This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
They added xxsmall to the size choices in the sale section....woo hoo!!!!
ReplyDeleteYippee!! Great news!
DeleteLove the extra fast response I got when the wrong item was recently shipped. They quickly re-ordered the item at the sale price and shipped it overnight! I was told to return the mistaken item at my convenience.
ReplyDeleteAlso love the free shipping by emailing my SA with my 30% cardmember order, instead of placing it on the web site.
Last week I got obsessed with an older necklace but did not have an item number. I sent off an email to J Crew and within the day had the style number and the latest price. I also put in post in Looking to Find, a great JCA tipped me off that there maybe one at her local store. Unfortunately it had been sold so I did a J Crew WWFIFY. The SA I got said there was 2 in inventory, it was on sale but she could not give me the 30% off but waived the shipping. She said to go into the store with the email confirmation and they would adjust my account. I was going anyway and the store SA, called and the in store price was $10 less, plus I got the necklace with the 30% off. Final price around $52, saw it on Ebay for $149 and $169. Everyone I spoke to at J Crew was polite and extremely helpful even though this was an older item and on sale. Thanks J Crew and all the SA's, outstanding customer service.
ReplyDeleteI recently got the "school of fish" merino Tippi - it is so cute! And fairly light-weight, so given the cool summer we are having so far, I've actually been able to wear it.
ReplyDeleteI recently ordered a city mini skirt in neon azalea from the factory store and it was lost in the mail. Tracking the item said it was delivered but I never received the item. I assume a neighbor or something got my package but no one returned it to me. Bummer! I was waiting for this skirt.
ReplyDeleteI called J. Crew Factory didn't know what they could do since it said it had been delivered, but the rep immediately said that they could refund my money or order a new skirt if it was available. Unfortunately the 00 was sold out. So I was totally bummed. But I truly appreciated their quick response and no hassle customer service. It's a reason I continue to shop J. Crew and J. Crew Factory.
Lucky for me, after my package was lost I found the skirt in stores. Thank Goodness!
Have a great weekend!
Elvy
pigtailsnpearls.blogspot.com