aren't using their pictures or item descriptions from the web. I didn't know that they could pull items from the site that are available in stores/online, though - would be interesting if that were the case.

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  81. I have tried extra20 on mock checkout and it worked for me. I am good, I did not buy anything!:)

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  82. The sa had two thoughts: it's either an employee, who would get in trouble if J Crew knew, OR the person doesn't really have the jackets. He thought maybe they were "taking orders" on ebay, then coming in and buying one to mail. I'm not sure what the legalities are, but he seemed to think that J Crew had the right to ask to have them removed. Especially after some of the high profile cases that have fought ebay and won.

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  83. I have a gut feeling we will see extra30 or more in a near future ( and updated sale section), so I am in no rush!

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  84. I agree it's a nice sentiment, but it probably took a big dip in sales (and countless angry letters/email!) for them to publish it. I can understand if they do not want to offer free shipping for an extended period of time, but they should offer a flat rate of shipping, $8 or something, until everything is fixed.

    Also, I am totally red-phoning orders from now on (at least until I am comfy with online ordering again). I ordered a vintage stretch cord pencil skirt in honey glaze on Saturday, and I got it today-- that is the quickest turnaround I've had since I lived in VA (where I always got my orders within 2-3 days). And I am really glad I got the petite skirt instead or regular 0 -- for you shorter gals, the length is pefect (20" as oppsoed to 22"), hits right at the knee.

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  85. I complained yesterday that I was waiting for my fionas and all these new ones are popping up on Ebay for lots more and I can't get the ones I want to keep for myself!!!

    So frustrating. I want to reiterate that I would not be frustrated if I didn't see all these @#%@$^@$ EBayers selling them and they ordered last week too. How else would they be popping up this week?

    I didn't get the name of the last CS rep. I just know her voice and she is not smart and very rude.

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  86. J.Crew should have giving out a free coupon of some sort along with their late 'I'm sorry.' I've never had a online shopping experience like this before, were prices are always mixed up, the item is there (but not), etc

    Time to give us a % off!!

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  87. I can't even get on j crew right now. It's completely down.

    Oh well. I am just annoyed today. I am supposed to have my paycheck direct deposited at the end of the month and found out yesterday that I can *likely* pick up my check tomorrow and deposit myself. And they wonder why I am leaving this place.

    I will be there when payroll opens in the morning to get it and deposit it. I promised my 9 year old we would go get mani-pedi's this weekend and get her some school supplies and maybe a fun outfit or two.

    Don't mind me.....I'm just in a mood. J Crew isn't making it any better.....

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  88. Well, I can certainly see how terribly sorry they are..... by the lack of compensation, such as complementary shipping, 30% off on next order, etc. Mickey, you could do better than asking your good customers to "bear with us". WORDS ARE CHEAP.

    I am disgusted.

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  89. I agree with the things everyone has said, but on a positive note, i just spoke to a customer service rep that was amazing. She called 2 different stores for me, gave me 40% off both of my items and free shipping. Now lets just hope it all gets here.

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  90. heather c: I would request J Crew to refund you the overnight shipping charges or partial shipping because not all of the items were received. I know in the past when I received a merchandise that was damaged/defective, I would call J Crew and the CS would apologize, refund my shipping cost and also allow me to return the item using their return label and waive the shipping charge. I think you should ask, might be time consuming, but it wouldn't hurt.

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  91. math teacher: When I asked my store director why fall items were selling on ebay even before they are launched, she told me that J.Crew has a persistent and systemic problem with theft. Entire trucks of fall merchandise have gone missing. Apparently there's some insider hanky-panky going on, and an investigation is under way. She thinks that's one of the possible reasons that fall items are on ebay (and now gone).

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  92. Vivian: Not too bright if it is that one seller. That seller charges insane prices.... Not trying to stay off the radar.

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  93. vivian: I can't imagine whole truck loads going missing! That has to involve someone on the inside. You're right, that could be the reason the items are gone now.

