"Thanks!" to so many of you, including HeidiG, Marietta, AnneG, RatsOnParade, Twiga, DesertFlower, as well as Jean, Heather, Suzy, (in this post), who sent me the following emails that J.Crew sent this morning.The emails showcase Creative Director Jenna Lyons but in a new direction. It tries to appeal to a more intimate setting. She announces the following:
Nothing makes us happier than to be able to stay in touch with you, one of our best customers. From time to time, I'll be emailing you one of my favorite pieces from our collection and giving you the chance to buy it first.Now some of you got the email above which features the Satin Galaxy Tote (Item 26499; $595.00). The email also includes the offer for free shipping on any order (with no minimum). This amazing deal expires 4/11/2010.
This month I'm obsessed with our {fill-in with whatever item & description that Marketing wants to push}. ...I think you'll love it.
While others of you got the email below, which features the Jericho Tote (Item 26082; $258.00). Incidentally, there is no additional offer for free shipping with it.
I understand that J.Crew's marketing team segments customers into clusters, so it can properly target them. With that said, I feel like this kind of makes Jenna's "obsession picks" worthless if they are just sending out the same email with different items. (And before you say, "well customers don't know there are other emails with different featured items being sent out", I will add that J.Crew knows that people post their promotional emails onto blogs like this one -and- many customers have multiple email accounts with different emails being sent to them by J.Crew.) But this could just be my feelings about it.Lastly, now here comes my rant... what do I have to freakin' do to get on J.Crew's good side! I already shop all the time at J.Crew and I have never received any customer appreciation token (no shopping tote, no day planner, no free shipping on my account, not even a unique free promo code in the catalog). I am thrilled for those who receive them and I applaud J.Crew's generosity towards them. Yet I can't help but feel unappreciated, like I am not worthy. Frankly, it's upsetting. :(
P.S. In the past, I have been generously offered many of the J.Crew appreciation gifts from the most loveliest JCAs. I always turn down the amazingly sweet offers because I honestly feel those items should be enjoyed by them (as they earned those gifts!) So I want to add a big & heartfelt "thank-you!!!" for all the kind JCAs who offered to share their gifts with me. I appreciate the gesture more than you know! :)
Did you get the email from Jenna this morning? Which version did you get? Do you either of the bags that Jenna is obsessed with at the same time? ;)
ITA 200%, Alexis. There doesn't seem to be any rhyme or reason to how customers are treated. I absolutely understand that cardholders should get first dibs on the good stuff, but there are a LOT of us out here who spend ungodly amounts of money at this store and have zero to show for it. Mickey should take a look at how Banana Republic and Ann Taylor treat their customers and get a clue! I understand he's trying to establish a prestige brand, but JC is really lagging in the promo department. Every time I place an online order and have the opportunity to take the feedback survey, I take it and I fill out the comment box at the end with as much as I can say (in 215 characters, booo). Every time I do it, I ding them on shipping costs charged by $$ amt. purchased because it's so insanely ridiculous. Gee, THANKS for charging me higher shipping because I spend a lot with you! BOO! And they wonder why we all wait for % off + free ship to make these humdinger orders. We're smarter than they give us credit for. GRRRRRRRRRRRR.
ReplyDeleteI am really sick of hearing what Jenna is "obsessed" with. As another JCA astutely noted, the word is used so much as to be meaningless. I got the email with the washed leather bag, and did not care for the item at all. I don't like sloppy masculine-looking stuff for women. So if they somehow segmented me into a preference for that type of item, they segmented me wrong. :P I find the galaxy tote to be a big hot mess though. Not only is the price laughable, but it looks like they just threw a bunch of random stuff together and sewed it onto a tote bag. Also looks like it would start falling apart after 2 wearings. (Bags take a lot of abuse!!)
ReplyDeleteI applaud the reaching out to customers with these emails but they need to do it with items that don't insult our intelligence!
Alexis, sorry you are not getting any of these free perks. For all the free marketing and customer insight JC gets from this blog you certainly deserve them.
Why don't they have a sliding scale for shipping?
ReplyDeleteThe more you spend, the less you pay.
OH my goodness the Galaxy tote is a hot mess. Is that tulle, sequins, AND chains? I wouldn't wear that much bling on a DRESS much less a BAG. I guess I'll have to see it in person to know for sure but that Galaxy bag looks like a definite misstep on J. Crew's part.
