This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
Loving J Crew CS right now. I bought a pair of Sorel boots at the end of last winter and they got a tear on both feet and J Crew are sending me a gift card for the price of the boots. I ordered a pair of PJs, quickly tried them on and packed for a trip and had to wear them while I was away. Then realized that there was a small tear in the leg. CS gave me a pre-credit and are sending me a new pair, in my size in another color since minty green was not available, actually in a color not on sale at the sale price, no shipping. Also, I ordered a FS item that I could not try on in store and they put on my order that I could return. Love the skirt so not returning but love that they offered without any hassle. Thanks, J Crew.
ReplyDeleteStopped into Yorkdale yesterday and bought a pair of the 3" chinos. Love! Can't wait til it's warm enough to wear them. The SAs were all very helpful and friendly too. Great J Crew shopping experience!
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