This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Just a small vent that I never get emails or style guides anymore, despite multiple requests and two decades of pretty much weekly purchases on my J Crew card. What does a girl have to do? If it weren't for the JCAs I would never know what is going on, and miss the new arrivals and good promos.
ReplyDeleteYep, same problem here.
DeleteIt is SO aggravating! I never get emails to the email address that is on my account so I opened a different email account. Now I get J Crew emails. Why do they ask every time you make a purchase for your email address if they aren't going to use it?!!!
DeleteI used to get the J Crew Factory new arrivals mail and then suddenly no more. So I contacted them, they would look into it etc. Nothing happening. This was last year. Then about a week ago what did I find in my mail...
DeleteSame problem here. I have given up.
DeleteSame problem here. I have given up.
DeleteI had the same thing happen to me. I went into my catalog and email preferences in my online account and made sure that none of the "do not send" boxes were checked. The same with factory. I actually filled out a new catalog form and then started receiving them again. Emails too. It's worth a try. Maybe it restarts the process.
DeleteI had a problem with a pair of pants i had bought and worn once. The CS rep was cool about it and let me return them and she said i could order another pair and she'd reimburse me the difference so it'd only cost me what the original pair cost me. So i ordered a new pair but they never reimbursed me when i emailed them the new order number. I had to track them down. Twice. :/
ReplyDeleteI got my pants and the difference finally but i it left a bad taste in my mouth.
A vent in regards to the factory pricing games. I went to the Factory store last night to return/exchange some items. I wanted to do an even exchange for the Chevron Dress. I sized down one and it was still too big. So I size down two and it is cute. Tried to exchange for the one I bought on line and was told I could not exchange and would have to pay the difference. Why on earth would I pay $25 more for the same exact thing in a different size. The manager said the pricing on line and in stores is different and there was nothing he could do. I worked retail back in the day and there is always a price override key. Aside from that I have done exchanges in the retail store and they were able to match the online price no problem. Not having good experiences lately. In the end the dress is a few dollars cheaper on line today as it is 50% off and I had a 15% off code that was sent to me with my last order.
ReplyDeleteJessF, in the future you could just call customer service and they will honor the price you paid plus ship it for free. It is annoying though that you went to a store and they wouldn't help you out. That makes no sense.
Deletefrom my experience....this all depends who you get on the tele. for CS. It still could go either way. All J Crew is a gamble these days.
Deletefrom my experience....this all depends who you get on the tele. for CS. It still could go either way. All J Crew is a gamble these days.
DeleteOkay, I think I'm not alone in feeling let down by the show collection this season. But seriously, this style takes the cake. A long time ago I made up a club that no shoe wants to join: The Pantheon of Ultimate Ugliness (PUU for short).
ReplyDeleteLadies, I think we've got another nomination: the "Pre-Order IX Style Huarache Sandals" (C6395), seen here: https://www.jcrew.com/womens_category/shoes.jsp?iNextCategory=-1
Yowser.
I wish they'd re-release the linen Tippi, in new fun colors. I only have one, and a couple of the Factory textured Charley sweaters, but I just love them for warm weather! Sometimes you just can't beat a classic.
ReplyDeletePlacing a big online order, and have each item arrive in separate shipments. :/
ReplyDeleteToday I received my order of the Marlow Mules and the Palm Tree Dress. When I looked at the package, I noticed it was shipped from a store in San Antonio (never a good sign). I pulled out the Marlow Mules and clearly they had been tried on - maybe by everyone in San Antonio! The bottoms are scuffed and the leather on the shoes has been stretched out.
ReplyDeleteThe Palm Tree Dress wasn't much better - it didn't even come with a tag and was very wrinkled! I don't know if it was tried on many times in store or if it was used on a manikin.
I called J Crew and they were nice about waiving return shipping, but still I wish I wouldn't have to go through the hassle of reordering the exact same items!
Sorry, rant over :)
Sounds like we had a similar experience with the Marlow mules. I received mine yesterday and they were just thrown in a box with no tissue paper or anything and were very stretched out as well. I'm pretty sure those are going back with no reorder for me.
DeleteYikes ladies, reading all of the above makes me wonder what J Crew is doing to keep their quickly dwindling women's customers happy??!!!
ReplyDeleteThen I got my answer! As a cardholder, they emailed me an apology for some kind of website problems on Monday, and to apologize they made it seem like they were offering me an amazing savings! 30% off my order... of things marked 30% off... THE SAME OFFER THAT IS STILL VALID FOR EVERYONE ELSE ONLINE.
Wow thanks so much??
They threw in the free shipping no minimum which I think was part of the promo on Monday that disappeared on Tuesday. Not a huge deal but could save $5
DeleteI just want my rewards.
ReplyDeleteIf you got an email about them, you should be able to use the code from that. I've done it a time or two.
DeleteI got an email from my VPS with my rewards info; and later the same day got an email from another VPS with my rewards info. But no matter - any in-store VPS can look it up for you if you want to buy something.
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ReplyDeleteA couple of positive, helpful, and concise reviews I took the time to write, never got posted. :-(
ReplyDeleteThis happened to me, too. I tried to write a thoughtful, helpful review, and I thought I followed all of their guidelines, but the review wasn't published. I don't know what I did wrong, so now I just write reviews here!
DeleteWho are they kidding with the fabric Malta sandals? They are already fraying in the pic! Wow.
ReplyDelete@ Cousy, the Sophia Webster Alicia heels can join the PUU club for SURE. Wow.
Stopped by one of my local stores today to get a skirt shortened. Got major 'tude from the manager.
ReplyDeleteHer: Just shortened right? No other alterations?
Me: yes.
Her: Did you pay full price?
Me: Um, no, but I've had a skirt shortened here before and that wasn't full price.
Her: You were lucky then, because our policy is that tailoring is only for full price purchases.
Next part is not really a vent, but to finish the story...
So, I called J.Crew corporate and explained the situation. After they checked with a supervisor, she returned and said policy is for full price only, but stores have discretion, and that I could go out and get the skirt shortened and they would reimburse me. What a pain!
Tailoring in my area is expensive, so I thought I would try another J.Crew - didn't want to submit a massive tailoring bill and hope for reimbursement. Whaddya know, J.Crew #2 said "bring it in."
So from now on, my purchasing will be at store 2 and I'm going to be doing all my returns at store 1.
I'm over the UPS "My Choice" shipping. It is definitely not "my choice," and has significantly increased the amount of time it take for me to receive my orders. Free UPS shipping would be a great cardholder perk...just saying.
ReplyDelete