This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
I have to give a big thumbs up to JenniferD's reviews on JC's site. They are so descriptive and helpful (and have great subject lines!) - the other day I read through them all. A lot of the reviews on jcrew.com are turning out to be good, and I like that they default to showing the most helpful ones first.
ReplyDeleteI'll always come to JCA for reviews first, though. ; )
Awww . . . thanks silver_lining! I rely on reviews myself in helping to decide whether to make a purchase, and whether to size up or down. "Down" is the case for most J.C. items, and sometimes 2 sizes! Cheers - Jennifer
DeleteAs always, JCAs rock.
ReplyDeleteThanks to everyone who helped me out this week with the skinny stretch cargo pants. .. especially Cate who kept checking in during the day! :)
You're welcome! I'll review again when they're washed and dried.
DeleteCustomer Service. Always helpful. I almost never get no for an answer despite my incessant requests. No other retailer comes close IMO.
ReplyDeleteI agree, JC customer service is always great!
DeleteYep, agreed. I seem to recall some snippy CS experiences awhile back (remember, "well, as a one time courtesy..."), and I feel like they have made a noticeable improvement -- nicer and more accommodating. In the last couple of months during the sporadic extra 40% off promotions, I bought two collection dresses -- the daisy jacquard, and the gilded floral jacquard. Neither was final sale at the time I purchased, and both were only available in one size off of my normal 2 or 4. Unfortunately, neither fit (one was a 0, one was a 6), but in both cases, a couple of days after the promo ended, my size popped back and in both cases, CS was happy to send out the dresses in my size, at the price I paid (which was 40% less than the price advertised at the time). I love both dresses and think happy JC thoughts every time I look at them (even though I have not worn either yet!).
DeleteJC customer is hands down the best in the business. If you follow me on IG, you will know that I was shipped 2 left feet of the factory metallic oxfords! I called CS immediately. As the shoes were OOS online and there was a huge shipping delay from the warehouse due to snow, the CS rep offered me a replacement order (straight exchange) for a shoe on the retail site (with next day shipping). I ended up choosing the Collins loafer in basketweave. Received them yesterday and am wearing them today! They are really cute, comfortable and surprise, sizing is TTS (finally!!).
ReplyDeleteNice ....!
DeleteLooks like extra 30% off plus free shipping today over at Factory. (code JUSTCUZ)
ReplyDeleteOT: A review of the J. Crew Sleeveless Beaded Zip Top HTH!
ReplyDeleteNot loving....that April style guide is on J Crew pinterest and that it will load so slowly (no pics yet and probably won;t start until friday night ?) anyone getting the guide that can show us some new items would be so appreciated. JCA's are the best!
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