This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Gift wrap. Of the three items I have either received or given as gifts lately, one showed up in a flat bag...items in e plastic bags, no gift box with a gift receipt that included a note but not the from part, one showed up in the plastic bags with a folded box in the package with no gift receipt and one had items in a box (still in the individual plastic bags) with a gift receipt but no note. The items in the box...the box didn't have a bow or anything...just a jcrew box with plastic bags of items thrown in. I can't imagine what this will look like during the holiday season. Some consistency and actual gift wrapping/gift receipts would be nice.
ReplyDeletePoor quality control in the shipping department! Received the wrong size for both of the items I ordered last week (a pair of shoes and a dress). I'm unable to do an exchange now because the sizes I originally ordered are now sold out everywhere. Thank goodness these items weren't FS.
ReplyDeleteThis isn't exactly a vent, but a question for people who order FInal Sale online. I thought that any item that was final sale was marked as such on the invoice. I was surprised recently when I was told that a few things I was returning were final sale, even though it didn't say so on the invoice. I couldn't remember whether they were or were not final sale when I ordered them, they very well could have been. I just thought it used to say so on the invoice. Does anyone know? Thanks.
ReplyDeleteI ordered things that were final sale online but was able to return them in store via my VPS. I noticed that they were not marked final sale on the invoice, but it was stated final sale during checkout/in the email confirmation.
DeleteThey should be marked with an asterisk on the item line of the invoice, with a notation somewhere else on the invoice that they are final sale. If that isn't the case, I would check your e-mail confirmation--I think there would be a good case the item should be returnable.
DeleteCate, I think it depends on who is doing the return. I have had SAs say the same to me when I am returning an item with 30-40% off. I always say, politely of course, sorry but it does not say Final Sale on the invoice.
DeleteAgain, not really a vent. Have a missed the coat event this year? Seems like every year they come out with a special coat event with several models and lots of colours. I wanted to snag a Slim Trench this year after missing it last year. I emailed the company and they *seemed* to be saying it had already come and gone this fall, which doesn't make sense at all as I've been checking almost daily. Did anyone else see it?
ReplyDeleteI don't think you missed the Slim Trench. Most of the time I know more about their products than they do when I call. I hope they'll bring out coats in the next rollout.
DeleteI wondered if they just didn't have a clue. They did tell me the Metro coat was coming out in November with a bunch of colours, but had no date for the Slim Trench (which I prefer). I wish they'd hurry up - it's getting chilly around here!
ReplyDeleteOK, we've all seen how JC and other retailers jack up prices for Canadian shoppers. But explain this to me: The Want Les Essentiels bag (item 06218) costs $398 USD if shipping to the US, and $484 USD if shipping to Canada...here's the kicker. The bag is made by a CANADIAN company. So why can't JC figure how to sell the bag to Canadian JCA's without tacking on this...this "duty"?? Our dollars have been near par for over 3+ years. Seriously.
ReplyDeleteHi there,
DeleteI am an Australian customer and the prices are waaaay more for us. Ridiculously so! Australians only really shop in the US because prices are generally cheaper not just to obtain overseas brands. I think Jcrew is cutting a lot of customers out by doing this. When I questioned the price hikes I was told the Australian prices are marked up to be comparable with local prices. If that's the case we'd just shop local. It's a disappointment as I've been a customer for a ling time. I've noticed the quality of fabrics decrease too which means I end up buying less. Extra money for worse quality = fewer purchases for me.