A big "thanks!" to lexieloo who brought my attention to a feature on J.Crew that I completely missed. (She was also kind enough to send me the image above!) :)
After placing an order, beneath the order number information, there is a section that reads: "Live help. Need more help? Click here to call us over the web or give us your phone number... we'll call you right away!"
Lexieloo described her experience using this feature: "I used it and once I put my number in, my phone rang and I was connected to a customer service rep right away! ...It was convenient for me because I was purchasing a final sale item after today's restock and wanted to use my Student Discount, but I was afraid that if I called, someone would snatch it up. This way, I could request that my discount be applied right away instead of possibly later forgetting about it or putting it off and having to look for JC's number (which I probably should know by heart by now ;) ). Others might find it convenient if they want to cancel their order or cancel items in your order (I think you have a window of time to do that), or if they usually have problems calling the regular number (i.e. long wait times)."
What a convenient feature... way to go J.Crew! This feature will definitely help out a lot! :)
What are your thoughts on the Live Call feature offered by J.Crew? Have you used this service before? If so, please share with us your experiences (e.g. did J.Crew contact you quickly, would you use it again?)