This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
A negative turned into a positive -- I ordered one of the white Applicata candlesticks on popback -- I had regretted not ordering a second, and had to have it shipped a US address in order to do so (shipping this item to Canada was not permitted). So, I finally picked it up this past weekend, and unfortunately, the candlestick had a huge gouge in the top. The packaging and shipping box were fine, so I knew it was a defective product. I didn't realize this until I got home to Canada. So I contacted CS, and they were extremely gracious -- they refunded me the entire amount, and told me to not bother shipping the item back, saying she hoped I could still use it, as the item is no longer available I thought this was a wonderful way to handle the situation, and I was really grateful for it. I won't be able to repair the candlestick, but I can still display it on a shelf, as it looks fine from a distance, which is better than nothing. Way to go on this one, J. Crew!
ReplyDeleteThere is a white applicata candlestick on popback in the home section right now, maybe you could exchange it for the defective one...hth!
DeleteAnnie,
DeleteTHANK YOU!! I appreciate the heads up -- I was able to snag it!
After missing the Lady Day in retro pink 2 years ago, I was excited when it popped up in the sale section a few days ago. So excited, in fact, that I forgot that I 100% NEED petite sizing in that coat, and ordered 2 of the coats in size 0, both for final sale (also had to get the dark camel- for $140, I couldn't pass it up). Well they arrived and they look ridiculous, just way too big. Then I noticed that retro pink was brought back in the petite sizing, for full price (I paid $202). I called and CS took the final sale off both of the size 0s, and then exchanged the retro pink for a P2 while honoring the price I paid, instead of the full price that was on the site at that time. It's backordered, but it was such a relief to get to return $342 worth of useless coat!
ReplyDeleteWhat a relief, glad things worked out for you! J. Crew's customer service has been very accommodating with me the few times I've needed them, too. Incidentally, I'm actually in need of a day coat (my old trusted one from Banana is past its prime) and I like the colors the J Crew one comes in but was wondering about the fit so that's why I didn't buy it yesterday. Is your coat size the same as your dress size with J. Crew?
DeleteNo, I had to size up. I usually wear a petite 0 in dresses and in the lady day, I have to have a petite 2. This is with minimal layering as well. I have an older stadium cloth duffle coat that I use with sweatshirts on cold days, that's a P4. Well this year, when I went to get a similarly-styled wool melton toggle coat in P4, it looked huge. It's all kind of trial and error. But totally worth it- essentially my whole coat collection with the exception of a North Face puffer, are all J Crew.
DeleteReally good to know, thanks for the detailed tips!! I'll know to size up (or order 2 different sizes.) I think the color i want is out of stock right now, but I'm adding it to my wishlist.
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