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  94. I am glad they can at least be open about their issues. Although an email doesn't make up for the loss of orders and unfair pricing. When I mention it to the SA's at the stores, they kinda of not want to talk about it. When I mention certain items on sale in the stores and not online and vice versa, they just say that it comes from two different stock of inventory.

    Could that be true? What is the difference? It's the same clothes!?!?! :-)

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  95. Just thought I would leave my CS experience here. 2 weeks ago I ordered two of the cashmere long sleeved tees, (with the extra 30% off, what a bargain at $69 each!). Yesterday I realized I hadn't even gotten shipping information yet, so I called customer service. I was on hold for about 20 minutes before I spoke to the first rep, and she told me that they were in stock and ready to ship... when I pointed out the day that I ordered them was 2 weeks ago, she said, "Oh dear..." and put me on hold again for 20 minutes. Then, I was promptly disconnected.

    I call back, again on hold for 15 minutes before I talk to another rep. He says they have them in stock, and he will cancel out the order and place a new one to kind of 'refresh' everything. He then tells me they have "50 colors" in stock and I figure, what the heck, and order another one as a gift for my mom, in heather peony in S. He reassures me everything is fine.

    About 30 seconds after I hang up, he calls back. Turns out, they have only one in stock - the heather peony in S, and not the two others that I ordered. At this point, I'm really frustrated, and tell him I'll just take that one. He told me that he would send it for free, which I took to mean that he was waiving the shipping charges, but when I got the e-mail confirmation, the whole order was completely comped. We'll see if it ever gets here, but just so you guys all know - I may be getting a free cashmere long sleeved T.

    It's kind of annoying they don't have consistent customer service, but if I get the free sweater, then I'll be a happy camper. Until then, I'm going to head to my local b&m store instead of dealing with the website headaches.

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  96. slastena: Hope you're right about the 30%! My returns were processed the day they were delivered. Hope that means a big sale, including the returned items.

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  97. At least I can see the elusive fiona when I post :oP

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  98. tired memphian: Aawww...I'm so sorry about your fionas.

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  99. I'm interested in this ebay scam, too. Starting last fall I've noticed one seller, named "natedac," who consistently has tons of items available before they're on-line. This seller always charges astronomical amounts - much higher than the actual price. For example, right now the seller has listed dozens of watercolor floral tanks for $145, which is $50 more than JC charges, plus $13 in shipping. Just outrageous. This seller often states the items are bought directly from J.crew, not stores or outlets... how?

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  100. Thanks! It's becoming funny in a way. My work computer is not letting me check jcrew. I think my computer knows it isn't worth a look. I can view it on my blackberry but not my computer. Oh well. I'm sure it still will not be telling me that I have a fiona coming :o)

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  101. natedac is the same seller I was referring to!!! This person has everything at insanely high prices.

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  102. Aaww, tired memphian. I really do feel your pain. =(

    I just got off the phone with a very nice, helpful CS lady, Linda; I asked her to help me track down an order I had made over the phone just yesterday.

    She couldn't find it!! All my other orders were there, and the last one that shows was in June. I told her that I had even gone online to see the order, and it was there. I'm still holding out hope! (As was Linda, saying that I should get my package this Thursday since I'm in VA. She was so sweet!)

    I just wanted you all to know that Linda is one of those CS reps that really make J.Crew the CS wonderful and a joy to work with!

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  103. I just wanted you all to know that Linda is one of those CS reps that really make J.Crew's CS wonderful and a joy to work with! - THAT'S what I meant to type. D'oh!

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  104. Wow. I just went to ebay to check out that seller. I think something is seriously fishy about all the goods they have. I mean some people are even bidding on something they can get cheaper at J.Crew (fall collection) than from this seller.

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  105. vivian, tired memphian: I was also wondering why that eBay member has some of the most coveted J Crew items, not to mention so many sizes and varieties like the entire retail store is in his/her house! There's something fishy about that..

