Wednesday, January 19, 2011

"Looking to VENT" with J.Crew

Preface: A big "thanks!" to Ibi who suggested weekly 'Looking to LOVE' and 'Looking to HATE' posts where we could all "deposit" our best & worst current experiences. I think it is a brilliant idea and will try it out for a few weeks. Hopefully this will help out our fellow JCAs! :)

This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.


  1. Just a quick follow-up to a previous vent about being charged return shipping on each item sent back in one box through the mail. My PS took care of the situation, and I was credited for each charge within a few days without a problem. :)

  2. After reading the posts last week, I got worried about a multiple retun box I sent back ...Soon after, I got one e-mail letting me know my return had arrived at the warehouse, but only one order was noted. It took two more days before the other two orders in the box were acknowledged. So, the process does seem to work but I was worried that I would only get credit for the return of one order rather than three!

    Also, I ordered the Laramie purse during FS....and received the humongous Laramie satchel instead. Was able to reorder, but have not received the, hopefully, correct order yet!

  3. After reading the thread last weekend about all of the 40% off purchases everyone was making.....many of us placed up to 4 orders and perhaps even more.... it really got me thinking about these re-stocks. Where does all of this merchandise magically come from that gets added to the site every morning? It doesn't make sense that returns or store consolidations account for such massive restocks as we saw this last go-around. Why don't they make it ALL available at the beginning of a promotion? I am NOT the most green person you will meet, but it doesn't take much to understand that this consumption is out of control, and multiple shipping is bad for our carbon footprint....all those trips by UPS, all that packing material needing to be recycled, not to mention all of the labor that goes into this needless repetition. It is also not insignificant that we could all keep the frenzy down to a dull roar if we could see everything available and make some intelligent decisions for ONE shipment. The current system feeds a mob mentality and a sense of urgency that many of us are uncomfortable with. I am embarassed and discusted by this mass consumption

  4. Wff i agree I called to see if they would combine my two orders even if that meant waiting a few more days to receive and they said no!

  5. I need to vent, so work with me. Here goes:

    Story starts 1/11. My PS is out on sick leave until the end of the month. I wanted to order 12 items (sale and regular) but needed to get to a mtg. I called my local store (at 10am), asked for a PS. The PS got on the phone, gave me her email address so that I can send my selections.

    Fast forward to 12pm. Mtg is over, I called to verify that the PS received my email. Her response "Oh, I don't know. I'm getting ready to go to lunch, so I'll get back with you when I return". I called again around 5pm, she had left for the day.

    Today is 1/19 have I heard back from the PS via email or phone - Nope. Nada. Zilch!

    I am fuming because most of the items I wanted are now OOS!!!!

    My PS is the best thing since sliced bread and I really miss her professionalism. This new PS can kick rocks, I will NOT try to do business with her again.

    End of vent. Thank you :)

  6. Jacquie, that stinks. I'd let the store mgr know what happened (or didn't, as the case may be) and ask that they do WWFIs for the items that aren't available.

    I'm similarly concerned that after corresponding with my normally awesome online PS about an order on the 10th, I have heard NOTHING from her. No order conf, no explanation, nothing. In the grand scheme of things, one cardigan probably isn't going to change my life. But it leaves a bad impression

  7. I am very disappointed with my online PS right now. She used to be very good and email me right back. Don't know what is up??? Sometimes they just up and leave the company.....had that happen before with no notification.


    So sorry to hear about your experience with one in store. I hope you can get your items.

  8. wbrigitte, ITA with you. I feel bad placing multiple orders because of all the excess packaging... it is just so unnecessary. Now, I reuse the J.Crew boxes to mail other things and the tissue paper certainly does not go to waste but still. I think we can all agree that J.Crew's website is terrible in just about every way.

  9. wbrigitte: I've also felt bad for a new shipment when I wanted to add one more item to the just newly placed order. JC CS just couldn't do it and had to place a new order.

    I have a case of missing WWFIFY order. During one of the coat promos last year, the size/color I wanted was out of stock. I emailed my PS who was working that day to place a WWFIFY search for me. I didn't hear from him at the end of the day so I called CS and was noted that the WWFIFY search was ordered by my PS and everything should be fine. Days later I hear nothing. I called again and now CS couldn't find my WWFIFY order. What?! It was the most bizarre thing as I had a note of what the CS told me along with the search # just few days ago. Anyways, I never got that coat in that color but bought another color instead. I haven't told that PS as I no longer ask him for stuff. He has so many clients I'm kind of at the bottom of his list. I still haven't found a great PS ever since my wonderful PS stopped working....

  10. one more vent and I can't be the only one that feels this way:

    J. Crew has to get consistent with their in-store and oline pricing OR give online chat reps the ability to verify the price while placing an order.

    It time consuming to go into the store, find a PS, place the order and verify the price.

    I'm trying to spend my money, J.Crew - help me out a bit!

  11. I have decided that I can't shop here anymore. Quality has become a huge issue for me, and the sweaters and tops I bought last year haven't held up well at all. I have decided to move my dollars to Nordstrom, where I might pay more, but I know the clothing (designer and co-op) will make it through more than one year. It's very telling that there are this many promo's and deep discounts coming from J crew.

  12. Agree about the disappearing online PS. The last I heard from "mine" after a few disappointing and ERRONEOUS sales experiences was her response to my request for the Fall Lookbook. She said, in an email, and I quote, "Those are only sent to good customers." Yuck.

    So anyway, if anyone still has any hole-y tees and would like to find a use for them, here's a possibility:

  13. wff: my neighbor has two cats so maybe I can make some bonnets for them with my tissue tees... I LOL at the spiked one!

  14. Well I really shouldn't complain too much. After all the shopping I did the past couple of months, and there was quite a bit, I have only 3 things to return.

    I was hoping the smell from the waxed utility jacket would dissipate and fortunately it did but the darn thing is just so incredibly stiff that I can't see myself wearing it often enough. Do these waxed jackets ever soften up or is the stiffness part of the "charm"?

  15. xoxo - LOL :)
    In the software world, we would say that is a feature, not a bug! :)

  16. I totally agree. A website re-do should happen as of yesterday. Doesn't Dear Leader kick it w/Steve Jobs? He's on the Apple board, right? And you're running around w/a website like that?

    I hear you all on the PS situation. If I can't reach mine, I just work w/someone else. That goes for in-store and online. One thing I've done w/my in-store PS is call & ask her to set things aside for me. I can try them on the same day or next day whether she's working or not. She always picks one or two things I wouldn't think to try and I end up liking. And she still gets credit.

  17. I purchased the moonbeam sequin blazer on popback and it's kinda tight. I don't get the sizing at all at jcrew. I've gotten size 6 jackets before that were way too large, but the sleeves on this are kinda snug. Everywhere else, it fits perfectly. And it's final sale, too......

  18. My online PS told me she would be sending me the 2011 planner when she got her supply in. (This was late December). Well, I don't think she remembered as we are more than 1/2 way done with the month of January and I feel very disappointed in her for saying she would do something and never follow through.

    Do I send you a reminder email or let it go?


Dear J.Crew Aficionadas & Aficionados: Please feel free (and encouraged) to share your thoughts and opinions. :) However, please note that this is still a personal blog. So comments that are considered inappropriate (e.g. obscene, racist, homophobic, personal attacks, rude, and just plain mean) will be removed.

And now back to J.Crew! :)