ReplyDeleteNow the Jericho bag...on the other hand...looks soft and buttery and delightful. It needs a removable over-the-shoulder strap...but beyond that I think it's lovely.
Also: I want free presents too :( I keep telling my husband that when I get up the nerve to get one of those "gimmick" credit cards - it will be the J. Crew one so I can possibly get some swag. This possibility *scares* him.
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ReplyDeleteOh, Alexa, I know how you feel about being left out. I've never gotten anything from J.Crew either and I frequent their store and website way too much. I'm also really happy for those who do get stuff, and continue to get stuff, but I can't help but to feel like "when is it my turn?!" I don't even get those catalogs with the free shipping offers in them. Booooo... I know J.Crew's method of picking which customers to send stuff to is apparently random, but geez, shouldn't it be more random so I can be included at least once? Hahaha!
ReplyDeleteOops, I called you Alexa by accident! Haha! Sorry, Alexis! Brain fart...
ReplyDeleteI have a jcrew cc, I have never received any sort of gift or an offer - nothing... I am not even talking about a free ship code in catalogue - cause you know, I cant even get the damn catalogues at all - they stopped sending those to me a while ago.
ReplyDeleteI am trying to stay positive and convince myself that maybe its because I dont spend as much, or dont buy any fullpriced items... so its not clear whether I am a looser or a winner! (I like to think that!)
I echo what everyone else has said. Between my boyfriend and I we spend a good chunk of change at J.Crew every month and I have never gotten any sort of appreciation promos...I did get a catalog with 20% off once, 3 months after the promo ended!
ReplyDeletesugarandspiceandnice.blogspot.com
I was pleasantly surprised to wake up this morning and see the email from Jenna with free shipping code. Then it reminded me of how much I spend every month...Didn't want to be reminded of that. (Although I have no idea if Jcrew groups customers based on how much they spend?)
ReplyDeleteRegarding the bags...I think the Galaxy Tote has potential, but it would never be practical enough for my daily routine. The Jericho seems more practical, but I don't like the pockets that much.
Although I've almost always received the freebies/free shipping codes from Jcrew, I agree that it probably should be for all card holders or something of the sort. I always mention this - I also shop at Anthropologie often, and I love how I don't need to worry about "games" with them. At Anthropologie, I know that nobody is getting any better deal than me (unless you're an employee!) I don't need to worry that if I buy something, it'll be cheaper next week, or it's a final sale item that I won't be able to return. Oh well, but despite of all this, my addiction with Jcrew continues...
It's easy to feel disappointed or excluded when the perks get handed out. I seem to be just barely in on the bottom tier, as I receive about one in five offers, and never any of the good stuff, like jewelry. But then I remind myself that for all the extra $$ I'd have to spend to be considered a top customer, I could just *buy* the damn earrings and still have a lot if cash left over.
ReplyDeleteI got the Jherico tote email...no free shipping code. But I have received perks in the past so I too am confused on how their whole "system" works. Unless this is their way of telling me I'm not spending enough, though sadly I don't think my insane JC spending habits have changed in the past 6 months. Sigh!
ReplyDeleteAt the very least I think they should give card holders free shipping...everyone from The Gap to Bloomies does that! And almost every time I order from the Gap online I get a card for 15% off my next online order. Who doesn't love that?
That said I'm fully planning to stop in a B&M on my walk home tonight because I just can't escape my obsession ;-)
First, I just visited my B&M on the off-chance they were doing extra% off sale (no dice). The guy at the cashwrap asked me for my email address and I said I was already signed up, and he said: "Give it to me again and I'll give you a 10% off coupon for your next in-store purchase!" So of course I complied. Interesting!
ReplyDeleteOK, on to the topic at hand ... what's odd to me is that there's software retailers can buy to analyze customer behavior and customer purchases so they can not only target promotions effectively, but ensure that each store stocks only the items and sizes that are most likely to sell before they have to start having to mark down items over time. I should know, my company makes some of the best there is!
Kohl's and 1-800-flowers.com use our software and they're pretty dang smart about promos. The only times I've ever ordered from 1-800-flowers have been when they have a big % off *and* they waive the service/delivery fee. And guess what? They ONLY send me e-mails when that situation becomes available. I love that.
Kohl's is forever sending me coupons in the mail because my customer data shows them that I never buy anything there without a % off coupon -- heck, by now they know I don't even go for 15% off anymore, I'm well more likely to spend if it's 20% off or more. So that's what they send. And it works every time! I buy.
