This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
The service at my store has taken huge dive over the past year. It's rather frustrating.
ReplyDeleteDitto for both stores in my area. Returned a couple items in store Sunday. I approached the register, smiled, said, "I have a return," and placed the shopping bag on the counter near the SA. She didn't smile or say a single word until she mentioned I might have to swipe my card to process the return. I was uncomfortable, and would have inquired about ordering a pant I'd just tried on in a tall size, but I wasn't going to push my luck. Missed sale opportunity. A couple weeks earlier I'd inquired if they had a top in store, and was flatly told no-no offers to order it from online or check another store. Basic sales training is noticeably absent from my larger store these days.
DeleteI hate doing in-store returns sometimes -- I'll scout out the friendlier SAs that I've worked with before when doing a return and will even go to a different floor at my store if need be. It shouldn't have to be like this, considering the majority of JC's products are online only, with no way to gauge how an item might look on you, despite measurements. (Also, I'm half-convinced that the measurements given out by CS are dictated by their standard size chart, not by actual measurements of the particular item. I could be wrong, but I've ordered two skirts in the same size - CS gave the same waist measurements for both, but only one matched these measurements. Not terribly helpful since I can already access the standard Size Chart.)
DeleteYesterday, an item that’s been on my wishlist at Anthropologie for months FINALLY went on sale. I received an email from Anthro informing me of the markdown (50% off) encouraging purchase before the item sold out, which I quickly did. Hello, J.Crew? THAT is how a wishlist should function. The user should be notified when a wishlisted item goes on sale, receives additional markdown, or is becoming low-stock. I don’t need a daily email reminding me that I have things on my wishlist…….the reason they are on my wishlist is because I am WAITING for them to go on sale!
ReplyDeleteAlso, big thumbs down to my long sleeve striped maxi dress arriving yesterday, shipped from a store and thrown crumpled in an envelope. No tissue; no clear plastic bag to protect it; just the dress loose in the brown paper envelope (the dress itself is fabulous!).
Rant over. Love this site.
Why is the shipping from J crew so slow? I have an order from April 25 and 28, both of which have finally shipped, but I have not received either after 7 and 10 days respectively. They used to be much faster.
ReplyDeleteAnd yet Factory shipping seems much quicker lately. Makes no sense.
DeleteI priced the cute iPad covers that the SAs use to do stock checks, etc. $$$$$ For the price of one cover per store, each store could also be provided with a cute handheld vacuum to de-fuzz the try-on rooms, and someone from a visiting management team could stop in and explain what it's for.
ReplyDeleteThey could also benefit from investing in windex - my dressing room mirrors are always horribly dirty, it drives me crazy!!
DeleteThe short-sleeved linen shirtdress looked like one of the best pieces this season....but I'll never know because it sold out so fast! Not a size left in stock, no warning that it was getting low, either. Meanwhile pieces that shall go unnamed sit in the sale section from 2014....
ReplyDeleteTwo major disappointments this week. Point sur selvedge jeans in Warnell wash arrived and run so big. I totally have to put them on again because they are some of the nicest jeans. Part of the problem here is the model pics. I'd need to size down two sizes for them to fit like that. I wanted a slouchier look so I sized up one, but my real size would have fit loose the way I wanted. The other issue is final sale. Stop it with the final sale on jeans that are not available in store.
ReplyDeleteSecondly I wish better attention was paid with shipping. I received a crumpled up dusty shirt and a shirt the wrong size (hang tag was mismarked but tag on the garment is correct). Now the size I ordered is sold out.
Again it is now over a month since the rewards were issued but still no sign of them. Why does it take so long when other retailers can issue them almost instantaneously?
ReplyDeleteI received the boatneck tee in multicolor stripe (item e7064) in blue the other day. After having waited nearly two weeks for it, I received a shredded and burnt looking package. To make matters worse, the shirt itself had a burn hole on the front and several scorch marks on the back, rendering it completely unwearable.
ReplyDeleteLet's hope that happened after it left the warehouse or store!
DeleteI ordered a navy blazer from J Crew a week ago. It arrived today in a crumpled brown paper bag. The navy blazer was stuffed inside of a plastic bag with a J Crew sticker holding it in tightly, then stuffed again inside of that brown paper bag. Why would they ship a navy blazer like this? It arrived wrinked all to hell, with dust and dirt smudges throughout. J Crew offered to pay for dry cleaning services as well as send me a garment bag. Nice gesture, but still...
ReplyDelete