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  106. Mickey doesn't care about you, he is beachside right now drinking away his worries:

    http://www.therealestatebloggers.com/2007/01/17/andy-warhols-montauk-new-york-estate-finally-sells/

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  107. Okay..I am glad someone posted the name of the seller. That is the same one I was referring to in a previous post. As I said, I sell items and never charge more than the original price (and most times sell it for what I paid, which is higher because I can only shop online). That seller always has the latest stuff and in particular has items that are not even available to the public. I didn't want to publish a fellow ebayers name, but I am glad I am not the only one that thinks something is a little suspect...

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  108. Incidentally, this seller posted a comment (more like advertising) last month with his/her email address after reading our blogs regarding the Fiona Jacket. He/she said they have plenty of Fiona Jackets in sizes and colors and listed way above the currently selling price at that time 49.99. Alexis deleted his/her comment.

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  109. I thought about buying the navy fiona from this seller last week. It was a set buy it now price or best offer. I offered the seller a little bit less and was sent a counteroffer back saying I had to hurry because two people had the same counteroffer and first one gets it. It sounded fishy to me since you can see how many open offers are outstanding. It was just one- mine!

    I buy new items on ebay for a little higher than were available online. But I figure they took on the grief of ordering right now so I just suck it up. BUT, when it is 5-6 times more than the current price, I get very upset.

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  110. I contacted the seller a while back about some shorts that were on the website for about 20% less at full price! They told me they were the same item and that they could ship them out fast. I guess the fast shipping was suppose to make up for the ridiculous price....NOT! They often have things in 5 different sizes! Either they have a lot of money to spend or they are getting the items at a significant discount.

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  111. I too buy NWT J.Crew items from ebay but never at ridiculous markups. Now that Fionas are selling for $300, DH jokes that I should sell my pale almond fiona (I paid $40) on ebay, but it just doesn't feel right to me. Even if I can bear to part with my Fiona, one should let market forces deal with it and let people bid for it with a reasonably low starting bid. I doubt bidding will ever hit $300.

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  112. tired memphian: I don't mean to mock you with my new pic of my polka dot san telmo :)

    Just want to learn how to add photos.

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  113. I think my husband would ask me if I wanted to sell mine as well. However, I really want it and I know how it feels. Maybe this will be the start of cracking down on these overinflated prices on ebay. I think someone mentioned in another post that you could report to ebay for exhorbitant prices?

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  114. I didn't think you were mocking me at all! I think it's a cute picture for this blog :o)

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  115. I realized I never really answered the original question....

    This statement is way too late. We have heard the same lines about patience and small snags, etc. I now feel like it is almost insulting my intelligence to have me think that this is something that they are taking seriously. They just aren't. Patience in this situation holds out for a week or so. No more than that. After a month of botched orders, long wait times, inconsistent and sometimes poor customer service, I just think this little note is almost insulting....

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  116. Tired Memphian: Thanks! I just know how hard it must be for you. I once reported to ebay about a Kooba bag selling for $3,000 when it was still available on kooba.com for $600. And the response: let market forces do their job. Unless it's a fake, ebay's hands are tied.

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  117. Vivian...I have to disagree. I think bidders will pay the amount. One poster said that overseas customers are willing to pay the high prices. I also think some people get caught up in bidding and sometimes don't realize what they are doing. It is kind of like an adrenaline rush for some people. Also, they have extremely high feedback which means they are selling a lot of items (806!). I don't understand it, but I that is just me. Like, they are selling the Robinson coat for 275.00! and it was 99.99 online (and probably cheaper for those that can get to a store). Maybe it is because they are selling such coveted items...I can't figure it out!

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  118. I have also noticed that this seller has many items at much higher prices. If I had wanted the item that badly, I would have originally bought it from J Crew. At least that's my opinion.

    I have signed up on google, so I'm hoping I'm now in blue. :)

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  119. jcrewmommy: It's strange alright. Even if they get employee discounts, I'm sure they are not allowed to sell them on ebay before the items are available to the general public in stores or through the website. It's really fishy.

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  120. This is a test...I changed my pic to one of my favorite Polyvore sets called "This Is Just So FFM"... :)

    math teacher: You are indeed blue...congrats! :)

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  121. math teacher: You're in blue!! Yayy!

