This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
I know this has been brought up before, but in case Dear Leader is reading, I am annoyed that the one item that I want, the tipped gamine dress, is $79.99 + 30% off in store but my size (petites) is $138 online. It's final sale in store, but at least you can try it on! If I have them order it for me, it is still final sale but I cannot try it on.
ReplyDeleteJ.Crew should consider a Boden-like policy - majorly marked down sale itens have to be returned within 7-days, at buyer's expense (like $7 return shipping). Can anyone forward me Dear Leader's contact information so I can make this comment? florapower9@gmail.com.
Is any other store this weird about pricing? The other day, I was in Banana in Copley (Boston) and noticed that a pair of shoes that was $98 online and in their Cambridge store cost $120 in Copley. The store checked with Cambridge and honored the $98 price.
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ReplyDeletehttp://www.jcrew.com/discovered/women/baseballhat.jsp
ReplyDeleteTheir stylist needs to be fired for the outfit at the bottom of that page: floral skirt, baseball tee, printed leopard basedball hat, chunky angle boots? Ugh.
Cass, that's heinous!
DeleteHold the phone...is that Coco the copywriter...from SPACE?
DeleteIt's all coming together. ;)
LOL, silver lining, good catch.
DeleteHa! silver_lining-by golly, I think you are right! Esp because of her quote in the hat section of the style guide (it includes a totally unnecessary use of parentheses).
DeleteIt is definitely Coco. At the very bottom it says: "02.Coco sports our calf hair baseball cap."
DeleteCurious - we're seeing a lot of calf hair, do you think those who buy the shoes, bags, accessories , skirts are the ones who refuse to eat veal? Loudly and often.
Deleteand I will soon post a screen shot of the opening description of the "Disoveries."
Oddly, the No. 2 Pencil Skirt in Tipped Double-Serge Wool is $138 online, $130 retail. Luckily, I was able to get away with the regular length (rather than the online-only petite version) and took advantage of the 25% off $150 promotion in-store.
ReplyDeleteI'm a new reader/longtime lurker, but have an old vent: the inconsistent training of SAs. DH and I were in the store last weekend to exchange two pairs of Bowery pants. First, the SA told DH that the pants didn't come in the size DH was asking for. You know...the size that was hanging right in front of him.
ReplyDeleteThen, the SA charged DH the full price on the new pants. When we pointed out that it was an exchange, he insisted that the pants we were returning had been on promo and he couldn't honor the promo price on the new pairs. I had to push back a little and tell him that I had confirmed through live chat that the promo would be honored.
All ended well, but it leaves a feeling of distrust that you have to push for them to do the right thing. I've been a J. Crew customer since the late '80s and they've lost a lot of my business over time due to this kind of CS along with poor quality and delusional prices.
I have bought two items in the last two months that have ripped at the seems. Weird places like the neck seem and the armpit. Both items were washed according to directions. I'm quite annoyed and have written Jcrew about it. They told me to take the receipt and the item to the store. Unfortunately, I do not have the receipt because I had had the items for more then a month. One item I got fixed at a tailor, the other I just wear with a sweater. I'm concerned because I feel like prices are going up and quality is going down. FYI, one was the tissue turtle neck from January and the other is the sweatshirt with the Anchor on it.
ReplyDeleteanyone having delays in shipping? i know it's only been three days but had i known it wouldn't even ship yet i would have just bought my bag at the store? i always get my orders in two days, am debating going to pick one up then returning the other once it comes...is that crazy??? :)
ReplyDeleteOk, this make me really sad, as I was in love with a J Crew wedding dress, Arabelle. It just did not fit me right, and was so stiff on top I it felt like a piece of a box. I had used my 10% one time, free shipping promo for signing up for J Crew e-mails. I returned the dress to the store, and was told I could only use the discount again to purchase another J Crew wedding dress. Boo. So, I made an appointment at the San Francisco store to hopefully try one on. I was treated rudely on the phone, and no one followed up with me. So..I cancelled my appointment and my $$$ went to Nordstrom. What is so frusterating, is that I would have gladly purchased wedding shoes and accessories if given the chance. I called one more time, and was given the same story..the discount only applies to wedding dresses. I love you J Crew, but you are not trying to get my business that hard!
ReplyDeleteSaw the Merino Pocket Sweater online and love it, so went into the store to try on (runs big btw). Went to checkout and was told it was excluded from their 25% off $150+ promo because it has leather pockets and leather is excluded. OK. So I pulled out a promo card I got in the mail for 25% off and asked if the sweater is excluded from that promo. Cashier read the card and it did not mention any exclusions. She asked someone else and that Lady said she should scan the bar code on my promo card and if the system takes the discount then its ok. Cashier scans it and it took off 25% so I paid and was packed and getting my stuff together. Then Lady returns to tell the cashier that the promo should not have applied - she made a big deal about it with the cashier right infront of me, yet never addressing me at all. Really? What kind of customer service is this? Get it together man!
ReplyDeleteBoo, two new items that I ordered at the crack of dawn on Wednesday (day of rollout), were cancelled on me. How is that possible?! So exasperating. That money will now just go to another wish list item at a different store that can manage their stock better.
ReplyDelete