This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
I wish they had made the flamingo Lodden Paisley print in a lined jacket, maybe in the Paisley Poem style. I love the print so much and wish the fabric wasn't so thin. Such a pretty fabric.
ReplyDeleteI am a jcrew cardholder and I never seem to get these special cardholder emails with discount codes. It appears some non jcrew cardholders got the emails. I don't get the selective emails they send out..it's just ridiculous. If it wasn't for this blog, I would not even know about these cardholder discount emails!!!
ReplyDeleteI am in the same boat. I never get them either, and I spend quite a bit of $$ with J. Crew. It is making me wait, for a normal promo to shop.
DeleteI haven't received any discounts lately either and I am a VERY good customer. I am also very tired of J.Crew pumping up an item...ahem hummingbird floral shorts aaaand skirt....putting them everywhere then nothing, not to be had. It is so frustrating.
Deleteladybug I didn't get a code either and I look at it as a sign not to buy. It all goes on sale eventually.
ReplyDeleteOn the positive side, I'm noticing something I've not seen before. They are giving measurements on jackets and they are saying if something is True to Size or Slim fit or boxy fit. It's like J. Crew is joining modern online retailing. Okay, no reviews but it's a start.
On the Jeweled Sweatshirt, it's saying Slim Fit. I tried it on and did size up because I wanted to try it with a shirt under it. If they stick with these measurements, I actually would know what to order - if I had a coupon.
It is finally my turn. I ordered a Wintress Puffer this winter (online sale purchase). When I went to wear it, I noticed that there was something on both ends of the waist tie. I cleaned it off, wondering if there was any way I dragged it (although I hadn't worn it). When I wore it, I found a Penn State sticker in the pocket. So, J. Crew sent me my first obviously used item.
ReplyDeleteYuck. Shame on J.Crew for sending you a used item, but more shame on the woman who wore the coat outdoors and then returned it. When I worked retail in college, women would return party dresses on Mondays with deodorant caked under the arms and reeking of perfume, and we had no choice but to take the dress back and put it on sale (after trying to air it out). It's gross, it's rude, and people shouldn't do it.
DeleteEw that's gross! I can't believe you had to take those back, and try to resell them.
DeleteI guess I can see why J. Crew didn't notice this was used. I didn't notice it myself right away. Whatever was on the belt was only on the last 6" or so of each end, and the sticker was small enough it could have been missed. But I wonder what else was in the pockets that the last owner remembered to remove (snotty tissues? old food? and if it was cash, they could have left that for my trouble :) !).
I ordered a monogrammed duffle bag and the monogramming was done wrong. When I called, the call rep said they wouldn't fix it because it was monogrammed even though it wasn't my fault. I immediately asked to speak to a manager and after I threatened to cancel my credit card and return all items that are on order or I could still return at home, they promptly said they would send me a new one monogrammed correctly.
ReplyDeleteWho knew that threatening to NOT shop would fix something? My husband was not as amused haha
I thought I had scored a deal on the vivid jade no. 2 double serge wool pencil skirt ($39.99 and not final sale!) but I was so sad when it arrived and was so much tighter and thinner than my other wool pencil skirts. You could see the outline of my hips and thighs through the fabric, even though the waist gaped. I bought a charcoal wool skirt earlier this year and had no issues with the fabric or fit (though I wish JCrew would bring back the wider waistband!) but this was really a disappointment. It's too bad because the color itself is so pretty.
ReplyDeleteI received a Minnie with considerable stitching issues and a very weird Blythe blouse. The silk doesn't have the same quality as my other Blythes. It's definitely silk, but it looks like polyester...So disappointed! At least they were not final sale...
ReplyDeleteDear Jcrew - Please please fix the colors on your website! The color representation is not accurate to say the least. With all the profit made during laat year, can't you afford to do so?
ReplyDeleteSizing!!! I just got three new #2 pencil skirts in the cotton in my regular size and they were all crazy tight. I compared them to my other #2 pencil skirts (in both wool and cotton) and the waistband was over 1" smaller on the new ones. Arghhhh....so frustrating.
ReplyDeleteSkinny Fleece Pants (essentially sweatpants) shrunk up something fierce with washing and drying. Not just once, they keep getting smaller and shorter, what the heck? (and I am sure I'm not growing larger myself at the moment, I have actually lost a bit of weight recently). I wonder if customer service would be able to take these back? I don't even want to wear them, they are so tight and ridiculous now. If you remember my original review of these, they were big and baggy in my regular size when I first bought them. They have honestly shrunk 3 sizes. Ridiculous!
ReplyDeleteI just saw similar pants at the GAP and I'm trying them out. Maybe they won't shrink down to the size of a doll !
Placed an order on 17 February.
ReplyDeleteReceived shippingn otice 19 February.
The UPS site says they are awaiting package drop-off. It stays in this state until 25 February.
Package now scheduled to be delivered 27 February.
Wrong! The package delivery date updated to this Friday, 1 March.
For those keeping track, this is almost two weeks to get an order. It slays me that it wasn't even dropped off to UPS for a week.
By now I have completely lost interest.
The same thing happened two me with two orders placed, I live out of the country and always do my shopping when I come. I was in the states for close to three weeks and placed my order the day before I left, only received one of my three boxes, the others will have to wait until I am home next. Absolutely ridiculous.
Deleteplaced an order on feb. 20 for 5 items. on feb 21, received a "we wish we had enough" cancellation notice for one item. feb. 22, received same notice for another item. feb. 23, received same notice for a third item. feb. 25, received same notice for a fourth item. this morning, the fifth and sad last item finally shipped. ridiculous.
ReplyDeleteBought quite a few matchstick cords at full price this fall, but when I saw the price of the boulevard green ones a few weeks back, I snapped it up for $24. When I got them, there were no tags on them. Nothing. Obviously, they've been worn by someone and taken back. I am disgusted.
ReplyDeleteI just sent a scathing email about poor business practices. Sure, I can wash the pants, but it's just the idea that they are putting used clothing on the website and stating it's new. Ick.
DeleteExactly why I stopped buying final sale. I got dirty, worn items to name other problems. Not worth the hassle. Life is too busy to mess with J.Crew's poor business practices. I either buy early or not at all. Sorry this is happening but has been for MANY years. Doubt they will change anytime soon:(
DeleteReceived a necklace I ordered that is over $200... in a plastic bag tossed into a cardboard mailing box. It was just flopping around in there. They should be ashamed!
ReplyDeleteSo I called a nearby store late yesterday and asked if they had an item and would hold it for me. Spelled name carefully and loudly, verified style no. & size. Yes, yay, they had 3 or 4 and would hold!
ReplyDeleteFirst thing this a.m., ran down to store. Nothing on hold for me. Well, said I, a store search late yesterday showed that you have 4 of these, let me have one of them. No, they claimed without looking, we don't have any. Could it have been put somewhere else? Huh?
I was so frustrated I left without even grabbing a catalog. Stood on the sidewalk and started calling other stores to try for a charge-send. The first store I called (not in NY) had my item & my size, but the SA refused to do a charge-send - on my JC acct - on grounds of "customer security." She said I had to call WWFU, who would verify my acct and probably call that store. "Why do that" said I, "when I've already found it - you have it." This line of discussion led nowhere. Slowly.
On my next call I spoke to a functional being, who is kindly and graciously charging and sending my item. But why, oh why, must just buying something be so difficult? Don't these people want to sell clothes?