Wednesday, May 31, 2017

"Looking to VENT" with J.Crew

This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.

50 comments:

  1. Anyone know when the next roll out will be?

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  2. Another order, another dress with a hole in it. Customer service said I am welcome to return it, and am I interested in purchasing any other items? I said no and politely hung up the phone. I called a store to find out if they had stock since the item was sold online and got a 5 minute lecture about how their inventory is dynamic and they are no longer allowed to look up stock on sale items for customers. After I asked politely why, she said she would do it as a one time courtesy. Cue another 5 minute lecture only to be told they didn't have it. Of course they didn't, and wouldn't, because the SA didn't even ask me what size I wanted. She may have missed the memo that they are in the business of selling clothing? Frustrating experience overall. I think this is my cue to stop shopping at the Crew.

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    1. Appalling and frustrating!

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    2. "they are no longer allowed to look up stock on sale items"


      shouldn't the store be trying to move stock OUT not keep it sitting sadly in the store? If the salesperson was busy ATM she can say that and call back,


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    3. ok, that is just deliberately obstructive. And not true - just an excuse. You got a cluck. I do not empathize with clucks. "Dynamic" inventory is supposed to mean, in practice, that if something isn't showing up on the screen at that moment, it may appear an hour or a day later so keep trying. I've had an SA track down the last pair of shoes on Second Markdown from NYC to Hawaii, then he called the store in Hawaii and verified that they had the shoes, then he put me on the phone to give my billing/shipping info....

      AB, first take a pic of your dress that shows the hole. email the pic to Mickey with a brief "bulletpoint" memo describing what happened and giving your contact info. I did this and had a call back FROM MICKY in less than 2 hours, then a call from someone he'd assigned it to, problem solved, replacement item tracked down and shipped, and very gracious apology. BTW he said attaching the pic was very smart.

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    4. And they wonder why sales are falling? Clueless.....

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    5. I just got a silk bell sleeve blouse with aluminum foil wrapped around the security bar, I did return and my vps wanted me to send it in so they can see it.... but it's awful, she apologized, item came from store....second blouse same kind in white came in with black marks.... lost hope

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    6. Has anyone tried Zip-front sleeveless dress, on sale for $40.... thanks

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    7. Buying clothes from a mall retailer should simply not be this difficult on the customer ...

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    8. That is awful, and I'm sorry about your experience Anthro Blogger. They absolutely can look up sale items for customers, and that associate was probably lazy or didn't want to.I've never commented before, but read this site regularly and it seems like a lot of mistakes with J.Crew is the miscommunication between the different departments. I had found though that the Live Chat and email people are much more friendlier and helpful and have more resources. The phone customer service people don't have as many resources to help.

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    ReplyDelete
  4. I have a two-and-a-half part vent:

    1. Orders can take so long to ship. Has anybody noticed the shipping information (the text that says “delivery on or before x") change in their order history? I’ve had an order or two that were still open on the expected delivery date… and then that date would be pushed out so that it didn’t look like I was getting a late package.

    1a. I really wish there was an option to receive as few packages as possible. Given my previous vent, I may be willing to wait out the full time if I could just get one box in the mail.

    2. After all that waiting, some items (still) don’t look like the online pic. Case in point: the NB “seamless” tank (F6323) actually has two very prominent seams at the top of the shoulders that you can’t see in any of the pictures. In addition, the grey one has dark grey trim, not the lighter grey trim in the item pic. So I had to wait 10 days to receive something that I wouldn’t have ordered in the first place if it was accurately depicted online (and now add another week to ship it back and wait for the return to be processed since my B&M closed in January).

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    Replies
    1. Agree with all, esp. 1 and 1a. Things take SO long to ship. If J Crew could start some kind of "prime" membership like amazon, where you pay some set amount then get free 2 day shipping on all your orders, I'd do it.
      AND yes, I agree it'd be great if you could check a box at checkout that says "group my order into as few shipments as possible", but don't think it would help a lot as they are doing ship from stores now. I recently ordered one cardigan for myself and one crewcuts item so I have high high hopes they come in one package as I think they will both come from warehouse. I love love it when all my stuff comes in one box or bag but it's so rare now...

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    2. They really don't even need to do a membership. Walmart, Nordstrom, and many many other retailers offer cheap 2-day or even free shipping. They just need to do better and get with the times. It is 2017. I will not wait 10 days for J. Crew merchandise as if it is 2007. Ground shipping isn't even 10 days. They are still using the USPS snail mail.

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  5. silver_lining, when I order $150 or more, I select the shipping option above the free economy option that gets automatically selected. It's $3 more but the package comes quickly and usually it is all in one box. It is worth the $3 to me to not have 7 J Crew envelopes stuffed inside my door. :)

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    Replies
    1. Shopalot I have been doing the same thing for the same reason. Silver_lining I am guessing more people are choosing to pay the additional $3 for the faster shipping option and this is slowing down the economy shipping option making it a longer wait than it used to be,

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    2. Hi shopalot and JessF - I keep forgetting about that option! Now that I have to pay for returns I'm trying to not pay for shipping. It would be nice if they had something like the Madewell Insider program that offered free shipping/returns (maybe for Cardholders? We've been wishing for real perks for years!).

      While I'm wishing, I also wish there was a "select all" option in the shopping cart. I've had things in the cart that I want to move out to grab a popback, but by the time I move the items individually the popback is gone. Rainy day problems! ; )

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    3. See my point above, it really shouldn't even be $3 more for ground shipping. GROUND should be free at this point, and then they can charge extra if you want 2-day shipping. And free returns are a "no brainer"....