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  122. vivian, tired memphian: I have no doubts that this particular seller has been reading our comments on this blog. The only way this seller is going to make his/her fortune is finding the right buyer who has their heart set on a particular J Crew item and is willing to pay almost anything to own it.

    As I have said before, one of the best things about J Crew is that they always have new collections coming out every month.

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  123. I wasn't even willing to pay $50 more than retail for a velvet bella last fall, when that's what they were going for on ebay. Too bad anyone is willing to pay such inflated prices. I just don't get why anyone would pay $145 for a tank that sells for $98 (although I could swear it was $88 in stores...?). Even for overseas shoppers, this is such a rip off.

    Plus, of course, I'd just like to know how sellers get their hands on this stuff so early... very fishy.

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  124. Vivian...I hope I wasn't offensive in my response. I meant I agree with you that it is crazy...but I do think people are willing to pay based on the feedback. They only have 1 negative.

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  125. Speaking of deals, I just received a $20 online coupon from Victoria's Secret. I haven't bought anything from them online in a while, and they wanted my business back. So, I got $20 off any amount over $20! J Crew should take a look at what other retailers are doing and then use these ideas for their customers!

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  126. jcrewmommy: You're right - there may be overseas buyers willing to pay that sort of ridic prices, esp since J.Crew doesn't ship to many overseas destination. And with the weak US dollar, it's a bargain!

    Don't let my DH know how high the bids can get on the fiona :)

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  127. jcrewmommy: Ha, just saw your latest post before I replied - no offence meant and none taken of course!

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  128. la belle helene: I have noticed that prices aren't always the same between stores and online. Strange, huh?

    Btw, sometimes they mismark items in stores. My sister bought a crewcuts dress the day they were putting it out, and it was priced $20 less than online. The next time she was there, the price had been adjusted. Oops on somebody's part!

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  129. Glad someone else noticed Natedac- He has ridiculously high prices and is incredibly dismissive on his best offers. I wanted something two weeks ago that he listed for $250. I offered the J Crew retail price of $115. His counter offer??? $245. Bought it from J Crew, got gree shipping. that was that. I also can't see that he sells very much.

    On the other hand Fancythistoo has been great to work with. I highly recommend her Ebay store.

    I have only bought the jewelry on Ebay though, so not sure about the clothing.

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  130. jcrewmommy: Did you know there are sellers selling feedback on ebay for $1 a piece? I got burnt buying baby clothes and found that the positive feedback were all faked - seller bought it from a seller of feedback. It was so ridiculous I couldn't believe my eyes!!

    I complained. Ebay apologized, removed the sellers, and sent me a $50 gift card. And I did get a refund from from paypal.

    But I'm sure it won't take long for these ebay scammers to pop up anytime.

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  131. So, I've added a pic of my "baby" as a puppy. Just checking to see if it's working.

    I wish I had "become blue" a long time ago. It is so nice not to have to type "math teacher" every time I post.

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  132. I've bought NWT J.Crew items on ebay from other sellers, and never had a problem - prices were reasonable, shipping was reasonable (another area where natedac charges way above normal) and the items were as described.

    I don't like sellers who fleece buyers, and jenn brak's example of countering with an offer $5 below the original price reveals a lot about natedac.

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  133. i'm sure i know the answer to this, but when the shipping email says "partial shipped" next to an item, that means it did not ship yet, right? i ordered on sale yesterday (dumb) and one of the items shipped today (with a correct tracking number-yay), but it was full price. go figure.

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  134. wow, I hadn't heard of selling postive feedback. Glad Ebay took immediate action, and that all the protection in placed protected you.

    I know ebay just changed rules so sellers can't leave negative feedback - a good move, in my opinion. If a buyer doesn't pay, a seller can go through ebay as a recourse.

