This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.
If
you have recently experienced a
frustrating situation with J.Crew, maybe
you might be willing to share that
information with us in this post.
Please
feel free to share your story on almost
any topic— including poor experiences with
purchases & orders, promotions/ offers,
in-store visits, transactions with store
associates, etc.
Just the usual complaints: sizing all over the place + hit/miss quality of cut/drape/fabric.
ReplyDeleteMany items feel and/or look like they belong in H&M, not J Crew. :( It's disappointing. I wonder if they recently hired a younger group of Millenial designers & stylists? They seem to be forgetting a core demographic of their fans...No, not kids in their 20's, but older women with a sense of fashion, taste, and style. ---le sigh---
A few weeks ago I went to a B&M to pay my bill. A week later I received an email with my credit card balance that did not reflect the payment I had made. I went to the Comenity website and sent a message that the payment had not been applied to my account but my bank statement shows you received the money. They asked for proof so I attached a pdf of my receipt to an email. They told me I need to send a message in writing so that they can investigate the dispute. The next day I type up a letter, attach another copy of the receipt and drop it off at the post office. That evening I get an email stating they investigated the matter and they will apply the payment to my account. I asked why was it necessary to send them a letter. I haven't received a reply to that yet. When I went home yesterday there was a letter in the mailbox from Comenity. They're investigating the dispute and it might take 90 days. Huh?
ReplyDelete