This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.
you have recently experienced a
frustrating situation with J.Crew, maybe
you might be willing to share that
information with us in this post.
feel free to share your story on almost
any topic— including poor experiences with
purchases & orders, promotions/ offers,
in-store visits, transactions with store
I ordered the Factory Addie Critter Loafers in gold anchor, expecting to receive two shoes with gold anchors on them. Nope. One shoe has an anchor, one shoe has a ship's wheel. This is not pictured on the website; only one shoe is shown. I contacted CS about this via chat, and the gal was super helpful: refunded me, made sure return shipping would not be charged, reordered the shoes after attempting to confirm this was an error, and then put a note in to have shipping verify that the shoes matched or else have the order cancelled. She even upgraded me to expedited shipping. Well, the 2nd pair of shoes arrived - and despite this girl's attempts, they were not checked. Once again, the shoes have 2 different designs....so this is how they're supposed to be, not an error. Returning again. And bummed. I would have really liked the shoes if they matched.