Banana Republic Gets AutomatedWhat wonderful features– from quick checkouts to complimentary shipping. I especially like the part where there are in-store computers that you can use to find items.
Lucky Magazine's Shopping Report
This mega-retailer is undergoing a 21st-century techno upgrade. By far the coolest additions: fitting-room checkout (done by a sales associate while you change back into your own clothes) and in-store computers that track sold-out items you can buy on the spot and have shipped home for free.
I appreciate the "We'll Find It For You" service J.Crew currently offers, however it is limited: (1) full-price merchandise only, (2) takes a day or two, & (3) not exactly reliable. (The last part I found out the hard way. Even though J.Crew can locate stores with the available item, they won't tell you which ones. Instead they send a request to those stores. It is then up to the individual store's associates to respond to the request on whether or not they have the item. The opportunity to "overlook" the request has happened to me.)
J.Crew maybe you can get on-board with these technological upgrades too! Just a friendly suggestion. :)
Have you experienced any of these features at your local Banana Republic? Do you think J.Crew should consider these upgrades? Are there any other upgrades that you would suggest J.Crew pursue? :)