This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
There are new arrivals online!!!!
ReplyDeleteShocked at the lack of quality control. I've read about other JCAs' experiences with quality issues but this is the first time I have experienced it in all it's "glory". I ordered recently the Baja Embroidered Top, Eyelet Dot Tank, and three pairs of 7" chino shorts. The shorts, all size 12, are cut very differently. One pair was so small I had to send back. The eyelet top started to unravel around the dots after 4 hours of wear, not to mention it became very stretched out. But the icing on the cake was the Baja top. It came, folded in the typical plastic bag with 3 or 4 holes in it. The holes look like a cigarette burned it. Unbelievable. I am returning everything. I've been purchasing items from Theory, Kate Spade, Joie, and other brands because I'm just disappointed with J.Crew lately.
ReplyDeleteI can totally relate. Such a shame...used to LOVE JCrew but now I expect things to come defective and if they are not I am overjoyed. Not a good way to shop!
DeleteHi everyone. I'm a first time poster. I purchased the pave link bracelet last week. The next day I was about to put it on when I realized a stone was missing. I'm not sure if the stone was missing when I bought the bracelet or if it fell off afterwards. The tags were all still on since I never actually wore the bracelet. I took it in to the store (Fairview Mall in Toronto) and was planning one exchanging it for another one as I love the bracelet and haven't heard of anyone else having issues with the stones falling off. I asked the sales rep what I could do if this happened again and they said they would only return/exchange it if it was within the same 30 day period. After 30 days I would be out of luck. I was shocked by this. For the price, Jcrew should stand behind their jewellery. So I ended up just returning the bracelet as I don't want to risk having another stone fall out. The staff was a bit cold with me - they offered no apology or anything like that. I own lots of Jcrew jewellery and have never had any issues before but now I need to rethink whether its worth the money.
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