Thanks!" to many of you, including A, as well as Suzy (in this post), who shared the following email and information from J.Crew today.
J.Crew is asking their customers what they think about our favorite retailer. A shares that the email asks customers to answer a few questions including the (1) basics like demographics (gender, income, age) as well as competitors customers shop at; (2) shopping habits (how much spent in last 6 months at J.Crew); (3) about J.Crew (like why didn't customers make a purchase, quality of J.Crew).
After completing the survey, the survey said it was "closed". Perhaps the max capacity of customers needed to take the survey was reached?
It will be interesting to see if anything comes out of this marketing method...
Did you get this email from J.Crew? Have you already answered the survey questions? What are your thoughts on this move?