Wednesday, January 20, 2021

"Looking to VENT" with J.Crew

 This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.

10 comments:

  1. There is no current promo. It’s bizarre! Usually the new code appears on the site at 9 pm PST, and is active in the cart by around 10:30. It’s after midnight and there’s nothing! No banner, nothing on the offers and promotions page linked at the bottom of the site, no red text on item pages. I’ve never seen this happen before.

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    1. We are so spoiled. I was up at 4 when my husbands alarm went off and noticed it too. I always think it’s because they’re trying to catch up on all the recent sales orders.

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    2. @Suz, you took the words right out of my mouth. I think this gives them time to catch up on inventory and run sales reports to better figure out their next move. I welcome the reprieve...today...in a few days I may be ready to get back to ordering. Sad to say!

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    3. I am new to being a J. Crew super fan and I have been wondering what the protocols are on sales. I figured there must be a pattern but I hadn't followed it before. That 30% discount went on for awhile. What amount usually are the discounts?

      That does make sense that they might need a minute ... Thanks.

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  2. I wish Canada could have a promo, we haven’t had any since before Christmas.

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  3. Not a vent but more of a happy dance. Really glad I ordered a couple of cashmere sweaters in the end of season sale as they’re now back to full price

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  4. Hi - I only started ordering again from Jcrew and have noticed that customer service is no longer as great as it used to be. I ordered Kiki ballet flats and received one Kiki on the right and a Gemma on the left. I reordered them and when I received them, they had clearly been worn and returned. In the past, Jcrew would credit my account right away, but now I am asked to return them first before a refund is credited. I guess I’m spoiled by Boden - if anything goes wrong, I’m credited immediately and asked to send the items back at my convenience.

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    Replies
    1. This just happened to me today as well. Received two incorrect items and besides being bummed I’m not going my long sold out items, I was perturbed that they refused to credit me immediately. I even called back but the second rep confirmed that is their policy. In the past they’ve always credited me immediately.

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    2. That sounds really annoying that they didn’t immediately refund you since it was completely their error! I wonder why they no longer do this - maybe there was abuse because people didn’t return the items? In my case, I had no use for two different shoes and did not want to keep/wear so obviously worn shoes.

      I also wish Jcrew would do better quality control - I should not have gotten a pair of obviously worn and returned shoes. I was surprised when I returned a pair of shoes that the cashier did not check to see that they were worn (they weren’t - it is so wrong to do that!)

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Dear J.Crew Aficionadas & Aficionados: Please feel free (and encouraged) to share your thoughts and opinions. :) However, please note that this is still a personal blog. So comments that are considered inappropriate (e.g. obscene, racist, homophobic, personal attacks, rude, and just plain mean) will be removed.

And now back to J.Crew! :)