This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Sale update but no percentage off that I know of, if anyone knows differently please post. A code I received a few days ago said it was expired.
ReplyDeleteStill waiting on most of my shoes ordered on Friday to ship.
It’s funny how fast I’ve lost interest in looking at the sale section now that the price adjustment policy has changed. Used to check first thing every morning. It’s s good thing as I really have no need for anything!
ReplyDeleteI've lost interest for this reason as well, but mostly because their offerings are really bad right now.
DeleteI've lost interest in shopping J. Crew because it's a far drive to a store to return (since my local store closed) and I refuse to pay for return shipping. I'll still shop at Madewell because the Icon status gives me expedited free shipping and free returns. But with J. Crew, there's no fun in buying online when I know it's going to mean a long drive to return some part of my order. It's not worth it to me. I guess I could shop J. Crew at Nordstrom for free returns, but I don't care that much, plus it's just a limited selection there anyway.
ReplyDeletecate,
DeleteI'm sure JCAs are tired of reading my posts about the fact that if you pay with PayPal, you can claim a refund of any return shipping fees (with certain limits). It sounds too good to be true, but I've used it, and I now pay with PayPal for all my online shopping. They refund the fee whether it's the fee charged by the retailer or whether it's the postage you pay if you ship it back using another service. Some people are not into using PayPal but if you're interested, please check the conditions (which really are not that onerous).
I promise that I don't work for PayPal :-).
https://www.paypal.com/ca/smarthelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-faq3544
I appreciate the reminder =). Even though I've essentially stopped shopping at JC.
DeleteThanks Toronto Modern! It's still too much bother for me though. I use PayPal for other things, but I don't want to worry about checking whether my J. Crew return shipping was refunded.
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DeleteHi, 3ppm - I've used the PayPal refund service for my Landsend returns so it's worth keeping the service in mind if you are shopping at another retailer where you might incur return costs.
DeleteCate - PayPal sends a very nice email letting you know that they've refunded your shipping costs and the amount. But I understand that you might feel like you have to remember to look for this email.
I do think that any reason to shop more intentionally (even a desire to avoid the administrative headache of the return process) is a good one!
@TorontoModern, thanks to you mentioning PayPal a while ago I’ve been using it for my Jcrew orders. I just used the refund shipping option last week and am very happy that my $25 return fee for Canada will be reimbursed by PayPal. Thanks again for bringing this to our attention!
DeleteHi, jan - I'm so glad that you were able to get reimbursed! Spread the word!
DeleteCate, I’m in the same boat. Local store closed a few years ago. Only 30 days to return now, so the long drive to a store for returns makes me think twice now before ordering. I refuse to pay to return ship. My Nordstrom used to have s large J Crew section but no more. Just a few odds and ends; much larger Madewell selection.
ReplyDeleteSince the password updates I now have to log in every 60 seconds at JCrew and factory sites. Very annoying and I doubt any more secure than before.
ReplyDeleteMe too. I'll actually sign in, browse, and try to add to wish list or whatever and I have to sign in again. I never left the site!
Deletesame, and always very annoying!
DeleteSame! It is so, so annoying. Also cannot ever look at the new arrivals section on my desktop. I get an error message every.single.time.
DeleteI thought it was just me! I understand signing in when I’m ready to pay, but it makes no sense to require constant signins while shopping. Why make it unnecessarily difficult for customers to shop?
DeleteHoly Cow! When did JC change the online return policy to 30 days?! That is going to be a game changer for me as well because I travel a lot and it's going to be too hard to return things in my narrow window of time. I actually have returns that are over due know. Hopefully the SA will give me a grace period or I might go Daenerys Targaryen in the store! JC is starting to feel like the airlines, worse and worse customer service and less quality on flights. I understand that the company is hinging on bankruptcy but this is ridiculous.
ReplyDeleteI did not realize the 30 day return policy change either. I have a pair of Birkenstocks that I was considering for a return but clearly that is not an option anymore. My orders from last week all showed up at more door. Sadly, my mocs will go back they go THIS weekend (beautiful color but the fit did not go well with my extra flat foot (real sad))!
ReplyDeleteYou should just try to return the Birkenstocks anyway. You won't be the first to ask, I guarantee it.
DeleteYou are right, a trial for a return can't hurt. I really don't want to return them but I can't get over the narrow fit. Seems that EVERY store is selling the Arizona in narrow fit, as if it were the regular fit. I have tried the regular fit and can't really tell the difference, maybe because they are new. I had hoped that they would eventually mold to my foot
DeleteHi, Florriesstuff - if you are close to the end of the 30 day window (and I think they count 30 days from the day they show as "shipped" which is not necessarily the day it ships) and you are planning to return to a store, you may be able to buy extra time by calling the 1800 number and asking them to generate the return authorization. In the old glorious days of the 60 day period, after they closed the two stores closest to me, I found out that if I called within the period, and they generated the authorization, I would have an additional period of time that starting from the date the authorization was generated. I can't remember for sure but I think it was something really generous - like 60 more days. I don't know if this is still the case, but you can call and find out. Please let us know if you can buy extra time that way.
ReplyDeleteAs near as I can figure out from reading the fine print on my old shipping invoices, the change happened very early in April. But they were unfairly quiet/discreet about it.
They were super quiet about it. I sort of think they should have mentioned something at checkout, somewhat pops up like the final sale warnings that pop up when there are no returns. It's kind of crappy. I seem to remember them being super-quiet about the last one as well.
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