This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
I received a necklace that was broken, and emailed customer service about it. Here was their reply:
ReplyDelete"Sorry to hear you've had a problem with the quality of our Crystal Lace Necklace - we're going to take care of you immediately. As you may know, we guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
I've refunded the defective necklace for you. A total of $xx.xx has been credited back to your J.Crew Credit Card. Please allow 3-5 business days for the credit to post to your account. Please return the item using the prepaid return label enclosed in your package - this label will work through UPS or USPS. You won't be charged for the return postage. If there's anything else we can do to assist you, please don't hesitate to reach out to us. You can contact us 24 hours a day at 1-800-562-0258, or simply reply to this email."
Now that's what I call great customer service. Way to go, J. Crew!
Wearing my merino Portland cardigan from Holiday 2008 over the screened floral tee. Love, love, love the old cardigans. They wear like iron and require very little care. If J Crew made these again I would buy in every.single.color.
ReplyDelete