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  135. I recently bought the J Crew glass bead and fire ball turquoise bracelet on ebay. While I did pay more than J Crew's current price, it was not available online nor in my b&m. So, I paid $5 more on ebay for it. While I would rather have saved the $5, I am thrilled with the bracelet and don't regret the purchase at all! The seller lives in Hawaii, shipping was reasonable, and it got to me in 4 days! :)

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  136. I'm way more concerned that someone who is in charge of styling for their catalog thinks that a purple sweater and mustard pants look good together. Or that a cutout graphic tee should be worn with a thick, tweedy skirt and/or a preppy sweater jacket. Or that red cashmere looks good with a large, yellow beaded necklace. Maybe it's just me, but I feel like just because certain "looks" come down a runway doesn't mean that women would actually like to wear them. "Fashion as art" is fine in theory, but when you need to buy nice looking clothes that you can wear to work, or even just out in public, it's annoying to me to see this kind of "avant-garde" styling on a website. I would prefer to look great than look "creative."

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  137. anyone else NOT receive their rewards card yet? I am dying to use mine on the Optical Print Jacket. I am in PA- all of you who rec'd yours, where are you located? Anyone know where they are mailed from?
    thanks!
    BGD

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  138. Wow..they sold the canvas fiona for 199.99 on June 20th! You have got to be kidding me! I almost want to email the buyer and ask them what the deal is??

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  139. I love the fact that eBay has items that J Crew no longer sells. For example, I love Liberty prints and of course J Crew uses Liberty fabrics in their collection. Last year, I wanted the Round Collar Shirt and the lowest price J Crew sold was 59.99, but by that time, my size was all gone. So last month, someone listed this shirt and I bought it for 14.00. The seller didn't list it as new, but I was lucky that the shirt wasn't washed and it appears it was never worn and that person didn't want it anymore and unloaded it on eBay. Although I waited for a long time, I still saved over 40 dollars.

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  140. BDG: I have gotten two of them and another one may or may not be coming. I think it was canceled at one point b/c I had it put on a card for me in a store. But if it arrives... I think I would probably just call CS and have them strip the value rather than taking basically another copy of a gift card they had already given me (i got the amount loaded on in the store). So I would say wait... its coming. It just takes a long time.

    FYI my two ones that came yesterday came via UPS

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  141. I hope J.Crew get everything sorted out by the holiday season or they will be in deeper trouble.

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  142. I pass on the Optic Print Jacket. I bought it. tried it and it didn't work. It's a very strong print for a jacket.

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  143. natedac has items on ebay again....

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  144. I am so disappointed that I will never fully recover. I feel betrayed and let down. Time will tell, for me.... in the meantime, I feel that JCrew is trying to "weed out" certain customers (sale shoppers). This whole thing has been a real "dis". I have enough clothes!

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  145. Yeah, eBay is a great place to get stuff you missed out on from previous seasons. Last fall, I got a great JC navy suede hobo bag (probably from fall 06?) for $24. When I received it, it still had the $128 price tag inside! I think a lot of people just stock up when they can get a good deal (like myself) and then unload when they realize they haven't worn/used the stuff. I love getting good bargains and having lots of clothes, but geez, I can't do a wardrobe change 5 times a day like Britney Spears! ;)

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  146. I'm big on apologies -- I think that most people are strangely reluctant to say the simple words "I'm sorry." That said, I don't think it's enough. The company should have done something else for its many loyal customers. Additionally, I've got a question for Jennifer Brakenwagon: What email address did you use to contact Mickey Drexler? I've tried to email him in the past but know if my note ever reached him.

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  147. That should read I don't know if my note ever reached him! Sorry! In a hurry.

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  148. That should read I don't know if my note ever reached him! Sorry! In a hurry.

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  149. I agree, ebay is a great place to find those "hard to find" items. In fact, right now there are a pair of the penelope flats (metallic) there for less than the J Crew price. If they were my size, I would have already bought them.

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  150. Vivian...I had no idea people sell feedback!! Thank you so much for that information. I got burned because now buyers can leave negative feedback, but sellers can't! I had a person that wanted to return something even though the description was clear. So, they left neutral which knocked my rating from 100% to 99%. I am so sorry about your experience. I am glad ebay was responsive because sometimes they are not.

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  151. mybargainbroker is another person on ebay that has good deals. They start out items at 99 cents with no reserve. I have never purchased from them, but I am watching a pair of jeweled capris right now. They seem to have pretty good feedback.

