Wednesday, January 8, 2020

"Looking to VENT" with J.Crew

This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.

21 comments:

  1. Another misleading sale. "Up to 75% off" - 40% off most items and 60% off a lot of holiday items (many items that were sold out during the actual holidays). Prices still seem really high for holiday items. I know last year we saw the red tag sale in stores in January, I wonder if we'll see anything similar again.

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    1. Anne, I agree, it is misleading. Was excited to see the 75% off and then noticed the "up to". Sad trombone. I did order one Ratti shirt that qualified for the extra 60% off but removed everything else from my cart. Will call the store when they open and ask what the in store discount is.

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    2. Well the wishlist is gone, but I've been checking the few items I remember being interested in for the past few weeks, and they are still the same price.

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    3. Canada left out of promos again. 32 items in my cart. would have loved to have ordered some of them.

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    4. @Anne Totally agree, a lot of tartan and velvet, and I expect that to be more deeply discounted after the holidays.

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    5. Just called and found out the North Michigan Avenue (Chicago) store has additional 50% off sale.

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    6. Just got back from the store; very few customers. Sale section packed with tartan and holiday sweaters. Things that should be marked down substantially were not. I don't know why they are holding on to this stuff!

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    7. I stopped in briefly and my store only had 40% off sale and 30% off regular price. Last year I remember getting some great deals, especially on men's clothing and coats.

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    8. Made some returns today and my store was only 30% off sale and nothing off regular price

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  2. I did pick up a daphne coat for about $95. They navy sold out quick. It’s a decent price and it was 60% off and additional 15% off. I looked at few other things but cheeped out. I may pick up tights. They are about $7.
    Lots of things are actually higher.

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    1. Where was the additional 15 percent off?

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    2. JC tights are the worst. I had two that developed runs by the end of the first day of use. On days when I was mostly sitting at my desk. And these were the thicker, opaque tights.

      I saw that navy Daphne and was so tempted, but I still haven't worn my green Daphne from the first year it was released. That navy is so pretty with the speckles.

      There were some popbacks and restocks of holiday items in more sizes. I picked up a velvet cami, ski map tee and black watch tie-neck dress. I have high hopes for the velvet cami; I really hated last year's version but like this year's more. Got it in the green.

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  3. Agree with above about the misleading "up to 75%" banner... I have stuff in my cart and by this point I was like...meh. The few things that qualified for the "60% off sale" had been changed to final sale. I feel like they are definitely going slower and less steep on the discounts vs. last year. I remember last year first few days of January placing several orders during a big post holiday 60% off run.
    It's harder to keep track of what I wanted without a wishlist...then I had the thought the other day that maybe JC is revising the wishlist on purpose...because of people like me who just use it to "bookmark" stuff and wait for it to go on sale. :D Maybe they are just trying to get us to BUY, but it doesn't work that way, all that happens is I forget what I wanted to get and no purchase gets made at all.
    On the plus side, some jeans I ordered last month that were backordered til March actually shipped yesterday so that was exciting. The vintage straight in dark medium wash which have a 31" inseam in the tall so should work for me. Strongly agree with what shopalot said a few days ago about all the straight leg denim being SO short! J Crew and Madewell too. I ordered some jeans from Madewell and even in the tall sizes they were comically short. I even sometimes like the "short jean with socks" and oxfords or sneakers look, but these Madewell jeans were closer to pedal pushers :P

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    1. I’m only 5’6” and I’ve bought several jeans and pants in a long or tall length. On my legs when skinny jeans are short they stick out which makes it look like a little flare. I end up having to cuff them even shorter so they’re tight. I’d sooner them go past my ankle a little so they’re tight.
      The straight and boyfriend jeans are worse. Even if I end up cutting the hem myself I’d rather have a little more fabric to play with.

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    2. I totally agree with your reasoning around the wishlist- getting rid of it has definitely made me forget about items I was watching.

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    3. I have a friend who is the UX designer for the Tory Burch website. She’s currently in the middle of a multi-month redesign of “checkout” which will be followed by a similarly-long “wishlist” redesign. It seems to be a remarkably complex process, according to what she’s told me. Maybe JCrew is going through similar? Who knows...

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  4. I’m tempted by the stewart plaid peyton pants although I don’t think that cut works on me.
    I like the red tiger print pattern in silk shirts but I don’t need them, I wish they did a scarf because that I’d buy and wear.
    I had several earrings in my cart and red plaid flats...but I don’t need them...because I wore my black plaid flats several times but if I buy red plaid I’ll wear both even less. 😂

    This is me trying to be mindful.

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  5. It used to be that pages for items were archived for eternity, and you could always find them by putting in a URL that ended with the style number. For the last few rollouts, I notice that once an item has gone out of stock, the web page just gives you an error. I HATE this! There are all sorts of reasons I want to be able to see the original page- finding the historical retail price, any measurements or fabric composition, looking at old reviews, etc.

    Also, the style numbering strategy went out the window somewhere after styles starting with L- it used to be that you could tell roughly when an item was from based on the style number, but now the double letters seem haphazard.

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    1. This bothers me too! I look up items often, especially when I want to copy the description for Poshmark but not JUST for that.

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    2. Yep, I am super annoyed with that too. I used to be able to look up lots of old and not so old items and now the error page. It was SO helpful when shopping 2nd hand Crew stuff to look at reviews, fabric, sizing and so on. Also for popback stalking. I am so bummed they ditched the "archives". sigh.

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