So to me, JC has ZERO excuse. It's not like they don't have the money. Any retailer who's not using marketing optimization and/or size optimization software is an idiot, IMO. They're throwing away money and are really putting themselves at a big risk for losing a lot of their best customers. :-/
*steps off soapbox*
I just received the tote today, but still haven't gotten my catalog to see if there's a coupon inside. I'm planning to visit the B&M this evening to make a handful of returns and see what else has gotten marked down.
ReplyDeleteFFM: Are you talking about the email or the actual canvas tote? I've been out of the loop for a little while - have most folks already received their "spring gift" from J.Crew? I remember seeing the post about the men's gift (the scarf I think?) but I hadn't really heard much about the tote (then again maybe I just missed it!) I received my canvas tote in the mail today - with the two girls sitting on the bench and the two cats wearing a sweater. I was so shocked. I didn't even qualify for a rewards card this time around - just didn't spend enough from Jan. to now. But what a nice gesture! I posted photos over on my blog.
ReplyDeleteHi RatsOnParade! I was talking about the canvas tote. I received the same one you did with the two girls and two cats sitting on the beach. :)
ReplyDeleteI also received the Jericho email, but not the one for free shipping, unfortunately.
I, too, echo most of the comments. I've been a JCrew CC card holder for years upon years and buy full-priced, sale, etc. I see no rhyme or reason to the way they "market." I think I might be a little fed-up and just ranting.
ReplyDeleteBR and Ann Taylor treat their customers with much more respect and gratitude.
I spent serious $$$ at j.crew in Fall of 2007 thanks to the back-to-back fabulous offerings of Paris & Highlands ... and then promptly stopped receiving catalogues for two years, no matter how many times I ordered/signed up. Just recently got back on the cat. mailing list, but have never gotten one with a coupon. I've never gotten a gift, but I did get the red 25% off card from, what was it, Christmas of 2008? It's hit and miss on the e-mails.
ReplyDeleteFrom what I've read on here, j.crew seems to just throw darts with their promos. I think their practices are stupid and build resentment among in-the-know customers, like all of us on here. At AT, as others have pointed out, I never wonder if I'm getting the best deal or not, and I appreciate that.
BTW, AT is having 40% off everything right now - just got back from my store, where I picked up a chic crepe wool suit (skirt & jacket) for $130. Didn't buy anything at j.crew.
OT - has anyone tried the studded tunic? Is it TTS or huge?
ReplyDeleteOh, and let's take up a collection to send jenna & co. a thesaurus. I, too, am tired of reading how she's obsessed with (fill in the blank) and of how every item can be worn casually or "with sky-high heels and pile on the jewelry for a high-low mix." Yadda, yadda, yadda....
ReplyDeleteIMO a tote should be a bit more on the sturdy side since you could put a lot of stuff in it, but it should still look pretty of course. I just don't see this glittery satin tote fitting the bill as far as useful goes. Not crazy about the mannish one either, although it definitely looks rugged.
ReplyDeleteI didn't get either email but I usually don't get any J.Crew emails until long after everyone else so it may still show up in my inbox later.
given the comments on shopping mounts I'm curious whether people are buying more, less or the same amount from J.Crew than they did a year ago. Personally, I am buying less but I'm not sure if I'm just being more cautious or not finding as much to like. They definitely discounted things in a hurry recently so there must be some sales decline.
I know J. Crew is trying to establish themselves as this "prestige" brand but guess what? Neiman Marcus, Saks Lilly and Tory Burch already HAVE and they have promotions all the time. Free shipping, percentages off, giftcards w/purchase, etc. J. Crew just seems like they have some misguided idea on how they SHOULD act as a prestige brand without any idea of why it makes sense.
ReplyDelete^ I meant shopping AMOUNTS, not mounts. doh!
ReplyDeleteLa Belle Helene I could not agree more. Repetition ad nauseum. Find some new words and phrases please.
Baybaybay, I'm definitely buying less from j.crew. I've stopped entirely buying their cashmere because it's such low quality...I do like their pencil skirts, and usually pick up one or two a season. I'm not into raw edges & ruffles all that much, so that leaves me out of 90% of their tops, haha. I used to like their suiting dresses (just wore my purple, funnel-neck number from 2008 yesterday; always get complimented on it), but lately they've been so low cut, I don't know what kind of job j.crew thinks I have, but it's not one where I need to ever flash anyone :-)
ReplyDeleteAnother overused JC term: "confection." I think they're trying to convince us the products are like candy, which women supposedly "want."
