If
you are stopped
by a J.Crew store this past weekend
to see what's available (if
anything!) in the SALE, or to see some NEW ARRIVALS
{sigh!} in person, maybe you
might be willing to
share that with us in this post. In
particular, if you could share
with us a few of the noteworthy items
that are available, at what
prices, and potential sizes the
store is carrying (as well as the
store location)- that would be
fantastic!Also, please let us know if your local store was/ is carrying an additional percent off sale. Thanks in advance!!! :)
OT but I can't even get online at Jcrew or Madewell.
ReplyDeleteYep, it's down. Bad timing to say the least.
DeleteWas having trouble on website so called CS. Apparently, they're having issues company wide so website is in fact down.
ReplyDeleteNoticed same about site. Does appear to have 50% off sale styles when it comes back up!
ReplyDeleteAgree, bad timing as they really need sales. I've been trying to get on the site for a while and am getting frustrated.
ReplyDeleteWas going to go out of town to a store but we've got storm warnings today.
Oy. Well at least we are all. In the same. Sad boat!
ReplyDeleteok, this is hilarious. I thought I'd check out the website this morning and couldn't get on, so I was thought "well, let me go over to JCA and see what's up", haha.
ReplyDeleteMe too...I knew the latests would be posted here :)
DeleteOddly - Disney web site is down too, or at least the Disney.go one. Wonder if one of the major hosrpting providers is having issues.
ReplyDeleteDisney site is back up.
DeleteThis is terrible! Dying to get on the site and use my gift cards!
ReplyDeleteI'm having withdrawals, can't get on the j crew site! Of all the days....😂
ReplyDeleteI knew I could count on JCA to see that I'm not the only one with website issues!
ReplyDeletelooked ( late last night ) sale was 5o% ( i believe final) and it was 30% off reg. no free shipping. code was BOXINGDAY. valid for Dec 26th only.....Carolyn from Vancouver
ReplyDeletethis was the Canadian site.... C FROM V
DeleteI've been considering a shopping fast -- or at least a slowdown -- for 2017. Maybe this is a head start?
ReplyDeleteSo when I got up the site was open, sort of -- there was a promo for "our best customers". However when I tried to get to an individual item page, the sizes and price wouldn't display, and Add to Cart wasn't working. I was wondering if it was something I said. Thanks, JCAs!
ReplyDeletedo you remember what the promo was? did the sale section switch over to all final sale?
DeleteHi Cass - promo was 50% off all sale items, final sale did not appear to be in effect (with the exception of the usually marked FS section).
Delete@Cass, ^^^ that's what I remember seeing as well when I went online late after midnight. Final Sale wasn't in effect (except on a handful of items, like some Tippis). When I was in the store last Friday, I asked about whether Sale items were Final Sale and the SA replied that they wouldn't be until January.
DeleteI could've sworn I saw "up to 50% off sale items" (40% off sale and 50% off final sale) but I guess not. I also saw that Madewell was offering 30% off sale items.
DeleteThe code was 50% off all sale with code THEBEST.
DeleteJCrew on Twitter or facebook (can't recall) said the promo for today Shopsale is 40% off sale and 50% off final sale.
Delete^^Sorry, that was for the U.S. Canada was showing 50% off sale this morning. I think the cdn code was 'youdeserveit' or something like that.
Deletehmm. seems conflicting info. last night before crash it was Boxingday....for Canada not sure about US
Delete50% off sale is back up on US site and code is still THEBEST. It's not a good idea after being down all day to have a new promo that's worse than the one you started the day with.
Deletethere's an error message being displayed stating the site is down due to an increase in traffic... er... maybe there is an increase in traffic w/ ppl checking to see when the site is bk up but i doubt that's why it crashed earlier today
ReplyDeleteI agree.....
DeleteDDoS attack? Has happened earlier this year on other websites
ReplyDeleteStarting to wonder whether this is the cause, if only because it's been going on for over 12 hours, based on when others first noticed the issue. I think if the problem had just been a technical glitch, it might have been resolved by now. Since it's affected them system-wide, disabling use of the store credit card, I'm guessing it's more than just a glitch. Other retailers don't seem to be experiencing anything similar. Poor J. Crew 🙁
DeleteOdd that you can get into all the sale categories except women's. Maybe our husbands/significant other have jammed the site to prevent us from spending more money!
ReplyDeleteThe message on the site says that the site is down because of too much traffic. Don't believe it - I went to the site at 4:00 am EST (couldn't sleep) and it was down then too.
ReplyDeleteBingo!
DeleteI was on the site around 1:30 AM (EST) so it must have crashed sometime around then. Bummer, as that's a long time to be down, then. Bad timing, as everyone has already said. I had a few items in my cart that I'd made to re-check this morning. Bummer!