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  152. "be back soon" message is up again...

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  153. "even the best sites need a little upkeep and maintenance." Bwahahaha...

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  154. AH! Be Back Soon - is back...too soon! Hope they come back with a great offer for us all!

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  155. I almost feel like I broke the site. :) I was looking at the sale section and popped open all the little categories into it's own tab ... all at once. After they all loaded, the site was down! Another reason why they shouldn't have so many darn categories. :)

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  156. silver_lining: Congrats on a great deal! Like I said, it just takes time and patience finding what you're looking for on eBay. Some sellers will list the item the name of the clothing and what year, but most won't know what the name of the clothing or year it was made. I do alot of generic searches and I keep all old copies of J Crew catalogs. Then when I see somthing, I say "ah ha! I know what name that item is".

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  157. I appreciate the note, but it's a little late, as I've experienced problems with my orders since late June.

    It also would've been nice if they could've given us a free shipping code -- even just for one-time use!

    P.S. The site is down AGAIN.

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  158. I wonder if the overpriced J Crew stuff on eBay "fell off a truck" - know what I mean? I can't think of any other explanation for the quantity, variety, and presence of items that aren't yet on racks in stores.

    As to the Website fiasco, yeah, it has been bad, but I am patient. I have placed 4 orders since the Web relaunch and already gotten two (the others should come this week). My return situation was sketchy for a bit, but every time I called or visited a store to inquire about my returns, people bent over backwards to help me. The email support wasn't as strong, I will say.

    I laughed at the comment about how the outfits are styled on the site and in the catalog. I love the over-the-top ridiculousness I see there sometimes! It give me ideas.

    Did you guys see that funky kimono like short sleeved coat in the look book that came with the rewards? Now THAT was awful, especially in patent.

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  159. Does anyone own the Ava Wool pique coat? I wanted to buy it, but it was sold out. It is on ebay for 249.00 (not in my size), but I was wondering if that is a good deal? Also, is it cute in person?

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  160. I purchased a NWT J. Crew bikini on Ebay, but only because it was cheaper than ordering from the website. I had a good experience with that. I see Ebay as a place to get a deal, not a place to be fleeced. I hope not too many people are getting taken by "natedac."

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  161. I got my rewards card but am still waiting for another $25 giftcard which was promised when they screwed up 3 orders. I will wait another week for it before I followup.

    I love the Andrea and want it but would love it in another color. Has anyone tried it on...what is fit like?? Thanks in advance.

    Cannot believe that the site is down AGAIN!!!! They should offer us a 30% or 40% off sale now....

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  162. Everything I read about Millard Drexler says he's a total hothead. I wonder if people are getting fired over this - or at least screamed at.

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  163. Maybe J.Crew should start selling through eBay instead of jcrew.com.

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  164. I agree that EBay can be a great place to get items. I just hate to see auctions where there is a massive markup.

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  165. mom-nyc I have the Andrea and I sized down for it. It has bracelet sleeves so the length is perfect (for me anyway). It is unique in the cut since it goes in at the waste just a little bit, but still has a boxy look to it in the back. It has an inverted bax pleat in the back so it flares out just the slightest bit. It's definitely more boxy than tailored but somehow still a flattering cut. Hope this helps...

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  166. tired memphian: I did an eBay search on that particular seller and also a completed search to see what has been sold in the past. Doesn't seem like he/she is selling that much lately. Like I said, he/she can only make a sale if a buyer really wants something that he/she has very badly.

    I don't think that seller feels any remorse about their pricing.

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  167. jcrewmommy - I bought the Ava last year, but ended up returning it because I found it to run small (I wear a 2 in jackets/coats, and this one was small in the back/shoulders, more like a 0). I thought it was cute as a button and was disappointed that I had to return - by then, they were sold out. Boo!

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  168. Thanks silver_lining...sorry about you having to return it. I think if I can find the style #, I may call and see if they have any left. Maybe someone returned a few and they have them in hiding :) At least I know you liked it, so that makes me feel better about potentially purchasing it.