ReplyDeleteI agree the gifts/promos don't seem to have rhyme or reason. I have a JC silver card but only buy on deep discount and return a lot, and I still get the gifts. I appreciate the gifts, but would not buy more to try to get them b/c as hexicon said, if you really wanted it you could just buy it an have money left over rather than spend, spend, spend at JC to get on their "good" list.
I also agree they should get with the market optimization software re: size mixes for stores. I know my store always has a ton of small sizes left in the sale section, and other people have said their stores have a ton of large sizes left in the sale section. Clearly they are not sending the right mixes to the stores/geographic regions.
I think things are making it to markdown so quickly b/c people are oversaturated on the costume jewelry/embellished tee's etc and can't justify paying FP for more of it when they already have a whole drawer full of art tees. (plus, the "tackle box" jewelry is a big miss this season.) :P
I agree with ny0311, when I saw this post earlier, the first thing I thought was that really I prefer Anthropologie's policy that you know what you are getting, meaning everyone in their customer loyalty program (not a credit card) gets eg free shipping with no minimum for several months each year and a coupon on your birthday, no time limit on returns, etc etc. I think there is less hassle when the perks are predictable. J.Crew potentially hurts the feelings of loyal customers that spend a lot of money with these so called 'random' things, particularly in this day and age when there are blogs like this so that customers 'talk' to each other.
ReplyDeleteRe Elaine and the email at cashwrap, I have heard from several employees that it is helpful to (re)give them your email everytime they ask at each purchase in store because part of how they select customers for (random :) redcards, catalog coupons etc is based on this. Don't quote me if someone is told something else, but ever since I was told this several times (in the past 12-18mo)I just give them my email (the same one or I rotate a couple) every time I buy something.
I am with Elaine. I know they have customer tracking software - everyone does. But seems they have a bizarre way of rewarding some of their best customers.
ReplyDeleteWeird, I did get the tote too but still no catalog. Oh well. I may get them later than most JCAs, but at least I do get them!
Oh, and don't get me started with Jenna and her "obsessions."
ReplyDeleteAmy, maybe I haven't read enough but wow - I really agree with you. Really, I doubt J.Crew as it stands is a 'prestige' label on the level of the ones you mention. When I want clothes of that quality I go to Nieman Marcus or Barneys and buy them and know what I am getting. I like J.Crew but seriously, the chiffon and fraying (and I like graphic tees :) are NOT at that price point or category as you say....
ReplyDeleteLa Belle Helene - I don't need to wear suits but hadn't noticed, if they are doing that to the necklines that is really ridiculous. Are they trying to lose customers or have you perhaps wear the ruffly Lucca skirt and a couple of gigantic necklace, perhaps with some fishnet fluoro pink anklets and heels to work instead :) Did you email CS re change in the suit styles? (Although I usually get a canned response...).
Sorry, one more:
ReplyDeleteApropos to nothing, I saw the new shipment of those tiered ruffly skirts at Target - I think this was nicknamed "swan butt" on some of the blogs? Anyway, it seems to be substantially longer than the first incarnation (as in appropriate for the over-13 crowd in one's normal size). But the color is a little more rosy - I liked the paler pink better myself.
Helene, I've said it before, but ITA about the suiting dresses. WTH do they think we work? Preppie prostitutes indeed. JC suiting dresses are an office staple for me, and until this last year I usually bought at least one per season. Lately they're just too darn low-cut.
ReplyDeleteNo emails at all for me - nor a coupon in my catalog. Oh, well, it's not going to discourage me from buying/ordering. Okay, maybe I won't order or buy as much as I would with an incentive, but I know I'll still buy. :)
ReplyDeleteHahaha Sydneygirl, you are right, I just haven't been "obsessed" enough to get the va-va-voom suiting dress styling down pat....Hexicon, I don't think I've bought a 120s dress since that purple number. I've looked at the andre one offered right now, but it's got a deep v-neck and my other favorite, belly pleats. Not my cup of tea at all.
ReplyDeleteI suppose the madam who runs the brothel where the preppy prostitutes peddle their trade has something to wear ...
I have absolutely no interest in hearing what Jenna's obsessed with. It is she who should be interested in what I like!
ReplyDeleteYou guys crack me up. In a good way.
ReplyDeleteI got an email and was notified that I am one of their best! So I get the free shipping thru 4/11 (?) by logging into my account. I didn't bother to look at the handbags & will do that later.
