Wednesday, July 25, 2018

"Looking to VENT" with J.Crew

This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.

If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.

Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.

18 comments:

  1. I got an email for a flash sale...but I don't see any flash sale. In the past, the "flash Sale" section hasn't always been immediately obvious to me but have been listed in the sale sidebar categories. That is not the case today. I have gotten great deals so I hope they do have another one.

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  2. Not a vent. Factory had an extra 35% off purchase with discounted prices on Monday so I bit. Got a few sizes of draped pants, a sweater blazer, leggings, and joggers. The sweater blazer was $38 and I find myself using the other colors I already have quite a bit. All of the items will be here today (less than 48 hours later) which I'm really happy about.

    Stopped into my retail B&M yesterday to return some items and my SAs seemed super excited about fall/winter as previously discussed here. The majority of the store was on sale but nothing I needed/wanted. I don't understand though why some sale items just stay on display. They've had the same knotted suede lace up sandals in olive for probably a year and a half. No additional markdowns, they just sit there. It goes to show that their inventory is not kept up to date and things lag for an unnecessary amount of time.

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  3. Please fix Madewell wishlists AKA "favorites" page.
    Please update J Crew soon , as I haven't been excited about anything there in months. (I'm hopeful new fall styles will be a hit)

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    2. Pre-Fall Online roll-out is Tuesday.

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    3. Ditto! I hate the new Madewell "favorites" page. Go back to an actual wishlist, where I can pick the exact color and size I want!

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    4. Yesssss! The whole site is kind of a mess lately but the wish list thing is awful.

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  4. another Canadian online order stuck in limbo. second one for me. maybe just Vancouver? placed order July 13th...
    no longer free shipping on swim wear. no updates to sale section that would have me placing order even with the free shipping...

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    1. I’m sorry to hear that! Luckily I haven’t had any problems shipping to Canada, like you said maybe it’s the Vancouver port? I hope you receive it soon, I know that’s frustrating.

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    2. its just like last time. J Crew can't find anything out from I PARCEL...the last one I did finally receive ...but it took over 2 weeks.

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  5. So I have a vent. I ordered some items Back when the white jeans and a few other items including the Parke Blazer went on super sale. Sent a box back including two items to return and the Parke blazer to exchange. Last Thursday I received an email in regards to the returns but crickets for the exchange. I gave it some time because as another JCA pointed out the exchange department is probably different from straight returns. Now it has been almost a week. Fired off an email about it to get the response that the blazer is no longer available at that price but they will gladly reorder for me at the price of $117 with free shipping, I get the low price was probably an error but now you won’t honor your exchange policy? The bigger issue is I never received a refund for the original purchase I mailed back to exchange which was not addressed in the email. Guess I will need to call and hopefully get someone who can be helpful on the phone. I wish my store didn’t close!

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    1. That is SO not cool! They should exchange your blazer at the price you paid.

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    2. That is not right! Definitely call and talk to CS. Something similar happened to me previously but instead of the exchange by mail, I called CS before I planned to go to the store to return the item, just so they would have it in their notes that this will be an exchange rather than a return. I anticipated an issue at the store because of the low sale price, and I was absolutely right. When I got to the store and mentioned I wanted to exchange the item for another size, they immediately told me I couldn't do it at that price. Then I had them look up the CS note, and a manager begrudgingly let me exchange it. CS is always so much more amenable on the phone.

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    3. It is not a big deal to exchange for the same price and we always do it (no asking needed). The only thingis that is it has to be the same stylenumber

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    4. A while back I ordered a pair of shoes that were too big. CS was able to order the smaller size and honor the sale price I originally paid. It was pleasant and super easy and the new shoes fit great, so I'm sorry they were not as gracious by email. I usually have great luck when I speak to CS by phone, so do try calling. Good luck

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    5. Wow! I was really looking forward to the up coming rollout but not so much anymore. I called and the rep did refund my original purchase that seems to be lost in return limbo but had to put me on hold prior to submitting the reorder. Basically got the same line that I could reorder at $117. Umm nope. I didn’t really want to push the issue so I let it go. The one thing that kept me interested was the customer service since there has not been a ton to love lately. I get they made a mistake in regards to the pricing when I placed the original order but that is not on me. I know this is a first world problem but it is the first time I had a bad experience with customer service. It is disappointing when a company won’t follow their own policies.

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    6. @JessF, If it was a mistake it was an $$$ one, so many people were lucky enough to get those blazers (not me, sigh).

      You would think a super-low price would be accompanied by a final sale policy...though I've only seen final sale on a few old popbacks lately.

      Note to self: always try for a quick exchange over the phone first, then return the original item.

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    7. I bought the blazer and don't love it for myself, but hard to justify not keeping it for the sale price. I had a similar schoolboy I loved but for some reason this one has more of a formality to the style that I am finding trickier to work with. Honestly if anyone wants I'm happy to sell it for cost and shipping. I think I kept the size 4. I am usually a 2/4/2t/4t in blazers so I'll confirm.

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Dear J.Crew Aficionadas & Aficionados: Please feel free (and encouraged) to share your thoughts and opinions. :) However, please note that this is still a personal blog. So comments that are considered inappropriate (e.g. obscene, racist, homophobic, personal attacks, rude, and just plain mean) will be removed.

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