This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
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ReplyDeleteI reached out to CS about my one item order that’s been lost for a week at the post office. I feel bad about asking but it shows no tracking for a week. Anyway yet again they are giving me a refund but not including the rewards I redeemed for this missing item. I just noted that it’s not like I’m actually returning something, I never received it. Sigh.
ReplyDeleteAfter clarifying again they did issue me another credit for my rewards. I feel like such a pain sometimes.
DeleteThey couldn't ship a replacement?
DeleteIf it turns up make sure when you call they only bill you again for the amount of the refund, not the full total.
I told CS I wanted it and no offer was made to replace. It’s more expensive now than it was but I’ll keep my eye on it. It was lesser expensive after I ordered too...at this point I wouldn’t get it until late April. Whatever. It’s not an easy time for anyone and I’m losing motivation and patience.
DeleteSo I just chatted with CS to ask for a fee waiver for returning by mail. I was initially told no but got a fee waiver when I pressed further. I get that they may not have many orders right now and want to save on costs but man, I was a bit annoyed that I had to press the issue.
ReplyDeleteI’m giving it a little more time for that but I will if necessary.
Delete