This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Please fix all the website bugs!!!! It is getting increasingly more difficult to put things in my cart and check out. So many glitches!!! The objective is to sell items right? On a brighter note anyone else notice the order history section has been updated so you can see all of your orders not just the most recent five and there are photos of the items purchased in each order. Kind of a nice update.
ReplyDeleteThat might explain why i haven't been able to see the order section for a week. Off to try it! thanks, @JessF!
Deleteoh, well, the order section on my account hasn't been updated... unless there's something more to do than click on Order History?
Delete@WFF- All I did last night was click on order history and it came right up. Tried just now and it won't pull anything at all up under my order history. Guess we should assume this new feature will be glitchy for a while until the bugs are worked out but I swear it was there!!!!
DeleteI have had the same problem as WFF. I have been trying (often) for a week or so and still have not been able to view my order history. It is so frustrating!!
DeleteThe Canadian factory online is a huge rip off. It's lists prices in US dollars that in store are the same as Canadian dollars ...so online you would be paying almost 40 percent more....
ReplyDeleteYeah, I don't understand why the Factory store uses USD only, but the retail store uses CAD for us CDNs. The Factory pricing games are frustrating enough without having to factor in exchange rates on top of everything else. I guess that's why I never end up ordering from Factory.
DeleteNot really a vent (because I was moving too slow) but sort of...that 60% off disappeared right before my eyes. Changing just before I checked out. I hate final sale but I would take it for 60% off. UGH!
ReplyDeleteI didn't even see it! Maybe you could ask CS to honor it for you.
DeleteYes, they offered an extra 60% off final sale yesterday but it was back to 50% today. I would ask them to honor it like Sarah suggested. All they can do is say no.
DeleteStart rant: Yesterday, I made a trip to both Madewell and J.Crew. Madewell, because I need a cardigan and they seem to be the only store that has any decent ones (well, two kinds). Also, I'm a Madewell Muse, and I had a $25 off promo. Well, they did have my size and I went to the counter and to buy it and told the guy (why would a guy want to work at Madewell?) that I had the email. Before I could even show it to him, he informed me that it had expired the day before! Huh? I just received it on June 6. Who provides a reward that is only good for 13 days?? I'm a rewards member of a lot of places, including J.Crew and West Elm and those rewards last at least a month. So, of course, I had to contact Madewell and get a refund. After Madewell, I went to J.Crew to return a top. They took it back, no problem (within 60 days), but then today I received an email thanking me for "picking up" my order. So I wrote to JCrew and was told that they always do this after a return. (Not so- this is the first time this has happened). Very confusing and weird. Madewell just sends a return confirmation, which is very clear. So I don't get it. Regardless, doing business with these companies now is a much bigger hassle than it used to be.
ReplyDeleteWhat is the Madewell rewards program? I'm the highest level (free expedited shipping, etc.), but I never get rewards / coupons.
DeleteNot completely sure, but since I am a "Madewell Muse" (which I think is the second highest level), I was sent a rewards promo via email a couple weeks ago, giving me $25 off. I did get the money refunded to me, after I complained about the promo only being 13 days.
Delete@Blakemdjohns, a few JCAs were sharing their coupons last week or the week before. I'm a Madewell Insider, ie, the lowest tier, and I received a $25 off $75 purchase coupon. In my case, it seemed to be a 'We've missed you! Take $25 off...' type of coupon. I'm not aware of a Rewards/points program per se (the way J.Crew has one), but I could be VERY wrong!! I don't shop with them often. In my case, it was just an emailed promo.
DeleteThis is all of the information. They do refer to it as a "rewards program"- https://www.madewell.com/madewell_feature/madewell_insider.jsp?sidecar=true
DeleteSo apparently Madewell only does PAs within 7 days. It seems like a pretty bad move on their part since they offer free shipping. It's like sure, if you want me to return the item, no biggie for me I live near a Madewell and reorder the item with free shipping...sure. It's hard for me to understand though. It's not like the item is sold out or in limited quantity.
ReplyDeleteItem in stock at 6:24 am. Try to get a price match at Nordstrom because I have a gift card. During my livechat with the customer service agent, item goes out of stock. SO ANNOYING. I know it's in stock! It was showing it in stock at my second-closest local store, which isn't even open for another 2 hours, just seconds ago!
ReplyDeleteMore bad news: https://www.racked.com/2017/6/12/15786880/j-crews-print-catalog-reduction
ReplyDelete