This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
I was denied a price adjustment on my Thomas Mason shirt after they figured out US customers could use the THANKYOU promo and changed it....not fair at all. Considering how little I've been spending there (co-signing all of your posts in the last thread) you'd think they'd try to make a long-time customer happy.
ReplyDeleteCaille, sorry you didn't get your price adjustment. Did you talk to someone by phone or email? If you haven't tried yet I would email them and ask again. I have much better luck with this method.
DeleteI tried both, LOL. (Was really annoyed because those shirts almost never go on sale.) I tried again today and after a loooong hold finally got my "one time adjustment." Persistence is everything. Thanks Lauren.
DeleteAs I've chronicled in earlier posts, it took me three visits this past week at the one location in the city that had my size to get 25%-off on the Rolled-Sleeve Pocket Tee in Stripe in the black and white colour when it was supposed to be 25%-off both online and in-store. I definitely understand if a sale is specifically stated to be online only (I work in retail myself, so I've dealt with that issue on the store employee side as well), but it was bizarre when it wasn't honoured the first few times because of the sales supposedly being different in-store and online, and I didn't have that issue at other locations (which unfortunately didn't have my size).
ReplyDeleteWhy does JC reimburse a gift card FIRST when you do a return? I had $300 merchandise, returned $73 worth. Paid with $75 gift card with balance on my JC card. I was issued $73 in a gift card! Why can't this money be applied to the items I kept? Called and complained, and rep said that's just the policy. Followed up with an email to JC, and they fixed it immediately by reimbursing my card and canceling the re-issued gift card. Appreciate the email customer service, but hate this policy. I should get to use my gift card when I want to. No more gift cards until this policy is fixed.
ReplyDeleteI totally agree with you -- I'm not a fan of this policy, either.
DeleteIt's funny how this policy about returns with gift card varies...when I've returned to a store and have purchased with two tenders (gift card/JC card) the SA has always given me the choice of how I want the refund. The inconsistency between online/stores is very aggravating.
DeleteJ. Crew has been ridiculous about a J. Crew credit card issue I had. It's been paid for weeks but I can't use it because some security thing is flagged. I talked to half a dozen people at J. Crew, plus my own bank, was told 3 conflicting things by 3 different J. Crew customer service reps. What a colossal waste of time.
ReplyDeleteI've really been missing the "olden days" lately. Have been searing high and low for a timeless, classic dress for our engagement photos with no luck. Come back to us JCrew we need you!
ReplyDelete