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  169. sally: thanks. I will go by a store on Friday to see how the color looks on me. I am leaning towards the "honey glaze".

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  170. jcrewmommy - it's 85786Y ($275 retail, I paid about $119 on sale - colors Black, Garland Green, and Welsh Purple). I had August '07 catalog out to compare to August '08. JC nerds, unite!

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  171. THANKS so much silver_lining!! I am going to give them a call now to see if they have any in stock...

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  172. On a side note, I was wondering if anyone here has ever won one of those sweepstakes things..even just the daily prize?

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  173. on another side note (wasn't sure where to put this, but since people seem to be on this thread thought what the heck):

    I am having wedding shoe dilemma, and am considering doing the lulu's in tulip. I'm thinking this for 3 reasons:
    1. I need shoes 3 inches high or LESS (most I've seen are 3 1/2) so I don't tower over DF (dear fiance) - blumre and I have the same issue!

    2. I really don't want to spend a million dollars on a pair of white shoes that I will never wear again. I am also having problems matching the whites as there are about 500 million different shades in the bridal gown world, and only two for shoes - white and ivory. my dress is somewhere in between.

    3. I'm wearing a beautiful red sash at the reception (I have a lace jackety thing for the ceremony) so I'm wondering if the tulip color - if it isn't too pink - will actually coordinate, if not match. People will also see very little of my shoes as the gown is a-line and floor length.

    Has any one seen the lulus in tulip and can weigh in on the shade - is it reddish at all? or totally pink? Is this even a good idea, or should I just get white shoes?

    thank you aficionadas! and sorry for the long post!

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  174. jcrewmommy: I have the Ava in every color! I especially love the Welsh Purple, but get tons of useage out of all three. They look awesome when worn with boots and dark jeans. I do totally agree that they run on the smallish side. I am usually a 0 but could have taken a 2. One thing that I do NOT like about J Crew is the length of their sleeves. If I get petite my wrists show, if I get a regular size they cover half my hand!

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  175. This comment has been removed by the author.

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  176. Apologies with actions, not words... Free shipping no minimum amount on the month they start their fall sale!

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  177. They should have included a nice coupon for us! Like 20% off purchases over 150 or so... That would have made me feel much better!

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  178. kater I would go with a white gold sandal kind of like the jcrew kitten heel color. The white gold vs the sliver will look good with any color and it wont look blindingly bright.

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  179. Thanks jcrewjunkie...I fell in love with the jacket when it first came out, but could never get it. Is it pretty warm? I don't have a short coat and I am looking for some sort of a peacoat style. I have the herringbone peacoat from two seasons ago and love it! I need a basic short wool black coat and loved the ava. Now, I am wondering if I should wait to see if something similar comes along in the latest cpllection.

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  180. As a rule I dont buy jcrew coats for warmth. I have one jcrew pea coat and I have tried on lots of their other coats. I tend to actually buy my coats from Lord and Taylor, Nordstrom or Bloomies... Jcrew coats are cute but not warm.

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  181. I have a tan peacoat and a red coat from J Crew (both with thinsulate). The thinsulate coats are very warm. The non-thinsulate coats are not warm at all IMO.

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  182. In case anyone was wondering....they didn't take down the site to update my orders and give me my shipping numbers. That was the first thing I checked ;o)

    If I can't joke about it....

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  183. Hey guys, thought I would share with you my first take on some new fall clothes that arrived from UPS about 5 minutes ago. (I ordered on Friday with the free shipping code, so I am pleased to recieve it all today)

    1. Metallic Jardin sheath dress is REALLY shiny. Much more yellow and shiny than it looks online. WIthout trying it on, it is going back. The brocade thing is too much.

    2. Lulu peep toes in dark cloud. I thought they would go with the dress, but won't. Also, I ordered my usual size and they are too big. I think I will exchange for another size and possibly color. I do really like the way they look.