I'm here to tell you about a few new markdowns at the b&ms. You can see the ones I noted at the beginning of this post.
OT:
ReplyDeleteWas in my Target Tuesday and there were still TONS of Liberty of London clothing for men and women and accesories: scarves, umbrellas, sunhats, lots of household goods, photo frames, mugs,etc. Then was in again Wed. and more stuff had been put out...really surprised as I did not get into the store the entire month of March until this week.
Oh YES YES YES, Jeanne!!!
ReplyDeleteAnd my Targets had plenty of LoL restocks, too. Meant to post on that yesterday but forgot...
I got the canvas tote, and the email featuring the hideous Galaxy tote.
ReplyDeleteAlexis, have you tried emailing "mickey"? I always email him a thank you. I'm using quotations correctly here, not deluding myself that he actually reads our emails. However, if you haven't (and I can't imagine you haven't) then you should. Or talk to an online PS to pass on your complaint. They are very helpful in my experience.
Good luck.
BTW, I email them because I am so thankful they recognize non-cardmembers. It's really nice. I don't believe in credit, so their expression is appreciated.
I received the Jericho email but no free ship on my acct or in my catalog.
ReplyDeleteHi ladies - if anybody subscribes to Lucky magazine, Jenna's in it on page 100. She's wearing three different outfits that are part JC stuff, part her own stuff. Kind of interesting - although there is a mention of the word "obsession"!
ReplyDeleteI got the email with the link to the Jericho tote, but it's not for me. I already have Jenna overload from Jenna's Picks and every magazine that she's in... I don't need her in my inbox more!
I got the free tote and the email with free shipping--but I spent a lot since February. ACtually need to slow down...
ReplyDeleteRegarding the gifts, I was told that many people got the earrings last fall, and that the top 10% of customers at the store got the orange 2010 calender. The gifts absolutely keep me loyal, absolutely. 95% of my wardrobe is JCrew, the other 5% is Tory B and Target. For a good laugh, did any of you receive the Tory B "Borrowed From The Boys" email today? Wow, everyone is copying JCrew!
ReplyDeleteThe jcrew marketing team can just go suck it. They're so dumb. I spend quite a bit there each month, but I guess you don't need to woo those who are a sure thing, right? One day, one day, I'll file for a divorce.
ReplyDeleteAlso, Jenna is seemingly very man-ish. Can she soften the stuff designs? I'm a GIRL, circa Fall 2007, not a BOY, circa 2008, 2009, 2010...
ReplyDeleteI just received the tote in the mail, only mine has two dogs, one big and one small. I happen to have two dogs, one big and one small. Heidi, do you think they know more about us than we realize? :)
ReplyDeleteAlexis, you should be receiving bribes personally from Jenna for all the interests you generate for J.Crew! I can't believe they give you nothing. I suspect Jenna's good at playing hard to get.
ReplyDeleteI am tired of Jenna self-trumpeted celebrity press, too. Come on. J.Crew is a mass market brand, not Gucci or even Calvin Klein.
So the other night I called for my 1st ever price adjustment just to see...Bought some sale items then they added the additional 30% off, you all know the drill. You would have thought the customer service rep was having to give me $16.50 out of her own wallet (lots of ummms,,ahhhhs, & welllllls). I told her we could do one of 2 things, I could be extended the price adjustment OR could repurchase the items because they were still available and just return the original order. 15 minutes later was given the credit. Really Jcrew?
ReplyDeleteI get horrible service in the stores (mainly Mission Viejo), terrible customer service on the phone, no catalogs, no mail perks etc. etc. etc.
I have a JCrew CC, spend a few hundred smackers a month, rarely return mostly exchange for a different size...
It's become a joke among people who know me. Friends:"Where'd you get that outfit" Me: "My favorite store that hates me"
And still I come back again and again.
Eh, I didn't receive a promo or a gift, but it's not a surprise to me. I checked my credit card statement online and realized I haven't purchased (and kept) an item from JC since September. I knew it had been awhile, but wow I didn't think it had been that long!
ReplyDeleteNow I'm someone who used to purchase at least a few items per month from JC just a couple of years ago. I still remember getting a great promo email (50% off) from Gap a few years ago saying how much they missed me when my purchasing diminished. I wonder what Jenna's philosophy is towards customers like me who are drifting away from the brand.
Heidi, DF
ReplyDeleteI received a very cute tote bag as well.Mine has 2 gals and 2 cats on it.