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ReplyDeleteMadewell is also down.
ReplyDeleteStill down and with a message from J.Crew about more traffic than usual...I can't imagine being on the front lines dealing with this today :(
DeleteI'm sorry for them really. The brand doesn't need this kind of a hit.
DeleteMadewell down too!
ReplyDeleteI have a bad feeling about this - the company is pretty fragile, and can ill afford to be offline on one of the biggest shopping days of the year. I feel bad for the folks who must be dealing with this frantically today.
ReplyDeleteRight there with ya...my childhood is dying...George Michael and now my J.Crew...sighs...those beautiful catalogs were all we had growing up in the plains of the Midwest...
Deleteyes, really terrible time to be down; people have been gifted cash and gift cards they want to spend!
DeleteI went online at 7Am EST and it wasn't working then,
ReplyDeleteNot confirmed, but a few comments on Facebook said the stores also are unable to do returns right now...definitely a nightmare situation the day after Christmas!
ReplyDeleteoh...what a terrible end to the season or JCrew. customers can be upset when they take the troubleto get to stores for refunds. lets all remember to be nice. Maybe JCrew will be nice back and we will have free shipping tomorrow and a huge # of popbacks on site. wishful thinking. I was wanting to go on the site today . maybe being force to take a day off is a good thing...
DeleteThis FB post made me smile & gave some perspective.
DeleteErika Dole Good god, relax everyone. They're working on it.. Not being able to shop for a few hours isn't going to ruin anyone's life
I was going to venture out to make return but glad I didn't. I feared the website crash may have impacted the in store transactions and I was correct. Also emailed for a price adjustment as the banner said 50% off for one day only. Site was up but not functional when I woke up. This is a bummer for them. People w/ holiday money will probably spend elsewhere.
DeleteI saw some people saying they can't use gift cards in store because of these problems. I feel so bad for jcrew this is terrible for them and they really need to be making sales.
ReplyDeleteI didn't go to a store because of weather but I have gift cards to use so that would be frustrating even though it's not their fault.
As for returns, I didn't think you could do returns on boxing day?
That has never been the case in the US--not sure about Canada.
DeleteYou can make a return any day in the U.S. Except for today, apparently, but that's not usual, it's just because of the outage.
DeleteThanks ladies! I hope I can do my returns tomorrow. :)
Deletethis was true in Factory in Sommerville, MA...are they kidding? biggest return day of the year.
DeleteI remember years ago the Gap would not except returns on Boxing Day.
ReplyDeleteBut I have no idea if this is the case now. If I was going to the store today...I would want to return so I could spend the $$ there on something else. I don't go shopping on Boxing Day....because its too crazy . Most sales now go on for the whole week ...
I feel really bad for the Sa's at stores and CS on the tele\s.
lets all be patient and kind...its only shopping. tomorrow is another day...good luck to all people working hard to get the site back up... Carolyn from Vancouver
Just came back from a store and was not able to do a return or purchase on my JC card:((
ReplyDeletehas anyone talked to CS to find out whats happened / ?? Is it weather related ???
ReplyDeleteI was able to do a return ( but had to insert a cc /chip so credit could be processed when usually credit goes automatically to the card used ) . Made a small purchase but didn't use a gift card, so I wouldn't know if there are issues with that. Sale with extra 50% off ( few additions that I noticed were Items in plaid/ lady jacket/top with bow/ taffeta skirt/ top with ruffles...sizes 0 & 00 )
ReplyDeleteyes....good . I would be surprised if I could not return at store today...
DeleteThis must be a big problem or they would have had it fixed by now. feel bad if this this causing people stress....
ReplyDeleteYes, no returns to a J Crew card in store and no indication of the cause or when it will be back up. I drove about 40 minutes to a factory store just to make a return from an online purchase. They offered to hold the merchandise and process the return when they are back up but without any receipt of them receiving it, that felt weird. Just inconvenient since that was the sole purpose of the trip. I didn't bother looking around much since I couldn't use the card to pay either. This is really bad for them...
ReplyDelete@Cobalt - I agree with you on a hiatus... and maybe this is a sign! Bought too much in the past couple months with the crazy sale offers. Gotta cool the card off for a while.
ReplyDeleteAccording to their Twitter feed (@jcrew_help), no ETA on fixing the site, but once it's up the promo will run through 1/4/17 (sale 40% and final sale 50% with code SHOPSALE). Perhaps the 50% off all sale some of us saw will not come back (or just for Cardmembers?). What a lousy day for them!
ReplyDeleteI think the website got hacked. It is taking way too long to fix.