    3. Denim high waisted skirt. Looks good in the bag. I'll be trying on when I go home tonight.

    4. High heel flare jeans. Look good in the bag as well. Assuming they fit, they'll def. require hemming.

    I also ordered a cashmere sweater in Cantaloupe but it is on back order. I saw this sweater in the store, and the cantaloupe color is beautiful. It looks like a dreamsicle.

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  184. One of my fave ebay sellers for J.Crew is wsdlb. She responds to messages within minutes, has perfect items, ships fast and most importantly doesn't mark up her items that outrageously. I bought two Frances blouses (both in black floral) from her that were sold out. If I need something, I just email her.

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  185. I agree with many others that I think the email apology should have come with a coupon code for free shipping or an extra % off - particularly to those email addresses on their mailing list associated with a person who purchased items through the website during the fiasco.

    I did not order anything through the website during that time, but I did place a red phone order for 1 swimsuit top and 2 bottoms, all in Kelly green. It took a good 6 weeks for all 3 pieces to arrive and I had to switch out one top for another. Additionally, as the day I purchased them, my local store was offering 25% off all swimsuits, I got the 25% off my order. The first piece (a bottom) arrived in 4 days of my order and was correctly charged 25% off. On the other 2 pieces, each time I was billed full price and had to email to get the 25% off.

    Regarding some people not getting the apology email at all: I've noticed that there are different mailing lists. I'm on 2, one is gmail and the other is my college alum forwarding one. The college email is associated with my J Crew credit card and I always get those emails first and the other one comes 2-5 hours later.

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  186. Just received the email to my second J.Crew email address...that is a significant time difference from the one sent at 8 something this morning.

    I don't think J.Crew offered any kind of shipping code or % off because they cannot handle getting the orders they already have processed correctly. I am frustrated to hear some orders arriving in a day or two, when J.Crew couldn't even manage to get mine here at all...they are definitely shipping the new merchandise out quickly, while dilly dallying on the sale items, and then short shipping or not shipping at all...that's just not right.

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  187. FFM: at least you've gotten it. I haven't gotten an e-mail apologizing at all.

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  188. OK, it looks like I am done receiving gift cards via UPS (over $330 worth). I did get my rewards card in the mail today, but no darn Look Book. What gives? I am wanting to order the Andrea jacket, but not sure about the colors...I am a blonde so like FFM I am not sure the Honey Glaze color will work for me. I do attend TONS of sporting events so all jackets/sweaters/blouses must go well with jeans. I know that I am rambling but it is because J Crew has me so frustrated and upset. I liked my morning routing. I liked knowing when sale items were added and each morning it was so fun to wake up and see what was new. I wish that this entire transition had not taken place. I realize that there are some wonderful new additions (the search box is terrific!) but I still liked the old site MUCH better. Thanks everyone for letting me vent. I appreciate all of you!

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  189. blumre: this is true...I still think the whole issue of them not sending you those emails is ludicrous...how hard can it be to put you back on the list?

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  190. I tried on the Ava jacket last fall in welsh purple. The color is great but the jacket hits at the hip..which is not as flattering as a longer coat would be on me.

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  191. still haven't received my apology either blumre....

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  192. kater: I agree with blumre in that a metallic shoe will work well for your dress...how about the Twyla midheels ? They are 3 inches high, and a cross between silver and gold, which will work perfectly for a dress that is a cross between white and ivory. :)

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  193. blumre: if it's any consolation, you're not alone. I NEVER get any of the e-mails either. I have been told they have me in their system many many times, I have subscribed through the website, I have given my address at various b&ms and still NOTHING!!!!

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  194. btw, I just saw an order i placed from the red phone has a tracking number...recycled though since it says it arrived in Memphis, TN on 6/4!!!! I'm in TEXAS!!!! AAAHHH

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  195. jcrewmommy: They are warm, but not "wear out to a super cold football game in the snow in late November warm" LOL. I love them for going from my house to the school, or shopping, or running errands, or church (things of this nature) even late fall/early winter football games, but my really toasty warm ones ALWAYS come from L.L.Bean or Land's End. When the weather becomes bone chilling I prefer function over fashion any old day which is actually very hard for me because I am one of those moms that always places a premium on looking presentable! LOL.

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