I got the Galaxy Tote e-mail. I won't be buying that, but I certainly will use the free shipping! Oh, and I received the "4 friends .. 2 sweaters .. 1 cold night @ the beach" (2 girls and 2 cats) tote bag, too.
ReplyDeleteThanks everybody! The fact that I'm NOT getting these, and the gifts, is a good sign that I'm curbing my spending. Or, at least, I'm not one of the most out-of-control JCAs.
ReplyDeleteLong time lurker, first time poster here.
ReplyDeleteI totally agree and can relate to this madness. My husband and I each receive the catalogs (he at his PO box, mine at our house) about once every other month. It'll come to him, then me, and rarely both of us.
I'm not sure what's going on with these people, but in my line of work (auto industry) this sort of crap will get you fired and your factory shut down for non-compliance with customer issues.
This honestly is what's really important-- the customer. Where I work, if we make a part that's crap, we get an email from the customer saying to correct it "or else". This means life and death for our company and I wish J. Crew subscribed to this school of thought.
J. Crew is so misguided. I can't understand why they think we don't talk with each other regarding their business practices. Favoritism should not be given at random, and for all we do for them ($$$), they should show a bit more love with the merchandise being more diverse and more freebies for more people. I hate the fact that their pricing schemes are bass-ackwards (tiered ruffle silk shell thingy I got on sale around Christmas for $19.99 popped back up the other day for $49! WHAT!?).
Just to let everyone here(and the J.Crew employee lurkers) know-- my analytical self has created a spreadsheet I will be updating with every single offer reported, as well as catalogs, mailings, etc... so that I can hopefully figure out their "J.Crewgorithm".
Gah!
Got my tote bag in the mail! Mine is one with a girl on it. Really appreciate such token of appreciation. :) I agree with some here - I'd be upset if I were a regular customer and didn't receive the freebies. :(
ReplyDeleteGot my tote bag in the mail! Mine is one with a girl on it. Really appreciate such token of appreciation. :) I agree with some here - I'd be upset if I were a regular customer and didn't receive the freebies. :(
ReplyDeleteIt's not even the freebs that I want. I want rational shipping charges, not to get charged MORE when I spend more ... if I bought necklaces at FP online I'd pay like $12....To.ship.a.necklace. That's a mega-beef for me. And my second beef is that I know -- I know know know that they collect all the data on who's buying what, how often, how they respond to promos, etc. They just don't DO anything with the data. And that is utter foolishness. Throwing away easy money. Dumb, dumb, dumb.
ReplyDeleteOK, so I'll probably never stop shopping there, but since I buy a good 60% of my Crewfits from eBay, at least I can feel smug some of the time. LOL.
Good duscussion ladies! Maybe someone out there is listening (like, with their eyes). :-P
I am royally mad. It seems to me I am on a "black" list somehow. I have been spending a substantial amount at J crew each month, buy both FP and sale, am a Silver Crad holder ( what a joke!) and - na-da. No gifts for me for the past 2 years, did not get any catalogues for 1.5 years , just started randomly receiving one ( maybe eery 2-3 mos), no tote, no emails, nothing, nada!!! I cannot explain it. My friend who barely spends there and returns most of what she buys keeps getting every promo. I am fuming, I can almost see a steam coming from my ears, lol! I feel I should write a petition to Mickey, but probably will never do. What am I to say? He knows very well what's going on an dprefres it that way. if I complain he will probably will send smth to appease me, but that's not what I am after. Argh, so frustrated..
ReplyDeleteAlexis, I am shocked that you are not on their "super-important" marketing list! Major mistake on their part. I recently took at marketing class and learned one of the things retailers are doing these days is reading social media like this to see exactly what their customers want so they can respond. This is honest information they could only HOPE to get form a survey.
ReplyDeleteI am a silver cardholder and get the catalogs and emails, but never ever any gifts or extra % off, etc.
FYI - I was just at a B&M the other day and mentioned to the SA that Ann Taylor Loft's clothes are starting to look a lot like J.Crew. The SA said one of J.Crew's main stylists left and went to Ann Taylor Loft. This is good news for us because Loft's prices are MUCH more reasonable, and they have a lot more in petites (for short people like me).
Thanks ladies for your words of support & kindness. Maybe one day J.Crew will love me back.
ReplyDeleteAlso, I love reading your comments. So many of you made me laugh so hard. Like Christy's line of "...but I guess you don't need to woo those who are a sure thing, right? One day, one day, I'll file for a divorce" is fantastic. I hear you JCAs!!! :)