This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
My long sleeve tissue tees from '06 are in pristine condition while those from '08 and up have those tiny, annoying little holes all over. It's not me J. Crew, it's you.
ReplyDeleteActually, not defending JCrew but my '06 tissue tees do have holes in them. I think it's simply a consequence of 'tissue' thin cotton.
ReplyDeleteLove the 25% off and free ship promo...HATE that they have hidden the cashmere long-sleeve tees and Thomas Mason fabric shirts so that you have to Google search them online to buy them with the discount. Tsk-tsk, J.Crew. Don't offer the % off promos and expect us not to head straight for the good stuff that never goes on sale.
ReplyDeleteI think that now it's more tissue than tee. lol
ReplyDeleteOn another note, J. Crew is operating at 50%...only half of my recent order ended up shipping. Granted they were "we wish we had more" popbacks, but still getting a girl's hopes up and then smashing them like fine crystal on marble...lovely JC, just lovely.
I almost purchased a pair of Wheat Selvedge denim jeans with a couple of t-shirts but ultimately didn't press the final submit order button as I was torn between buying a pair of Raw Denim jeans instead. I decided lat night to go ahead and order them but when I went on the site, the wheat denim had magically disappeared from my cart and from thier website. They showed up when I did a search for Selvedge denim but when you pressed the link it just threw you to the main website page. After spending 25 minutes trying to get the page to show up, the 4 t-shirts I was going to buy were now down to 1 due to stock being depleted.
ReplyDeleteI used to place orders at J.crew on a bi monthly basis but because of problems with quality, customer service, and the website....well, it has now taken me 6 months to spend a 200 dollar gift card and it looks like another sale is going to pass without me using it.
What a difference a year can make. Ultimately just another disappointing experience with J.Crew. I honestly think I am just going to sell the gift card on eBay as I just cant see buying anything from this company any longer. Such a shame as I really do love their designer collaborations but you can buy from those companies without going through J.Crew.
Again, what a difference a year can make.
I am not receiving any emails from J. Crew anymore. Plus, the sale items are a little skimpy and the prices aren't that much of a discount.
ReplyDeleteWas in store on Friday and placed a WWFI search for the Siren dress in 00. Never received an email indicating whether it had been found, and now it's available online in 00. The trouble is, when I initiated the WWFI search in store, they were willing to match the 25% off plus 15% student discount I got when I purchased a size 0 earlier in the week, so I'm not about to order it online at full price. Of course, with my luck, by the time I hear anything the 00 will be sold out too. If it is, my 0 is going back too, purely out of frustration.
ReplyDeleteAlso want to mention that I got the WORST customer service in the NYC 5th Ave store on Friday! An associate named John finally helped me and he was great, but before that I had approached two different associates who were anything but helpful. One advised me that she couldn't leave the front of store - was she also unable to call over another associate? - and one, after I asked him for help, kept me waiting for literally 10 minutes while he helped another customer with a coat, then walked away and never came back. Having worked in retail myself and being a loyal JC customer, I really lack tolerance for that kind of service.
Just an update on yesterday's post... I received an email this morning stating that my WWFI order was processed but they did not and will not honor both the 25% off and 15% off as I was told they would by both by the store associate who assisted me and the phone representative who placed the order. I responded that I did not authorize the amount that they charged me (about $46 more than they should have) and requested that they cancel my order and issue a refund. Then I received another email from another representative stating that they will honor the two discounts as a courtesy. Is it really a courtesy when I'm just trying to get an item for the price at which I was quoted by two representatives when I placed my order? Ridiculous, and just another example of how frustrating it is when a company does not abide by uniform policies.
ReplyDelete