Wednesday, June 3, 2015

"Looking to VENT" with J.Crew

This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.


  1. Shipping. I know others posted about this last week, but I am so over it. Over it enough that I actually took (wasted) the time to send an email to customer service. I used to receive all of my packages in two business days; now I wait at least two business days for orders to even be marked as 'shipped,' and then at least another week for them to arrive. An order I placed on May 29 won't arrive until June 10. Is someone walking the order from the distribution center?? And the multiple packages are killing me. If I place one order, I want one package! They actually shipped ONE PAIR OF SOCKS separately. Come on. I simply don't understand why they took a step backwards in the shipping department, especially given that I can't think of a single competitor that doesn't offer two-day shipping either free or with a much lower minimum.

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    2. Totally agree with you re: shipping. It is getting ridiculous. When I called to ask why my order was sitting at the "released" stage for almost a week, I was told in a condescending tone that since I selected economy shipping, I would receive my order in 6 to 8 business days. That's it. No explanation as to why it takes nearly a week to actually process my order and get it to UPS. This was a $200+ order, too.

    3. It took so long to process my last order that I forgot I ordered something and then ordered it again. Now I have to return!

  2. I completely agree with you guys about shipping! I recently placed an order for 9 items and guess how many boxes are coming my way? NINE!! I have boxes coming from all across the country. I swear my UPS man is going to think I'm crazy!!

    Also, I recently pre-ordered the Eva Fehren for JCrew rings and was pleasantly surprised when they arrived a few days ago. I ordered many different rings in different colors. I wore a few of them for ONE day and already a lot of the color coating is coming off. This is happening to a couple different rings, so I didn't just get a defected ring. I'm super disappointed in the quality of these rings!! Just a warning in case any of you were interested in the rings, too.

  3. I'm realizing you have to have to be so careful and document everything. I sent a few items for return in a single box and some they credited and some ( a week later) I was still waiting on. When I called customer service they had no idea where the other items were but agreed to credit me upon further discussion and review. Had I not kept good records, I might never have caught their error and been out a couple hundred dollars.

  4. Yes, returns have been a problem for me. So much so that I hesitate to try things that I think may not work out. They seem to be sitting in things for two weeks from the shipping date to process the return. Also, things from different orders returned in the same box are not processed at the same time (sometimes with a significant delay). I sympathize with your trouble and am glad you got a resolution. It seems to me JC could cut costs elsewhere as this really impacts the customer's experience negatively. They used to be renowned for their fast shipping and returns. I'm sorry to see that go, along with quality!


Dear J.Crew Aficionadas & Aficionados: Please feel free (and encouraged) to share your thoughts and opinions. :) However, please note that this is still a personal blog. So comments that are considered inappropriate (e.g. obscene, racist, homophobic, personal attacks, rude, and just plain mean) will be removed.

And now back to J.Crew! :)