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    4. Hi Jazmine - I see what you did there. ; ) If JC keeps closing more stores, it's just going to make paying for returns more painful for customers.

      For a very long time, I'd be able to place an order early Monday morning, get a shipping notification by Monday evening, and receive my order on Wednesday afternoon. Now if I choose the "free" shipping option, it seems like my order doesn't even get touched for 48 hours or so. I get free 3-5 day shipping from Gap brands (on any amount) as a cardholder, and even they throw in free expedited shipping every once in a while.

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  6. Interesting body length for the new Bow top with embroidered trim (G5713) - 16.25 inches

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    1. OMG, even worse than that is the product description: "Pretty, flattering, easy, not crazy expensive... Yup, this top is a total no-brainer".

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    2. Guess they want to ensure you need to purchase a pair of super high rise jeans to wear with it. Come on now! That is just ridiculous.

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    3. I tried the bow top this morning and it didnt seem short to me.
      I will post a review soon.

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    4. if you are petite...it will not be as short. I am a reg fit and I often order tall now. this would be a "crop top" on me for sure. along with the super short dresses...I am frustrated with J Crew across the board this season.

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    5. I try on a lot of tops,but this one is def not cropped. Maybe they wrote the wrong length.

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    6. If you look at my pictures on my IG page you can see that it is not cropped. HTH

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    7. Thanks for the info, Ina! Agree that the top doesn't seem cropped like the Tie-Waist one was. The straps must add another 4-5 inches to the body length measurements they listed. I like the trim details on the straps and I'm hoping the fit isn't too boxy.

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    8. Yes thanks for the update Ina. I am guessing this is an error.

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    9. I actually don't think that's an error in the description - it says the BODY length of the shirt is 16+" (so from the chest to the hem, not including the straps.) I think the straps would add another 4-5 inches in length (also, apparently the straps are adjustable and can be crossed or uncrossed in the back.)

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  7. mysteriously disappearing and reappearing inventory based on what the promo is: tee shirt i wanted was on sale with previous promo but only available in XXS. now that it's not included, full size run. :/

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  8. It appears Nordstrom didn't receive the latest J. Crew rollout online (not sure about stores) but they do have the Madewell new arrivals. I wonder if they are no longer going to carry J. Crew? Does anyone know?

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  9. Placed order on 5/26 and not shipped. Sigh - why do i bother.

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    Replies
    1. Ugh, sorry to hear that Lori! Just curious, what is the "delivery on or before" date on your order?

      To compare, I placed an order at HM.com on Monday (love their girls' clothes for little_lining), it shipped on Tuesday and is out for delivery today. This was their "standard" shipping...and the whole order (20 pieces - her summer wardrobe, ha!) is all in one package. Meanwhile, the JC order I placed on Monday is still chilling in Open, even though they are in-stock, non-popback items. At this rate, the earliest I'd see anything would be next Tuesday (and probably one item per envelope).

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    2. @lori same here. Expecting a 'wish we had enough' mail any moment -sigh -

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    3. @lori: lo and behold, just got the shipping notice. hope your order has shipped too by now!

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  10. What's the deal with some stores charging more for the same items that online are less money, regular price?? I was in Kansas City over the weekend but missed the sale. I bought the Garment Dyed Utility Popover for $78 but then saw it's $69.50, both in the catalog and online (full price). I wrote to Mickey and they are "looking into it" but in the meantime, I got refunded the difference. This really not a smart practice for any business to be pulling, especially when they are in trouble. I can understand sales being different but not full price items.

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    1. Oh I've noticed this as well. There is a dress in the store that is $98 but is $69.50 online. It's almost a $20 difference which is ridiculous and the dress isn't even worth $69.50 to begin with.

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    2. It really irritated me to receive my order of perfect fit tees with the price of $24.50 on the tag. I paid $29.50. J Crew jacked up the price when they saw they had a popular selling item. It's only $5, but seriously? Rip the price off the tags before sending them out. Just strikes me as shady.

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    3. Wow, so it is a widespread practice of theirs! That is really disturbing and disappointing. And they are pretending they are "looking into it." Sounds like it's authorized. And they will only give you the correct price if you do your research. Do other stores do this, too?

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    4. The $$ for the new perfect fit Tee has been bothering me for a long time. Glad to know I am not the only person complaining. The in-store tags that I have seen show them as $29.50, and also online but Nordy's has them regular price @ $24.50. I refused to buy them without some sale but now that I know that they are $24 somewhere in America, I will wait it out.

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    5. I considered that Nordy's charged less because they only offered a few colors...NAH! Come on JC, I am waiting on the new rollout and a price correction (that's not even an adjustment)

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    6. Rashawnda, the only reason I ordered more perfect fit tees at the higher price than what I paid earlier in the spring is because they are, in fact, perfect for me. The crewlade is strong & it's very difficult to find 100% cotton tees anywhere anymore.

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    7. @the American Observer
      in the case of GAP for example an employee told me that in store and online are different divisions, which explains why prices are different. (might be same with JC) no matter it's annoying to the customer. and IMO there is no reason for this practice

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  11. Just saw this- although it's only about J.Crew Factory: https://www.law360.com/articles/766191/j-crew-website-s-sale-prices-misleading-suit-says

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    1. Looks like an interesting article but non-subscribers are blocked from viewing the whole thing. I take it the gist is that if something is always "on sale", then claiming an inflated "regular price" is an offense?

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    2. Hmm, sorry. That's weird. I'm not a subscriber, either. Just found it on Google. But yes, this is a guy who is suing because he said that it's deceptive to always have sales and therefore never be able to know the "actual" price.

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    3. well he must not shop much b/c all retail is that way.

      SMH
      hopefully a judge will toss that one out

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