This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
When it pops back, the blue and orange paisley skirt from this summer is still 99.99, which the current season one is around 98. Really? Come on J. Crew. Time for cuts.
ReplyDeletei bought a pair of black matchsticks. washed them according to directions, left with white streaks on my jeans! tried re-washing without detergent multiple times to no avail. jeans are only 1 month new. =(
ReplyDeleteI had my first wrong item shipped experience last week...ordered a cashmere l/s tee during one of the last 25% or 30% promos (they're all running together at this point) in in fiesta purple that was backordered until January...was pleased to see it shipped late last week but then was very disappointed on Monday to see I had received a white bathing suit bottom. Boo!! Very disappointing to be expecting cashmere and get a bathing suit. I have an email in to CS to see what they'll say...
ReplyDeletejennifer, I would email customer service and let them know what happened with your jeans. It sounds like something went wrong in the dyeing process, rendering them defective, and they'll likely offer to take them back or exchange them for you.
ReplyDeleteJust ordered a few of this year's Cambridge Cable sweaters. It is 15% wool, 17% angora, and the rest is nylon viscose. Last year's Cambridge Cable was 55% wool, 15% cashmere and 30% nylon. This year's version is going back. I am not paying the same price for something that is barely warm and mostly synthetic.
ReplyDeleteI got the Cambridge Cable Turtleneck.
ReplyDelete45% Viscose
23% Nylon
17% Wool
15% Angora rabbit hair.
I think rabbit hair is really gross, but I bet this will shed like mad.
Received my 7 item order yesterday which had one missing necklace, one missing pair of shoes and one broken necklace. I was really looking forward to the shoes which are now no longer available. BUT JC customer service was great and gave me a refund for the missing and broken items.
ReplyDeletejennifer, I would e-mail Mickey directly at 24-7@jcrew.com. I did last year when I received a defective final sale item and they promptly resolved the problem.
ReplyDeletepathos, that's close to the 'goat suede' in their goat suede slouch pants. :)
ReplyDeletePathos - it will shed like mad! Just give it a shake and you will see it fly everywhere.
ReplyDeleteI also was sent a wrong item in an order I received yesterday, although it was just the wrong colour (and looking at the colour codes they were almost identical but for one letter..), not as crazy as getting a bathing suit instead of a sweater though! I was wondering if anyone could comment on how this issue is usually resolved, since it seems to happen pretty frequently (unfortunately) but this is the first time it has happened to me. I assume they will send me the correct item free of charge, but will they make me send back the wrong one on my dime? That doesn't seem right, as shipping is expensive. I also wonder whether it's better to deal with them over the phone or through email for this type of issue (or whether it matters). TIA!
ReplyDeleteRebekah- No, I don't think they will make you pay for the return shipping. I rcvd a defective item, and the CS emailed me (I think) a mail label. Also, they will ship your "real" item or replacement item free of charge. They may even offer to ship something else free of charge if your item is out of stock. CS always has offered this service to me, and I have never, ever had bad CS from JCrew and I do 99% of my shopping with them online or on the phone.
ReplyDeleteThe Cambridge Cables made my sinuses go haywire! I couldn't even see wearing them with denim, they shed so badly.
ReplyDeleteOk...double vent for this week!!
ReplyDeleteHad another order placed for the tipped hacking jacket and the purple wool flannel hutton trousers which I received today...and I only received the hacking jacket! My packing slip says the pants are in there but they're nowhere to be found. Immediately called CS and they are reshipping the item. The shopping gods have spoken - STOP DRINKING THE CREWLADE.
Anne, I have never commented before but read JCA all the time. I just had to tell you that the exact same thing happened to me, I ordered the fiesta purple cashmere tee and ALSO received a white bikini bottom instead. I took it back to the store and they did a We Will Find It For You for me over the red phone, at the sale price. I received an email today saying that one was located and was on its way to me. Why we would both receive white bikini bottoms instead of purple cashmere is beyond me!
ReplyDeleteRegarding the purple cashmere tee/white bikini bottom fiasco, I suspect the two items must somehow have similar codes so that when people are looking at the invoice and filling the box they are just looking to quickly, reading it wrong, and grabbing the wrong item. I'm convinced that's what happened with wrong item as well, but it was just the colour code that was different and only by one letter. It makes sense that these mistakes seem to happen a lot more frequently when the warehouse is swamped due to crazy promos! I understand they are trying to get the orders out in a timely fashion but it shouldn't come at the expense of accuracy. Especially since JC then has to pay to ship the correct item and return the wrong one.
ReplyDeleteI received a size 00 Blythe blouse in Fiesta Purple instead of a Sherpa Hoodie size M in Warm Walnut. The codes were nowhere close to each other. It was the first time I got the wrong item sent. I guess there is a first time for everything.