ReplyDelete@V Smith I agree, hacked, cyber attack or something like that. 'Normal' website problems would have been fixed by now
ReplyDeleteI just saw on jcrew's Twitter that someone asked about customers personal info. as they are worried if it's been hacked. JCrew responded that they have no reason to believe any customer info. has been compromised. So that's good and I'm hoping true. :)
DeleteMaybe someone forgot to pay their Cloud storage bill.
DeleteI hope credit info etc was not stolen...remember the target stores troubles a few years back...
ReplyDeletethis fix must be costing $$$ ...hope this doesn't push them further into the red.
ReplyDeleteThis is really unbelievable. 12+ hours offline. Most companies recover from even very significant hacks in far less time. I'm so sad for them.
ReplyDeleteWebsite now back up. 50% off sale w/ code THEBEST through tomorrow.
ReplyDeleteWhat a nightmare. I almost feel like this is it, it will never come back!
ReplyDeleteits..... back up,,,hey
ReplyDeleteFinally back up!
ReplyDeleteAs I was scrolling through the twitter feed, I saw a jcrew.com home page appear. Click, click, click - I placed a little order! No idea what will happen next. Took a screen shot of the confirmation.
ReplyDeleteJUST GOT AN EMAIL FROM JCREW THANKING ME FOR THE ORDER!
DeleteThat's a good sign. :) they haven't announced that the site is up yet so I'm wondering if there might still be problems. Good idea about the screen shot!
DeleteCan the site at least throw a Free shipping promo. Bad enough that we didn't have access to the site all day. haha!
ReplyDeleteSo I ordered the ribbon Jackie cardi twinset after seeing it on Ina and a J.Crew employee on IG, @francescamillsstylist
DeleteI hope both size S fits!
I will also try asking CS to waive the $5 shipping fee. It might be offered for tomorrow's last day promo.
Thank goodness. It's back up and functioning well enough to complete my order and and send an email confirmation.
ReplyDeleteDoes anyone have any updated info on what happened?
heads up! the site still is misbehaving. searching this am, found the DOUBLE-BREASTED BLAZER IN ITALIAN WOOL WITH SATIN LAPEL was on sale for 259.99 + 50%... score!!! however when i added it to my cart it was still normal price, 278.00. Added a sweater that was on sale w/ no problem & checked out. Called CS who eventually saw the sale price & credited me but it was not an easy process... The jacked didnt show up as sale frm my wishlist or frm searching the item. Also when I tried to add it frm my desktop I rcvd the msg that it was sold out, though frm the mobile flow the jacket was avl in multiple sizes...
ReplyDeleteJ Crew is doing new pricing games or the site is still broken. Either way, pls pay close attention when shopping today
I'm glad J crew is back online, but the continual disappearance and shifting prices of things is frustrating, so I won't be placing an order unless the scarf I want reappears.
ReplyDeleteI was due for a few PA with the 50% off but beware, as they now say they can only adjust for items that are in stock, essentially because they can no longer find the price for out of stock items. Should have gotten $38 back but only got $25 since they couldn't confirm prices for several things.
Isn't a PA only supposed to be for items that you bought FP anyway? Or did they change that policy.
DeleteJC will issue PA within 7 days. It no longer has to be FP. I think this is more in line with other retailers.
DeleteDon't get me wrong, I'm thankful that they honor any PA at all, but it is just odd that JC SA can't even find the prices of the merchandise they are selling and that the prices constantly fluctuate.
OK this must be new to keep customers happy because the old policy is still stated on the website.
Deleteoh no, I emailed early this morning for a PA for 2 things I bought 5 days ago that were 40% off are now 50% off. I don't bother if it's only a few bucks usually but this was over $20 difference. I think the items are sold out now, so I hope JC will still do the adjustment. I know things have got to be crazy at CS today for them.
Delete@bythelake & Julie Taylor, I encountered this same issue last night when I asked for a PA on a Petit Chateau coat that I ordered on Friday -- it was showing up on sale at $289, with 50% off, before the outage. But when the site finally went live again yesterday, it was long gone, and Customer Service couldn't help (they were able to help with other items, just not this one.)
DeleteI randomly checked for the coat today and it's back in stock, so CS was able to do the PA, which was a decent amount ($30+!) I recommend continually checking on your items if possible because so many seem to be popping in & out of stock. Good luck!
A little basic math can get you to the price before discount. For example, if the item was $69.99 @ 40% off, price paid is 41.99. To get to the price of the item before the discount 41.99/.6 = 69.99. Hope this helps someone.
DeleteI'm with mygoddy, it is ridiculous that they are telling people they can't find the original sale price. Even if they can't (which I find hard to believe) they could just do the math.
Delete