ReplyDeleteWell I just got off the phone with a lovely CS and they did a prereturn and new order for the correct item... which they said they would do a "quality check" on to ensure that I got the right item. Shouldn't they be doing that anyway? Anyways it's all sorted now.
ReplyDeleteExcept for the fact that I now have to pack up and return the wrong item, pay for the return postage, photograph my receipt and email it to them along with a saga explaining the whole thing (because I'm Canadian I can't use the smart label?). Considering the item only costs $9, they'd be better off just letting me keep it!
I never got anything wrong for years but this fall I got a very expensive blazer instead of a sale dress and a bracelet instead of a pair of shoes.
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ReplyDeleteDoes anyone else feel the recent sales have been less than stellar? For instance, Ann Taylor has had variations of 40% off and $50 off $100 purchase for weeks now. It seems like J. Crew had a few good sales several weeks ago and then fizzled out. There's a number of items I have my eye on, but I just know that as soon as I purchase them, there will be another sale. Grrr.
ReplyDeleteLast two sweaters I tried were itchy, must be the new trend. Stay away from the Wynter and dream cardigan sweaters.
ReplyDeleteJust received an order that was supposed to have a 36/30 pair of pants, but instead it was a 36/32. And now the 36/30's are gone. Grrrrrrrrrrrr.
ReplyDeleteI received the wrong size in the Emmett flat boots I ordered. I ordered a size 9 and got a size 8.5I reordered but of course they are on backorder! This is the 4th wrong order I have received. The worst was receiving a pair of panties instead of a purse. You would think the weight alone would be obvious!!!
ReplyDeleteThey were completely missing an item in my last order and gave me the wrong size shoes in the order before that. What is going on at the warehouse?
ReplyDeleteSince we're venting, can someone comment on the dream open cardigan or the hadley sweaters? I'm new to this blog (and to JCrew overall! I'm boycotting Banana Republic because I am FED UP with how annoyingly bad their quality is). I love the conversations going on!
ReplyDeleteI think I saw someone say the dream sweaters are supposed to be itchy? I hope not, I just ordered the dream cardigan using the HOLIDAY promo on Monday and I'll be so annoyed if they're itchy and crappy. And again, what about the Hadleys? And hey, maybe someone can recommend their favorite cardigan if not the dream? So much appreciated!
Thanks a lot girls!! :)
My Cambridge Cable Turtleneck sweaters from 3 years ago are 55% wool, 30% nylon and 15% cashmere. They have held up for 3 years with no pilling or stretching and they don't itch. Glad I stocked up. So sad to see declining quality in such a classic J.Crew staple.
ReplyDelete@Jill - thanks for sharing your experience, glad to know I'm not alone! I had a few other returns and wasn't sure when I'd be getting back to the store so I sent the swim suit back and sent an email to CS, to which they responded with an immediate credit and said I could do a we'll find it for you...so I have to call and ask them to do that.
ReplyDeleteFor my missing pants, I also received an immediate credit and they are "re"-shipping the pants.
I would say a lot of retailers seem to be having issues, I've received errors for orders from Ann Taylor and Talbot's lately too...
I bought a perfect fit scoopneck online, and it arrived with a ripped seam. It's sold out in my size now - it popped back this morning, but by the time I went to the store today to return it and some other things, it had disappeared again. I ordered a size smaller but I don't think it'll fit.
ReplyDeleteI feel like a first world jerk every time I complain about this but why is JCrew shipping SO SLOW compared to other retailers like Anthropologie and Amazon?
ReplyDeleteIt take them a good week to get my order to me when I know it can be done in 3-4 days.
If other companies are getting it right, JCrew needs to up its game. Big time.
I made a $300 purchase with J Crew. UPS delivered the package and left it on my porch on Tuesday, however, I was home all day Tuesday, and I didn't see the package at all. I did another loop around the house, and still no package!
ReplyDeleteI understand mistakes happen. I think the UPS guy dropped this off at the wrong house, or maybe he stole the package himself. I know there's no way a random person walked up and stole the package. What irritates me the most is the way J Crew is handling this. They're filing an inquiry with UPS and then I have to wait 7-10 business days. That is TERRIBLE customer service! I know Pottery Barn and Amazon would replace the items without hesitation because they've done so for me and friends before. Maybe about 5 years ago I had a similar issue with J Crew and they replaced the times right away. I can't believe they're being so cheap. This will definitely make me think twice about ordering with them.
Good Luck with the stolen package. I had a package stolen. I had to call Jcrew multiple times and follow up.
ReplyDeleteTurns out UPS said they called me and said I had told them I got the packgage. When Jcrew repeated this to me, I said. Interesting. What number did UPS call? And then I told Jcrew to call that number. The number was disconnected. Of course I had Never told UPS that I had the package (as I never recieved it). Finally, after all of that (and Several weeks later) Jcrew offered a refund.